This location has seriously declined over the last few years to the point that I won't return. There are too many better options nearby. I should have taken photos but didn't. When we first walked in they said they would be right with us...3 or 4 times...they weren't. There were only two tables of patrons with a total of maybe 7 customers, not counting us. When they finally offered to seat us, we were told that we could sit "anywhere you want...that's clean..." That actually was a more difficult task than one would hope at 5AM. Most tables were dirty as was the floor. And I don't even want to guess the last time the windows were cleaned. The excuse was, of course, that they had been there since 10PM and had been really busy.
After the 4th time of assuring us she would be "right with us," (and this was AFTER we were finally seated) our server finally came to the table, offered (still wet) menus and sat at the booth across from us while offering to take our drink order. We ordered 3 waters, one regular and one decaf coffee. Easy enough, right? NOPE! We got 2 waters plus the coffee And when she offered refills, my brother (the regular drinker) declined but she brought it to him anyway...
Then came the food order...my sister ordered an omelette with ham, tomatoes, and cheese...the server commented "that's easy!" and then promptly asked her FOUR times to repeat her order! With each order of pancakes she asked if we wanted her to butter those for us (in all fairness, if she does that (presumably while they are fresh and hot), the butter melts on them...she buttered NONE. OF. THEM!
We had to ask for flatware twice and the second time she said they didn't have any metal utensils but they had plastic ("that'll be okay, right?") but then brought metal and said "I know I said we only have plastic but I just found these"...she assured us they were clean
Now the kicker...almost immediately after taking our order she asked if we would go ahead and settle our bill because she had to leave for PT and had to cash out before she could go. Not acceptable practice, IMO, and yes, I've worked food service. We did agree because she clearly needed PT. Before we could finish our meal, our server and the only other one on duty started squabbling, in the dining room, in front of us, about who does or doesn't do their job...
She did offer us a 10% discount for our wait but even with that they really don't rate 1 star for today, IMO. This is just about our order...I didn't even include anything we overheard from other tables... read more