My mom and I visited your IHOP location at 270 I-20, Terrell, TX 75160 on November 30, 2025, arriving at approximately 10:50 AM. We waited around 20 minutes just to be seated, which was already longer than expected considering how many empty tables we saw. After finally placing our order at about 11:15 AM, we noticed a couple who had been seated 10 minutes after us receiving their meals by 11:38 AM, while we were still waiting with no update. At that point, my frustration grew, and by 11:45 AM, my mom and I decided to leave since our food never arrived. This experience was extremely disappointing. The lack of communication, poor time management, and obvious oversight by both the staff and management were unacceptable. My mom and I left hungry, frustrated, and completely dissatisfied. I will never return to this establishment again, and I hope management takes these issues seriously for the sake of future customers. read more

Terrible customer service. Placed order at 7:45 AM and went to pick it up at 8:30 and the order was still not ready when I inquired about ETA. They told me five minutes. I was told five minutes four different times equate to 20 minutes at that point I asked for a manager one of the waitress came to take payment and I refused until I seen my order at that point the way stormed off and said not today I requested a manager again the GM came andl came and apologized and gave me her card and said next meal would be on her as if I would be back after this experience if it wasn't Valentine's Day and I hadn't promised my family breakfast. I heard I overheard people that have been seated, saying that it was taking a long time to bring their food. I would've left a long time ago go at your own risk.! read more

The establishment was clean and the staff kind. They were especially nice and making my order again as my first order had hair in my hashbrowns. Sadly, it did not match the hair and the other plate of food. Three different textures of hair. Somebody call Paul Mitchell instead of Gordon Ramsay read more

if a lower star could be given, it would have. the service was ridiculously slow, food came out cold and even getting a drink refilled took an act of god. never come here, skip it and keep going down the road. you'll be glad you did. unreal read more

im giving them a 1 star review because the young mixed gentlemen with dreads that hang in in his face charged my card for another family's table and I had to pay twice, yeah they said the other amount they charged would be put back onto the card but now I had to wait... what a week for that other amount to show up on my card.... no wonder you guys got a 2 star review, have a bunch of kids working that aren't paying attention, definitely no restaurant etiquette, I will definitely not be going back there, DENNY'S ALWAYS TOPS IHOP ANY DAY OF THE WEEK... #UpyourgameIhop #DENNY'SNATION read more

Horrible. Food was alright, service.....um not the best but shout out to the guy helping us sort out the receipts or wtv, ambiance uh idk ngl. Anyways, fire Yasmine no hate tho read more

Absolutely the worst IHOP I've ever have the misfortune of entering. As both a customer and a DoorDash delivery driver I have had nothing but sorrow trying to get food from this place. It doesn't matter if there's one customer there or 50, you Can guarantee that you will be ignored, shunned, you will not get customer service and your order will be wrong every single time. This is based off of 20 visits both as a customer and as a delivery driver. I highly recommend that you take a wide berth around this place. Denny's is your better option in this town. read more

Please let me save your time and money, this place was horrible. We entered at 12:10 and did not receive our food at all, we ended up leaving 1hour and 30 minutes later. Service was horrible, barely checking in on us and no updates of our food at all. Not only that, she brought in 2 dirty mugs with lip stains of previous customers. Eventually she had to bring in a plastic cup because all the mugs were dirty. Save your time...and money. read more

IHOP - Breakfast & Brunch Near Me - Terrell, Texas

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The service was so slow, wating for food for 40+ mins, only had 3 workers, brought out 3 dirty mugs, and brought out food to a table of 5 that had got there after us (a table of 3). read more

IHOP - Breakfast & Brunch Near Me - Terrell, Texas

Customers were leaving because of not receiving their order. Very poor service and horrible food, even the toast was burned!

Ordered the breakfast sampler to go with over easy eggs, 4 pieces of bacon, and hash browns. Received 2 pieces of sausage and scrambled eggs. That's it. Nothing else. 30 minutes of being on the phone and no answer. Goes to an answering system. Pathetic. I didn't realize it was ihops company policy to not answer phones. Looking at the order accuracy I can see why they never answer the phones tbh. My advice; 1. Always double check your order before you leave. They will not get it right. 2. Never call them, they don't answer. 3. Probably just go somewhere else. read more

No stars asked for eggs cooked soft NOT pancakes were cold best thing going was the water never going back

Took my Grandkids for waffles. NO WAFFLES!!! Then they asked for crepes, NO CREPES!!! And absolutely no help!!!

We just spent an hour here, waiting on our food. The waiter finally came and said the computer didn't take our order. We left. If this was the first time we had an issue here, I might let it pass. This or something else has always happened here. We live close and really enjoy IHOP but this one in particular might be the worst one ever. If you're traveling, look for a restaurant further down the road. read more

So it all started I was sitting down waited 10 min and they kept passing by seeing us sitting the and they didn't seem to care. And then my table broke were I was sitting at risking everything my food almost fell. Also they didn't have the enough supplies to complete my order they didn't have hash browns and eggs also they made my pancake very dry and thy were still not cooked very well.and the pancakes were so small false advertising. And then the person were nice but still didn't come to our table enough like we had no refills and no forks we had nothing at our table. read more

Take long and wouldn't even take our order or drinks very bad service in general so we just walked out and left

We went there, the place is not clean the floor is dirty, the smell is not right . the workers are slow they took forever to even look at us and ask what table we want. then she went to look for a table and never came back. we left for another place. I don't recommend. read more

The food was... nothing spectacular obviously it's IHOP. The Staff was very lovely but clearly overworked. Almost all of the utensils were dirty. Lipstick on the mugs, crust caked the forks and coffee stains on the spoons. That's gotta be some type of health hazard right? read more

They get zero stars . I was seated and I had to wait about 20 -25 minutes for a waiter to come by just to take the drink order . Waited another 10-15 for the drinks to come out. After the drinks came out The orders were placed. It took about 45 minutes for our food to come out. Do not come here. They have no manager they barely have waitresses. This is not recommended. After I order replaced, they still screwed up the orders because they forgot food. Do not recommend it. read more

Understaffed like most restaurants. Grilled chicken breast with tough, green beans, uneatable, mashed potatoes had steam table burns. Pancakes were delicious read more

Had a hair in eggs, bathrooms filthy, no soap in bathroom. service was good but waitress tried to tell me the hair was from a brush that is used to clean the grill. It was a dark black curly hair. read more

My husband and I took our 2 smallest grandchildren to IHOP Terrell TX for breakfast. We arrived and the restaurant wasn't very busy. We were seated and then waited. Finally the waitress came up and she seemed very distant. Def felt like she wasn't happy and did not want to be there. We overheard her talking to another ee and wasn't happy about something happening there. As each one of us ordered the waitress just kinda bit back with each question we asked. We had kids with us and we wanted to make sure the girls got exactly what they wanted. Out came our food and my husbands steak was supposed to be med rare and it was well. My granddaughter ordered pancakes, well actually she only wanted one pancake with NO bananas. They brought her out two pancakes with bananas. The waitress finally came back and we told her. She took back the pancakes and we could hear her yelling at the cooks. It was a little uneasy to hear. My husband said fine with the steak and ate it. Well actually the girls ended up eating it for him,. They liked well done. Will I go back?? Hum.... I think I think I may go back to Greenville TX for a bit read more

We arrived at the restaurant, short wait for a table, took 10 minutes to place our drink order, then another 10 for food order. We had to finally ask the manager to get water. A similar size group, with a similar order, that arrived 15 minutes after us were nearly through eating before we asked the manager where our order was. We received some excuse about 2 sides to the kitchen and our order went to a different side of the kitchen. Several groups that arrived after us ate and left before we received our order. We were sitting nearly an hour before we got our food. The original waitress we had avoided our table, we had to keep asking the manager for our food and refills. read more

I will not give a rating this place doesn't deserve a rating they suck plain and simple I ordered two breakfast meals they give me only one I ask about my other order he had failed to enter so I wait while the other order is prepared and in the mean time the first order gets ice cold 30 bucks for crappy food because he failed to enter them at the same time no discount no apology no nothing I will not go back read more

We love to stop at this IHOP on our way out of Dallas. The staff is the friendliest of any IHOP i have been to! Especially Alvaro! The place is so clean and comfortable. We had a mix of pancakes, eggs, hashbrowns, and more! The bacon was crispy just like i ordered. The pancakes were hot and fluffy. The biscuits were toasted to perfection. I wish this were our home town IHOP! read more

IHOP - Yum! - Breakfast & Brunch Near Me - Terrell, Texas

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Friendly staff, fast service and the food tastes good. I had the pancake combo: double blueberry pancakes, hash browns, 2 pieces of bacon and 2 over hard eggs. My niece had funny face pancakes. We enjoyed the food and everything was cooked perfect. Our waitress, Jessica, was very nice, smiling and always made certain our drinks were filled and we didn't need anything. read more

One of the worse experiences I've ever had. My family and I wanted to go out to eat before I left for college. We got there early so it wasn't super busy. Our waitress Traci took 20 minutes just to get our drink out (ordered 1 coffee, 2 waters, and a hot chocolate.) Then took our order after we got our drinks. At least 2 tables came in after we got our drinks yet got their food before us. We had a table of 5 so it's not a big party or anything. Another table she was serving was there before us and only had 2 people and didn't even get their food before the tables that came after us. We paid for our drinks and left because this was RIDICULOUS. I can't believe we wasted an hour only to get our drinks. Would give this no stars if possible read more

Stopped on our way home from Dallas to Jackson MS. Everything was excellent. We were seated as soon as we walked in the door, our waitress was quick, bubbly sweet (at 7:30am) and the food was cooked to perfection. The waitress kept our drinks full and offered to-go drinks. The place was clean, one of the best IHOPs we have been to. Great choice this morning! read more

Absolutely the worst IHOP I have ever been to. We were customers several months ago and had a bad experience: slow service, cold food, nonchalant attitude. Fast forward to today: Waffle House had a very long line so we decided to give IHOP another opportunity: horrible mistake on our part. It took a bit over 1.5 hours to have breakfast and we only waited about 15 minutes for a table. I also had to point out to the person seating us that they had skipped a lady and her kids to seat us. They went and took care of them immediately but didn't seem to be bothered by the fact they had skipped the waiting customer. Extremely slow service, food cold (again), sent food back so we could receive incorrect order when they brought it back out, and an even more nonchalant attitude by everyone working there. I asked for a manager but one never came. It was our servers first day which is ok but no one was helping/guiding him to be successful. I observed and heard him ask a fellow server to check on our food but she chose not to. What a great staff they are not. It is safe to say that IHOP will not receive a third opportunity from me or my family. read more

Empty... hot and flies. Food was good and service was food, but we were the only ones there

Upcharge for substituting pancakes for toast of $2.79 added to the 55 Rise & shine breakfast. Other IHOPS don't upcharge, this one always dies. Nice waitress, but cold eggs, cold sausage / bacon & hash browns, warm pancakes. Talked to the mngr and she suggested since the other IHOP didn't upcharge, we should go there. Multiple visits with cold food. Go to Denny's or McD's NOT HERE. Cold food, mngr doesn't care if her staff puts outhot of cold food. Not coming back. read more

Placed an order for curbside pick up sat in the curbside spots for over 30 minutes while I sat on hold with the store and was hung up on 4 times, this entire establishment is a joke. If your going to offer curbside then fulfill your curbside orders! After being hung up on 4 times I had to go into the store to get my food where it still wasn't ready and had to wait even longer. As a server I understand restaurants get busy but an unrealistic expectations of your food being ready in 15 minutes when it took well over 45 to get my food. I understand curbside is a luxury however if your going to advertise and give the option for curb side follow through with it! read more

Absolutely amazing service! My server Oliver did a great job. I felt like they seemed happy to serve me, cater to my needs by refilling my drink, and giving me extra syrup :) Food came out fast and hot. Will be coming back soon! read more

We waited at the front for over 10 minutes with our kiddos in arms. There were two other tables seated and no other people waiting. A waiter walked past us twice without acknowledging us either. We left to go elsewhere. read more

Horrible service. Our waitress, Rosie, walked past our empty glass several times without asking if we'd like a refill, and was tricky to flag down. We waited an hour and did not get our food, while a table who arrived in our section at least 10-15 minutes after us was already enjoying their food. We tried to ask our waitress if our food was coming soon, but she avoided us! She quickly walked past our table to serve the neighboring tables and avoided looking in our direction. I understand that sometimes it's slow in the kitchen, but she could've at least told us if this was the case. We were so hungry we had to just leave. Luckily Mariachis was right there and they treated us amazing. Wonderful food! We spent less time in there than we did in IHOP waiting on our food. They will never get our business again unless they make drastic changes. Also the water smelled weird. read more

We usually love this iHop but today sucked. Most of our order was messed up, slow service & my favorite part, the disgusting, moldy high chairs!!! I'm not one to complain but this is clearly visible. So GROSS. They need to clean & sanitize them!!! unbelievable. read more

IHOP - Breakfast & Brunch Near Me - Terrell, Texas

We were seated promptly and placed our order promptly however every dish was cold when served. Don't think we will eat here again.

Noon on a Sunday...about a 20 min wait for a table and another 20 min for food to be on the table. Not bad at all. Justin took our drink order and was very apologetic that they were out of whip cream for the hot chocolate and out of most coffee creamers. Izzy took care of our food order and all follow up. Great job and even offered to heat our syrup. I really appreciate them being there and doing a good job. Food was hot and tasty. Will be back. read more

The food was good, and the service was great. If you are needing something quick, this is not the place. They make things fresh, so it does take the same that it does at home. read more

We love IHOP and this one is definitely one of the best. We use IHOP like a family meeting spot. Celebration following a birthday party. Spot to meet family or friends staying at the local motel or truck stop. Great food, the best pancakes, always a great pot of coffee, Never a long wait. Great wait staff. Stop by for the family feeling. read more