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    Image Matters Group

    3.2 (5 reviews)
    Closed 9:00 am - 5:30 pm

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    Services - Image Matters Group

    Copymaking services

    Printing

    Scanning

    2 More Services

    Signmaking

    Vehicle wrapping application

    Image Matters Group Photos

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    10 months ago

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    2 years ago

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    3 years ago

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    3 years ago

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    2 years ago

    amazing quality and good communication. very helpful and don't fast. lived up to all expectations.

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    Staples

    Staples

    (37 reviews)

    Van Nest

    To Whom It May Concern,…read more I am writing to report a customer service issue I experienced today at a Staples location. My visit began positively. The printing associate who assisted me initially provided excellent customer service. She was knowledgeable, asked the right questions, explained printer and paper requirements clearly, and demonstrated strong sales skills. I appreciated her professionalism. However, after spending approximately 45 minutes to an hour in the store selecting the appropriate paper and creating a print template, I was only then informed that printing would take an additional hour due to a backlog. While I understand delays happen, this information was not communicated upfront, despite knowing I intended to print. That lack of transparency was frustrating. The situation escalated when I spoke with the manager, Myaowa, to ask whether another Staples location (the 86th Street store) could accommodate my laser paper. I did not ask for expedited service--only whether the other store could be contacted. I was given conflicting information about whether my paper could be used, and the associate and manager discussed the situation as though I were not present, which felt unprofessional. Ultimately, the manager stated he could not contact another Staples location because the stores are franchises that compete with one another. This explanation was surprising and did not align with expectations of a national retail brand. My concern is not with the initial associate, who performed well, but with the lack of clear communication, inconsistent information, and how the situation was handled by management. I hope this feedback helps improve customer experience going forward.

    I needed programs printed same-day and went to Staples just two hours before I needed them. At…read morefirst, I thought I'd do it myself, but quickly realized I needed help. Although the store was short-staffed, the young lady at the counter went above and beyond to assist me personally. Despite dealing with other customers who were rude and impatient, these ladies remained respectful, professional, and efficient. Their tone was firm yet courteous, and it was clear they have been well-trained to handle difficult situations without losing their cool. I'm genuinely surprised they have so few stars, because I witnessed fantastic customer service that day. Thank you to the Staples team for handling a tough situation with grace and making sure my project was completed on time!

    Image Matters Group - vehiclewraps - Updated May 2026

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