The only reason I am giving this review 3 stars is because I actually kind of liked the way they did my nails, which is as important as the overall experience.
The service sucked. I had an appointment set for a gel manicure and pedicure. The only time I have to go is during my lunch break (I didn't even get to eat lunch). My friend's graduation party is coming up and I need my nails done. By the time I get home from work, all of my usual nail places are closed. So, I decided to try somewhere closer to where I work. I looked up this place and they had decent reviews. When I called to make an appointment, I asked if it was possible for them to finish everything in an hour. I was assured it would be done. I promptly arrived for my appointment. The woman who greeted (more like stared at my face and asked me what I wanted) acted like she was surprised I was there, as if they didn't know there was an appointment at that time. The place is okay. Nothing too special in terms of decor. The side with the chairs is nice, but the rest looks messy. There were cleaning supplies and boxes everywhere in the front. The washer and dryer were visible in the back.
When I walked in, the place smelled disgusting- like a combination of acetone, someone's lunch being heated up, and mildew. One of the nail technicians finally realized after a while and opened the door to let in some fresh air. Even though I scheduled an appointment, they made me wait 25 minutes before finally taking me to the pedicure chair. While I was waiting, all of the other nail technicians just kept staring at me like I was of another world. Another woman arrived for her appointment after me, and they took her first. Why set me an appointment if you're going to make me wait? I might as well have been a walk-in! The reason I called is so I don't have to wait! A few of them very kindly thanked me for waiting. I really appreciated that.
When I finally sat down in the chair, I handed the woman the color I chose and she began my pedicure. She asked me if I had picked a color for gel also. I said I needed to look at their options. She began to laugh in my face and say "You didn't pick one out yet?" How am I supposed to pick one out if nobody gives me the options? Am I supposed to magically know where you keep your samples? I asked them to give it to me so I can decide. Instead of giving me the options, she picked one she though matched my pedicure color. I asked again to see the options so I could choose. Again, she brought another color she thought matched. I asked her to bring all of the options because I didn't want my nails and toes to match. Once again, she brought what she thought was nice. At this point, I was so frustrated and pressed for time that I agreed to what she brought. She then informed me they didn't have that color and brought me another one. At this point, I didn't care what color they brought. Just start my manicure! It took them another 20 minutes before someone started my gel. Everything was fine for a while, until halfway through my pedicure- the woman doing it left to go wax another client's eyebrows. Umm. . . Okay. . . I'll just wait I guess.
So many people arrived for walk-ins. Half the time they would tell them to come back later cause they were busy, and then immediately change their minds and say "no, come back, we'll take you now." They seated people out of order. It didn't matter who came first. They chose based on their own whims- very unorganized. This caused them to run late for others who were waiting for their appointments. The woman doing my gel manicure wouldn't let the time finish on the dryer before making me switch hands. One hand would dry for 20 seconds, while the other dried for a full minute. She kept pulling the dryer away before I could even take my hand out. I get it that they're busy, but I shouldn't have to suffer because you guys couldn't plan your appointments properly. They finally finished and I was so ready to leave. They actually did a nice job on my pedicure and gel manicure. It's good quality. It's the only good thing I have to say. They take their time. The woman doing the pedicure took her time more than the woman doing my gel. She rushed it a little, but it was still good. Overall, I was there for almost 2 hours- I was late to go back to work.
I don't know if they just happened to be extremely busy today or if this is a regular occurrence. Either way, don't take walk-ins if you have people coming for appointments. Similarly, don't book appointments if you cannot guarantee that you can take them at the scheduled time! Squeezing in a few extra people every day is not worth providing bad service to the other clients who took the time to book an appointment. read more