William came & in an HOUR, cleaned my entire downstairs carpeting back to almost new! My 20 yr old, heavily stained white berber (I know, terrible choice) was gray & spotted everywhere from spot cleaning & using that useless store rented cleaner that breaks your back & makes your carpet worse! I'm in shock he could do all this in an hour, for less than what it would have cost me to rent a machine & buy all the shampoos. Bonus, my house smells lightly of citrus now. I was worried about a chemical odor, since I have a 2 year old running around. No strong odors left whatsoever. He did an extra extraction of some sort, and my carpet is already over halfway dried. I'm thoroughly impressed. I HIGHLY recommend William & his company, and will be using them exclusively from now on! read more

William was prompt in returning my call. He conducted his business in a proffessional manner. He was on time and completed the job fast. The finished product came out really good. Very clean and dry (and no damp smell). Impressive work. I will contact him again and will highly recommend to others. read more

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William is AWESOME!! Great customer service, very efficient and thorough!! He took his time & did an amazing job!! I haven't had my carpets cleaned in over a year and now they look brand new!! Thanks William! I'll forever be a loyal customer! Captured before and after!! read more

Imperial Cleaning Service - Before and after!!! Thanks William - Carpet Cleaning Near Me

Second time my 240 gallon aquarium decided to flood the living room. First time I called other companies and they scheduled me 3 or 4 days out. I called Imperial and talked with William. He came out that evening. Did a great job taking the water out of the carpet. Today, same thing. Hose popped off and 160 gallons came out. My living room, kitchen and part of family room flooded. I called William and he came out within an hour. Spent 2 hours getting the water out plus he lent me two industrial fans to help dry my area. Thanks again William. read more

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William is amazing ! Our carpet is over 30yrs old with extreme wear and tear and he made it like new again ! I called on a friday afternoon and he was able to do a last minute appointment for Saturday morning. Professional and courteous, i truly recommend Imperial cleaning !! read more

Imperial Cleaning Service - Before and after - Carpet Cleaning Near Me

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I highly recommend William and his carpet cleaning services. The before and after difference was beyond my expectations. William returned my calls promptly, accommodated my schedule and delivered amazing results. All with the utmost level of customer service. Do not hesitate to give this guy your business! read more

We've had terrible luck with this company. The first time we asked him to come out I spent two hours moving all the furniture and getting things set up. William got here and found that his equipment was not working and had to cancel. He came back later and cleaned our carpets with no incident. Like other reviewers I found him personable so we decided to use him again. Today I spent another two hours getting the house set up for his visit and he didn't show. His explanation was that he had a commercial job today and that we were scheduled for next week. All I can say is my wife made the appointment and she does not make these kind of mistakes, ever. I don't know what to make up his explanation. I sure hope we didn't get bumped because he could make a lot more money at a commercial job. Perhaps it was just a scheduling error. In any event I won't risk another such error. Bottom line is we have set 3 appointments with Imperial and they completed the job once. read more

What a great service! Shockingly great! My carpets were extremely filthy: cake with puppy feces and saturated with dog pee, drool, vomit, and of course some additional stains from coffee, red wine, and grease, the carpet had become a crusty brown color. It also stunk. I was about to have professionals come and strip off the carpet and return the floor to bare wooden planks. I had tried carpet cleaning services before and I even tried buying the best model of the best machine available. Nothing worked. At most, they would lessen the filth from a brown to a slightly lighter brown. But then, my brother told me about the carpet cleaner he used. I set up a visit from Imperial Cleaning Service three days later. The owner William looked at my two rooms and agreed the carpets were quite dirty, He then boldly assured me he would have them both done within an hour. Suffice it to say, he did most of the work within half an hour. He had quite an awesome machine. It was like watching a big sponge whipe crumbs off a marble counter. Before my eyes, what had been a brown crusty carpet was now back into its original off-white color. And, spotless! It looks like a brand new carpet. These days at my age, I am rarely surprised by good service, but this carpet cleaning was seriously awe inspiring. Moreover, Imperial's price was very reasonable, even for less than an hour's service. Heck, I was seriously giving up on the carpet. Now, I have a carpet cleaner who will make the carpet new again ... and again ... and again. read more

I have used Imperial service going on three years now, and I would reccommend them to everyone.

I just had my carpets done on 4/28/12 for I was moving out. I was extremely satisfied with the price, quality, promptness of their service. They were very flexible and worked with my schedule. Jenna was great and her husband was too. Highly recommend. Was so happy with work might have the house that I am moving into done, Well I ended up having the other house done and just as pleased as the first house. Dont know what else to say other than money well spent. Thanks Imperial and will be recomending you to people i know. Even if they dont ask i will let them know to call you guys or anyone they know to call you. Thanks again and will see you hearly. read more

A+++!! In addition to being right on time, Will went above and beyond to get our sectional and dining chairs as clean as possible.. almost looks brand new! And not easy to accomplish that on a light beige sectional! Great service and highly recommended! Imperial has gained another loyal client right here! read more

There are many businesses to choose from. What separates these guys from the rest was customer service. William was very personable, respectful, and professional. He called me before he came over, he explained what he does, and about his equipment before he started. The carpets look amazing! And the Best of all the..price! I called around and this was the lowest price, along with great service and convenience. I highly recommend them and will contact these guys for future services! read more

Great job guys!!! Fast, good work, very affordable steam cleaning! All stains came off the carpet. Will definately use again

William did a great job for us. Super fast and the carpets in our rental look like new again. He's really professional and friendly- definitely recommend! read more

Awesome customer service! Our carpets look great! William explained step by step the process his Company uses to clean.

Showed up on time, great customer service, super friendly and my carpets were pretty damn bad but they look new again! Defenitly will be using them again. read more

William showed up on time and ready to clean my carpets. He was absolutely the consummate professional mixed with a passion for perfection and caring about his customers. . I am completely satisfied with the service as well as the results. William took the time to point out every issue that he came across (spots that were old and irreparable). He was delightful to work with and I can guarantee you that the next time I need anything that needs cleaning he will be the one I call. Thank you William!!! You did a fantastic job!!! read more

I needed my carpet cleaned as soon as possible for my daughters bday party, William was able to squeeze me in with such short notice as her party was that same week. Imperial cleaning has the latest and greatest equipment. Service , quality and effort are 5 stars! Carpets were dry within a few hours after cleaning and looked amazing! I'll definitely be calling imperial cleaning services for all my cleaning needs! read more

I was very pleased with William's work. I have a rental home in Suisun that has carpets that had not been cleaned in five years. William showed up on time and did a great job,the carpets look GREAT. Over the years on other rental properties I have I have tried various local companies and I can say that Williams equipment is more powerful than other rug cleaners,really does a nice job. I will definitely use him again for my carpet cleaning needs. George P. Suisun City,CA. read more

I have a very active and very messy 4-year-old, as well as two little dogs. I have Imperial Cleaning Service on my speed dial and I have never been disappointed! I highly recommend Imperial Cleaning Service for their professionalism, attention to detail as well as them being a great value for the money! read more

Not only does my carpet look great now, but the customer service was outstanding! Such friendly and courteous folks.

I called several places and Imperial was the most cost effective for tile and grout cleaning. William was very professional, knowledgeable, and friendly. He accommodated my schedule and came on a Saturday with a small crew. My floors look amazing; night and day difference! Do not hesitate to support this local business!! read more

I'd give more stars if I could! The BEST customer service by far!! After a bad experience with Sears I took to my community to recommend a carpet cleaning company and hands down imperial cleaning was the most recommended. They didn't just meet Sears's pricing, they beat it and here's how. Sears wants an exact measurement for each area you want done. If the area is over what Sears considers an area, it's an additional charge. Also if you have stairs in your house and you have more than 12 steps... Guess what, Sears will charge you for two sets of stairs....BUT William at Imperial said stairs are stairs it doesn't matter if I have 10 or 16 steps in fact I was never even asked what the measurements are of the area I wanted done. He knew I wanted my carpets done ASAP and offered to come do them on his normal day off. My house is 3,400 sqft and with the exception of the kitchen, living-room/ nook area and shower rooms the rest of my house is all carpet! 5 bedrooms-4 of which have walk in closets, 3 bathroom vanity areas, a family room, stairs, top landing and two hallways! ALL ARE CARPETED! And the fact that he was willing to come out and spend his day off cleaning my carpets just goes to show you that this company believes in Customer service! I wish more business treated their customers this way... Because you don't see great customer service like this very often anymore. Thank you William and Jennie! read more

All great reviews but trying to get him to respond is like pulling teeth. He says he's busy and will call back to schedule, but after 4 calls in 3 days, still no call back. People, he sounds very nice, but just doesn't respond. There's lots of others out there that do. read more

Im absolutely amazed at how great my couches turned out! William at Imperial Cleaning Service was able to make my 15 year old couches look brand new. Not only was he helpful and professional but he kept me in the loop with all the products he was using and how he would be using them. Thanks to Imperial my dark brown couches have been restored to the olive green couches they once were! These guys will be on my speed dial from now on! read more

We just got our carpets cleaned by William this morning and I am so impressed, my carpets haven't looked this clean since the day it was put in! We had our carpets cleaned before by a different company and they were just okay, so I am pleasantly surprised. Everything went great from start to end William showed up on time and introduced himself, asked me what I wanted done and explained step by step what he was going to do and what machines he would use. He's such a nice guy! They will be the only company I use from now on and I will definitely recommend them to everybody! Thanks again William read more

This is the BEST deal in town! Great customer service: professional, friendly, prompt, caring....and Great performance: carpets look great.....Great Prices: did 2 rooms and stairs with landing for under 100 dollars (with coupon). I highly recommend this company. I usually don't give 5 stars, but they deserve it! read more

Over the years I use Coit but with a deal through Living Social,thought I'd try Imperial Cleaning Service. Figured if it didn't work out, I'd be spending my money twice. OMG, I will never go back to Coit. My carpets - off white - look fantastic. William was pleasant & personable but what was most important for me was that he was very conscientious & meticulous. I noticed all his equipment was clean. His price was better than alright! It was Fantastic about 1/3 less than what I have been charged in the past. Thanks for the extra fliers I've handed out several already - You should be getting a call from the Yoga Movement Center in Walnut Creek - I raved about your services. Excellent! Will be calling you in the Spring for another cleaning. read more

We love Imperial Cleaning!! We have two big dogs an older cat and two teenagers in the house and our carpets get a workout. Imperial Cleaners have cleaned our carpets three times and have done a great job. I thought I was going to have to replace carpeting in parts of my house due to stains and was surprised that our carpets looked so good after the guys were through!! No soggy carpets, no bad smell. They were professional, friendly and really seemed invested in the end product..MY CARPETS!! Love you guys.. read more

We were moving into our new house and needed to have the carpets cleaned. Imperial did an awesome job and the carpets looked like new! I will def call them again next time I need my carpets cleaned. read more

I lived in Fremont, but they will travel to East Bay to clean your carpet!! Excellent Service, I would call them again.

Hi, just had William over today and he really is a Woohoo! As good as it gets! I had a Living Social deal so I thought I might get pushed for additional services but William was EXTREMELY professional and didn't push anything. He did a fantastic job and my carpets really look new. I look forward to contacting Imperial Cleaning Service in the Spring when I get my whole house cleaned. For the quality he demonstrated, it will be bargain at full price. Definitely put this cleaning service in your speed dial. read more

I emailed William from Imperial Cleaning and got a prompt reply, which lead to me hiring him for my carpet cleaning. He worked with my schedule, and completed a full home carpet cleaning in no time flat. Not only did the cleaning he provide finish in a 1/5th of the time it took me to do it with a "Rug Doctor", he did a much better job then I ever have. Not only would I recommend William, but I'll continue to use him and his company. Thank you for the great service. read more

I'm very satisfy with the service you get from Imperial Cleaning Service. I would recommend this company to my family and friends! ICS was prompt and on time. I would use them again for sure! read more