I looked at all the big box stores for a mattress. They had all their slick sales techniques,…read moregimmicks and promotions, but lacked the one thing that matters, honesty. We were looking for a mattress that suited us, not the one being pushed this month by the manufacturer. We were treated as vaulted customers and they took a genuine interest in our needs.

Excellent workmanship. Very nice people. My couch looks sensational. The price was terrificread more

The Richmond hill location has to be one of the dirtiest unhygienic mattress stores I have ever…read morewalked into. Products are filthy, and management is horrible. Same products can be found online for half the price.

This was easily one of the best shopping experiences I ever had. Matt was extremely helpful when…read morechoosing a mattress and made it a breeze. I was in and out within 10 minutes and they delivered it the next day. Just go here - you won't regret it.

I would like to thank Charles at Hyatt Furniture. I live in Northern Ontario and was trying to get…read moresome furniture for someone in Scarborough. He was 100% there for me. He answered all my questions, found the best deals, recommended the most suitable furniture for the needs of the person, was patient in every sense possible and was undeniably helpful. I thank you so much Charles. If ever I am going to buy new furniture I would take the 5 hour trip just to shop there. Customer service at its finest!!! sincerely Cindy

From the owner: A great Living style that is easy to Afford!read more

They treat employees like dirt, they don't care about your safety and they sure don't care about…read moreyour earnings.After working here for 15 years still gets laid off 3 to 5 times a year is such a usual thing in this company, the supervisors and manager have no experience whatsoever is the reason this place going down fast! This location is at 145 Milner Scarborough.

To start I would not even given this company 1 star but I had to there is no other option. DO NOT…read moreBUY FROM THIS COMPANY!!! My 90 yr old mother purchased a mattress a month ago and it is completely defective !!! the is a line crossing the mattress that sinks in almost as if the row of baffles are broken or not there at all. It is extremely uncomfortable and she is not getting proper rest and causing her great pain . According to their warranty the mattress has to show 2 inches of concave damage so the fact that this defect that can not be seen and measured by eye with a ruler means there is NO WARRANTY .(the mattress is defective INSIDE) People please note that this company is a AWLFUL to deal with they just dont care . Very RUDE They are happy to take your money but good luck if you should have a problem... I find it hard to believe they are ok with ripping off an old lady! I am throwing out the piece of JUNK mattress as I wouldnt dare to sell it cuz its so HORID and I will Never deal with this disgusting company again! I may even seek legal advise . BUYERS BEWARE

A long trex for me but with the visit was worth it . They have a modest display area and the…read moresofabed was affordable ditto with shipping downtown Toronto . The service was friendly and professional. it was a painless and easy transaction

They let people inside although stores are closed as per government rules!…read moreStore prices are always more expensive than website What greedy owners

Our dish washer blew up 2 weeks ago. We finally ordered the same type (24" portable) online. Got a…read morecall today telling us the machine wouldn't be in until 'mid-December'. Annoyed? Yes! I said to cancel the order and was told they couldn't but could give me 'store credit'! $1220 toward nothing else in their establishment I want! I may as well have taken out the cash and burned it! Calling the credit card company to have the charge reversed. Nobody can screw you like Bad Boy! NOOOOOOOOOOBODY!

Went in for a new mattress as I was long overdue. Spoke with Henry who was very helpful, polite and…read moreprofessional. Found a mattress that worked for me and he even helped load it in the car for me. I found the mattress a tad too hard for me and spoke with Henry who connected me to the returns team. They set up a return pick up for me . I went back the location and found one that suited me better and they did a free delivery and pick up at the same time. The delivery team did a great job, super polite and helpful. Highly recommended!!!

I want to recommend this store even though we did *not* buy a mattress here - well, technically we…read moreplaced an order then cancelled it, I'll get to that. My spouse and I gave it a try after coming across recommendations on various forums, then confirming on the manufacturers' websites that they are an authorized dealer for the brands they sell. This is not the kind of mattress store that has locations in every neighbourhood or advertises on every TV show. Besides the store being out of our way, it's sparsely decorated with narrow aisles (which was actually a bit of a challenge with our toddler's stroller). Any mattress that's available to try is wrapped in plastic. If you need help, you may need to wait for a salesperson to be available. And while delivery to your front door is free, room delivery and/or haul-away are extra charges. Some people may not be happy with that style of service, which I understand entirely! But there are lots of options to try, prices are very good without having to wait for a "sale", and the salespeople are knowledgeable and don't work on commission. There's also no need to haggle - though extra coupons are often available through their email list. So why we cancelled? The exact same type of Sealy mattress we ordered went on sale for about a hundred dollars less the next day through a certain membership warehouse. National Mattress said they would honour their price match policy even though it was a different model name, which we appreciated, but could not match some of the other benefits of buying through the warehouse. Getting a refund required a return trip to the store but was otherwise hassle-free. Still, we are very happy to recommend National Mattress to anyone looking for a mattress in a lower-pressure environment where you don't have to negotiate for hours to get a good value.

We had the pleasure of dealing with Satish, Sales Consultant, and Trevor, Manager, on October 24,…read more2024, at The Brick Scarborough Outlet to purchase a beautiful leather sofa and love seat. Satish and Trevor were very friendly, knowledgeable, skilled and professional. We were so pleased with the personalized attention and exceptional customer service we received. Thank you so much Satish and Trevor! We would highly recommend The Brick Scarborough Outlet if you are looking to purchase furniture as their staff provide exceptional customer service. Fran Gigliotti & Tony Adamo

I recently purchased a sofa bed from this location....there were a couple of issues with the…read moredelivery and customer service Sarthak went over and above to help me resolve the problem. I hope that The Brick understands what a valuable employee he is! And the purchase has turned out to be great!