This location is really understaffed and I felt terrible for the work crew. This is your typical breakfast diner casual dining and they are always packed on the weekends. Can they not get anyone to work.Our Server Susie was fantastic and the wait for the food was worth it. Only issue we had a bad cup of coffee not sharing details but definitely warranted it taken of bill. It was not. Then an ounce of extra gravy was 2.00 they really should have not charged for both. I never make a scene if issue but this incident warranted a no charge on coffee. Maybe we will try again on a weekday. read more

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Dirty, hair in food. When you can get service and actually get food without hair the food is actually pretty good. Unfortunately the hair i. The food and general cleanliness along with the slowest service on the planet will eliminate this particular ihop from an option in the future w read more

they gave me a fuck ass to-go cup when i'm LITERALLY DINING IN. you can fucking do better because what the hell do you mean i get a TO GO CUP WHEN IM DINING IN. AND i asked for no ice and they gave me ice. it's a ass ihop atmosphere fire Cynthia. read more

Susan is the best waiter ever!! And very good food, and service, and atmosphere is awesome!

While you can see the building and sign, it's a bit hard to get to. You sort of meander along New Country road to the rear of the building, then drive through the parking lot to get to the front entrance. Entering or exiting New Country road onto Hamill can be rather difficult at various times of the day. We had to drive past the road and turn around as traffic was backed up on Hamill and we could not turn left. Once we got into the parking lot and drove around to the front, all was well. The parking a plentiful and handicapped spaces are placed near the front door. Walking into the building shows a typical IHOP setup with a hostess station right in front. We were seated immediately, and our server came by quickly to take our drink order. We ordered our food when the drinks arrived. The food arrived at our table in about 15 minutes. The breakfast sampler has two eggs, sausage, bacon, ham, hash browns, and two pancakes. The eggs were a bit undercooked from what was ordered while the meats were a bit overcooked. The hash browns were ok, but close to being overcooked. The pancakes were excellent. I ate everything but the pancakes, which I did take to go. The meal was filling if not necessarily cooked as ordered. The classic eggs benedict was a better choice. The eggs were cooked as expected as was the ham. The hollandaise sauce was fine but probably not home made. The hash browns were a bit overcooked. Our server was excellent, being attentive without being intrusive and also very personable. Unfortunately, the meals were only fine and did not match the excellent service. Coupled with the more difficult entrance to the building, the food needs to level up to make the trip worthwhile. read more

Takes forever for food to arrive. Absolutely FILTHY from top to bottom inside. Syrup all over the floor. Saw a lazy female employee use the exact same mop on seats after mopping the nasty floor with it. We will NEVER return here--ever. read more

The service was fantastic she was very good at her job, very quick with refills and polite. I ordered the Colorado omelet, last time I had it there was hash brown potatoes in it, it's not as good as I remember. The pancakes wasn't as fluffy as they were. I haven't been in years. The food was ok but not as good as it was. read more

I love IHOP and their Swedish crepes! I could eat these things everyday, but would probably end up weighing 900 lbs. But dang are they good! If you haven't tried them, check them out. Those lingonberries or a combination of sweet and tangy which really hits the spot read more

IHOP - Swedish Crepes - Breakfast & Brunch Near Me - Hixson, Tennessee

I have not been to an IHOP in YEARS. Last time I went, you paid at the counter on the way out. Spoiler Alert - now you pay at your table! Great service (I believe our server was Sara) the food was tasty and truly hit the spot after a quick getaway with friends and our sons. read more

I'm not normally a big fan of the IHOP brand, but this one is decidedly different. Their food is good! And the customer service we received was top notch! I had the Breakfast Sampler, which comprised of 2 eggs, 2 bacon slices, 2 sausages, 2 French toast, hash browns, and a short stack of (3) pancakes, along with OJ and a pot of coffee. I was so hungry! It would've been difficult to finish my plate had this been bad food, but since it allll was sooo excellent, I ate everything except one egg and a pancake. Piggy. Lol. Our waitress was a sweetie. She did such a great job handling it all with such finesse that I gave her a huge tip. She provided excellent service and great conversation. The restaurant was relatively busy for the hour we dined there, which was just a few hours before the dinner hour. Silverware and cutlery were all clean as well as the dining area we were sat at was, too. I snapped a picture of my meal almost immediately after my coffee and OJ picture, but for some reason, the pic didn't take. Bummer. It was a thing of beauty. Ha ha. I can't speak for the restrooms, as we did not use them. However, we'd love to return again sometime next time we're in the area. read more

IHOP - Breakfast & Brunch Near Me - Hixson, Tennessee

Just too bad for words!! Food was just so terrible! Service was adequate but did not make up for the food.

Food did take a long time to come out and they weren't packed. We were sat quickly though and got our initial drinks in a timely manner. read more

Terrible. Waitress was offended (and showed it) when we wanted to order food quickly to get our order in "the queue". Still had to wait over 1-hour (stupid us for even doing that!) for the food. No care, no apologies from the waitress or restaurant. This has not been the first time that we have had to wait a long time for food at this IHOP - it's is bad and this will be the last time I go there! No complaints on the food just the horrible service and ridiculous unacceptable wait times!! read more

I just had the worst experience I've had in a long time here at this iHop. The server, Linda, was extremely unprofessional and I even saw her tamper with my orange juice and got an attitude when I politely asked for another. I saw her and the hostess gossiping about me and staring straight at me near the beverage section. Another lady joined them and they kept staring at me and giggling. I plan to speak to any higher manager about this. By the way the food was horrible and I saw a few tables get their food and drink before our table read more

Been over an hour four tables have walked out restaurant is slow and the cooks are even slower. Manager needs to be fired, worst IHOP in the country! read more

IHOP - 70 minutes and no food! - Breakfast & Brunch Near Me - Hixson, Tennessee

The hostess greeted us when we walked inside and took us to a booth that I slid into while I mentioned how spacious and comfortable it was. The hostess handed each of us a menu and our waitress was at our table within minutes placing our drink orders. I ordered lemonade. ~~~~~~~~~~~~~~~~~~~~~~~ She was carried all drinks to our table and poured the coffee into the cup while balancing the other drinks. She set the coffee cup down and had the cream served heaping over a small bowl that she sat down the orange juice. Then the lemonade. I could taste the lemon flavors bursting all over the palate where I could taste the sweet and the tart. Here comes the French Toast that arrived table side piping hot with a dollop of butter in the middle that started melting as it was placed in front of me. The dollop and butter and butter pecan had nice flavors. I could taste the egg wash that makes me love this even more. The edges were crisp. The lemonade is a palate cleanser that was a nice addition. ~~~~~~~ I noticed there was about two other waitresses that were waiting on the larger tables and our waitress was waiting on the smaller tables. This worked out since the rush came in after the larger tables were done. Then our waitress took care of the check. It was one of the nicer meals we have had. ~~~~~~~ read more

IHOP - Lemonade. - Breakfast & Brunch Near Me - Hixson, Tennessee

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After an early appointment, decided to have breakfast. Been many years since eating at IHOP but decided to give it a try. What a great decision.... Our server, Farryn, was outstanding, sweet and welcoming, the steak omelette and chicken fajitas omelette was sooo good. Glad we gave it a try. Really enjoyed our breakfast. read more

We are literally sitting here and it's been an hour. At this point free drinks aren't enough. Ridiculous! Waitress is doing best she can and nice but when the cook is only pumping one family meal out every 30 mins that doesn't cut it. There were 5 families waiting for food and two families walked in and walked right back out. Two are complaining they've been waiting an hour each for their food. I have a 5 yr old and an autistic daughter. Every time I start to get ready to walk up we are promised our food will be out soon. You are the next one she says. We got here at 10:00am and it's 11:25 and we just got our food. Management needs to be fired. Waffle House is faster and tastes better. Prolly should've went there . I know next time. read more

Food Mid. Service Mid. Unclean area food on tables, chairs, and floor. My waiter was disgusting very sweaty, overweighted, and smelled horrible so bad to the point my mother almost threw up. read more

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So this place needs a major overhaul. The staff is nice enough but they literally had no clean silverware. Husband and I had to share a napkin. Also, the food was pretty sub par, even for an ihop. read more

This place is NASTY & has become bottom of the barrel! I know there are staffing issues but... whew! Pretty much all the staff are disheveled & look to have hygiene awareness issues. Our waitress was also the greeter. She was actually very nice & seemed to care. For example, the 1st table was very dirty. So she found a less dirty table for us She tried to pay attention while serving, greeting, possibly plating, and conversing with co-workers. Unfortunately, her shirt wasn't clean, clearly too small, & kept rolling up to reveal her waist. Also she had a bit of food around her mouth. But she was kind enough to earn the. 2 stars. The other staff looked worse. And I saw a server digging in his ear, not wash his hands, then start wiping down silverware and folding in napkins. So there's that I ordered pancakes, bacon, and eggs scrambled hard with cheddar cheese. It took a long time. Possibly bc the staff were in the back discussing their life's dreams (or complaining about the job. Who knows). My meal was ok. Another waitress had her thumb on my pancake when she brought it out I didn't complain bc I was ready to leave & didn't want them to pretend to remake it. The pancake that I ate was pretty good. The bacon was very thin & tasted old. The eggs were wrong & looked like they melted a slice of cheese on top. I didn't complain though. Overall, 2 stars is gracious. The floors and tables are dirty. As well as the dining ware. The place has been decline for some time & I regret letting my husband talk me into going back. But I didn't complain to the staff. They're doing what's allowed & may not know better. Instead I complained to my husband the whole time & ruined his experience read more

Let's go straight to the don'ts when you're running a Popular Name Restaurant. You don't allow other guest to be seated before the party that has been waiting for over 30 minutes, just because you are a party of 6. You don't hand out dirty silverware, you don't have a customer wait almost 2HOURS for their food and then get it wrong read more

We waited over an hour our food. Not enough cooks. Many tables we're waiting for their orders. Food was average at best. Pancakes and crepes were cold. Server was friendly and did her best under poor circumstances. I would think twice before eating here. read more

Came in around 3:45 am and I am just getting my food at 4:39 am. Not a good look. Several people came in after and the either ate and left or ordered to go; got their order and left. Asked for the manager and he came about 15 mins later. Seemed like he didn't wish to make things right. Not acceptable. read more

IHOP - Looks good. Took too long to come out, so I'm packing it up. - Breakfast & Brunch Near Me - Hixson, Tennessee

Horrible just God awful service!!!!! The food is horrible. The service is even worse! read more

There seems to be a common theme at this particular IHOP, under-staffing leads to long wait times for servers and food. They recently remodeled the building and have packed the tables in but for some reason there never seems to be quite enough staff to accommodate the number of diners. We were seated immediately and our order was taken pretty quickly but drinks went unfilled and the when food arrived more than 30 minutes later, the order wasn't quite right. My husband and I paid an upcharge for cheesecake pancakes but were given regular ones instead. Yeah, I know, first world problems, right ;-) but it took another 20 minutes for the problem to be fixed and at that point, we just wanted to leave. The food was good. I ordered a country omelette which was massive and delicious and actually made three meals for me. My husband was happy with the steak tips, which were cooked to order and given in a generous portion. I mentioned the remodel earlier in the review, which is why I was so surprised when I saw the deplorable condition of the bathroom. It had not been cleaned in a while. The floor was worse than a movie theater and the latch on the stall was ragged. These small problems add up and make it difficult to want to return. read more

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RACIST RESTAURANT We have ordered through Grubhub before and we have never had a problem, because I physically pick up the order (I am light skin complexion). This time my husband got off the car to pick up the order, he is NOT light skin complexion. He waited about 25 min, for an order that was READY for pickup. Other people came in after him and got their orders, no problem for them because they were light complexion..... Our food had already been paid for, not sure why they could not simply give him the order.. I contacted Grubhub while my husband waited inside the restaurant, the representative called the restaurant and they were rude to her! The representative had an accent, so unfortunately she experienced racism as well. Why Ihop... this is so sad. Never again will we visit this restaurant! read more

Absolutely horrible!!! It took 44 minutes to get our food and it was not busy! The food was cold and wrong but I dared not send it back for fear of waiting another 44 minutes. I asked for a refill on my beverage and that didn't come until the check arrived. Came here to enjoy breakfast with my husband before his flight back out to work. Can honestly say will not frequent again.To top things there was a waitress that was wearing a shirt 3 sizes too small for her, and seeing as how it was an IHOP issued top it should've fit read more

OK, I have been to IHOP more times than I can count. It has good food, it is reasonable and they are all pretty much the same. They have specials constantly and it is a great place to go for breakfast and other meals. I will be honest, I only think of IHOP for breakfast and that is all I have ever had. This is right over the dam on Highway 153 with plenty of off site parking. I went there with my son and his wife on Sunday, October 22nd around 9 AM. No crowd and no wait. What made this dining experience so pleasant and so unique? One reason, and one reason only; it was our waiter, Erik. His positive up beat attitude, attention to detail and service surprised not only me, but my son and his wife (also Elite Yelp members). When he brought our meals, my son and my eggs were eggs were overcooked and before we could even say anything, he said these are not right, I have more coming. He constantly checked on us but was not intrusive and he seemed to know everything we needed before we did. We were impressed. As a side note, try the sausage breakfast. I ordered the polish like sausage dinner with eggs and hash browns. The picture only shows one sausage but you always get two so if you like them, I would suggest you give it a try. IHOP is a typical breakfast place and would normally consider it a three. However, this one was cleaner than most I have been in and the service was exceptional so I have to give it a 4+ or a 5.... Oh heck.. .it gets a 5 thanks to Erik! read more

Such a shame. With all the advertising that this company does to try and increase their business, that they will allow their restaurants to be so disorganized and dirty. Tables so sticky my arms stuck to them, floors filthy with old used straws, food, and a visible layer of dirt. Slow service, barely warm food, and not even offered silverware to eat with...had to ask for it after the meal finally came. I don't care if they want to be known as IHOP or IHOB, I will now refer to them as INOT as in I will NOT ever eat there again. read more

IHOP - The floors throughout the restaurant are worse than pictures show. Didn't want other people to get uncomfortable with me snapping pics. - Breakfast & Brunch Near Me - Hixson, Tennessee

Don't waste your time!!!!! We waited 30 for a table 35 minutes for pancakes that we never got because the two tables next to us said they were waiting 90 minutes and still hadn't received their food yet. Plus my coffee cup had cheese melted on the rim down the side. We left went to The Meeting House, food was awesome ,service great! Food came out immediately! read more

We ate around 2:30pm on a Wednesday. We immediately were seated by Janet, our waitress, and she was amazing the whole time! Received our food in 15 minutes and never ran out of anything! Coffee was great, service was great, people were great... will definitely be back. read more

Absolutely ridiculous how long we waited to not even get our food. 45 mins and nothing. Mind you I worked in the food industry for years. They had plenty of staff and plenty of empty tables. Would not recommend this place to anyone. 4 cooks and 6 servers. Not to mention the staff were gossiping in little groups in plain sight of the customer not caring. Absolutely not okay ! read more

My family and I came here this morning around 10:30am because we were very hungry and had been running around all morning. The place was fairly busy but there were plenty of seats open and no line. We waited for around 5 -10 minutes before we were seated. When we were seated we waited another 10 minutes before anyone came to ask us what we wanted to drink. When our waitress came back with our drinks a few minutes later she put her bare hands all over the rim of all of our cups. One of the coffee cups had lipstick mark on the rim of it. I want to say another thing about this waitress as well but I'm not trying to be rude or anything but I have to say it because this is a restaurant and especially with covid happening. The waitress was not cleanly in any manner. I had told my uncle she had a body odor but he hadn't noticed because he didn't really look her way. My uncle noticed when she came back the second time that she had sweat all over her and grey spots all over her shirt and armpits. Mind you, at this point it has been about 30 minutes and we have only gotten our drinks. Our waitress not once came and asked us if we needed refills, the coffee was cold, and I had noticed that there was food on the server station that had been up there for about 15 minutes and the piles of food kept stacking up. An older couple that had already been sitting when we got seated, had said "this is bullshit I'm done," and walked out already. They had only gotten their drinks and some syrup and they had been there longer than we had. Finally after seeing (what looked like our food) up on the server station for about 20 minutes, we decided that was enough. So we walked out. I don't ever complain on these things because I do understand that restaurant work can be difficult. But this was my final straw. This has made me not want to eat at restaurants period anymore let alone another IHOP. The sad thing is that our waitress was wearing a white shirt like a manager wears. This was the worst service I have ever experienced. Then as we were walking out the waitress noticed us leaving and asked if we were leaving. I said yes we are. And all she said was "I'm sorry." Most places will at least ask if there is anything that they can do to make it better. Or offer a coupon or something. 2 families that I know of left because of the terrible service this person gave just this morning. I had my 12 year old daughter with me as well and she was very hungry before we got there. We were there for probably 45 minutes - an hr. No one was wearing gloves. Everyone was touching the plates very close to the food. The waitresses are not cleanly at all and I think our waitress was actually the manager. This place needs to be looked at because this can cause serious problems especially with the current covid situation and how unsanitary it is there. I have read a few reviews that state they were understaffed and that might have been the issue. My only problem is that some of the waitresses were busting butt getting, to go orders, filled. They were kicking butt at that. But the cooks were dishing out plates one by one and half the waitresses were just standing around doing nothing. There were probably 5 or 6 waitresses in there with around half the useable tables being accommodated. The cooks looked like they were doing an excellent job but no one was grabbing the in house food off the server station. No one even bothered asking us if we wanted a refill or came over and told us anything about our food. I will never go to an IHOP again. Our last experience here was phenomenal. The manager was having conversations with us and asking us every so often if we needed anything. That was the night service. I don't know what happened to that manager but this one is awful. read more

Waited half an hour for food. Food was cold. Never refilled coffee, didn't have silverware. Manager didn't care that our food was cold and server didn't take care of us. He gave excuses and we will never come back here again read more

This review is as astonishing to me as it is to you! I had the Colorado omelet, she had a burger without the bun, and Dad had the app Sampler. Best omelet I've had in years! She's gluten free, and believe it or not, their regular omelets have pancake batter added. They made them gf for me so she could have a bite. Her burger was delicious and cooked properly. Dad really enjoyed the sampler. I'm the first to admit I've had some less than great experiences at IHOP, but not this time! We all thoroughly enjoyed the experience. read more

I have read a lot of low reviews for this Ihop and I must say it can be about timing and the server you get. Get there before 10 AM on weekends and ask for Sara or David. We frequently go to this ihop and we understand when there is a wait. The server can be all the difference. Sara is awesome and does her very best to make sure everything is absolutely correct. We have had other servers but she is our all time favorite. The food is good and filing and the staff is kind and friendly. read more

The worst experience trying to dine out that I have had for years. Waited for over 25 minutes and not one family waiting got seated. I asked the manager if anyone was going to be seated because there was only two tables being used all others were empty. The manager told me that they could seat me but it wouldn't do any good because it would be another hour and a half before they could take our order because they only have one cook. She then told me that it was not her fault, as if it was my fault? We left along with everyone else that was waiting. Never again!!! read more

Went here late night with my wife for psuedo breakfast meal. it's like a higher class Waffle House. Good was good, I got the omelette.when I say omelette, I meant massive omelette. It was like the size of the eclipse that's about to happen. our server was fantastic. She talked to us and made sure we had plenty of drinks. Would definitely go again for a late night meal. read more

The sweetie just tipped our server for breakfast here $3 (BTW, that was still 20%), l which I thought was awfully generous considering that's exactly equal to the number of times we saw her. Once to take our order, again to drop our food, then to deliver the bill. And nevermind the fact that we waited 10 minutes before she even came over... Needless to say, our service experience here was less than stellar. Food was pretty standard. Not in love with the mushy side of fruit (and served in Styrofoam, what's up with that?), but our omelet was fine. Can safely say we we'll not be returning here when we can go to someplace like Cracker Barrel, or even Waffle House, for better. read more