Went here for a simple glass replacement in an iPhone. They had the supplies. They fixed it well. It's still working. I recommend them for this. Parking was easy. Finding it was easy. Doubtless, we'll need it again and will be back. read more

Exceptionally pleased with the customer service of this location. Needed a IPhone battery replacement. Asked for a quote through Yelp. Quote came back in a timely manner and very reasonable ($49.00). The other quote I got was for $80.00 so quite a savings. I was then able to schedule an appointment through their online Yelp platform as well. Went in at my appointed time and 30 minutes later I had a new battery. What was even better - is that one of the earpiece wires got tweaked when the case was opened and I could not hear anyone on my phone calls. I went back in the next day and they covered the repair under their warranty. Once again - 30 minutes and I was good to go. I really appreciate the customer service at this location. If you need repairs, take it here. read more

Don't waste your time or money! Took son's non charging phone in for repair on a Saturday afternoon , 2 hrs later called me and told me good to go. They indicated they had taken it apart and got all the moisture out. Charged me $43 for a diagnostic/repair. Took it home, still wouldn't charge. Took it back on Monday, closed Sunday and employee indicated they never should have told me it was good to go after only two hours, the moisture couldn't be removed that quickly. Left it with them for two days, said they would put it in dehydrator and monitor the phone. Called me and said the water had probably ruined the board and to come get it. read more

Horrible experience, took my wife's Apple Watch in bc the screen has a crack and was no longer responsive. They took watch and said it would take a week to repair. They took three weeks AND DIDN'T FIX WATCH. To top it off they gave me the watch back with more cracks in the screen than it had before AND CHARGED ME $37 for a watch that they did not fix. In essence I paid them $37 to hang on to a broken watch for three weeks and then give it back to me with more damage. Terrible, do not take items here. I should have gone to Apple in the first place. Waste of time and money. read more

Bad customer service can be defined when a business fails to meet the customer expectations in terms of service quality, when they fail to back a product or warranty they sell and or overall poor customer service experience. ifixOmaha in Papillon surpasses the definition of "Bad Customer Service" they are unprofessional, rude, disrespectful and unapologetic. The manager Troy called my 17 year old daughter a liar and even after his sales associate admitted his error, Troy not only failed to acknowledge he himself was wrong but continued to deny any responsibility and the warranty claim as well. Thumbs down for ratings ! Very disappointed and I will be sure that others are made aware that your company is untrustworthy. read more

iFixOmaha Papillion - Mobile Phone Repair Near Me - Papillion, Nebraska

I needed a battery for my iPhone 8. Came in around 3 on a Friday, decided to leave and run errands while the work was being done. The guy taking my information was polite and quick. Returned 45 minutes later to a fixed phone. No review yet on the quality of the battery but my battery health monitor in the phone is showing 100% again. Would recommend these guys for iPhone hardware issues! read more

Brought Iphone in for repair. New battery and new screen. $300. 2 weeks later the screen shattered. it was protected in a case, wasn't dropped or anything else. No marks on case or phone to prove it. Either faulty screen or poor install. They refused to cover it claiming physical damage. That phone was basically unused after the repair and was protected an clearly had no marks anywhere proving it wasn't dropped nor was any kind of damage done to it. I called and they said bring it in and if there are no marks then they would cover the screen. I get there and they completely changed that story. They wanted another $200 even though this was clearly from their repair. They do not cover their work at all. DO NOT use this business. Absolutely terrible. read more

I broke my phone last night. The screen was so broken that it was just lines and cell phone blood running down the screen. I took my phone into iFixOmaha as soon as they opened. I was greeted immediately by a friendly technician. I handed him my phone and simply said "I killed it"! He laughed and agreed. He then promptly said I will have it ready for you in 30 minutes. Yes he did and I had a nice conversation with another person at the counter. I also purchased a screen protector which they applied and a new case (the old one was broken too) which they put on for me. I was in and out in about 40 minutes and everything is fixed and installed. I am beyond happy and satisfied with the quality of work, friendliness, warranty of products, and time spent in the store!! When I break my phone again, I will return!!! read more

Good customer service, terrible products TLDR: Save or find a few more bucks (for example, $80 - $90 more at Best Buy) and get your phone serviced by an authorized repair shop. You'll be happier with the result. The problem with unauthorized repair shops Below are the problems that you'll encounter with unauthorized repair shops like iFixOmaha. Note, this review is for an iPhone X screen replacement however, it will likely apply to any phone that uses an OLED screen and is water and/or dust resistant, for example, the Samsung Galaxy line of phones. Let's start with the replacement screen The replacement screen is low quality and possibly not an OLED screen (later, I'll describe why). Below are the issues that you will notice: - Image retention. Switching between apps that have light and dark backgrounds is frustrating at best. You can easily test this by switching between the clock and an app like Robinhood (Robinhood has a medium green background vs the clock app that has a dark background with white text). To have a fair comparison, I tested an old iPhone 7 that has an LCD screen and it did not exhibit any of the image retention problems. It's also 6 years old. Plenty of time for screen degradation. - Banding. While the phone is off, view it from an angle. You'll notice rainbowing on the screen. A tell tell sign that this is not an OLED screen at all (it doesn't have a screen protector, so that's not the issue). - Multitouch doesn't work correctly. Edge detection also doesn't work. This is extremely frustrating when using large phones as the palm consistently touches the screen when trying to reach the top edges. - FaceTime. You can see the facetime flash in the upper right hand corner of the screen. It's annoying and noticeable, even on apps that have a light background. Not sure why the flash-like light would be leaking through. - Fragile. Don't apply any pressure on the screen nor rattle it in any way. The screen cracked when I tapped the corner of the phone in my palm. I did this in an effort to remove water off of the device. See the next section as to why I was trying to frantically remove moisture from the device. Issues that they don't warn you about unless you know to ask - You will lose True tone for good. Because they are not using OEM parts and/or tools, they can not enable this. Make sure that you're good with losing true tone. - The device will no longer be water or dust proof. The tools they use, along with the non-OEM parts won't allow them to make a proper seal. There is nothing they can do about this since they are not an authorized repair shop. Make sure that you're okay with losing water proofing and dust proofing. - The phone will no longer lay flat (screen down). While I advise you against doing so, know that you will have a wobbly phone after the repair. They will tell you that it's like because the frame is bent and that's why your phone will not lay flat. Take this one as you will. - They will tell you that it'll cost almost double to use OEM parts. This is ridiculous. If so, then they cost more than BestBuy or Apple, which doesn't make sense. Why not get your phone repaired at the official store instead? If after reading this you are still dead set on going there, good luck. My advice is to pony up the extra $80 to $90 and take it to an authorized repair shop or better yet, if you can, take it to the Apple store. Note, with the Apple store, sometimes you get lucky and they just replace your phone outright. Your mileage may vary. read more

Good store for fixing your broken screen on your iPhone/other devices but the glass they use is not good for replicating the touchscreen of the original. Screen no longer moves seamlessly through different menus, has a "sticky" feel to it, not to mention the occasional screen freaking out sometimes because it thinks you're pressing buttons when you're not. Would think carefully about spending $120 on a screen unless these are features you don't mind dealing with after the fix. Honestly spend the extra $ and get an original screen from the dealer themselves.. read more

During my personal experience I wouldn't recommend this place , had to get a screen replacement and the job cost $300 and it was poorly done, my laptop was missing a screw, there was a gap in the screen and the frame of the laptop. I just don't think it was worth the price and they didn't even try to own up to it, I would have left a better review if they at least attempted to compensate me with a lower price for the quality of work. read more

I replaced my battery on my iPhone X and a couple days later I had dropped it and it shattered I've dropped my phone like that a thousand times but I had them replace the screen and add a screen protector and I had an otter box defender on it as well and a little over 24 hours there's another crack in my screen and it hasn't been dropped and the best they said the could do is give me half off another screen the parts they use are the worst so please save your money or go somewhere else because the only thing that is going to happen is you being unsatisfied. My fiancé had her back camera lens replaced and it works fine but the quality is shit and on top of that it looks like there is glass shards sticking out the side of it. They should honor their work for replacements if this is the shit that's gonna happen! read more

This is an updated review. After exactly 30 days, I am a happy customer. Jason, the owner, personally reached out to me after my disappointing experience in his Papillion store. He worked hard to ensure I was happy. I am willing to give them a try again in the future. read more

STAY AWAY!!! You will receive your devices back in worse condition than you left them. I took my laptop in after my son dropped it on its side. After paying $50 for a "diagnostic" I was told that it needed a new palm rest and it would be a $300 repair. I decided to pay it considering how new and expensive my laptop is, although my laptop was still for all intents and purposes usable. After the first repair I realized that an important feature was now missing on my laptop (thumb scanner), so I took it back and they assured me that they would track down the correct part. After a few WEEKS and 2 more attempts at replacing the part they finally determined that they could not in fact find the correct part (palm rest) for my laptop. They offered a refund but wanted to keep the $50 diagnostic. I agreed and went to pick up my laptop with the original cracked part (which in no way affected it's functionality) at which time I discovered the power button was broken out of the original palm rest. I was upset. They reluctantly agreed to refund the total cost after finally tracking down the manager who had left to make a fast food run despite the piling up customers in the lobby. Long story short: I finally turn on my computer with a pen (no power button anymore) and MY ENTIRE KEYBOARD DOSENT WORK! I actually received my computer back in worse shape that it was to begin with. It's not even usable at this point. I would avoid this place at all costs and take your devices to a reputable place that won't leave you worse off than you started. read more

Do not go here the will make break it more and blame it on you. I took my son's ipad in because the screen was not working right. They fixed the screen but some how made the wifi quit working. Then they said it never did work but some how my son was watching YouTube before we should up. Then they stated they are not a apple store and can't fix everything. This place is a scam read more

My wife recently dropped her phone and the screen cracked, great, we call ifixomaha papillon and they install the new screen. A month later the screen cracks underneath the glass. We take it back because the screen is useless. They said sorry can't do anything but replace the screen. Me being frustrated already say I don't want it fixed and the repair wasn't done correctly. They download her stuff and get it uploaded to the cloud no problem. Me further looking into the phone thought it was odd the lcd cracked and not the screen itself. I take it to a competitor and they tell me the screen wasn't seated properly so I take it back to Ifixit to tell them it was essentially their fault but the person behind the counter insisted it was my fault and that the frame was bent. They never notified us the frame was bent but when I tell him it's their fault he told me that is not their fault why the frame was bent and that I needed to pay them $200 after spending $230 for a new screen and screen protector that was another $25 one month ago. I told them that it's poor worksmanship so he said he'd take it to the back and put the original screen back on it and I could take it somewhere else, I said I wanted to get out of the store and I would pay for the screen but the screen has a major defect in the new screen and he would replace that screen. At this point I was ready to leave and said it just going to trade the phone in because, 1: the new screen is still not seated correctly, 2: the new screen has a blemish in it and, 3: i had to pay twice for something they should've notified me of the first time I took it in and, 4: the frame is still bent. I used to take all of my broken devices to have them repaired here but next time I will be finding another place to do business with. read more

********UDATED REVIEW********** Jason reached out to me personally and the issue has been resolved. They covered the repair under warranty and fixed my phone. I am giving them three stars for the inconvenience, I will continue to use Ifix Omaha for all of my phone repair needs! I use to get all my repairs done by Jason himself before he had a big store. The repairs and service were always fantastic. Since going to the new store in Bellevue ( I have been there twice) both time I got a repair a couple weeks after my screen wasn't set right and the top part pops up. Twice this has caused my screen to cracked when trying to push it back in place. I have asked to get it replaced under warranty it since it is cracked they won't. It is frustrating because the screen cracks from them not setting the screen back correctly. I'm more than likely taking my elsewhere. read more

This is, hands down, the best repair shop in town. Employees are quick & efficient, very knowledgeable and friendly. They'll take care of you if you have a problem, all you have to do is ask, they're not gonna let you leave dissatisfied. The shop is clean and spacious, and they'll give you a voucher for a free drink or appetizer at the bar & grill next door while you wait for your repair. There's always a bunch of discount opportunities, and the work they do there is absolutely top notch, with a lifetime warranty. You'd be a fool to go anywhere else. read more

I definitely recommend iFixOmaha to anyone who needs their electronic device fixed. They are quick, easy, no appointment necessary but most important friendly and excellent at what they do. P.S. Open later than anyone else in town. read more

Extremely expensive and my screen broke within 2 months. They told me it was a lifetime warranty but refused to fix my phone when their screen broke within 2 months of them installing it. read more

Good customer service. Always on the spot. Great prices. Both times we have been there, we've been treated fairly

Great service! In and out in 30 minutes and competitively priced. More than satisfied!

Good product. a little slow on the call back to let us know when to pick it up.

I had my phone fixed for a minor crack the other day. They were very nice and timely with the repair however the next day my screen became super unresponsive. I can no longer type fast at all otherwise the screen does not recognize im typing and it wont let me scroll at all. I live 2 hours away from ifix so to have to drive all the way back again is semi frustrating read more

My wife dropped her iPhone in water. We thought it was ruined. I put it in a bag of rice for 3 days, but no luck. I brought it to iFixOmaha-Papillion. In just about 24 hours, they had it working like new, complete with photos, contacts, etc. They offer outstanding service at a very reasonable price. I highly recommend them for your iPhone/iPad needs. read more

I took my computer here to have it fixed, but they couldn't fix it, i didn't have to pay anything but when i went to pick it up the charger was missing apparently they lost it i never got it back. read more

Good service, quick to fix. I agree with others about the price is a bit high. In a easy location to get to. Hours are good.

The worker went above and beyond to figure out the issue with my iPhone. I like going where the repair person is honest and doesn't try to stick you with unneeded repairs. The professionalism and quick service will definitely have me going back so I can get my iPad screen fixed. read more