Extremely Disappointing Experience - Unequal Treatment & Unprofessional Behavior. Our family had a very negative experience at Impact Table Tennis Club. The owner does not treat customers equally, and his behavior was completely unprofessional.
A member of our group carefully tried to adjust a table just a few inches because there is a structural post right next to it, making it unsafe to play. All the tables have wheels, and we even lifted the table gently to avoid any possibility of damage. Despite this, the owner suddenly yelled in outrage, claiming that moving the table would "damage the flooring" and that he has "several million in insurance" to cover injuries. His response was extreme and unnecessary.
The issues didn't stop there. The owner also insisted that our family membership plan only covers two people, even though the sign posted beside the office clearly states the plan is for 2-4 family members. When we asked about the discrepancy, he said he could "do whatever he likes," which is not how a legitimate business should operate.
We also noticed that if you belong to his small Chinese group, you receive preferential treatment and privileges, while others were spoken to harshly or restricted. This is unacceptable, especially when all members pay the same fees and should expect equal treatment.
A business should operate with fairness, professionalism, and consistent rules. After this experience, we requested a refund of our membership and will never return.
P.S. Our photo makes it clear that the family plan is stated as 2-4 people, which is standard at other clubs as well. It also shows the construction/remodeling area positioned right next to the table--exactly why we moved it slightly to prevent any potential accident. read more