Bad service, equally bad food. It took 20 minutes for us to get coffee and even longer to get food. There were 7 of us there for breakfast. We often meet together several times a week and we expect good service. We are also big tippers (most of us are also veterans and we are all senior citizens). Service was terrible. The server we had brought coffee and just placed all of the cups at the end of the table. Did not even serve each of us. When we were finally able to order (we asked multiple times) 3 of us got ice cold breakfasts. We contacted the manager and were comped for the bad breakfast, but that was not enough. I would not recommend this place to even my worst enemy. I have frequented many IHOP's and have never experienced such bad service or food. DON'T GO!!! read more

While driving between Salt Lake City and St. George, my family and I stopped in Payson for breakfast. We were expecting to only find drive thru restaurants, but we were excited to see an IHOP. We were quickly greeted and taken to a table. We noticed that there was a special menu for the release of the Wonka movie. It had lots of sugary items, one of which my wife excitedly ordered. It was tasty and brightly colored, making it super fun. I had the more traditional bacon, eggs and hash browns. They were very good and just the right portion size-not too much, so nothing went to waste. Service was ok, just a little slow. But the orders were correct and the food was good. When we drive through again, we will stop by for breakfast! read more

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The service was terrible. We got seated and ordered. Our drinks took 20 minutes to come so we just left and no one else was even in restaurant read more

Amber is absolutely amazing we had a group of 20 and she accommodated us immediately and had waters filled up before we got here. Such a nice thing to do!!! read more

Amazing avacado toast , great vegan option . Coffee is good . However , service is friendly but when we got the bill our server tipped themselves 20% without asking us she just selected that option for us . Next time we go we will have to be more careful to pay for our own bill and tip . Clean and sanitize ambiance . read more

Best omelette i ever had...great service and very clean. The pancakes are very good as well.

Went one late night with my girlfriend, the food was amazing and the waiter was surprisingly attentive for tweaking on the job!

The waitress was great but the rest of the place was gross. Cold butter on cold pancakes Flabby cold bacon. Cold undercooked sausage. The ham had evidence of hitting the grill. The egg whites on my eggs were runny but tough on the edges. What a mess. This place has sure gone downhill. read more

IHOP - IHOP in Payson Utah - Breakfast & Brunch Near Me - Payson, Utah

This was such a good experience especially after such a long drive. Tara was our waitress and she was amazing. It was quick service the food was really good! I would definitely come back. read more

When this location first opened they struggled to keep good food and good service as part of their business. We gave up on it for some time until the last several months of which we've gone 3 times. They are still short staffed but they have drastically improved on the service and the food. Kudos to the chef for preparing hot and tasty meals and a thank you to the staff that is there as they've all been quick to serve and on top of things. We'll be coming back more often now. read more

Wish I could give 0 stars! Customer service sucks!!! Order was wrong after waiting 1.5 hours. Called to place another order and the server couldn't even get it right. Asked for a manager and she just wanted to ask questions instead of getting my order figured out. This was not the first time this happened! It will be the last. Makes me never want to go to any IHOP ever again!! Beyond incompetent!!! read more

Never have i ever had to wait so long at a rest and then given such crummy food. We waited 45 minutes to get water & over an hour to get our food. The eggs were cold, the pancakes were rubbery and the meat on my kids hamburger was so small, it didn't even fit on half the bun. What a joke. No one came to ask how the food was or to refill our drinks. Save yourself the time and find a mcdonalds. They might screw up your food but atleast they'll fix it and have you out in record time. read more

Very slow, we were the only people in the restaurant. Long wait for food, then half the salad was wilted. My Philly steak was overdone the meat was crunchy. I predict this location will close soon, no one would go there twice. read more

They must've gotten new management because our order was ready for us when we came to pick it up and everything was right and it was delicious read more

Quite possibly the worst dining experience we've ever had. Our waitress was not rude, but the service was careless, inattentive and slow. The food was barely room temperature, bacon was either burned or barely cooked (we ordered crisp). Had to stop at a gas station in Nephi to get pepto bismol. Not joking. Don't waste your time or money. read more

We put in an online curbside order at 12:22 pm that said it would be done at 12:40 pm we arrived sent our text telling them we were there. Nothing called 12:48 pm We are working on it said it really rude hung up. 1:07 pm I call I ask if I can get a refund to the boy he passes it off to Im assuming a cranky manager she said well your food has been done forever if you want a refund you will have to go through doordash. I ordered on YOUR website. Just bring the food. She sends a young boy to bring it out. Great managing skills. read more

The absolute cleanest and yummiest IHOP my family has ever been to. I left amazed; I had no idea IHOP could be that good. It was so clean too. Vicky was our server and she was probably one of the best servers we've ever had. Amazing read more

This location was delicious. Got two $5 entrees and the kids are free. Service was friendly and quick. Food was fast and fresh. Couldn't have had a better experience here! read more

This was the worst service we have ever had. Ordered food. 49 minutes later the waitress told us they lost are ticket and asked what we had. We told her that we would just take the check because we were in a hurry. She said it'll be right out. 20 minutes later we still didn't have our food and I asked for the check and to go boxes and when we got it, all are orders were incorrect and we had to get it to go. This was the worst. Usually don't complain because I'm a waitress too, but we didn't even get an apology and only had someone check on us twice in one hour. Will not be going back ever. read more

Wait for seating was short, place was clean, staff was friendly. Food didn't take to long, and was yummy. Would def come back.

Unfortunately this iHop was a bummer. Only one waitress was competent and even short staffed it took thirty minutes to get seated, twenty times get our order, and twenty five to get served okay food. First bad review I've ever written and I'm bummed read more

Very long wait, our waitress didn't come back to check on us at all, we had to ask someone else for refills. When our food finally came it was cold and our waitress didn't speak to us. We won't be going back there EVER!! read more

Food was cold and not cooked completely. Restaurant was dirty and they need more staff. Don't waste your time here. read more

Honestly this was the WORST dining experience I have EVER had the dissatisfaction of attending. The server, whom I had was asked three times, in an hour, to bring a glass of water to the table, told my mom to be more considerate to her because they were so busy. I told her she was the one being inconsiderate because I asked her about two other people multiple times if they would bring a glass of water to the table. She proceeded to then tell me that I was being rude to her and that she had more important things to do for other customers than getting my mom water. Immediately went to the front of house to ask to speak with management as I was asking for a glass of water and not for her to fly to the moon. Management told me she would be fired and we would have the next meal on the house. We went back because the store manager was very kind and assured me that he didn't want someone on the team who was disrespectful to customers. TWO other tables heard the exchange and literally walked out because they didn't want to risk asking for syrup and her head explode. That place, overall lost two tables of business. When we came back, we ordered and I look up and see that the waitress who had been so rude to my mother and myself was still working there. Now, she didn't need to loose her job for me to be happy but this shows me that the management there couldn't care less about customer service because he had no follow through. Poor experience, food wasnt even a redeeming quality as there was about half a cup of water on the bottom of my salad, the bathrooms were disgusting and to top it all off, they had no green whipped cream for the grinch themed pancakes and hot chocolate. Tldr; To be honest I wouldn't wish this restaurant on my worst enemy read more

Nobody sat me and my husband when we walked in ! There were families coming up to the front corner asking for there check. We eventually got seated the man behind us and his family were missing two plates,he was asking for his check also got it 30 mins later the staff sat around and just talked to each other . 20 mins go by and we still haven't got drinks in total we were there for an hour and 40 mins with no food , Terrible won't be going back , staff gave us the excuse that it was Sunday and it was her first busy day nobody had food and everyone was looking around , that is not an excuse do ur job ! STOP HIRING MIDDLE SCHOOLERS !!! they have no attic and are lousy workers !! Will not b going back ! read more

None of the booths were cleaned when we walked in. Slow service. Took a long time to be seated even though the restaurant was basically empty. Our waitress forgot to bring us water. The food was actually pretty good. But everything else was a joke. read more

We were eating late and wanted simple fare. This IHOP is a freeway access joint, so we didn't have high expectations. Wife had bacon omelet which is standard meal and just fine. I had sirloin tips with shrimp. Wow, flavorful and delicious. Definitely a "go to" place from now on. read more

It's official... I will never go to iHop again. This one was the worst. We were there for an hour and a half. My mother-in-laws salad had been under a heat lamp, my fries were cold, it took our waitress 6 trips to bring our syrup, silverware, etc. I had to go find her to pay the bill and then she disappeared to get change. The tables were never cleaned the whole time we were there. I could go on and on. You get the picture. Stay home and make Mac-n-cheese. read more

I am sitting in the restaurant right now. I got here 50 minutes ago and still have not received my food. There are two other people here. Very unimpressed with the service. read more

I didnt even want to put a 1 star on here!!! We didnt get our food for 55 mins.. after waiting for 45 mins went upfront talked to a lady told her we have been waiting for 45 mins.. she said im sorry there is alot of online orders we need to get done first.. so if you are going to dine in online comes first.. they also didnt give us any updates while we sat there.. read more

We have been here twice. Both times there were long waits. The first time the wait was understandable. It was very crowded. Tonight we were there and there were only 4 tables with customers. It took us over 40 minutes to get our food. The pancakes were tough and the scrambled eggs were burned. There was only one waitress and she took our order quickly. The slow down was in the kitchen. I'm not sure we will go back. read more

Service was bad, food was horrible. Pancakes so cold butter wouldn't melt, bacon burnt, potatoes undercooked. Seriously the worst dining experience ever. Staff was also bad. read more

So we went to this ihop this morning. We've been here a few times before and never had a problem. This time was different. Our waitress didn't come to us until we'd been there for nearly 10min. She didn't even come with water, which is what they usually do if they are that late. We ordered our drinks and food at that time. It took her about 10 more minutes to bring out our drinks. I asked for a straw which she said she'd get (spoiler alert she never did). We had to flag down the hostess eventually to get that and a refill on my husbands coffee. Our waitress again did not show up for about 7-10min after that (still with no straw or food). We got our food about 10 more minutes after that and it was cold. Which tells me it had been ready for a while! After we were done (because she never checked on us again) we just went up to the front to get our check. There were two small groups waiting and we waited for about 5 more minutes for someone to show. At this time there was not a waitress or hostess to be seen. Mind you, because of COVID and social distancing there were only about 8 tables with people and about 4-6 waitresses... so they weren't busy or overwhelmed and there were no big parties. Another couple came in to be seated. At this point we put $30 on the table and left. I usually write the reasons why I didn't give a tip on the back of a receipt (which is very rare and I typically tip very well) but because I didn't have the opportunity to get a receipt due to the lack of customer service I am writing it here. read more

Worthless. We are vegan out of medical necessity so we only ordered the potato, onion and pepper scramble and a small fruit bowl. 1 hour and 40 minutes later our food came, half of it was cold, which was odd because it was the same thing. Then it took over 20 minutes for them to finally bring our check. I honestly believe they just don't have enough staff. The 5 tables around us each waited 20 minutes or so before asking the host for a server too. They just aren't ready. The food was ok, but it would've been cheaper and faster to just buy the ingredients and take it home to cook it. We literally ordered cold fruit and warm potatoes. It doesn't get easier than that and it shouldn't take 2 hours. read more

I know Payson is a small town, I get that I really do. But this IHOP was one of the worst dining experiences I've ever had. We came here because we didn't have time to go grocery shopping and cook a meal before meeting our friends for an afternoon activity. We live in Payson and they don't so it takes a while for us to drive up to meet them. The problem was that we expected it to take less time to eat here than it would to go grocery shopping and cook an 5 course meal. We both ordered the "red potato pepper onion hash" I tried to get some sautéed veggies to go with it. sautéed veggies aren't on the menu so I told them to just charge me for an omelette and just say no cheese and no egg. Maybe this was my mistake. But do to medical reasons I can't have animal products. It took 2 hours to get the food. The sautéed veggies cane 20 minutes after that. I wanted to tell the waitress to not bother with them as we were so late by that point that just going hungry was our only real option. (The red potato pepper onion hash is super small and not filling on its own) the problem was that we only saw our waitress 2 in that 2 and a half hour period. I took the veggies with me which was a mistake because then it ended up having to sit in my car for the rest of the day. But I was really hungry and hopped I could get to eat it but there just wasn't time. Insult to injury this restaurant was filthy. The floors seats and tables were all disgusting. Someone finally did show up to clean but the were just throwing all the crap from the table into the chairs and floor. And some of it hit us. The person at the front finally came and fixed it because that kid didn't know how to clean a table. (Parenting fail) I wanted to walk out and just go to subway after the first hour but my husband said we just needed to be patient. We will never come back. read more

This is the worst IHOP I have ever been to. It's not like I had high expectations of fine dining to begin with. I mean it's IHOP. But that's the point. It's supposed to be a known quantity. You can always expect some tasty food that comes out pretty quick. But not at the Payson IHOP. When we arrived there were only three other tables with people. Other than that the place was a ghost town. It still took them a full hour to get the food out. We were not the only ones either. I actually saw one lady finally just walk back into the kitchen to see how much longer her food would be. When our food finally came out my food had obviously been sitting under a heat lamp for quite a while. I blame poor management. There was only one waiter working and bless his heart he tried but he could not keep up. If your craving pancakes avoid the Payson IHOP at all costs. Go to the Springville one. read more

Tried giving them the multiple chances but this place is really really terrible. It can be practically empty and you will still wait over an hour before your cold food comes out. Service has consistently been slow, orders have been messed up, we have been shorted food. There was even one time a decoration hanging on the wall fell down onto my husband. So unless you have a bunch of time to waste for cold over priced food I would not recommend eating at this dump. read more

I wish I could rate 1/4 of star. Waited 20 mins to be seated and there were only 3 families in the whole place... then another 20 mins for the waitress to take our order then 30 mins to get food. Dirty glasses. The place is just dirty!! Slow the waitresses are rude. I do not recommend at all. Food was ok felt warm not very hot! My husbands food was cold. read more

Today was the worst experience I have had at an IHOP. It was cold, they did not turn up the heat . There were 10 in our party. The food came out couple by couple over a 20 minute time range. Some were finished eating before all the food came out. The waitress forgot many food items. She could not remember who had what food. The ketchup bottle she brought was almost empty, we asked for more, she never brought it. The food did taste good. I called customer service and got a recoded message that said to give feedback on the website, there is no place to do it. How sad. Then we got our bills, she charged us for food that never came out. read more

Everyone's food was terrible. Pancakes were dried out, omelettes were of burned and sizzled eggs. Service was extremely slow and of poor quality. We won't be eating here again. read more