10/10 service from Rich, very professional, polite and people friendly. His enthusiasm and energy…read moremakes up for the wait time and the wait time is the only reason the experience isn't a 5 star experience.

Great service. Malcym was friendly, professional, and punctual! While I did not have to experience…read moreany lengthy service delays, I noticed that Malcym was the only employee working the front desk at a particularly busy moment on a Saturday morning. I was on a very short time schedule and was able to return the vehicle to another Enterprise location (one-way trip) on time; however, had Malcym not been so quick/efficient at his job, I may not have been able to maintain my busy shcedule; a blunder on Enterprise management. Great job, Malcym!

No issues with Hertz. Jakob and another representative were helpful and professional. Provided…read moreinformation that I needed and a nice rental while my car is being fixed. Easy process and out the door. Thank you both so very much. I would definitely recommend.

If I could give a zero rating, I would! Reserved a truck to move some furniture - showed up at the…read moreappointment - no trucks/ no cars. I stood in line and watched as they told every person that they had nothing for them. When I asked how they allow reservations when they know they have no inventory, they lady responded, "We let EVERYONE reserve. We just assume not everyone will show up. I'm sorry ". Terrible customer service! If they answer then they will just place you on hold for 30+ minutes and disconnect. If they offer to call you back. They will not call. I will never attempt to rent from HERTZ again

I was uncomfortable in the vehicle I was given and Jonathan the AM helped me get something I was…read moregood with driving. In and out within 15 mins

Due to many delayed flights into San Antonio, Texas. I waited two days, thru no fault of their…read moreown. I am a 74 year old, large great grandmother of 4. The only car available for me , at the SpringBranch facility was a Chevy Spark. There was absolutely no room for an adult to sit in the back seat. I had one medium suitcase that fit like a glove in the "trunk" With mainly Freeway or Highway to access mostly everywhere. This little bitty car barely got out of its own way. I thoroughly frightened me numerous times. No navigation was available. I used my IPhone and drove at night in the rain. Obviously safety for their customers is not a priority

My husband and I decided to rent a car from Alamo Rent A Car for our trip to San Antonio. We got a…read moregreat price of $50 a day! This turned out to be so much cheaper than taking an Uber and we had the freedom to explore and go places whenever we wanted. The counter where we picked up our rental car was slow and there were three separate lines that went to the same counter. This ended up causing a lot of confusion and frustration. The car drop-off was very easy and took only a few minutes. We got to choose from a variety of cars. The reservation matched the car that we drove off in. The car was clean and comfortable. I would rent from Alamo Rent A Car again.

Enthusiastic helpful service at the desk. Short wait time. Complimentary upgrade to their biggest…read moresuv and it was gorgeous! We booked for my bachelorette party so we were thrilled to find out this was a white suv. How perfect. Easy to turn the car back in. Forgot to fill it up so that was my mistake! Would rent with them again. Beautiful cats. Great service.

our experience was fantastic. They were very helpful and delivered good customer service. Matt did…read morea great job, helping us with everything along the way we highly recommend. thank you!!

Enterprise has been my preferred agency for years, the availability of my preferred vehicles, the…read morequality of the vehicles and the very competitive pricing are definite winners in my book. My most recent experience is with the I-10 location, and offers some of the best of the agency, but also a bit of a disappointment. First and foremost, the staff. James Briscoe was the agent that handled my most recent rental, and friends, I cannot tell of a more affable, friendly fellow that combines good cheer with journeyman knowledge of the rental business. I watched as he interacted with other customers in queue ahead of me, and the rule is excellent customer service with a smile. If I were king of the rental business, I would hire this gentleman in a New York minute...he is just that exceptional. But now for a bit of the disappointment with the I-10 location. I have had occasion to visit previously, and problematic is the very limited hours on weekends. The issues around car rental can be unpredictable, and closing office at noon on Saturday and Sunday is, frankly, a problem. Speaking with other customers in line, they also agreed. The other issue is staffing. On my visit recently and previously, only two agents were manning the counter. The creation of an account takes time, the physical review of an auto with the client before delivery takes time. But here is an interesting footnote. When I take delivery of a vehicle at the airport, a personal review of the auto with an agent is not required, rather depending on the renter to check and report any issues. And if there are none, you would be good to go. Perhaps the issue of auto review should be reconsidered, given the limited manpower at the I-10 location. I still consider Enterprise my preferred rental agency, and will continue as a patron. The strength of manager Briscoe at I-10 is noted, but the very limited hours at the location, the limited staffing was an issue for me.

I went to two locations. One to pick up and then to drop off I came to this location. The lady…read moreworking was QUICK!! Didn't wait more than 5 minutes and we walked around the car and everything checked out and I was out of there. Customer service was 10/10.

Avoid renting from this location. Horrible customer service especially from the manager Bianca I…read more Believe her name was the lady with long hair and glasses she's extremely rude and doesn't like to explain or answer questions when we told her it was business account when did the process change. And she'll text you the day the rental is due threatening to repo the car and add excessive charges. AVOID THIS LOCATION!!!

Have always upgrade my vehicle when the one I reserve is not available really nice customer serviceread more

If I could give fewer than one star I would. We rented a car last Thursday morning through Expedia…read moreto be picked up an hour later at the NW 410 Loop location here in San Antonio. The manager called several minutes after our reservation was made to say they had the car. When we got to the office 15 minutes later, the young lady agent said they didn't have the car because it needed to be sent for maintenance. As we stood there talking to her, the manager walked through the office and left without saying one word to us. The young lady, whose name I wish I had, said to the manager that she would call him if there were any issues. After he walked out she then said she could rent us another vehicle, a midsize SUV, but we would have to the rental price for that car rather than the sedan we were trying to rent. So rental cost would have gone from $178.00 to $358.00. She would offer us no discount because we had made our reservation only that morning. She was rude and obviously not helpful, other than telling us there was an Enterprise location nearby. She truly didn't care if she rented a car or not. She never offered to call the manager even though my brother asked her if she could do so. Horrible horrible customer service...do yourself a favor and go around the corner to the Enterprise location to get your car!!

Except for the long wait to actually rent the vehicle, everything went smoothly. Everyone was…read morecourteous and very helpful. The return of the rental vehicle was a breeze!!

I went to rent a car from Avis Bandera and I got the car it was a little complicated but i still…read moremanaged to get it, unfortunately Paul is not there anymore, he was a good agent very easygoing never complained always did his job. *Bring back Paul.

So...There was nobody there?…read more We get there hopping this place is better than Hertz and...there is not even an ant in the place. Just some basic elevator music and ourselves.