Terrible management. I placed an order for pickup for work. They forgot an order of pancakes for my supervisor. When I called the manager, Forde, was quick to offer free pancakes (not really free since we did pay for them) at my earliest convenience, just ask for him. The next day was a holiday so we came in the day after. 2 days after this whole conversation we went to get our pancakes and he refused saying he has a book to write these things down and we weren't getting free food. Not sure how often he has to offer free pancakes to customers that he couldn't remember that after a day. Extremely rude and many other reviews say the same so look for another breakfast location if you're in this area. read more

Dear IHOP, I wish I could give you no stars. I've been here a few times and the service has always been shitty. I just went this morning and sat for ten minutes with no service at all. All I wanted was eggs and toast!!! I left and went somewhere that knows how to serve some damn breakfast!!!! I mean shit, all you do all day is make eggs and toast!!! You would think you could have figured it out by now!!! It can't be that fucking hard!! How long have you been doing this? I mean honestly, get your shit together!!!! I could have driven home and made eggs and toast in the amount of time I waited to be greeted!!! My five year old could google how to make eggs and toast and then succeed in making it faster than this!!! Get competent!!! Ps you ruin breakfast for everyone in the Lorton area!!! Don't go here people!!!! read more

The only reason I'm giving this place one star is because I've been to this iHop before and the service/food were okay. However, this time when we went in on a slow, Tuesday morning, our waitress Joyce seemed to be in a hurry and not attentive at all. First, we ordered coffee, then our meal: banana/Nutella crepes, two eggs, hash browns and (turkey) bacon slices. We made sure to ask for turkey bacon because we don't eat pork. Halfway into the meal, I smell the bacon and it's kind of funky, not like the usual turkey bacon I've had. I take a bite into it and it tastes disgusting. We finally ask our waitress to come over and we ask her if she made sure to give us turkey bacon. Her response, "Oh my goodness, I forgot. I should've been more conscious." For her to be so absent minded when we clearly asked her for turkey bacon and not regular bacon was unbelievable. Worst part of it all, she wasn't even apologetic. We asked to speak to the manager, he was very nice and apologetic and didn't charge us for our meal. I would hope that when a customer requests for alternative changes to their meal, the waiter/waitress would be attentive and careful, especially when it comes to meat. I definitely won't be coming back to this iHop anymore and will tell others of my experience too, it's unfortunate, but that's what happens when the staff isn't observant to their customers' needs. read more

Great place to have breakfast for dinner! We have a favorite server, Philip! We always request him because he's very attentive & always makes sure we have everything we need & is not overwhelming while we're trying to enjoy our meal! read more

The first time I went here, the service was terrible. Sometimes that's just a bad day. Well, now it's been 3 times and I can say, without reservation, it wasn't just a bad day. It's a bad restaurant. The service is terrible from the beginning. When we arrived, the hostess acted like we were interrupting her conversation with other staff members. She seated us just feet from the door, despite a restaurant that was nearly empty, and was perturbed when I asked for a better table. Nobody ever put down silverware or placemats at our table: we had to go take them off other tables. The food took easily 30 minutes to get out, and most of it was lukewarm at best. The gravy on mine was actually congealed it was so cold. The cinnastack pancakes were missing two ingredients (no icing or whipped cream). Coffee was barely warm enough to dissolve sugar. Had the food actually been served warm it would at least have tasted good. The absolute only good part of the most recent visit was our server, Lupita, who was attentive and friendly. If you want to go to IHOP, drive a little further and avoid this one. read more

Gives IHOP a bad name!! This place is the ABSOLUTE WORST IHOP around!! Not only do they consistently give you wrong orders, but after you wait 10-15 minutes just for a drink order, you expect some level of good service. Today for example, we sat down and were sitting for a good 15-20 minutes before we got our drink order, only to find that one of the special drinks they show on the table, are out. So that started off on a bad foot. Then after ordering food/drinks we waited an additional 20 minutes just to get the drinks. By the time we got our food, my wife's order was overcooked and mine was undercooked. We tried to flag down our server, who ignored us until we were finished with most of the properly fixed food. They offered to recook the eggs that were overcooked/undercooked. We declined as we were leaving soon. So they said they'd give us a discount. We accepted, but the discount was $3.00 off!?!?!? Unreal. Needless to say I will not return! And by the looks of the reviews, its a standard issue of dissatisfaction!! read more

What in the hell is this place. Absolutely disgusting. Eggs tastes of cardboard. The restaurant is filthy... and even worse the management is disorganized. There are many other restaurants in the area. So please. Do yourself a favor and eat at the pho place or italian place they have in the same plaza. The food in both restaurants is the same price but 10x the experience. 10x the taste and 10x the quality. If you somehow do go to ihop because its later than 10pm. Beg for mercy.... read more

The worst IHOP I have ever been to, and I have been to a lot of IHOPS. You know it's bad when I'm sitting here wishing I was at the one in Forrestville, MD with Mercedes as my waitress. Who would've thought Lorton would have such terrible service? My server, Eduardo, literally had the worst people skills I've ever encountered and messed up everyone's meal all while not taking the time to simply apologize. It seems like this place is more worried about kicking it in the back with coworkers shooting the shit than actually working. DON'T GO HERE! read more

Early week morning visit, during covid. Very Very poor service. My pancake was a paper thin hard thing. And it was the only thing on my plate that was even warm. Took 15 minutes to find anyone to get a check to get out of there. This was two months ago. read more

Was sat immediately in an almost empty restaurant. Our server took our drink order and it took about 20 min for him to return to take our order and give us the drinks. I got the quick 2 egg breakfast. Was denied sunny side up because apparently that wasn't an option which is hard to believe because cracking an egg on the skillet shouldn't be too hard compared to scrambled and whatnot. Never was asked if I wanted bacon or sausage so I had to point it out and he seemed bothered but it's whatever. Got served bacon when asked for sausage and my grits were hard as a rock. Server wasn't knowledgable nor was he up keeping a positive attitude. I'd skip this location and just go to Bob and Edith's diner in Springfield or to another IHOP. read more

I do not know where to begin. I came in with my mother and sister for dinner on Sunday around 4pm. Our waiter, Travis was very nice and quiet. However, I cannot say the same for the rest of the staff. They were so loud and rude. Around 4:15pm I heard a man yelling and then around 4:30 a female starts yelling and cursing about the way she is treated. She even breaks a glass. A customer had to leave because she didn't want her daughter to hear all of that. The food took so long to come out. To think that nobody was in. It wasn't even busy. I was so disappointed with the surroundings we were in. I will not be coming to this location anymore. read more

Food was under cooked and the chef had an attitude The bright side the waitress was very nice ask for joyce read more

I've been waiting for my eggs for 30 minutes. How long could it possibly take to make eggs? It's not even busy. read more

IHOP - Breakfast & Brunch Near Me - Lorton, Virginia

Ok, it's IHOP so I knew it wasn't going to be some great event meal, but the service has horrible from Eduardo our waiter and our orders were wrong. Even when we sent the item back the order came back wrong in a different way. The placemat had the manager or regional manager's name and number so I called him. He said he would send a letter with a coupon to let us try it again and see how they have changed. Still waiting for that letter. I don't normally complain about things too much- but take it from me, there are other breakfast options nearby, I suggest you find them. read more

So I was really skeptical about going here since the reviews were sooooooo bad but my friends really wanted to go so we did. To my surprise it wasn't as packed as I thought it would be on an late Saturday morning and were seated quickly. Our server was Brian and he was very (here we go..the shocker) pleasant and professional. After he took our order our meals came at a reasonable time frame. He came back to check on us and everything. He gets 5 stars for his customer service. As for the food. It is what you can expect from ihop. Decent breakfast. I ordered the french toast combo. Only 2 minor things....I order eggs over medium. To me that means my eggs should be soft by not watery which I explained and stressed. They gave me eggs over easy...watery eggs :( Also I ordered turkey bacon that came a little undercooked to ME (I like me bacon to have a little crisp to it) I asked Brian if I could get another order of turkey bacon but crispy. He had no problem and put in the replacement order. He even came back to apologize for my order taking too long. All in all, its not all is bad at this ihop. If you are worried about getting bad service ask for Brian and all should be good. read more

Went during lunch rush, server was awesome and the food was the best we've had in a long time from a chain. My pancakes were probably the best I've ever had! read more

On our way to SC we stopped here for breakfast. One of the cleanest IHOP's I've been to. Very courteous server and very attentive. Food was good. The bacon was a tad bit salty for my liking but that was most likely not their fault. All and all we had a great experience here. read more

I loved the food! This restaurant may have a 2 star review but it depends when your at the restaurant. I recommend coming at night. The cooker at night is very nice and polite. I asked the waitress who cooked my very good cooked meal and she said her name was Wendy. I honestly don't know who she is but I HIGHLY RECOMMEND her. My meal was so delicious. I hope everyone has a good experience! I sure did thanks to the waitress and also Wendy! Thanks IHOP! read more

So first off this location has 3 doors only can use one . I go in and i wait 7 mins for the manger to acknowledge me then he give me the finger to wait then after 2 mins i ask are y'all busy? He goes o yea Shawn sit her at some guys table . I Looked around and it was only 5 people there and i be damned if i continue to wait. He seem so unbothered about loosing money. Piss poor customer service! Shocking thing is it's the manage so if the manager don't give a damn more than like the workers don't either which sucks it's Down the street! read more

The worst service of any IHOP I've ever been to, you're better off eating at home! The manager has no sense of urgency and your food will take 45min-1hr even if the restaurant is dead empty. Manager also had shouting matches in the middle of the restaurant with the staff because they messed up our order. Never again! Would give ZERO stars if possible! read more

Worst experience. The manager bigger Hispanic guy (I know this because he called me baby and my boyfriend amigo) gave the WORST customer service I've experienced. Starts off approaching the table like we are a bother takes our orders doesn't look at us but instead all around the restaurant I asked if I could have the lemonade iced tea with no ice he goes "yea yea" and rolls his eyes and asks my boyfriend if he wanted tap water or a water bottle and we ordered the water bottle, he wrote all this down but asked me a second time what I wanted to drink?? Anyways.. SURPRISE ice in my drink and tap water!! We inquire if it's the bottle of water and he says "yes we poured the water in the cup back in the kitchen" and disregarded our concerns by walking away and not bringing the bottle of water to the table. Didn't expect the greatest customer service but be glad you have a job during these times and DO YOUR JOB! read more

worst ihop ever !! do not go !! service is horrible , they do not answer the phone ever ! food isnt cooked correctly .. wait time is insane .. worst ihop in the world close it down read more

This is definitely a no go as far as the chain goes. Went here with our friends in a party of 9. When we got called to be seated, they actually tried to squeeze us in a corner where you could visually see only 5 adults could sit. So we were all standing around awkwardly waiting for them to find another spot but they just ended up grabbing another table and putting it next to ours. Next came the wait, it was not busy at all for it was a Tuesday. Our waiter was ok as far as taking the order went but it took quite a bit for it not being "rush hour". My friend ordered the chicken platter and lo and behold, a nice piece of blonde hair! Nice. He also ordered gravy on the side which never came after he reminded our waiter. I stuck with the basics, French toast platter, so no surprises on my plate. The thing was that they didn't even bother to apologize for the hair in my friend's food. read more

So we got here and the waitress was just awful. Attitude right off the rip and just took her time getting us anything. The only help we got was from other servers until she finally (45 minutes later) got around to serving us. Thanks but no thanks Teresa. I'm finished with chain diners. read more

Listen, it's IHOP. It's a chain restaurant, and though this location is not even the best of the chain, there's no way this place deserves a 2-star overall rating. I've been in WAY dirtier, smellier, dimmer-lit IHOPs that have earned worse; these guys deserve a break. We went for dinner and got a booth right away, and our waiter a moment later. James was very polite and prompt, and my glass only emptied once. Our food (the crispy chicken salad and chicken florentine crepe) was perfectly adequate. The sweet tea was just sweet enough. I've definitely had worse of either. We ate, we got the check, we left. Exactly what I expected from a restaurant chain. There is a funny smell, though. They lost a star for that. read more

My husband and I came this past week and were treated kindly, the service was great. We couldn't be happier. Thanks Ihop. read more

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Ok I am a fan of yelping and really try to give an honest opinion of food and services. There were some pretty negative reviews on this IHOP we almost didn't stop. I'm glad we did. our experience today was very good service, staff was friendly and our breakfast was delicious. Leaving Happy. read more

The manager definitely made our drab experience to a great experience. I had no clue ihop had so many cool flavor milk shakes. Definitely try one! Pleasantly surprised. Our server was slow and not very attentive but the manager swooped in and made our lunch amazing!!!!! read more

We visited for breakfast on a Friday morning and it was great! We were lucky enough to be seated in Sam's section and he could not have been better. Our group included a very antsy 2 year old, and he was super patient with us as we tried to keep her under control. The food was good, seemed fresh, and Sam gave us to-go cups for our drinks. We will definitely return to this location! (For pancakes... still hoping this ihoB thing is a joke.) read more

Awful food!!!!Never!Never again!!!!Biggest mistake I have ever made!Terrible food! Drive away from that horrible place read more

Came for breakfast here! Stuff was nice and friendly, wait time wasn't horrible considering that it was Saturday after the wind storm and everyone was going somewhere to eat. No issues except our waiter forgot that i ordered avocado with my omelet, and brought when i was more than half done with my dish. Will be on our list for Ihops to come back read more

I had a craving for waffles this morning, Sunday, 0/11/15. I was also curious about the many bad reviews. I arrived at 9:00 a.m, received a prompt and friendly greeting from the hostess and a server who appeared to be waiting for someone. I was seated immediately. Within a couple of minutes, I was greeted by Daniel, who took my drink order. He responded positively to my request for a clean place mat. The booth I was seated in had two place mats. One was removed by the hostess. The one left was stained and had crumbs. I also asked for a clean knife. I pointed out to Daniel that the one in my place setting had food (very hard) on it. My clean place mat, knife ( delivered on a clean saucer), and herbal tea arrived within 3 minutes. I was counting. My full breakfast had been served within fifteen minutes. Daniel was attentive. Just the right amount for me. I was not rushed, in fact, told to take my time. I have been there at other times when the service was very slow, however, the wait staff has never disappointed. I've also ordered takeout where I've had to wait after giving them additional time to prepare it. They've always offered me refreshments while I waited. I've experienced loud, unpleasant noises from the staff as well as customers ( usually those with multiple small children). Although the staff still treats the dining area as a place to maintain public conversations, a conference room or a public address system. It appears they take direction from management (?), soooo! All in all, this experience was better than many I' ve had there. As for the food, I got what I expected. read more

This is always a good breakfast place, I love the country omelette and pancakes. The service is always good and quick. Take out is great, haven't had anything wrong with any take out orders. read more

This particular IHOP is well staffed, with good customer service. The food is good, but the pancakes could be better. The eating areas are clean and everything is organized. Overall the food could have better taste, as some dishes are bland and soggy (especially the scrambled eggs). Better than most IHOPS tho. read more

Wow this was the worst mistake I made in my life. Walked in and no one was at the front. Had to look and wait for about 15 minutes. Then after being seated waited for about 10 more minutes. Server came and took the drink order. After 15 more minutes he brought the drink and then walked off. 5 more minutes came back took the order for food. After about 17 minutes he came by and said the food would be ready in a moment. I had walked the the restroom and saw the food sitting in the window earlier about 10 minutes ago. Finally got the food it was dry and just nasty. Horrible service and food. I'm never coming to this IHOP again. read more

Wow! Tasty, fast, welcoming manager and staff: Ordered mobile for first time-$5 off special; food ready fast, had burger plus two international pancake combos. Order was perfect! Swiss 'shroom burger plus International Combos (warning, the chocolate tastes like cake per younger family member), the Trés Leches Pancakes have caramel sauce, sorta' almost minty, very tasty and not as sweet as chocolate ones. Prices are very reasonable. Also found out they have ***Seniors Wednesdays*** -50% off for 55 and older's Bills.... definitely returning! (Weekends crowded apparently, during the week much easier to get seated quickly, per staff.) read more

Waited 30 minutes for food yet Waffle was cold, Bacon was not cooked all the way through, and Hash-rounds were cold and uncooked in the middle. Terrible breakfast experience for Spring break on with family. We could have spent 1/2 as much at McDonalds and been happier. Would not recommend this IHOP. read more

Came here in the morning because we were hungry for breakfast. We were seated immediately and promptly greeted. I ordered the big steak omelette with pancakes. My girlfriend got the bacon temptation omelette. The food was very good and was brought out correctly. Our server Odin O. was extremely friendly and personable. I would recommend this place to eat and will be coming back. Thank you. read more

You think this is a chill ihop with nice team members but then again the manager has to give my friends and I attitude to stop playing cards against humanity after playing an hour or so already and then decides to come and tell us cuz its "gambling and that the cameras can see." He said "take it out, no more, family business." At 2'oclock in the morning, there were only college kids and teenagers. Plus the French toast wasn't cooked all the way. We went the last time and one team member was laughing and having a good time hearing us making jokes. For you to tell us to stop playing you will lose customers like us, so you'll see our money going to Annandale. read more

Probably the worst service I have ever had at IHOP. I have been sitting at the table for over 10 minutes and the waitress hasn't even taken our drink order.... She has had the courtesy of waiting on all of the tables around us and saying "I will be with you in a minute twice........ read more