The woodwork from Springfield Reclaimed can be very good. But the back office leaves much to be…read moredesired. In May, my wife and I requested a custom-made oak mantle for our fireplace. We wanted one with a "living edge" This week we requested the mantle be delivered to our job site. But we were told they couldn't find the mantle but that they would deliver an equivilant. The one they delieved appeared to be one made of pine. Upon seeing it, both my wife and I said it was unacceptable and not remotely what we ordered. I returned the mantle to Springfield Reclaimed. The owner insisted that is what we ordered. (Sorry, but we KNOW what we ordered.) He agreed to custom make an oak piece and deliver it by Friday morning. Our contractor was waiting for it Friday morning but it was never delivered. Repeated phone calls to the business were not returned. Finally, that afternoon, someone was sent to the store to pick up what they had promised to deliver. We are pleased with the workmanship of the mantle. But Springfield Reclaimed needs to work on: communication, inventory management and delivery.

Amazing company all around and they will work with your vision to ensure the project turns out…read moreexactly like you imagined. I'm thoroughly impressed with the quality and professionalism from this company!

This is my go to place for anything outdoors. I tend to pre-stock stuff when they are doing their…read moreeverything has a rebate deal so my money goes further. Typically their 11% rebate goes away after Christmas, but comes back later in the spring just in time for planting spring grass. They have a much better wood selection than Lowe's too.

Went to this Menards and wanted to do shopping inside but was advised they only had 2 carts for the…read moredisabled to use. one was used by a young man, employee, riding a cart out to parking lot to get the push carts. If it wasn't for the fact that I had a relative with me to push this old wheelchair I could not have shopped. Before becoming disabled I was there at least once a week and now I can no longer. Please get more carts. Thank you

The store now only has self-checkout. There are supposedly 3 employees there to help if needed, but…read morewhen I couldn't get an item to scan, and pressed the "get help" button on the screen, no help came. I thought maybe I hadn't actually pressed the button, so I pressed it again, making sure it took. I thought I heard someone say something like, "wait, wait, I'm coming" but I don't know if they were responding to my second press. When I finally went up to three employees who were standing and talking together and asked for someone to help me, I got attitude. A young lady smilled and told me, "Bless your heart". Note to managment: When a customer who is complaining hears "Bless your heart" it's like they're being told to "go to hell" or worse.

Absolutely the best service. They followed up with me order, helped me find what I needed…read more(shelving), walked me through the pluses and minuses of Various options. I drive an extra ten miles to use THIS Lowe's store!

Doesn't always show up Doesn't pay attention to details…read moreHe's reasonably priced at $50. an hr. Some jobs were good, others not so good. You get what you pay for

Do you know how they say you get what you pay for? Well this guy is a hard worker! I was a little…read moreleery but he does twice the amount of work as anybody else I have hired... I accidentally overpaid him the other night and he turned around and handed me the money back so he's honest as the day is long as well. I've had people that work for half the price but do a quarter of the amount of work he did. I had to put up a fence after my dog was hit by a car but there were so many trees and a lot of roots and nobody would help me. Charles showed up and took pity on me... he worked and smiled while doing it... I will continue to hire this man for every job I can come up with and there's a lot of them. Thanks for coming to my rescue.

Horrible place to do business with very unprofessional, messed up my ordered and told me they would…read morefix it after 9 weeks of waiting and not getting phone calls returned from manager(owners son)I finally return my order. I will not buy so much as a nail from this business and don't know how they made it this long!!!!!!!!!!!!!!

I always go to this Hardware store when I need something quick. Great staff always ready to help…read moreand they always seem to have just what I need. I have been shopping here for over 25 years.

Staff is so helpful and knowledgeable and they have everything you need. i always try them first as…read morei want to shop local and i am always amazed that they will whatever i am looking for.

Great service organization. Family and I have used them a number of times on different ocassion of…read morevarying needs.. Highly recommend!

Excellent key service. Very friendly demeanor will actually help and answers questions…read more No longer programs key fobs and its not because he cant he just has agreements not too.