We dined here yesterday. The restaurant specialises in £17.50 a head "all you can eat" buffet: two starters, two main courses, plus rice, noodles and vegetables, and more of the same to follow if you still have an appetite. Drinks are extra.
A sign at the entrance proclaimed that dim sum (referred to in an earlier review) was now permanently off the menu. We were also offered an a la carte menu. But, as that contained set meals comprising the same dishes as the barbecue, but at higher prices, we gave it a miss and ordered the barbecue.
To say the service was slow would be an unparalleled understatement. It was for the most part stationary. The starters took 25 minutes to start arriving, after which they emerged from the kitchen at 5 minute intervals. The same happened with the main courses. We began to wonder if they were hot-wokking on a one ring Belling.
Despite the painfully slow food delivery, I noticed that drinks (priced extra) were served and refreshed very promptly, both to us and nearby tables. Chinese tea was good, and a pitcher of ice cold tap water was delivered immediately without complaint.
When the food eventually arrived, it was hot, but varied between tasteless, dried-up, greasy, and over-spiced. Unusually, not one dish stood out as good; but three were inedible: a soup ordered by my companion, a vegetable puree starter, and some noodles, which smelled burned and tasted greasy. Again unusually, there were no deserts or fresh fruit on the menu. When my companion politely mentioned that the vegetable starter was not very good, the waitress pointedly made no comment, ignored her and looked away. It worked. We made no attempt to comment further.
In fact, the staff were generally inattentive and hard to find. To our shock, we saw a gentleman in a wheel chair arrive and struggle to open the door while staff stood by, watched and ignored him.
I love Chinese food. I have eaten excellent (and not so excellent) Chinese food in Europe, the USA, the middle east and Africa as well as all over this country. Apart from a notably terrible restaurant in Philadelphia, this was probably the worst Chinese dining experience I have ever encountered.
The staff told us on three occasions that things were about to improve due to the installation of self service, hotel-buffet-style, warming counters, so that large quantities of food can be prepared and kept warm. You may think that would be an improvement, but I couldn't possibly comment...
The final straw was the 12.5% service charge added to our bill. We were tempted to pay the bill and make them wait an hour for the service charge. But, preferring a hasty getaway to ruining an already spoiled evening with an argument, we flourished the plastic and drove home past the nearby MacDonald's - which had never before looked QUITE so good.
(PS my dining companion mentioned our experience to a friend today, who, it emerged, had also eaten there and experienced exactly the same problems.) read more