10/10 Service there we're two working there a lady (I unfortunately didn't get her name) and man…read more(Wyatt), they both were exceptional with helping me get the results I was looking for for my brochures!!! Honestly if you need a place to go were the people there care about other humans this is a master class of people helping people, I just want to say a massive thank you again for all your help it certainly could have been a pain to get my papers figured out and printing in the correct way!

I want to share my sincere appreciation for the wonderful staff at this UPS location -- especially…read morethe older lady who works there. Everyone here is kind, but she has a special way of making people feel welcomed and at ease. Her kindness may feel "normal" to her, but for someone like me, it meant so much more. Her warm attitude, patience, and the way she genuinely enjoys her work stay with people for a long time. You can feel that she truly cares -- not just about the job, but about the people who walk in. Whether I'm returning a package or asking a question, she always explains things clearly, helps without hesitation, and makes the experience stress-free. In today's world, this kind of sincere kindness is rare and deeply needed. Because of her, this UPS store has become the only location I want to visit. Every time I pass by, I feel comfort -- almost like healing -- because she brings that kind of gentle presence. Thank you for the wonderful service. People like her make the world softer, warmer, and so much better. And one more thing -- I often come here to drop off my Amazon returns and Nespresso recycling bags, and even though those things don't bring any profit, the staff always treat me with kindness. That level of care means a lot.

Received a great service. Quality of photo was outstanding. Got a picture for my newborn baby…read morepassport. Also, got a compliment. Great value and quality

Great service and fast turnaround time even during the holidays! They took time to help me through…read moremaking a few size and media decisions. Very happy with the end result.

Super friendly and accommodating my quick turn-around on a run of 80 posters was not a problem…read more Great to meet you April. -David W.

I called with a small job (as their website says all jobs large and small, and many of the other…read morereviews here mention small jobs). However, I was told immediately that they don't do small jobs. I am very sad at their dismissal of my project and seemingly different treatment of specifically this job in contrast to the other reviews here. Definitely a 1 star.

This is without a doubt the best UPS Store around. Some UPS store employees are rude. But I've had…read morenothing but good friendly service here. Many times they've taken time to explain things clearly. I've seen an employee actually walk to the car to help out an elderly person that was having trouble carrying a package to the store for shipping. For larger packages I prefer this service over others.

Worst ups store around stole my package when I asked for information on were it was delivered…read moredenied me help said I need to call 1800 number they can't help me with any information very shady he careful the young lady working at this place also stole a pair of uggs that I was shipping out

I needed to send a fax and the first time it failed. They moved me to a different machine, it sat…read moreon processing for 45 minutes and when I asked another staff person for help they let me know that actually their fax hasn't been working in the office for two days. They should have let me know immediately when I asked to send a fax that their system was broken. What a waste of time. Also, their staff all heard this there was nothing else happing in the store so I don't understand why they didn't tell me when I asked.

Just had an emergency fax and my fax machine was disabled so I went to Kinkos-Fedex on Clare's St…read more Cream as busy but Chandra, who was working towards the back and asked if she could help me. She dropped what she was doing, smiled and said she would help me. Chandra gave me excellent customer service! She was very understanding. What could've been a disaster if I tried to do it myself turned out to be wonderful! She is very professional, knew exactly what to do and walked me through instructions clearly even stayed to make sure that there was a confirmation page showing that they received it. Really, really appreciate Chandra's efforts. I've always had great service every time I come in and this one was especially great! Thank you for your great employees, especially Chandra.

So nice to have a great printing company right here in Watsonville. Saves a lot of time verses…read moredriving toward Santa Cruz way. Plus Sean, Dan and Nanette take care of us like family. Whether it's glossy brochures, flyers, duplicating loose leaf files or announcements they're the ones to visit! Easy to find and always available parking. They are our "Go to!" source for both personal needs and that of our special event business, Eventscapes Inc. Yep we wholeheartedly recommend them.

Fast service! just a bit expensive like staples and other similar shops other than that place is…read moregood

First off, what an amazing store. I came in today for an office chair. Ended up leaving with one,…read morefull warranty (which actually saved me money), and assembly. Typically it takes 24-48 hours for your item(s) to be assembled. I explained that I am a student and that assembling it would save me time, however I was anxious to get it. I was able to come back within 2 hours of my purchase (completely unexpected). Nancy, who I'm assuming is the store manager, was nothing short of amazing. Her and the rest of the crew are really going the extra mile with their customer service. Seems simple, but as I was waiting in line, back to back customers had complaints about items, not wanting to listen to the warranty pitch (which trust me, no one ever wants to, but it's mandatory for them) overall putting the employees in a difficult situation. Yes I get it people, they get paid to do so. But if you ask me or anyone else who's worked in customer service, no one get paid enough to have their days ruined over minuscule things and adults who want to act like children. That being said, It's not easy to smile especially after the encounters before me. But these guys were awesome! Thanks again Nancy and Crew!

very unhappy as I want to support local business but after an experience here couldn't wait to…read morepurchase online. 1)clerk had me go online for specifics on his inventory ; then after locating the product myself and 2) waiting patiently for him to get off the phone 3) he opted to tend to another customer who rudely cut in, not even acknowledging my presence. He actually walked away with her ( but not to find a product) , when he wouldn't take 2 mins to help me find something. They have lost a customer.

I am a professional designer and have used this business for printing and energy design over the…read morelast 6 years . Never a problem, great service and always expert energy advice. These people really know there business. I highly recommend. Oh and they have the best prices in the area too. Chad Williams CWDesign Solutions chadwilliamsdesign.com

I needed a few things printed for a meeting, and apparently there are no mf'ing FedEx Office…read morelocations in Watsonville. Looked around on Yelp, and found this spot around the corner. They printed everything I needed, didn't waste any of my time by dragging their feet, and didn't overcharge me even though I still would've paid if they did. I don't care if FedEx Office opens up a location next door to where my meetings are, I'm still only gonna be coming here.

I needed a pdf printed, so I went to FedEx Office and was helped by Parker. He was so helpful and…read morecongenial to me. He walked me through all the details and I was able to get my very important documents printed. Kudos to Parker. He's the best.

I asked what my options were for having my package delivered. The clerk suggested it would arrive…read morein 3 days for a certain price as the first option. I accepted that option. When I later checked the tracking number, it updated to a delivery date 2 weeks in the future. I never would've agreed to that timeframe. I returned to the store with my receipt and NO ONE did anything. No refund. No help. Nothing. FedEx is less than useless. Bait and switch scam. The clerks at this location were especially carefree about my problems. I will not use FedEx again. I could've paid less for better service elsewhere.