Dr Iglal El-Heawi has to be the BEST doctor i have seen EVER. She's caring and listens to your concerns and is quick to respond in a professional manner with her Medical advice. Sadly the downfall of this office is the girls in the front. They have no customer service skills and don't seem to know how to multitask. They have a bad habit of giving you false information to get you off the phone. I had an issue with my jaw and haven't been able to eat for 3 days and the Dr requested i get x-rays done with an urgent push. When i called the following day for the results or to see if they received the x-rays, the girl in the front flat out told me a lie. She told me they didn't receive it and that it would take 2 to 5 days for a response. Before i had a chance to explain further i was rushed off the phone. I called back with better sense and called the Medical Record department (Awesome department) and spoke to someone with more people skills. She said the opposite. They received the x-rays the same day i got them done and that she sent them to the Dr but she didn't have a chance to review them yet. Why couldn't the girl in the front tell me the same info? Because they are lazy i'm assuming. The Medical Records girl sent the x-rays again to the Dr with a note to the girls in the front to review my chart. They close at 5pm and i got a phone call from the office at 4:45pm from the girls saying "Dr wants you to go to the Dentist" no explanation why or what they found. I work in the Medical field and unless the girls in the front have no Medical experience there should be no reason why they are treating their patients in this manner. Dr El-Heawi, you are great but if you can, get those girls in the front trained or replaced. They have NO PEOPLE SKILLS and are giving out false information for lack of compassion for their job!!! read more