Hired Imperial based on a recommendation from someone I know. They came out to look our sink -- which was not draining well -- and seemed very nice. They noticed that the drain line is higher and suggested that might be something to keep an eye on.
I asked if we needed to replace the disposal entirely and they said no.
They took it apart, cleaned it, and water was able to drain out again. The next day, the sink / garbage disposal stopped draining again so we started reaching out. They weren't very responsive but a couple days later came back out. They seemed annoyed already. He told me it was because I put too much down it (in a day?) and the drain line was higher so it couldn't drain. I told them the drain line has been higher for years, and we have never had an issue. So for that "old issue" to be the reason why my sink stopped working in a day, was illogical.
They THEN told me my disposal was broken ... and it would be $250 to replace. I asked if the $150 I had just paid to clean the broken disposal a few days ago would be applied to that installation, they ghosted. I haven't heard anything back and will be fighting this charge with my credit card company.
In summary: They said it wasn't broken, cleaned it, charged me $150... only for it to stop a day later. THEN they told me it was broken (after the first excuse failed) and wanted to charge me $250. As it stands, I paid $150 to clean a broken disposal. read more