The eye exam itself was fine, and ordering two pairs of glasses went smoothly at first. I was told…read moreit would take a few weeks, which I accepted. A couple of weeks later, I received a text saying they were ready for pickup. When I arrived, only one pair was actually available. I left and waited another two weeks before following up. On a Friday, I called and was told no one was available, but someone would call me back on Monday with an update. Monday came and went--no call by 2:00 p.m. I called again and was placed on hold until the call dropped. I tried again, was promised a callback "right away," and waited 45 minutes with no response. Frustrated, I called a third time and requested a refund. Once more, I was told someone would call me back. Eventually, I did get a call: they had the lenses but not the frames. Then they offered a similar style in black--I agreed to proceed. Later, another call came saying the frames weren't black after all, but grey. At this point, I was so fed up I just told them to use the grey ones. I'm finally supposed to pick them up tomorrow... I hope. After all this hassle, endless waiting, broken promises, and terrible communication, I seriously doubt I'll ever return.

I'm updating my review since the last time I heaped all the good tidings on this office was 3 years…read moreago. Every person that works in this building is fantastic! From the front desk to the techs to the folks that help you find the perfect pair of glasses, sunnies or regular . Dr. Bean is top notch, amazing doctor and tremendous bedside manner! I still travel over an hour to come to this office. And will continue until basically forever! Thank you for being awesome Allen Eye!

Been TSO (Houston) customer for over 15 years. Walked into this location to be shocked with lack…read moreof customer service. When I finally got a person to answer a very simple question I was given the attitude that they do not care and didn't even try to help me I prefer to drive 4 hours to Houston location than deal with this location.

I've been a client of Dr. Reid Robertson for more than five years and have found him and his staff…read moreto be excellent. He is one of the most knowledgeable optometrists I've been to and always takes time to answer questions, explain tests, and talk about my concerns and needs. I have never, ever felt rushed. Dr Robertson is also willing to offer alternatives and give his clients the opportunity to try a different option without paying ie-he readily gives samples and will order additional samples of contacts until he finds the right option. The staff at the office is always professional and efficient. There has never been a wait for me and they are always on time. Scheduling is flexible and they do their best to find the right time that works for you. He recently opened a location in Rockwall too.

We have been coming here for hears. I have really good insurance through my work so that helps to…read moreafford the high prices. There are pros and cons of this place. First, Dr. Castro is excellent, skilled, and caring. Highly recommend. The office works to get you scheduled as quickly as possible. They have good availability. Appreciate the hiring reflects a diverse community. One gentleman who helps me adjust my glasses is just kindest most helpful technician ever. I really appreciate how he makes sure my frames fit well. Not everyone in the office is the kind and helpful. And one time, my family member passed away and I ended up being 7 minutes late to my appointment. They treated me so mean. I was nearly in tears but they berated me for being late. One staff member makes fun of me for my personal preferences. However staff have worked here for years so they must love their jobs. That says something for this business.

I've been a customer of this dentist for 3 years and they would not even let me buy one box of…read morecontacts because my prescription expires on 1/25/2026 and it is currently 1/2/2026. Since when can you deny customers who have an active prescription??? I live in Louisiana now and can't drive to Allen, TX just to give them an exam so that they will let me buy contacts. It's sad that a customer with a perfectly active prescription can't even buy contacts when they need them.

I have been a patient for a few years and I have found Shannon Vision to be great. I had been a…read moreCostco eye doctor person prior and I was amazed at the difference in the quality of care at Shannon Vision. Dr Shannon"s knowledge and quality staff are worth a visit. I like that they use text to communicate. If you call and they aren't available, a text message comes right away asking how they can help. Dr Shannon has always taken the time to explain things. Whether it be a question about a nevus, macular degeneration, or what the heck is going on when being asked "which is better 1 or 2". Turn around for glasses and sun glasses is quite fast. When there was going to be a delay with my chosen frames, they were on the phone the same day with options. Give Shannon Vision a call for a quality eye care experience.

Seemed like a great place at first but I was wrong. They don't really want to help you, just take…read moreyour money and hope you leave. I asked if they would adjust the nose of my new glasses and they said nobody was here to help as the person who took my order two weeks ago walked by. What I ordered and what I received were not the same thing. So their solution is to avoid me. Pretty disappointed. Wont be back.

Needed a pair of glasses quickly. Called TwinStar and they had the lenses that I needed in stock…read more Was in and out with new glasses in less than half an hour. That included the time it took me to pick out the frames as well as the time we spent just chatting. Great price! Limited selection, but they have what you need. No high priced designer bs.

From the owner: Twinstar Optical specializes in producing custom eyeglass lenses at up to 70% off retail prices…read more We produce every type of lenses that eyeglass wearers may need including single vision, bifocals progressives,free-form (digital) lenses, computer lenses and safety lenses. We can customize your lenses in many different materials including plastic, polycarbonate, Transitions and polarized sun lenses. Twinstar can also provide contact lenses by Acuvue, Ciba Vision, Bausch and Lomb and Cooper Vision. Our on-site optical laboratory is stocked with over 500 lenses and lens blanks. This combined with our lens generating equipment allows us to provide you with accurate, custom lenses in as little as 1 hour. Our dispensary is stocked with over 250 high quality eyeglass frames, for the entire family, all offered at wholesale prices.

Dr. was patient and explained everything throughly to me. I wasn't expecting to like a pair of…read moreglasses but the power couple here are good at what they do. The experience of eyeglass shopping was easy and quick for me. Great experience overall

I booked an appointment here based on the other 5 star reviews and well, you won't be surprised…read morethat mine is also a 5 star review. When you first walk in, the reception area and frames section are very bright and clean. I love the exposed wooden beams. Everything, including exam room was clean and inviting. It may seem silly but they have an air purifier that was humming and felt like a calming, white noise while you wait for the Dr. I arrived 15 minutes early just in case I needed to do anything extra with checking in since it was my first visit. I had completed the new patient paperwork online ahead of time but gave myself that extra time just in case. Turns out, I didn't need it but no problem. The receptionist was welcoming and friendly while checking me in. My appt was set for 11:30 and at exactly 11:30, Chloe - Optician called me for the initial exams. She was very thorough and detailed every step and what she would be looking for. We had a friendly conversation and then she placed me in a room at about 11:50. I'm giving time stamps to help manage your expectations but of course, every patient may take less or more time depending on your needs and questions. Dr. Kirscht arrived at 12:07 for her part of the exam. She is kind, friendly, knowledgeable, thorough, and never made the visit feel rushed. She explained things I had never been told before and truly help my understanding of my vision, eye health, and needs going forward. Once finished there, the receptionist (I apologize I didn't catch her name), escorted me back to the front where she introduced James -Optician to help me select frames and discuss options. James was very kind and friendly, helpful, and knowledgeable. It's hard to pick out frames when you can't see yourself so I trusted his judgment. He gave great feedback and I found a pair pretty quickly that I loved. I was also able to purchase for $40 a pair of magnetic sunglasses frames for my glasses! I loved that this option was available. He also took time to explain what insurance covered and any out of pocket expenses. A bonus was I am able to pay 50% up front and remainder of balance when I pick up my frames which is a wonderful option for those needing it or just wanting to. I walked out by 12:50! So a little over an hour for everything and that included discussion of a Retina specialist. (Yes, I'm being referred if you read this pray for me ugh!) I've visited two other places in Allen for eye exams. None have been horrible or bad experiences but; I loved the vibe here, the welcoming staff, the clean environment, and the wealth of knowledge they all have in their field of expertise. Out of the 3 - this is by far my favorite. James was not pushy with up-selling nor try to talk me into grandiose frames that cost the most. It felt genuine and honest. I appreciate that. It's easy to see why they continue to receive 5 stars. If you're looking for a vision home - Delta Eye Care is calling!

Dr. Wilhelmus has been our family's eye doctor for nearly 30 years, and we can't imagine going to…read moreanyone else. He's caring, thorough, has a wonderful staff (which includes his wonderful daughter), and as a Navy veteran, he brings the same dedication to his patients that he gave to his country.

Amazing experience. Quick and very personable. All the staff are so friendly and warm, from the…read morefront desk, the lady who assisted with checkout, and especially Shonda and Cheryl. I wanted to just stay and chat! Cheryl was very knowledgeable and communicated everything she was doing and finding. Appreciate such great service and looking forward to my next visit!

This is the 4th yr I have gone to MyEyeDr and I have always had a good experience! Dr. Ly in Plano…read moreis great and Naloshin assisted me for more than one hour helping me find glasses that looked good and were in my price range. I really appreciate the customer service, and very happy with my new prescription. Thank you!

Their back to school so called special is like a scam. It's up to 14 years old but the caught is…read morethe frames that qualify only for very small children. The picture they advertise on either shows an adult male with glasses but you can't get any frames that are considered adult size. Total scam

What's not to like? My 20 year relationship With Warby Parker that started out online,continues…read morewith this newer store. Great staff, knowledgeable service and great selection make buying new specs a breeze. If you've never done business with WP,I recommend you,Go!

I love this place! I always receive fast and friendly service. Their prices are great and they have…read morea lot of frames to choose from. Parking at Watters creek isn't always convenient, so it's best to go when the shopping center isn't packed unless you plan to do more shopping.

Jennifer is amazing! Knowledgeable and experienced which makes decisions easy! Thank you!read more

I grew up disliking target. No real reason, just not my kinda store. Anyhoo, I heard the Target…read morecooperation now owns/operates Lens Crafters. Boy, oh boy, what a savings! I've been buying glasses from Lens Crafters for years and I do believe they have been overcharging/ripping me off a huge amount! Not sure why I paid so much for glasses from Lens Crafters. I'm sure it was because the optometrist is located next to the business. This review is about Target Optical, I need to stop digressing. Target has awesome employees and wonderful choices for glasses! Really happy I came here. I got 2 pairs of glasses that are a perfect fit, and cost me significantly less then what I've paid at lens crafter. A difference of approximately 600$. Whoa! They also except your old glasses and donate them on behalf of the Lions club. The glasses are then repurposed for people that don't have access to glasses. What a fantastic idea! The Lions club has a "Hometown Day" event once a year. A Lions Club partner that includes Sears Optical, LensCrafters, Pearle Vision, and Target Optical, will offer free glasses and eye exams to the needy and uninsured. This program is offered to low income families who are pre-determined to be in need of glasses. The insurance on the glasses is for 18 months at a one time cost of 35$, and 50$ for replacements. At other places it's for 12 months, costs 95$, and replacements are 100$. Guess who I'll stick with now? So glad I found another place to get great glasses. Shopping around can be draining! 17/2019