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    IG Enterprises

    4.4 (7 reviews)
    Closed • 8:00 am - 5:30 pm

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    Vine Electric - Quiet Cool whole house fan

    Vine Electric

    (63 reviews)

    **EDIT** updating this review; I now have a doorbell that rings! The quick resolution and service…read morewas appreciated **EDIT** noting that the company has reached out to as Hector noted and they are working to resolve the issue. Editing this to 3-Stars; I appreciate the responsiveness of the business. ORIGINAL POST Our home did not come with a doorbell installed and so I hired Vine Electic to install a smart wired doorbell. INITIATING AN ESTIMATE I found the company via Yelp which is where our communication began. The team was very responsive and accommodating when I had an emergency and had to reschedule my appointment at the last minute (unfortunately due to an accident). CONSULTATION Joel was my estimator and he was incredibly nice and prompt. We had bids out with other companies with comparable prices. We ultimately went with Vine because I really like and trusted Joel. My consultation included estimates for 3 diff jobs so that I could prioritize and consolidate as needed. For the purpose of this review I will focus only on what I actually hired them for. We did a walk through of the placement and what I was looking for. I didn't have the hardware on me at the time but I mentioned to him I would be purchasing the smart video doorbell and pointed out that there was no doorbell there previously. GETTING THE ESTIMATE Estimates were provided same day. Joel provided the estimate initially for all 3 jobs but as that was more than I was ready for, I asked him to break out the jobs a la carte. He was responsive and provided that shortly after (maybe hours no more than the next date). HIRED! I signed off on the estimate and aligned with their support team on timing since I needed to wait for the doorbell to arrive. Response times were quick. Waiting for my hardware was a benefit since where is some lead time to scheduling work to be done. INSTALLATION One thing I really appreciated are the auto text to let me know someone is on the way so I can manage expectations as I work during the day. Two men arrived who were very kind. We aligned on placement and where a hole would need to be made for the transformer to power my doorbell. They did unfortunately make a larger hole in the dry wall. I did comment at the time that the doorbell was hard to hear and I was told they didn't know anything about that. WHY 1-STAR Is my doorbell installed? Technically. Yes. Does it function as a doorbell? No. I realized the only reason why I heard the doorbell is because it is connected to a smart display I have in another part of the house. I contacted Vine and they sent someone out quickly to look into it. Turns out I was missing a chime. Here's what went wrong as a customer: 1) even though I was providing the smart doorbell, it wasn't made clear that I needed to provide a chime. As a consumer I wouldn't know this would be required (hence we hire professionals). 2) even if I was providing this, my assumption is this isn't Vine's first rodeo when it comes to smart doorbell installations. It should be something proactively communicated that not all smart doorbells come with this. It should not be on the consumer to figure this out on their own. 3) the job was to install a doorbell where there wasn't one previously. This should have been part of the discussion at a minimum during the consultation OR pointed out by the team who was sent to do the job. 4) there's a pretty large gap left in my wall. Repair of drywall isn't included. Not even rough patching. I didn't think rough patching was not included. 5) technically what was excited is per the work order but this is just bad business. I wanted a functioning doorbell. I don't have one. I was not aware of the requirements or what I was responsible for when I took on purchasing the hardware myself. This isn't a fair way to treat customers. WHAT WOULD HAVE MADE THIS BETTER There needs to be better communication on what is required from the customer when they are providing their own materials. If there are assumptions this should be included in the SOW/estimate. It cannot be on the customer to figure out what they need for a job they are hiring a professional for. The business needs to come, provide their recommendations, outline risks and assumptions and then the customer can make their choices. I'm pretty disappointed. I have asked the business to absorb the cost to install the chime since it's not really working and a miss on their part because I provided the doorbell. So basically I paid a lot to install a camera. I do have future work that I will need help with but this interaction has left me a bit in the dust and unlikely to reach out for future work/quotes again. BOTTOM LINE If you are looking to hire them, it sounds like you need to be pretty savvy to ask the right questions since they are not proactive in their communication. That is the difference between 1-stars and 5-stars. In the end I don't actually have a doorbell that works.

    Seem like great service upfront but never followed up with calls or emails on quotes.read more

    IG Enterprises - plumbing - Updated September 2026

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