I went to the Brook Rd location as a walk-in for a wash and curl with Jasmine. I left with a $165 bill after being told I was charged $95 for the wash service plus $55 to detangle my hair. I have never paid this much to get hair washed/curled. The additional cost should have been provided ahead of time. My hair is clean and that's about the extent with respect to the overall finish. The price was gauged and it's disappointing. read more

5 STARS ALL AROUND!!!!! When I arrived I was immediately greeted and the energy was great! The salon was clean and COVID friendly. There were seperated stations, everyone wore a mask and the shampoo bowl and other areas were sanitized after each use. The music was also soothing but something you could sing to and enjoy. I was serviced by Monica and she was amazing! I have been natural for 8 years and in that time I have not allowed anyone to do my hair other than to trim my ends. Which has not been done since about May of last year. Monica was punctual, professional, and friendly. She also treated my hair with care and didn't just go in cutting without first asking. As a new resident of Richmond I am so happy that I found this salon. I will be back and I have already started to recommend Image Enhancement Center to my friends. read more

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I got passion twists done by Monica Jones. She did a great job!! Very professional and even provided feedback on my hair. I will go to her again!! The shop itself is a good vibe. All the stylists are courteous and the music is bomb!! I will say it would be helpful to know how my hair should be before coming to the shop and getting braids/twists (if my hair needs to be washed, blow dried, flat ironed, etc. is important to know prior and it's not common knowledge). Monica still deserves 5 stars! Thanks girl read more

Image Enhancement Center - Passion Twists by Monica Jones @ IEC - Hair Salons Near Me - Richmond, Virginia

AWESOMENESS!!! The stylist and services are exceptional. IEC offer optimal services to a large client base throughout Greater RVA and surrounding tri-cities not to exclude New York and D.C.. Visit www.vagaro.com for products and services. Schedule your appointment today! read more

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I've been twice now and I can say they are my go to place for certain services. Monica cut my hair and Michael bleached my hair and both times I've left highly satisfied. They will be doing my hair for my upcoming Nov wedding. EXCITED! read more

Image Enhancement Center - Michael did his thing!! - Hair Salons Near Me - Richmond, Virginia

Wow - is all I can say about my experience at the Image Enhancement Center yesterday. Everything from the easy online booking - to the actual styling of my hair was exceptional. The salon is located on Broad Street near the VCU campus - so if you're a student looking to get your hair done by these amazing young and talented stylists...book now! This was my first time getting a weave installation with a frontal and I booked my appointment online with Krystal L. My favorite thing about the site is that it shows all of the prices of every style and there are no surprises when you get to the shop. You also have the option of choosing your stylist. Anyway, back to my stylist Krystal - she is a literal magician and so knowledgeable. She told me everything she was doing every step of the way and never got annoyed with my million questions. The experience was so great - I even forget I was in a salon. BOOK HER. In fact, just check them out. They are all amazing. read more

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Very unprofessional service. The stylist Naimah stopped doing my hair to take another client which resulted in a wait over 30 minutes for her to restart her service on my hair. The installation (sew in) was poorly done that the band and closure were slipping the day of 2/3/22. I reached out to the stylist to fix the error; however, due to phone issues on her part she did not reconnect with me until after almost 2 weeks post installation after an initial agreed date where she wanted to fix my hair while she worked on another client yet again showing poor client and time management. Her message asked first if I still had the sew in which was telling that the installation was poorly done as a sew in should have lasted more than 2 weeks and the fact she figured I had taken it out shows her shoddy workmanship. I was never offered a refund of any kind to compensate for the cost of the poor install. Also, the service was incredibly slow. I arrived at 12:00pm and did not leave until close to 5pm. Almost 5 hours for a sew in is unacceptable. In addition, the stylist pulled the old trick of starting my hair enough that I couldn't leave without looking crazy and unfinished. A complete waste of money as I had to wear a headband or hat to hide the poorly installed closure and slipping band. I would not recommend Naimah for a sew in and she needs to address her time management and professionalism when dealing with clients. I have attached pictures below to show the work and issues with the install day of. read more

Image Enhancement Center - Hair Salons Near Me - Richmond, Virginia

This was my first time receiving a blowout on my natural hair at Image Enhancement Center & I loved it! Nai'Imah did a great job & I could NOT stay out of the mirror LOL! She was very informative throughout my service letting me know of any concerns or tips about my hair. My blowout tends to puff up in the roots after a week, but this blowout lasted me a full two weeks WITH my curls still in tact. read more

Image Enhancement Center - Loved my blowout style - long lasting! - Hair Salons Near Me - Richmond, Virginia

If you are having a hard time finding a hair salon that specializes in African American hair then check out Image Enhancement Center! This salon is full of beautiful, talented young stylists. There is even a barber shop for the fellas in the salon. The energy and vibe of the salon radiates positive energy. You will immediately feel comfortable at ease in this hair oasis. The shop has eclectic, bohemian yet urban style. The stylists here are very professional and efficient. You don't have to worry about overbooking or excessive wait times. These young ladies respect your time and your money, which is a rarity. I had the pleasure of being serviced by Krystal Lee. She is a young, up and coming stylist who specializes in crochet braids, sew in installs and natural hair care. She gave me the shampoo and conditioning of my life, the owner makes the organic products used. The outcome of my braids were even better than I expected. I have received so many compliments on my summer hairstyle already. I did not hesitate to make my follow up appointment with Krystal. I can't wait for next hairstyle from her and Image Enhancement Center! read more

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Amazed is an understatement. I cannot say enough good things about Image Enhancement Center and Monica. IEC fit me in last minute after the salon and stylist I made an appointment (2 months in advance) as over an hour late Monica was EVERYTHING one looks for in a stylist. She was ready at the time she gave (it was an hour and a half after I booked), she was professional, made light conversation, recommended a lovely festival in the area that day, asked if I was tender-headed and ultimately (most importantly) slayed my hair. Wash, blow-dry, braid down & curled my wig in ONE HOUR. read more

Krystal lees fingers and style ideas are magic let me tell you. As someone who was on the fence about color and sew ins and other protective styles i.e. (B/c I heard the horror stories and seen bright colors go all types of wrong I was VERY skeptical of what krystal wanted to do. But new opportunities new hair right ladies ???! Her warm and inviting personality convinced to leap and boy I'm glad I did. I fell in love with the custom color made especially just for me Krystal will have your red cherry your purple grape and your black midnight She specializes in in natural hair but that's not where her skill set stops. Trust me. All the stylists are especially talented in whatever services you need from relaxers ,to dread styles , crochet braids. Go ahead and give these guys a wring so you can have your consult and exit your appointment glamorous and confident. !! P.s. They also make units ladies. And there's a vintage store and tattoo artist. read more

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My first time at this salon was today with Michael, and when I tell you he slayed my hair...HE SLAYED! He's definitely my go to stylist here in Richmond which is what I've been looking for. The entire salon is a great atmosphere, and everyone is super friendly! Thanks for everything Michael! read more

I wanted to have my hair braided with short notice. I had a photo of a hairstyle I wanted, and it seemed like every place I looked up either didn't have openings or couldn't recreate the style. I looked up the Image Enhancement Center and saw that you can book appointments online. I like the online booking option, but to be on the safe side I called to book instead and I'm glad I did. The options online were not accurate with the appointment openings they actually had. When I called the shop, I told the woman that I had a photo of the style I wanted. She said photos are helpful and gave me the number to one of the braiders because she was not in the shop at the moment. She said I could text her the photo and ask her any questions. I sent a message to the braider (Monica) who told me she could recreate the style. I told her the girl at the shop already told me an opening Monica had that worked for me, so I was just going to call the shop back and reserve that appointment. Communicating through the text messages and phone calls were quick, professional, and helpful. I even received a reminder text message the day before my hair appointment with my appointment time, the stylist name, and the name of the style I was having done. If you are not use to the area I would recommend getting there a little early to find parking. I found street parking that I did not have to pay for two blocks away that was not far to me. My appointment was on a Thursday evening, and when I walked in, Monica was actually waiting for me. There were no other people having their hair done. Definitely a plot twist, walking into a hair salon and the stylist is not styling someone else's hair when you get there, instead the stylist is waiting for you to arrive. I loved it lol. She said Thursday's are usually not busy. Like I previously stated I was short on time so I actually arrived with my hair washed and detangled. She told me I didn't have to do that because the wash was included with the $55 style charge. She took about 40 minutes to braid and style my hair. Even though I came with my hair washed it was still $55 for the style, but I didn't have time to have my hair washed at the salon which is why I did it before my appointment. I had a great experience at the salon and if I ever want my hair styled in a way I can't do myself, I will definitely schedule another appointment at this salon. Monica did a great job with her braiding skills. I received compliments as soon as I walked onto the streets outside of the salon. In addition to braids, they also specialize in natural hair, sew ins, protective styles, and probably more. The online scheduling did not work for me so if you do decide to book online, I would recommend calling to make sure you are actually on their books. read more

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Just moved to Richmond and was in desperate need of a stylist. They came up instantly. I loved the fact that I could book online. The styles and prices were given along with different spots available for each stylist. I was so glad I got to see Rachel. She was very welcoming and warm and was attentive not only to my hair but to what I was talking about as well. Some stylist can be a little off putting but she as well as the owner and other ladies were so nice. Back to my hair...I have super thick hair ....I got the best wash and massage and yes it was a massage cause it felt so good on my scalp. Never has any stylist done that before. she had an amazing blow dryer that got my course hair bone straight. I was super impressed and definitely will be returning. If you are someone with thick natural hair looking for a good stylist I would 100% recommend Rachel at this Salon. Thanks girl !! read more

Image Enhancement Center - Wash blow out and flat iron by Rachel - Hair Salons Near Me - Richmond, Virginia

I discovered Wendy at Image Enhancement Center over a year ago, and was so pleased to find someone who understood my mixed-race, mixed textures hair. Wendy advised me against relaxing, and gave me pointers on how to care my hair between my (too infrequent) visits. My last visit was on Tuesday, it was super easy to set up an appointment. I got there a bit early, was seated and generally looked after by a lively young lady who engaged me in pleasant conversation,. Wendy arrived on the dot, and I placed myself in her hands. The result? A beautifully colored and highlighted head, and an easily managed, stylish cut. It took time-around 3 hours because of all the steps that had to be done, but it was well worth it: I love Wendy, she is friendly and attentive. I live in Chester now, so going back to Richmond city is tedious, but she is my go-to-girl for all my hair needs. Let me just mention that the salon is beautiful, with an eclectic vintage feel and a nice restroom! The other ladies are polite and very sweet, and skilled as well. I recommend this salon to anyone with difficult hair, will post before and after pics soon. read more

Michael did my hair and was amazing. I usually press and curl my hair through the late fall and winter so I was past due to get this done. He gave me a great trim and confirmed the length I wanted cut before he started. We went through a lot of options for color and highlights in the future and I appreciate that he is honest. I'm already scheduled to go back later this month. I'll post a photo next time I'm fresh out the salon, since I went last Saturday. read more

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I had a wonderful experience at IEC last week! My stylist was Dionne and she was very professional and seemed like a genuinely kind person. She was quick and kept me in the loop about everything that was happening with my hair. I had some damaged sections and she made a point to show me the damage and explain why it was healthiest to cut off more than I wanted cut off when I went in so I wasn't shocked by the length when she finished. I'm so happy with how my hair turned out! I also really appreciated that the stylists were very professional when they were speaking to each other and the atmosphere was overall incredibly positive. Highly recommended!! read more

I traveled to Richmond from NYC for a wedding. I took a chance on the Image Enhancement Center (having no friends who lived in the area to recommend a hairstylist). After reading a few positive reviews, I called and spoke to Monica. I described my hair type (curly). She asked questions and was professional and gave me an appointment and a time. I was hesitant (what black woman isn't when it comes to new stylists and her hair)?!?! But I booked the appointment. I arrived at 1 in Richmond and though Monica was running late, she told me to have a seat and let me know she would be right with me. I felt comfortable, the setting seemed really personable and professional. Monica asked me what my style preferences were and how sensitive I was. She gave me a great wash and made easy, friendly conversation. I was offered drinks and snacks. Now, let me tell you that I was NOT ready for how amazing my hair turned out. Her blow drying and flat iron and curling skills are on point. I didn't even show her a picture! I only gave her a description. Monica is efficient and works magic. I had extensions that not many stylists have seen and she worked it out. She was patient, was not rushed and made me feel like getting my hair right was her top priority. My husband and many guests at the wedding could not get over how amazing my hair looked! Thank you Monica! Come to NYC because I need your continuous skills in my life! read more

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I just had a hair cut from Michael and what a wonderful experience! Very lush atmosphere and really, really affordable. My new place

Well I'm not from Richmond but I was ready to get my hair in a protective style. I read the great reviews and made appointment. Krystal was very pleasant professional over the phone and in person. She made sure I was getting what I wanted and was patient with me as sew-ins are still new to me. I've received tons of compliments for strangers and my co- workers. Thanks again Krystal! read more

Do not have Krystal Lee install your weave if you have alopecia. She lacks the talent, the technique and the vision to install a weave that looks natural. When she finished and I was not satisfied, she became testy with me and proceeded to rush as she made a poor attempt to fix the things I was telling her was not right. The finished look was so bad I had to have it redone by a stylist at another shop the next morning. She also told me it would cost $150.00 but charged me $157.00. When I finally contacted her about refunding half my money since I had to pay someone else to fix the mess I walked out with she flat out refused. Her reasoning was I should have come back for her to make another attempt. I say fool me once shame on you...hopefully you know the rest. I refuse to be a live manikin; learn on someone else. When asked why she charged me the extra $7.00 her response "you used a card; there is a sign posted " I feel she should have at least given me the option by just telling me that. Some people can be so nice when they want your business; than turn very nasty once they get your money. So don't pay if you are not satisfied!!! Bad enough she was 30min late getting me in the chair; I also left with what I thought were two cuts on my neck from her clippers, but the other stylist said they were only abrasions. I am almost 70 years old and have never taken time to give a review; that's how strongly I feel about how I was treated. read more

Mike did an awesome job. My hair looked and felt fabulous. I will definitely be back.

On short notice, I requested an appt with Monica Jones. Within 2 hours I was sitting in her chair getting pampered. Monica did not disappoint!!! My natural hair was cleaned, moisturized, flat ironed and looked and felt amazing!!! She worked her magic in less than 2 hours and I can't wait to be in her chair again!!! Thank God for Monica! read more

All I can say Is fabulous. Dionne is amazing at what she does. I go to her to get a full set of lashes and they are always beautiful. The lashes are very natural looking (what I love) and people are always complimentary. Dionne thanks for having amazing hands and making my lashes pop every time. read more

I went to the Image Enhancement Center to receive a Design Essentials STS treatment. I have been natural for years and my hair has been frizzy. After I received the treatment I find my hair soft and manageable. Dionne was my stylist. She is a true professional with a kind personality. The shop is beautiful and everyone is friendly and courteous. So glad I went to the Image Enhancement Center. read more

This a five star establishment. All the stylist are friendly and greet you when you arrive . No sitting around for your appointment or after your wash. True professionals. My hair is healthier, and feels great in the latest styles.Ask for Dionne! read more

So im transitioning from relax to natural hair.. its been about a year and a couple month...was looking for some that could really work my hair snd i found that at IEC Mrs Dionne is now my stylist...and i just love love my hair...im soooo feeling myself read more