Oh, IKEA. We've had such a long relationship -- my first Billy bookshelves full of Dr. Seuss books, that crazy loft bed from my teenage years, artsy lighting and cheap futons throughout college, and now, my partner and I even decided to remodel our kitchen using your cabinets, countertops and appliances. All from this one IKEA location too, since we never left Virginia. Hell, I remember sometime back when I was a wee tyke and IKEA was actually attached to the rest of Potomac Mills.
So then why, IKEA, must I give you only three stars? It sounds like I've been a devoted customer all my life, even if some of those years it was my parents' money being spent, not my own. It's because of the bullshit you threw in my face when we started ordering our kitchen. Like a moody ex-boyfriend, you made excuses, lied, and didn't deliver.
Setting up the kitchen was easy enough using the online kitchen planner. When we got there, someone was helpful with double checking our kitchen. However, all of the countertops and some of the cabinet doors we wanted were out of stock, and we were told they wouldn't be in stock for weeks. We couldn't pre-order them, or reserve some for when they did come in. They offered us a gift card (?!?) to "come back and pick them up when they're in stock". How do you know if they're in stock? "Just check online that morning and drive up." Great. If we wanted them shipped, we would have to pay extra, separate shipping to the tune of $130.
Once we paid for the items that were miraculously in stock, we wheeled ourselves down to the shipping desk to arrange for shipping. We were told repeatedly that we would be able to have everything delivered within a week. We checked MONTHS ahead of time about this. Called IKEA headquarters in Oslo or whatever. The girl at the delivery desk said blankly, "Uh, the best I can get you is two weeks from now." What the fucking fuck.
At that point, they offered no help, no customer service, no APOLOGY of any kind. We scrambled to find a U-Haul and opted to shell out the $200 there to drive it home ourselves instead of waiting an additional two weeks for half of the items we needed. It was ridiculous, and IKEA didn't make anything easier.
As I write this review, I now have countertops, although they are not the kind we originally wanted, but only because we checked the stock ourselves and drove back up to get them. Some of my cabinets still don't have doors because they're not in stock, and two of the doors we took home with us in our U-Haul arrived with dings and scratches on the outside.
Would we do it again, IKEA? Would we still go on this crazy ride with you? I hate to say it but yeah, probably. You were cheaper than anything else we could find, and honestly, our kitchen (what we have of it) does look pretty freaking snazzy. But that doesn't mean I can't shake an angry fist at you for being so sullen and obstinate. read more