I thoroughly enjoyed my first appointment with Michael and leave this review with that caveat. This review is not about the quality of his work - he was neat, clean, pleasant to talk to and extremely well organized. In no time at all, he assembled two large metal cabinets, hung a picture, wall-mounted a tv, changed the handle on my front door and sold me a MacBook Air that he no longer wanted. So again, this review is not about the quality of his work but about the quality of his interaction and his possible understanding of issues of race and gender and body size.
I was very distressed the second time I wanted to hire Michael. I knew he was very busy (previous times I had called him, he was unable to work) so I scheduled an appointment over a week in advance for some installation work I wanted done before some guests arrived. He texted me the night before and said he was not able to come. I was very disappointed because no explanation was given for this, but, very happy with the quality of his previous work, I rescheduled for the following week (3 days before the guests would arrive). When I texted to confirm the appointment, I told him I would be home, and would run out to go to an appointment after he came. He said he could not stay at my home alone. I said, no problem, it's just a medical appointment so I'll reschedule it and be home the whole time you are there. He refused to meet with me, saying he could not allow me to cancel a medical appointment. I was quite upset, letting him know it was not an urgent medical appointment, and that it felt like a form of microaggression for a thin white man to tell me, a large woman of color, whether it was okay for me to cancel a medical appointment. He did not reply. Desperate to get the work done before my guests arrived, I offered to show proof of the trivial nature of the appointment and the rescheduled date. I then texted him screen shots of that proof. He finally replied and said he could not come at all and would not work with me and hoped I understood. When i explained I did not understand and that it landed as a form of microaggression, he did not respond. After some time, he then texted to say it was a liability issue for him to meet with me knowing I had canceled an appointment (a claim that made no sense since he at that point had ample proof it was a rescheduled, non-urgent appointment). I was polite the entire time I interacted with him. He never addressed any of my concerns about the possible microaggressions, never satisfactorily explained why he would no longer keep the appointment. Several friends suggested he was either embarrassed because it was indeed a microaggression, or that he had an offer of more extensive work that he wanted to take.
I'm posting this review because, regardless of the quality of a man's work, his attitude towards women, his ability to be courteous and responsive when he makes a mistake, and his dependability and reliability are hugely important, and Michael did not meet these standards in his second interaction with me.
Again, great quality work, but really disturbing interaction from a critical awareness lens.
(PS - I waited almost a month before posting this review; it's not done in anger, more in the hopes that Michael and other craftpeople like him would really consider the impact of how they relate to customers, especially across differences in gender and class.) read more