Clean and updated. Short staffed but good as you would expect iHop. Hitting a character limit which is a discouraging feature of this platform. read more

We were out of state visiting and my husband and I ate there Monday night last week; it wasn't great. Then Tuesday afternoon he got sick. (I don't eat beef so I didn't get sick.) He ended up with food poisoning. We headed back home Wednesday and couldn't make it because he was so sick so we had to rent a room. The next morning his blood pressure bottomed out from the extreme dehydration (according to our doctor). He has hypertension so that was not normal. He had to pull over for me to drive and I got is the rest of the way home, pulling over frequently because he was so ill. We went to the doc Saturday because he was still sick. She said it's good I didn't give him his BP meds because that saved his life. He finally was able to return to work Tuesday. He works shutdowns so that put him five days out of work. I am disabled so that put a huge hardship on us financially. My husband could've died because of someone's carelessness. They are willing to do nothing to make it right. I'm sorry is not enough. This place is unacceptable. read more

Food was ok nothing spectacular. I ordered online and still had to wait for my order

Food was cooked horribly and did not taste how its normally made. I ordered pick up, only for them to forget a side. Had to then wait 20 minutes for the side they forgot... By the end of it all, the food ended up tasting terrible so it was all a waste. read more

They got my whole Oder wrong and the food toke onw hours and 30 mins i promise on evering i never care about stuff like this but this shit was crazy dont come but read more

This place needs more waiters 2 waiters is not enough,you're waiting time to get served 45 minutes.

No stars. This is horrible sat us under a leaking ceiling with no ceiling tiles. Waited 45 minutes for two food items. Everything was cold and omelet missing ingredients. Gave us the wrong bill. Left without eating anything and wasted our morning. Also no ac in building box fans everywhere avoid at all costs read more

This IHOP was amazing!!! We were sat quickly and tended to almost immediately! Our waitress, Ms. Minnie was a wonderful server, very attentive, and made sure we were always taken care of! Food was delicious and the other wait staff were friendly, sweet, and helpful. Restaurant was clean, comfortable, and I will definitely return! read more

I ordered my food an hour ago and I walk in to nobody at the front desk, I'm still waiting for food, and 4 other people walked out before me after dinning in. This is outrageous read more

The rudest lady served us. It made us want to leave. I will never be coming back here again. She was not only rude to us but other tables she severed as well. read more

The manager of this restaurant is horrible. To start, the restaurant was HOT, there was no air circulating in the restaurant. We ordered a simple breakfast which took over 35 minutes to receive. When asked when our food would come out, we were told there was only one cook at the peak of a Saturday breakfast rush. When the food came, my pancakes were plated on a dirty plate so I sent them back. The other food items came out, the grits were under cooked and gritty. Once the pancakes came back out the middle of the pancakes were uncooked. I immediately sent them back and asked that they get taken off the bill. The manager yelling back and forth from the kitchen stated she wasn't going to take them off the bill but wanted to fix another order of them, saying that's how they are supposed to be because of the blueberries. I told the person she kept sending to me to relay her messages I'm not waiting another minute for food I should have had over 45 minutes ago and I've been eating pancakes with fruit all my life and know what undercooked pancakes look like.. I want it taken off my bill. Then when she comes out, she didn't properly adjust the ticket and never spoke to me, the customer regarding the issue. I also can heard her stating I'm not taking the food that was eaten off their bill...no one asked her to do that. I asked for the dirty plated undercooked pancakes to get taken off the bill. I also heard this manager telling her staff to make sure they are upselling and she would be opening their tickets, if anything is on the tables that's not on the ticket, she would cash it out of their money. This restaurant has always been a mess and we thought today it would have been better, we will NEVER make this mistake again. I am also contacting corporate for a proper resolution. If I could have given a -, I would have. read more

Ordered the smoke house combo through doordash. Food was cold but that wasn't even the issue. The issue was MILDEW ON MY PANCAKES!!!! How could you not see that??? I was so disgusted. Thank God I observe my food before eating it. Never again. They need to shut this place down ASAP! read more

If you been to IHOP, you know the place already. Its brand new in Marrero. Obviously because the staff barely knew the menu. I ordered nothing special and my kids went for the funny face pancake. A kiddie staple. They messed it up. My kids wanted it without the chocolate pancakes, just regular buttermilk. There is another kid version that comes with buttermilk, not called the Funny Face. That's what they brought. And even still it was a sad effort. My girls asked me not to say anything and cheerfully ate it up. The server was an extremely polite man and attentive, but the behind the scenes in the kitchen, were letting obscenities fly. Not the ultimate F bomb but enough was leaking through. I get it though, was a extremely slow day and they are bored but when its slow, that also means its quiet in there. We had issues at the Manhattan location too. So it was no surprise, we were just really in the mood for pancakes in the evening and wanted to try a new place. Next time I will stick with Joe's Café on Barataria read more

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Terrible service. They gave me the wrong order. I will never go to this restaurant again.

Went to this location on 12/21/22 and again 12/22/22 and we had great food and BEST server, Adrian, both days. This location isn't always the best due to the short staffing issues and people just not wanting to work but... Adrian was a breath of fresh air. He was polite, professional and accommodating. We will definitely return and hopefully he'll be there. IHOP needs more employees like him. read more

Sitting in the IHOP in Marrero. Supposedly 2 servers, 1 cook working. 1 server doing ALL of the work. Came out of the bathroom and slipped on the water sitting all over the floor. Camera directly above the wet spot. But at least they had a Wet Floor sign sitting there. When asked if we needed anything else besides the check I told her she could clean up the water that had been sitting there for a while since I SLIPPED AND FELL. I guess she stopped listening after I said water cause she apparently didn't hear me say I slipped. The other waitress then came over and asked her why she was mopping. Waitress #1 then asked waitress #2 if she spilled the mop bucket all over the floor. #2 said there was something wrong with the bucket and she "gets paid $2.13 an hour to wait tables, not do maintenance on the mop bucket" and laughed. I guess the water had been there for several hours. Waitress #1 comes back with the check. I left the receipt, a gift card, and a few dollars and got out of there. Corporate office is gonna hear from me tomorrow. Unfortunately I didn't catch anyone's name. read more

My brother and I visited this establishment on Friday. There was not a lot of people there. My brother who is a retired Marine ordered pancakes. Eggs over easy,bacon,and hashbrowns. His hashbrowns was barely warm, the bacon tasted microwaved, the pancakes was not cooked thoroughly, and it was utterly disgusting. I ordered everything he had except I wanted scrambled eggs with cheese. I believe milk was added to the eggs, the eggs tasted sour. My hashbrowns were warm. When I tried to put butter on my pancakes, they were raw. I was totally disgusted. The food was so nasty, we left and went to New Orleans food and Spirits for quality food. The cook was in the kitchen eating while cooking the food. The staff was loud and using profanity. It was very disappointing to see Ihop like this. The young man at the door and our waitress customer service was excellent. They really need customer service and workplace training. They were extremely loud and very unprofessional. I will not return to this establishment, and I wouldn't recommend anyone to go there. The raw pancakes really took me by surprise. Ihop pancakes normally are delicious. The cook bought out some more, but they were so nasty. Ihop need all new professional acting staff and a new cook. read more

I would give it no stars but that is not an option. This is the most poorly managed IHOP in all of America. Wait staff stand around like they have nothing to do. No one smiles and the food comes out cold. Management starts at the top! You should see who manages the place and that will tell you all you need to know. RUN away from this place! read more

SHUT THIS LOCATION DOWN until it is fully staffed with can-do employees that can be professional under any circumstances. Most of the employees including the manager (due to the weather today as an excuse) was not present and had only one server/waitress and 2 cooks trying their best to take care of the customers. I would Commend this waitress for trying but due to tasteless comments and actions such as yelling out "We're all gonna die" in the kitchen to complaining about working on her off day to others instead of focusing on the task at hand. She also told me to "shut up" once the food was handed over just to explain that they're out of syrup and other frivolous things trying to make it right, very unprofessional even after I pointed out I prepaid the tip appreciative for her service. I will never order nor recommend going to this location ever read more

The food was not bad and the portions were good. My wife had a breakfast and I had a Philly Cheese Steak. Our major problem was when we parked immediately in front of the entrance. We exited our car and immediately ran into the smell of stale cigarette smoke and active smoking by employees just outside the door. Was not pleasant smelling that entered for dinner, and the same when we departed. It definitely lessened our experience. read more

My son has been asking for I hop for a while so I decided to bring him to the i hop in marrero today . There was two tables one table had there food the other one was waiting I notice there is one server and the manager was cooking the server never sat me so I sat my self then I gave her plenty time to do what she needed next thing she's not on the floor I went look and mrs rydada dysion something like that was playing on her phone had the nerve to tell me I shouldn't have sat my self she's so swamped with only two tables keep in mind I would be the third one table had there food the other one was waiting she did not look over whelmed just a flat out a bad server /employee I will never go back to the marrero I hop agin read more

This literally was our "grinch pancakes." Me and my friend both came specifically for these and when we arrived, we didn't make it through the door and the lady at the front with the worst attitude just says "TWO" at us, so I said yes and she just walked off so we followed. No "hi how are y'all?, how many?, right this way" nothing. So fast forward to the waitress, she greets us and asks our drink orders, then comes back with the drinks and asks if we're ready to order. We tell her yes and say we came just for the grinch pancakes and asked if it's actually going to look like the picture, and she laughed and said oh yeah of course. So great! Pancakes get there, and this is what we got. She not once came and asked how was everything, or if we needed refills, didn't walk by till about 15-20 minutes after giving us food to ask if the checks were together or separate, then hands us our checks. Another 15 minutes goes by and she asks if there's anything we need and we said nope. Because at that point, We couldn't even say anything because she never came to check on us. She did the same thing to the table next to us. We're both servers, we understand if you're busy but from what we could see, she only had 2 tables. So no excuse to not even come ask how the food is. We never have good service here, and I will be sure to tell everyone I know to go to Metairie ihop because the service there is 1000x better. P.S. if you are going to promote something, at least make it look somewhat like the picture. read more

IHOP - Breakfast & Brunch Near Me - Marrero, Louisiana

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I ordered from here online as a pick up. The website notified me my food would be ready at 11:19 a.m. I get here and had to wait another 20 minutes for my food with the waitresses acting like I didn't exist. It wasn't until another waitress walked in the door from outside and asked to help me that I was able to get my food. My food was not correct. When I let the same waitress know she just came back with the sauce for my order and didn't make it like my order pancakes was made. It was the same thing. When I was about to leave I wasn't even provided with utensils and had to ask for them from another waitress, who thought rearranging the salt and pepper would make customers appear. Don't know what is going on at this location. It used to be so great last year, but if you don't mind waiting and being ignored, this is the location for you! read more

I went tonight the waitress Wes very good kept our glasses full with out asking. Food was great very clean to. I enjoy going here especially for there Omelets those are just the best the pancakes are great to. I like IHOP better then Dennie's any day. read more

Our waitress was great but bacon was almost raw. Had to send it back three times. Eggs ordered sunny side up were like plastic. I won't be returning. read more

1 star. 1 sad star. It's I Hop, all we wanted were some pancakes. This review isn't even about the food because well, we didn't stay to eat. Sunday morning, before the church crowd got there, we were seated right when we walked in. Let me reiterate that I Hop was not yet crowded. My Mom and I sat and perused the menu...and we sat... and we sat. No one even looked our way! There were servers scurrying around, but not one noticed we had been sitting for over 10 minutes without being acknowledged what so ever. I tried to catch someone's eye...to no avail! After 15 minutes of that, we walked out. Joe's on Barataria happily served us pancakes. Perhaps the food is just fine, I wouldn't know. But their service has to be dealt with because calling it lacking is an understatement. read more

For the first time my food looked exactly how it was supposed to. My chicken fried steak was crispy. My hash browns were golden and my eggs were fluffy. I get to my white gravy and it's cold. Not like room temp cold but like intentionally, put in the fridge, cold. What a let down. read more

I will never return to this location. Management needs to help their staff understand voices carry. I sent blueberry pancakes back because they were raw in the middle and burnt on the outside. I asked for regular buttermilk and the cook argued with my waitress that nothing was wrong with them. My boyfriend asked for a grilled chicken salad but was told when it came out they were out of the dressing he asked for. After putting in an order for someone meeting us I'd had enough of the cooks mouth and canceled the order. I got my check and left. If you have a staff that doesn't want to work please give someone else the chance to feed their kids. I don't know how this place is still open. read more

We walked in and walked right back out.... as we were entering an employee was just getting dropped off... if the cleanliest of his uniform is any indication of the cleanliest of the restaurant WE PASS... floor was slippery, no signs to warn of wet floor. Windows were dirty. There was just an aura of uncleanliness throughout.... read more

It's no wonder this restaurant is empty. 12 employees and no one to care about the customers. They were far more interested in Pizza they ordered from somewhere else than their customers. I asked repeatedly for refills and everyone was off. Save your money and avoid this place read more

Well where do I start? Oh wait we didn't even eat here! We literally walked in there at about 2:00am. There were maybe 4 vehicles in the parking lot. We walk in and he said oh it will be a few mins before we have a table cleaned for you. So we patiently have a seat and wait. And wait. And wait. 20 mins later we started getting impatient. Then we heard some tables talking loudly. A roach passing on the carpet and the host was in denial. We witnessed the roach ourselves. We gathered our purses and walked out. Absolutely never never again! read more

I've been here once around 9 pm when it's not busy & there was a only two other tables while I was there. I saw food waiting to be served & my cups were empty more often than not. It was disappointing because I love ihop so much & the servers & even the manger were really inattentive. The food wasn't really that good either but I've had worse. Probably would have tasted better if it was super hot like it's supposed to be. I won't be back. read more

Had breakfast at midnight after the Mayweather/McGregorfight. The food and service were great! I guess if you're known as a 24/7 place, you make sure your staff is ready for anything at any hour. Love getting the waffle w strawberry compote! read more

Overall it's a decent IHOP. Food is okay and service is average. But one thing that I am not okay with is that my party of 4 all ordered our food, waited 30 minutes for it to come out and then the server says to my husband they ran out of chicken for his chicken and waffles. She didn't even bring out the waffle portion. She did ask if he wanted to order anything else but honestly it was a little to late. All the other food was already out. Why wouldn't you tell your customer that sooner? So needless to say we all shared our meals but my husband was extremely unhappy and said we will not be returning to that location. Very disappointing and honestly the server didn't even seem to care, she had no remorse and was not very friendly. read more

The worst service. You can't get any! They leave people standing at the door waiting for to go orders. Looking around people at the tables are waiting for attention to pay their bill. The lady in a blue shirt is at a computer in the back doing something with a cell phone & ignoring the two of us at the door...we walked in separately by the way and are not together. She finally tells someone to come to the door & that person acts like because she didn't take the man's order by phone that she couldn't go look for it and see if it was ready. The lady in the blue, whom I assume is the manager, snaps her up with an attitude when she asks her if she had taken the man's phone order. No one ever got to me after 20 minutes of standing there, so I left. They can keep my order. I won't be back. Unorganized and unprofessional. Management needed to pay attention & do better. read more

Disappointed, disgusted and highly annoyed. The person who was our waiter took 15 min until he came to our table to get our drink order. The staff was hectic and making me feel anxious the whole time. They were yelling at each other, super frantic and you could tell that they do not like what they do, they do not like each other, and they don't really care about customer service. Food was sitting in the window being untouched, other people next to us were having issues and were highly upset. It doesn't make it any better that they have no door to the kitchen because you can see everything inside. I saw a man emptying out a sour cream container to put into little containers and he licked his fingers and proceeded to finish what he was doing. Just please save yourself and if you want a quick breakfast on the weekend with your family for an outing, please go elsewhere and save yourself the time, and money!!!! read more

This has got to be the worst ihop I've ever been too! The most horrible service ever. I'm a server also so I know how the restaurant industry works. Pass 2 times we been the service was the worst ever. My husband drink was never refilled throughout the whole time, they finally asked if he wanted a refill after he already finished his food. 2nd time we were there, the waitress barely came by to see if we needed anything else. And on too of that she messed up our order and took her 15 mins just to get us some ketchup. Today we thought we give it another try. Came in, stood there for 10 minutes, and never got say. There was only 1 table in there. The phone was ringing off the hook but no one picked up the phone. So we decided to leave and spend our money else where. Worst ihop ever. Never will we be back at this ihop. Manhatten ihop is so much better. read more

I don't like IHOP and I would never go here on my own free will. They're notorious for bad service and long food times (and have yet to prove me wrong). However, I got dragged here a few different times because my friends wanted to get breakfast food in the area. The only positive comment I can make is they have a large menu and the new Lapalco location seems clean and spacious. When I first came here, it was packed. Now every time I drive by, there's barely any cars in the parking lot. I guess people figured out how terrible the service is. The wait staff is inattentive and either lazy or they don't care. I've walked in before and seen servers sitting in booths and overheard loud conversations on more than one occasion including cursing. Obviously they don't care who can hear them. The food always takes at least thirty minutes or longer and I don't understand why given that it's all eggs and pancakes. They must only have one cook. If you're with a group, every person's entree comes out separately instead of all at once so one person may have finished their food already before another person even receives any. Today, I waited 20 minutes before a server informed me that the waffle machine was broken and asked if I wanted something else. Then they ran out of sugar free syrup. There's never a manager around to check on tables or apologize. No wonder that place is always dead. I doubt it will last more than a few months. read more

I ordered the country fried steak, 2 eggs over medium, the eggs were over cooked. I also got the cinnamon french toast, undercooked. Really disappointed. the food was slapped in the to go containers tossed about. Upper management needs to step in and get control of their business. I would not suggest anyone eats there. You would never think anyone could mess up breakfast. This place can and does. if I could give zero stars, I would. read more

The food was great! However, because this is the second time that they forgot to put in an order, their normal rating had dropped significantly. Why? Because they forgot my kids' food. That is not acceptable. I can tolerate it if you do not remember me, but it is just not right to do that to a 9 year old. Oh yeah, it was a manager that screwed up. IHOP, fix this train wreck of a store. read more