Honest, friendly, and extremely helpful. I had another shop that was lying to me about my phone and…read moretrying to take advantage of me to get $ for the repair. These people gave me an honest assessment, fixed what was worth fixing on the old phone I have, and instead of trying to deceive me on the other repairs like the other place did. It's nice to have good people in the world. I'll be back to this shop for any future repairs on any of my phones.

DO NOT GO HERE !! Terrible customer service. Sam tried to charge me $200 for a used iphone XR and…read moresaid it was the easiest option for him instead of fixing my water damaged phone. Then said he could give me an iphone 7 for $170 and that's all he can do so when I told him hold on and went out to the car to see if I had enough in my account he opened my phone up and started working on it and when I came inside he then tried to charge me for opening the phone to see if it had water damage and for "making him lose out on customers" he's unprofessional as fuck and hopefully this scamming ass store gets shut down. DO NOT RECOMMEND !!!!!!!!

Nothing but great things to say. I initially went in just needing a new screen for my Apple Watch…read more I had beaten it up pretty badly. The part was ordered the next day and I was able to pick it up the second day. A few days after my repair I went on vacation where I swam with my watch on. Something I've done many times before so I wasn't worried until the screen went black and the watch became unresponsive. As soon as I got home I called Hunter at Modern Tech Repair, let him know what happened and took it back to him to check it out. He confirmed that water got into the watch face and fried it. Because it was a watch that he had previously worked on. He wanted to set it right and ordered a new watch for me since my original one was beyond repair. It's so refreshing to find someone who stands by their work and is willing to do what's necessary to make things right.

Great friendly service. He was able to have a flexible schedule to fix my Nintendo Switch. After he…read moregot parts on order, it was fixed same day. Could not have asked for a better or quicker repair.

The guys here are AMAZING!!! I brought my tablet in with the screen all messed up! They fixed it in…read morea matter of a couple of hours!! This place is AWESOME!!! If you go anywhere else, you're crazy!

I've been in communication with both Shane and John for months, they sincerely care about taking…read morecare of their customer base, and provide excellent information and efficient communication to those they conduct business with. They wont steer you wrong.

Very friendly and professional. Extremely knowledgeable. Would recommend to family and friends…read more Was a pleasure to do business with.

DO NOT WASTE YOUR TIME. I send a message asking if they would be interested in purchasing several…read moreitems most of which brand new in the box steel field . I was told I would hear something the next day, after almost 2 weeks of continuing to call and check and being told that I would be called that day or the following day with an offer. I finally was given the owner's phone number. Once I called him, I have never been to in such a derogatory manner first of all. Second of all, not only was I told that most of what I had brought was obsolete, but the brand from the manufacturer products had all been opened tampered and then also told that most of which were broken. They broken when I brought them up in the manufacturers sealed . Needless to say I went, and I got my products back, not in at all in the same condition, as when I left them do not do business with these people. The owner has zero respect for any customers and will return your items in worse condition than when you brought them.

I met Levi at the Youree Drive location. I told him my issue with my I phone. I have taken it to…read moreother businesses but no one was able to fix it. Levi took my phone for about fifteen minutes and worked on it. After he was finished I kept my fingers crossed that it was finally fixed. I was so excited my phone has been working ever since!!! I'm so happy. I would recommend the Youree Drive location with Levi at The Broken Phone for your I Phone repair!!!

Speedy knowledgeable honest service! These guys know their…read morestuff and they've always given me a little something extra!

Incompetent repair! Filed claim with assurion and drove an hour to Bossier City for repair. Repair…read morewas to replace inner screen. I drove an hour home and the phone literally fell apart in my hand. The Bossier City store actually made things worse. And to make things worse they then began to lie to me saying they didn't have a mobile service and I would need to file a second claim and make the 2 hour drive again. Called assurion again to learn they have no customer service other than filing another claim. All in all, Assurion dropped the ball and now I have to wait until Tuesday to have my phone after filing the claim Thursday. This is not what I paid for. Edit: 1. AI response from ATT is a farce. If someone had actually read the review... 2. My wife's phone was also worked on at the same time. Here's lasted overnight before it also fell apart the next morning. AVOID THIS RIPOFF STORE!

Quick and complete battery replacement on my iPhone 12 Pro. Dropped it off and it was ready for…read morepick up an hour later.

I have a Samsung tablet purchased in 2016. On 10/19/25 the tablet just quit on me. Took it to The…read moreBroken Phone the following day and spoke with Levi. After examining it he felt the face needed to be replaced and wrote up a ticket for a replacement after taxes of just over $ 150.00. After a couple of days got a call and said the tablet was fixed and would only charge me $ 32.00. He did not order a new face but did take the tablet apart and did a hard reset that took care of the problem. I give Levi and The Broken Phone 5 stars. Service was polite and most of all...HONEST. Levi, thanks again.

I took my phone in today to have a screen repaired. I actually was shocked to find that it was only…read morea screen replacement that my phone needed, but it was that one thing that was needed to take my phone from not working at all to working again. The cost is so reasonable. I have taken my cell phones for screen replacements elsewhere at least 5 times in the last 10 years, and it has cost me $200 each time; granted, this is in California, but still, you get my point, Broken Phone's cost was very reasonable. Next, I'll take my computer in, now that I know he repairs those, also.

They scam you!!! Please do not go I warn you, I paid 48 for a screen protector and a phone case but…read morenever received it after I paid.

I can speak for only myself and my own experience, but the service here was honestly pretty good,…read morethey were patient even as I called almost every day asking for updates. The nature of my case was that my Gaming Pc was blue screening and crashing, so I took it in for a diagnostic and it took a day or two. They ended up finding out what was wrong and fixed the problem in a couple days time. They actually fixed an additional problem I was having that I wasnt expecting to have fixed as well. The service on the pc was perfect and I have had no problems sense.

I would give ten stars if I could, the man that works there is amazing, he was fast plus super…read morenice, great great work and customer service, my son's phone looked brand new in about 30 minutes, plus he has amazing prices Wich makes me even more thankful because he is not greedy, I just want to say thank you and I will never take one of my electronics to anyone else. Thank you

WASTE OF MONEY!! very rude and unprofessional. You're wasting your money if you go in here. DO NO…read moreGO FOR CELL REPAIR. The guy working that I've had to deal with four times now has been a smart ass since I walked in his store, when they fix my LCD screen it was disabling itself, touching random things by itself.. im a grown woman and he couldn't have the decency to have me in there by myself to talk to me he thought I had to have my mom in there and thought it was funny. I got my phone fixed it was broke in a week & now ive spent $700 on a LCD screen. I don't appreciate his rude ass & could of bought a new phone with the $700 TOTAL that ive soent at this shitshow store. Products are not what they claimed to be. and lets not forget the personal messages i have with him telling me to bring my mom like an immature little kid. When I went into the store he couldn't even look at me and talk to me he just wanted to talk to my mom and said he couldn't talk to me? Unprofessional? Immature? LOL DO BETTER BUSINESS!!

My husband and I have used them for YEARS. Different devices!!!! Always wonderful service. Thank…read moreyou.

Have used them a few times and always have an amazing experience. My PC was randomly restarting and…read moreI took it to Best Buy because my family has the Geek Squad membership. After having to take it back 4 times in one week with nothing fixed, I decided to go somewhere else. Brought it to Computer Problems and the issue was fixed in 2 days. Cannot recommend them enough, they are super knowledgeable and friendly and you can tell they actually care about their customers. Have definitely gained a longtime customer and will recommend to anyone that needs help.