I have always enjoyed my experiences at ikea as adventures until today. There were only 6 lanes open and lines out past the patio displays. We stood in line longer than it took to walk through the entire store making the experience very unpleasant. People were getting pushy. I saw employees looking at the crowd from above y r the they didn't add additional staff to the registers. Poor management in my opinion. If there was an option for some of their stock I would say I wouldn't return. read more

I am absolutely appalled by the service I encountered today at IKEA. In the warehouse department where you pick up the furniture, there was an abundance of IKEA representatives standing at their stations with no customers around them. All employees seemed to be in the early to mid 20s range. I asked one of them to please follow me to the aisle where I pick up my dresser because I had a question, but he refused to walk with me and just insisted on looking at the item on the computer... which did not answer any of my questions. He also suggested that my cart was too small and I would have to find the carts for the heavier items, and he would not help me lift because he needed to stay at his computer station (even though there were 3 other employees right there without customers). I asked him where to find these large push carts or if he could grab me one, and he just told me I would have to find one sitting around the warehouse somewhere. Unfortunately, I ended up having to lift the boxes onto the cart myself... luckily they were at a low level where I could just slide them onto the cart. When I went to the cashier to pay, I asked if there was someone who could help me lift these into my truck. He told me he didn't think so. I decided to pull my pregnancy card and told him I wasn't allowed to lift anything (which I still shouldn't have to use that as a way to get help) and he told me that I would have to find someone else to help him. He couldn't do that for me. I wish I had the guts just to leave all of my items there and walk off, but there was something in particular I really needed to get that I couldn't find elsewhere. I know with customer service you can have good days and bad days, but there were multiple employees that could not help me. Multiple employees in the warehouse in addition to the cashiers.... all just standing there not even assisting customers. I understand this is a self-serve warehouse, but at some point someone will need to assist a customer... that's why you have employees to begin with. read more

I don't know whether I love or hate Ikea. I love the diversity and how inexpensive it is, but I HATE their slated beds. Every day the slates slip and make my mattress fall through. It is annoying as...well you get the point. I curse them daily. But I still shop there! It's like house crack! If you get a slated bed, just make sure you get the top of the line slates!!! read more

I LOOOOOOOVE IKEA!!!!!!!! Got so many things for my apartment always came here to look at all the cute stuff and finally get to buy it for my first place read more

I have not been to this place in at least 4 years so I decided it was time to check it out when I got a catalog in the mail. This place has changed since the last time I checked it out and I saw lots of stuff I would buy. I will be back to pick up a few things for my home. YAY for IKEA :) read more

Need I say more? This is my favorite store ever! I love their selections, the styles, the colors and their organization. The prices are cheap and can be pricey...just depends on what you are looking for. The only downfall is that there is so much to choose from, every time i go in there, I get so indecisive and end up wanting to buy everything! lol read more

Two employees slowly processing returns for about thirty customers = sitting in Ikea for over an hour to return a couple lamps. Cool.

I love the vegetable plate and vegetable hotdogs I always leave full and the customer service is good

I like the concept and the prices however the customer service is atrocious and borderline non-existent. The number that is listed on the website to contact them (1888-888- 4532) DOES NOT WORK! I have tried calling on multiple days and it continues to say "all circuits busy"! I had to search google to find a working number. I have sent multiple emails regarding issues and have yet to hear back from them after more than a week. Their website says an item will most likely be in stock the next day, perpetually everyday and never actually is re-stocked. If they know they are phasing out an item they should just say that instead of having people chase a product that will actually never be re-stocked. I purchased a couch online to be delivered because it was not in stock at the store. The item is to be delivered 10 days or so after the date I placed the order. It is supposed to be delivered in two days, yet I have not received an email regarding the actual delivery. I have a feeling that it will not be delivered. If it is I will update this post. When I checked the delivery status ( which you have to jump through hoops to get through on the website because the link for checking status doesn't work and you have to go to the bottom of the page and click on that link to get to it) it states the order will be processed soon- over a week after the order was placed. What the hell is going on IKEA.You have money to placed commercials on tv about recalls but not enough money to fix your website and be more responsible with customers! It's very disrespectful how they are treating customers here. Is it just in America that they get away with this? I have never seen such a large scale company with such poor frontline customer service! This is something that you would expect from a small business just starting up and getting their bearings! Utter ridiculousness! read more

Received miserable customer service from their Seattle Wa store. There was a manufacturing error on a cabinet I purchased - it was 2" too narrow. As a result, neither the top nor bottom would fit. The cabinets are supposed to stack. They don't. They would not refund the charge when I tried to return it. I will never make another purchase from Ikea. Buyer beware - they do not stand behind their product. read more

Disappointed that Houston's IKEA prices are always higher than the other locations. Often, the price increase is as much as 35%.

I don't care for the place. It's all miniature, cheap quality furniture without any flavor in my opinion.

I'm still reeling from my first IKEA experience. It was tremendous! For being so large and so busy, the place is mostly tidy and very well-organized. Loved all the room/apartment set ups as a way to see how some of their ideas work together. Never interacted with any employees but they were easy to spot in their yellow shirts, so it would have been easy to get assistance if we'd needed it. Wish there was an IKEA closer to where I live! read more

This is not a store that you can just walk in and walk out. Whether you like it or not you are forced to wonder the huge 2 story maze of a store for hours. There is no other furniture store like it! The stuff is cheap and trendy. You don't have to spend an arm and a leg to make your place look cool. Downside is that you have to build the furniture yourself and sometimes it can take a long long time and is not much fun. At the end of your journey I recommend getting the 2 hot dogs and a drink combo for $3 because chances are you will have worked up an appetite. read more

Ikea, I love you, I'm not going to stop shopping, but I implore you, HIRE SOME DAMN CASHIERS!!! Went to buy some picture frames and a $300 gift card. While in line for self scan, I asked the attendant if I could go to customer service or the cafe to buy a gift card. Nope. So I wait in line, scan my gift card, and then a manager's approval screen comes up. And I wait. And I wait. Remember I asked about gift cards a moment ago, that would have been the time to call a manager over. The manager comes over to approve my gift card, retyping in the numbers, which he was having problems seeing. Tells me to swipe my card, unfortunately I'm using cash. All my 20's eventually get sucked into the machine, and a 2 minute transaction took over 30. On the way home I realized I should check the card to make sure the money was on it. And there is no way to check the balance except at a store. Will make sure to include receipt with gift card. read more

I like the layout and customer service of the one in Round Rock much better but this one is ok. However, the item I wanted to purchase was not labeled correctly so I had to track in down. Plus there didn't seem to be as many employees there to help you when you needed them. However, if you have lots of time to spend and like shopping around you can find some good items at a fair price. Just make sure you aren't just taking home particle board though, for some of their products are so cheaply made they won't last very long and you would be better off buying something a bit more expensive and well made in the long run. read more

The three gentlemen who delivered in the pouring rain were wonderful and so professional. Helped keep my house clean by removing their shoes. Just great. read more

45 minutes and still waiting to be called for a return. Refuse to shop here ever again.

I enjoy going through Ikea and have some Ikea pieces in my home. I will say that most of their furniture is young and all the solid wood furniture is crazy expensive. But it's work a look for anyone! read more

It's IKEA.. This is a huge location. You will find almost anything you need. I will say, this location does seem understocked sometimes.. That's not going to lower my review though. I love this place. read more

Customer service downstairs at the parts exchange is too slow. Ikea should respect their customers time. No one should ever have to wait 45 minutes to get help. That is asinine. Hire more people. read more

I've been coming here since I was a kid! It's so much fun now bringing my own children here. They love being dropped off at Småland on days when I want to shop alone. (45 minutes of childcare free of charge.) The girls that work in there are so nice too. Of course I love a cinnamon roll and the coffee is pretty amazing when it's fresh brewed. The furniture is simple and modern & clean. There are also a ton of knick knacks you can buy for $2 or $3. If you like to be organized this place has it all. It just has a great energy inside! Everyone there is always pretty nice too. read more

Typical Ikea. Headed in early and go out of there as fast as possible- highly recommended that you do the same.

Do not trust online stock - always always call them first to ensure it's in stock. Their online stock system is completey unreliable.

Love this place!!!! They give you great ideas. Not "top" quality but you get what you pay for. They are very cheap And have a very large store to fix up any room! They do not accept checks!!!! read more

I never have anything bad to say about IKEA. Ultimately, you get what you pay for but IKEA does have quality stuff. I enjoy walking around and getting inspired by their use of their own materials/items and of course it never quite comes out like that at home but....it's still fun trying. I love IKEA. From their meatballs to their cheap bookcases. read more

This review is of the restaurant within IKEA. I absolutely love the Swedish meatballs! Great value and so delicious. It's cafeteria style and usually clean. It's a great pit stop if you are shopping with the kiddos and need a break. read more

Ikea affordable furniture, good food, and plus since there is furniture everywhere if you get tired have a seat!

did anyone notice the "prices might be different at IKEA Houston" note on the back of each catalog? this started after Katrina, when the whole gulf coast needed replacement furniture badly. As a New Orleanian, I am very disappointed - very un-swedish :) If I wasn't addicted, I would never set foot in there, although I love going to Houston for a weekend of museums, relaxing and shopping. luckily I now have bluebag to serve as my ikeadrug dealer :) read more

Nice stuff mixed with not- so nice stuff. Overall a good place to find good deals.

It's IKEA. It's a blast to be in and walk around. They have tons of stuff and all the things you need, including many things you didn't even know you needed :P I wish I could ever get out of here without dropping $$$$, but that's never the case. read more

I've gotten tons of glorious things here. THIS IS MY DISNEY WORLD.

I love shopping at Ikea , they have beautiful interior designing , but couple of visits have been somewhat stressful because the item i wanted to buy is out of stock , both times . I will give one more try and see if i can get it . Anyway You might wanna take extra handy person if you are going to purchase furnitures. They also have cafeteria. read more

I really wish they would just remodel and restaff this place .. people are to comfortable with their positions they don't CLEAN this place enough for the traffic that comes in here on the weekends. The food service is a joke. I spent a day here and had lunch which had hair in it. Replaced it ok second plate of a different item no hair. At the end while we were waiting to get some things delivered (45mins in line) I went to the other food area in front of the registers that attract you with the cinnamon buns. I went to get one and a drink. I went to the least trashy table and I started eating it when water came dropping down from he ceiling and kept coming. I left it there and told two employees. Nothing happened I didn't want a refund . I just waited 5 more minutes and left. I'm not saying don't shop here but the whole customer service and cleanliness is terrible. read more

The IKEA in Houston did not disappoint. Parking was a breeze, and the crowds were manageable (despite the holiday shoppers). read more

IKEA - IKEA Houston - Furniture Stores Near Me - Houston, Texas

One of the best kid friendly places while you shop for good deals. Some of the best designed furniture I have ever seen is here. Another cool thing about IKEA is that they lay everything out for you to see and touch. It may make people buy more having it laid out for them to try out but I think this is why they are so successful. The restrooms are always pretty clean and they have lockers for your use which I haven't figured out why they offer or why someone would need to lock something up while they shop. I guess they think of everything here and make your shopping experience a whole lot better. The restaurant in the store also has some very good food like wraps and sandwiches along with some very tasty desserts. I would go poor shopping here often so maybe it's good there isn't a store near where I live. The reason I didn't give 5-stars is because the checkout lines were way too long. With the amount of people they get and with their recent store-wide sale they should have all their lanes opens. read more

Unqualified employees. Especially the bald older guy whom I should have gotten a name for. Thanks for making me explain what I needed and telling me unfortunately the store is closed at 7:35. As an industrial designer time is everything, as I called earlier to find out the times for ikea which stated they had normal business hours today. Thanks IKEA. read more

I love this place, even their food. Their customer service is great. We purchased a latex matress and the hemnes bedframe. Assembling it was not difficult, just the smell of the matress. We decided to return it and they were understandable and gave us the refund. We purchased another bedframe as well. I would also like to commend on Danny who helped us. Thank you very much for helping us with matress. Five stars, thank you for being environmentally friendly and also providing an awesome customer service. You guys made our day. read more

Went to buy bed and mattress. I asked one associate for help she said one minute and never came back. This other lady working the bed area was way more than helpful. She had the sweetest accent. Her name started with a "S" and was 6 letters long I believe. So helpful! Check out 7 minutes long on a Sunday. All parts were in my boxes. read more

Worst store in Houston!! Purchased something on 3/.4/2018 that I returned and they still have not given me credit. I disputed with my credit card company. When you call them, you are on hold for a minimum of 30 minutes, yet I did this about the credit and they said it would just take a few days. NEVER shop here!!! read more