CUSTOMER BEWARE!
1ST Visit Friday, October 24th 2pm - very friendly, joking and we felt good about giving them our business. We discussed in detail the shape of the pad we wanted and how we wanted it to match our pool surrounding with the acrylic overcoating. Ben acted like it was an easy request and didn't voice or show any concern. He then gave us a quote of $800 - $1000 verbally. Said they would call to schedule his concrete guy to come out over the weekend or first of the next week.
Never heard from him until 4 days later, when I received the quote which was several hundred dollars higher than the quote range he gave verbally in our yard.
Against my better judgment, I trusted him and approved the portion of the quote I wanted to move forward with. I asked when the approved portion of the job could be done. I was told he needed to check with his concrete guy.
A week later, on Nov 3, I finally get a text at 7:22pm stating they will be out the next
morning at 9am. I wasn't asked if this time worked for me, which would have been appropriate based on how quickly they were coming.
When Ben arrived at my house with the concrete guy, his demeanor was completely different. He would hardly look me in the eye, was rude, condescending and smirking. He was acting as if we hadn't even discussed the details of the project. We absolutely did so during his first visit when he was friendly, courteous and kind. The whole encounter was
very strange based on the complete change in his attitude, behavior and demeaning treatment.
In addition, Ben also acted as if our request for a rounded 7' X 5' pad was a much more difficult project than he had first indicated.
The following day -November 4th, I received a text with and updated estimate. This estimate was over THREE TIMES the initial quote. I was shocked. We went from a quote range of $800-$1000 to a new price of over $3,000. I
responded to him sharing my shock regarding this new quote. His response was completely inadequate and unacceptable.
Luckily I had downloaded both quotes because as soon as I called him out on his dishonesty, he went into his system and deleted the quotes. Talk about red flag! He was knowingly trying to rip us off after initialy seeming so honest. He then went on to blame his concrete guy as if he himself had no idea how much concrete cost. Are you kidding me? What kind of business is this? CONCRETE is part of your business name and you're telling me you have no idea how much the concrete will cost for a small 7 X 5 pad? Wow.
Shady. Be aware that your first quote from llustrious Concrete will be meaningless. Instead, save yourself from dealing with this guy and don't get a quote at all. read more