Alan and Dallas are very sneaky and unprofessional! I was abruptly taken out of the vehicle on…read moreSeptember 6th 2024. Alan would harass me with calls from another number that I have listed below in the photos. He wanted me to pay upfront for multiple days instead of renting daily! I reported this to you all on several incidents and it was stated that I just need to make a review. Which I did but I do believe Alan needs to be banned as a host as well as Dallas the co-host. Dallas the co-host called me and messaged me on September 6th 2024 stating the rental was booked for 2:30 pm. I believe this was on purpose because the day before Dallas wanted me to rent long term with their rental company. In which I declined because I wanted to go through Turo instead. I have added those photos of the text conversation as well. Now with the mileage that is incorrect. They took the vehicle abruptly for a reservation on September 6th, 2024. I shouldn't have been charged a day, a late fee, gas fee, and now mileage! I wasn't able to fill the car with gas nor was I able to get the mileage because they took it. Dallas decided to put the mileage of the vehicle in the photos a day later on September 7th 2024 at one something.. The photo with the time stamped is listed below as well. Those are the miles of the last rental that was at 2;30pm on the 6th of September. I don't like to be taken advantage of or something trying to steal from me. I look forward to you all looking at the evidence and swiftly dismissing this! As well as banning Alan and Dallas from hosting on Turo. Thank you

Great service! great prices! very friendly staff! Would highly recommend to anyone looking to get a…read moregreat deal on a vehicle! I bought a 2018 Hyundai Elantra, great condition, low miles and they beat any other dealer with prices!

I have never had such a good experience as I did at Journey Scott and his staff made buying a…read morecar stress free and even fun I can't say enough about them and wouldn't go anywhere else

I just recently went to journey auto sales last week. And i couldn't have been happier with the…read morecar i purchased and the customer service i received. Jacob was amazing!! And the other guys there were amazing people and very helpful. very accommodating and reasonable. Highly recommend!

Two experience perspectives below. Would give 2.5 stars if I could because one was a 5 star and the…read moreother a 1 star. But always recommend you do your research and go with your gut. These are just my experiences. Experience #2 2022 Traded in our larger family car for a smaller, safe suv for my daughter's first car - she has her permit so her practice driving was gonna be in this car. Found a decent looking Ford Escape with low miles. Had a couple of concerns on the test drive that were dismissed in a manner that made sense at the time. Unfortunately they wound up being a little more serious - 3 tires that needed patches and a bad battery that impacted the electrical system. On top of all that, less than 1 month into ownership the transmission (torque converter) started causing a shutter between 35/45mph. I mentioned some of the issues to CAG via text and email - was nice about it at first - but was told that because the car I traded in wound up having transmission issues (which we had discussed prior to the deal) there was no room for good will. Ok. I had the warranty anyway. I had asked for a warranty that would cover everything minus a deductible and purchased it. Low and behold the warranty actually will only cover about half the cost - so $1500+ out of pocket.(Was told I should have read the fine print. Yep. I should have.) Told the dealer this and again was given several reasons why they were not responsible for any of it - with the exception of an offer to possibly reimburse for the battery. So their website says they "stand behind their cars" but in this case they were several hundred miles behind it. Major repairs like this within less than 90 days... shouldn't be the customer's full responsibility. They never offered to have their own mechanic look at it. Never asked any questions or expressed any concern for the issues. Didn't ask if my daughter had gotten stuck on the side of the road or anything. It turned into a back and forth with no resolution not even agreement wherein both sides don't win but also don't lose. I'm out the money for the car, the warranty and the repair. Buyer beware I guess. Experience#1 2019 Cody and Duke took great care of my elderly parents. We were looking for an affordable, but comfortable and reliable vehicle. The CAG team were fair, and certainly went far above and beyond what one would expect from a car buying experience. Respectful, caring and sincere. Thank you!

Buyer Beware!!!! I bought a 2013 Chrysler town and country…read moreIn late December. Before I got home from the car lot the check engine light came on. I contacted Duke and returned immediately to his mechanic I was informed that the 02 sensor was bad he first refused to replace it but did agree. He ordered the sensor and I came back and it was replaced. After leaving the shop before I got home again the light came back on, I contacted Duke immediately he told me to stopped back by and he would check it. This was also done, now he said that the Cadillac converter was bad and that he was not going to replace it. Keep in mine I never got home with the van before the light came on both times. I will be pursuing this further.

Highly recommended! Most Honest car dealer we ever dealt with. All cars are sparkling clean and…read moresuper reliable. AAA +++

A perfect car dealer to purchase quality cars. We purchased our fourth car in a row the day before,…read morefrom World Wide Motors (since the year 2016). They really work hard to satisfy their customers. They are honest and hard working to please the customers. Nikolay did his best to complete the trade-in and sale paperwork. We highly recommend This dealership to new customers.

I was contacted promptly the next morning with a very nice message explaining to bring my car by to…read morehave them look at it and they would do their best to help me. Very professional and how situations should be handled.

Stopped by to pick-up a UHaul I had reserved. The staff was helpful and fun. When we got to the…read moretruck, it smelled like smoke. The gentlemen helping immediately apologized and deodorized the truck. If you need a UHAUL, give them a call. They also do auto repair, which I hope I don't need anytime soon but I will definitely give them a call when I do.

Had a great experience with them! More than helpful and felt like they were constantly informing…read moreand helping along the way! We used their derive side as well, and felt like they were very reasonable and fast! Highly recommended!

Overall I am very pleased with my interaction with this dealer. Chris, the sales rep, was great…read more He was very responsive and never felt pressured to buy a car. We reached an agreement on the price and we completed the sale. It took no more than 30 minutes to do all the paper work. We bought a 2014 Passat, the car overall was in great condition. There were a few missing items such as: Jack, mirror knob, right rear view mirror, but Chris provided them to me within a week. Keep in mind it is a used car so there is always things that you might end up doing. I did spend an additional $1.3K on regular maintenance stuff after I bought the car (Spark plugs, brakes, coolant flush, serpentine belt, oil change, an oil leak repair, and a new battery). They probably should have done all that for customer convenience; but then the price would have been higher. I was expecting to spend additional dollars on the car given that it was used. I have had the car 4 months and it's running just fine. I am very happy with the purchase.

Came here looking to replace my 2017 Elantra (that I loved!) due to my wife being unable to drive…read moreit (it's a manual, and she couldn't learn stick when I tried teaching her) coupled with her having car problems of her own (meaning she'd need to be able to drive my car). First off, let's look at the good: sales were low pressure. That's HUGE for a car dealership, and I commend Carlos for this. He was friendly, helpful, willing to work with me on getting pricing organized, everything you'd expect from a good salesperson. Next, there's the neutral: pricing was still a tad high (after applying discounts and negotiating I still ended up paying about MSRP on a $40k+ vehicle), trade-in pricing wasn't the greatest (they gave me like $13k for my trade-in, a fairer price would have been probably $14k or so, especially considering they turned around and re-listed it at like $18k with absolutely no work done to it), and I did have to actively seek out a car salesman just to get started (although that in and of itself would be neutral-good, because that's better than being hounded upon parking). Finally, the couple dings against the dealership: there wasn't any real preparation for their electric vehicles for sale (did I mention I bought an electric car?), which meant that the vehicle I ended up purchasing only had about a 30% charge when I bought it. If I was local to Charlotte, this wouldn't have been an issue at all (but I'm not, I'm from the Asheville area), and the dealer could have easily resolved this by making a policy of charging their EVs to at least 50%+ overnight. (I'd highly recommend implementing a policy like this). After waiting about 2 hours for the vehicle to charge on their L2 charger (that's another thing, they should consider getting an L3 charger if they're serious about EVs), I could not sit and wait any longer, so I ended up having to start transferring items from my old car to the new, which meant that they didn't have a chance to finish the pre-delivery inspection (cleaning, reducing tire pressure, etc.). Overall, it's still a decent dealership, and I'd visit them again, especially with the way the sales staff in particular acted, but they could do better in planning on the operational side of things.

I had a verbal agreement with a sales rep (Devin) that was also confirmed by the manager. Once a…read morewritten agreement was set, the price didn't reflect the verbal agreement. Once a confirmed agreement was finally met, all communication from the sales rep and dealership stopped! This was after I purchased an airline ticket to travel down to purchase the vehicle!!! Absolutely the worst experience in vehicle purchase history!!!

I drove from Rock Hill to Monroe to look at a vehicle that was listed on CARFAX, and I was not…read moredisappointed. It was a total pleasure doing business with Jace and Max. They were both more than helpful and I felt like I got a great deal on a quality vehicle. If you're looking for quality ride at a reasonable price , check with Clutch Motors first. Experience the Clutch Touch. You won't be disappointed.

Let me preface by saying I've been in the Customer Services and Sales industry for over 2 decades…read more(not auto) as well owned several business. Over the years I have become quite skilled at reading people. Jace, Ryan and Team at Clutch Motors are the real deal. Great communication, friendly, honest and stand behind their product even after the sale. I would not hesitate for a second to recommend them to my closest friends, immediate family members, or you. I think most of us can agree, qualities like these in business and life are harder to come by these days. So do yourself a huge favor vs endure the worries and headaches and check them out. Clutch will be the first I call when I'm in the market again.

Chris failed to show us any kind of integrity or professionalism, thankfully before any monies were…read moreexchanged. We will never return to this business and based on the type of man he clearly is *racist* and the other reviews here to confirm, DON'T SHOP HERE!!! UPDATE: This person's response confirms everything I shared. This, along with the other reviews and his C rating at the BBB should be confirmation for anyone questioning the validity of my statement. This guy is AWFUL. I've shared a photo of his comment in case he deletes it later.

Terrible experience. I purchased a car and 2 miles down the road the check engine light came on. I…read morehad it looked at by mechanic $4300.00 to fix the issues. Turbo and catalytic convertor bad. It had not been inspected and I can't even get it registered in my name. The only thing Chris offered to do for me is to let his mechanic fix it for a cheaper price to me. On top of all that they gave me fraudulent paperwork stating I bought the car from a dealership in Georgia. Stay away