We came here on the day there was a sale at SM. The place was packed but we got a table. Service was slow and inefficient. We were seated but we didn't get menus until we asked. Water wasn't served too and we had to ask at least 3 times. Even then, we only got one because they ran out of glasses.
Food is fair to average. I had the Black Garlic Tonkotsu. Sad to say it was a disappointment. I've had Black Garlic before and this was bad. They didn't strain the oil. If they did it wasn't enough. There were pieces of black garlic in the soup. Gross! The chashu was fatty and sliced too thin like bacon. The broth with the black garlic had flavor. I just can't recommend ordering this.
We also got the Original Tonkotsu. Broth was well flavored. Also with a tiny chashu.
We were given the choice for soft, normal or firm noodles. I don't think this was necessary.
I understand that this is a franchise but they need to up their service and food. read more