Jeremy Carr, Director of Rehab, and his staff are wonderful,…read morecaring staff of employees. Every one acted professional and kindly to patients needs. They all acted like they enjoyed their jobs and were quick to react. They bent and twisted and reached all day long, still with a smile and a cup of coffee. Your staff made it fun for me, especially at playtime with the balloons. Careen, the cute little girl with big eyeglasses was so cute shaking her hips to some of our exercises. I don't know if the other old people noticed, but I did. [Please apologize for any misspellings of your name.] Kyle was a joy to work with, too. A-Plus

Soulistic Hospice sent my husband there for a 5 day respite. I was his primary caregiver and was…read moreover stressed and sick. On the day he was to come home he died around 4:30 am. I was told later on that Casa Adobes tried to call me. Being overstressed and sick it's not surprising I didn't here it. Not only were they calling to notify me of his death but to ask what to do with his body. Soulistic never logged my husband's last wishes in his chart. One of the things my husband was adamant about was not being cremated. Only a few hours after my notification of his death the Donor Network of Arizona contacted me about donating his body. Although I had laryngitis really bad I agreed. I received update from the network that what could be harvested was. They told me his body had been taken by Sensible Cremation. When I asked why them they said it was Sensible that brought him there. Then became another several months until I finally found out where he ended up. Everyone I talked to wanted to pass the buck to someone else. Of course by the time I got back to Soulistic Hospice nobody and I mean nobody who had been part of my husband's care was there anymore. They tried to use the excuse that Casa Adobes tried to call that's when I stopped them dead in there tracks. In this day and age there are text messages and emails so I didn't accept that as an excuse. My husband was a veteran who wanted a military funeral (no cremation). My husband ended up at the coroners office???? My husband was robbed of his final wishes and I was robbed of laying him to his final resting place and to say my final goodbyes. We had been married 40 yrs. Why wouldn't Casa Adobes question why there were no final wishes in his chart? Why didn't they try contacting me another way? I could see it if it was a person who had no family.

As a human trafficking survivor, finding a treatment facility I could trust felt nearly impossible…read more Systems had failed me my entire life. I walked through Sierra Tucson's doors guarded, skeptical, and carrying wounds that most people will never understand. Thirty days later, I walked out transformed. From the moment I arrived, the staff went above and beyond to create a protective bubble around me, a sense of safety I hadn't felt in longer than I can remember. They were not just clinically competent; they were human. They saw me. The setting itself is breathtaking. Nestled in the Sonoran Desert, there's a stillness and beauty to this place that becomes part of the healing. And the programming? Intense... in the best possible way. Full days of structured, meaningful work meant that I genuinely felt like I received six months of treatment in 30 days. It's demanding because it works. A few moments stand out that I'll carry with me always. Jesse in equine therapy introduced me to something I never expected, the quiet miracle of regulating alongside a horse, feeling its heartbeat slow mine. It was unlike anything I had experienced in treatment before. Staying in the all-female lodge was not just a preference; it was essential to my healing. Sierra Tucson understood that without having to be convinced. And my service animal. We face barriers everywhere. Sierra Tucson was educated, prepared, and welcoming from the very first interaction. That alone told me everything I needed to know about how much they truly care. Our daily process groups gave me something sacred: a space to speak my truth without fear of retribution. To say the things I had never been able to say, and to heal by simply being heard. The care doesn't stop at discharge, either. The Connect 365 aftercare program, and Sean specifically, has kept that Sierra Tucson spirit alive in my daily life. That continuity matters more than words can express. Sierra Tucson is award-winning for a reason. In fact, it's time they receive another one. For survivors like me, this place isn't just a treatment center; it's proof that trust can be rebuilt, that healing is possible, and that we deserve care that meets us exactly where we are.

I was a patient at Sierra Tucson for one month in July 2021…read more It has taken me almost five years to write this because my experience there was so traumatic. I went there for help with severe chronic pain, depression, and trauma, and I left feeling much worse, not better. From the very beginning, I experienced a lack of professionalism and care. I was picked up from the airport by a staff member who immediately asked me if I smoked so he could smoke on the drive. The van smelled heavily of cigarette smoke the entire hour-long ride. That was my introduction to a place that claims to prioritize health and healing. My first night, after finally falling asleep around midnight, I was woken at 2 am when a staff member turned on all the lights and loudly announced I had a roommate. I woke up in a full trauma response. I was there to heal trauma, not be retraumatized. Within the first couple of days, I spoke with staff to try to arrange to leave. There were so many red flags within the first 24 hours, and it was pretty clear that this was not going to be a healing experience for me. I wanted to leave. They quickly arranged a meeting for me with one of the higher ups and he manipulated me into staying, taking advantage of my vulnerable state. If I had been in a better state of mind, I would have booked a flight home immediately. The environment was chaotic and disorganized. My toilet ran nonstop for over a week despite multiple reports. Staffing was inadequate, and there were many times I needed support and had to wait hours to speak to someone. The scheduling was a constant issue and incredibly stressful and exhausting. My schedule was almost always wrong, so every morning I had to go to the scheduling desk to get it corrected. I often had to wait because the staff were almost always late, and when they did arrive, they were unfriendly and unhelpful. I waited for appointments that didn't exist and missed ones that were never properly scheduled. I was told before coming that I would receive EMDR, which was one of the main reasons I chose this facility. After weeks of asking, I was eventually told I would not be getting it at all. I submitted many written complaints during my stay, and nothing was ever addressed. There was no accountability or follow-through. The financial aspect was incredibly misleading and exploitative. My family paid $45,000 for my stay. Only after arriving did I learn that many of the "integrative services" presented on their website were not included and required an additional $2,500 to access. By that point, I had already rearranged my life to be there for a month and had already committed financially, so I reluctantly paid the extra money. The additional services were not worth it. It was a bait-and-switch. There were also serious issues with professionalism and basic respect. My belongings were damaged, including my ukulele. A $45,000 check from my father was lost for over a week. I also overheard staff gossiping about me which was shocking, emotionally painful, and deeply inappropriate in a treatment setting. My experience with my individual therapist Minnie was very unprofessional and harmful. She was unkind and unsympathetic and shared personal information with my father without my consent, including information that was completely untrue, which caused serious harm in my family. There were many situations that were actively retraumatizing rather than therapeutic. During my stay, a patient died by suicide in a room just a couple doors down from mine. One minute I was sitting across from her at dinner, and the very next morning I found out that she had hung herself in her room the night before. That alone speaks to the level of safety and support in the environment, and it had a profound emotional impact on me while I was already in a vulnerable state. Even the programming did not match what was advertised. Even the programming did not match what was presented. For example, "equine therapy" consisted of a single brief session where we all stood around and briefly touched a horse. That was the extent of it. When I got home, I immediately wrote to Sierra Tucson and provided detailed documentation of everything that had happened and asked for my money back. I did not receive any resolution. Overall, I spent a significant amount of time trying to advocate for basic aspects of my care while dealing with chronic pain and emotional distress. I spent an enormous amount of time trying to fix issues that should never have been my responsibility. It was incredibly frustrating and exhausting. Instead of being able to focus on healing, I was dealing with constant stress, instability, and emotional harm, which made my condition worse. People come to places like this when they are at their most vulnerable. What I experienced was not just disappointing, it was deeply harmful.

I was checking out places for my friend to get Physical Therapy after his discharge from Banner…read moreHospital. Upon entering the building, the smell of urine was noticeable. A housekeeper was dragging a large bag of laundry? garbage? through the hallway. The rooms were small, even for two people, and noted that some rooms had three people crammed in. I saw residents sleeping on mattresses on the floor. The plaster was falling off the walls. Baseboards rotting. The sign for the Utility room was missing letters. I felt like if this is how they cared for the building, what could I expect of the care for my friend. I would not have my dog admitted there. Cindy H

The facility is very run down, chipped paint, missing frames around doors, no climate control,…read morebroken tiles, dirty floors, walls and ceilings. The rooms are not stocked with basic linens and towels. There are no slide boards to assist moving pts from a chair to the bed. The night staff are no where to be found, there was a 3 hour delay in response from nurses. Healthcare staff do not follow safe medication practices-not following the 5 rights principles. They did not use two identifiers when meeting the Pt for the first time or any time. This same practice was repeated by nurses, CNAs, MD. There are no boards in rooms to identify nursing staff, treatment goals, etc..The beds are too large to fit through the door-this is a fire hazard. They were disorganized at intake-pt had been in bed for 5 hours before they started the admit process and several staff did not know he was there. The staff has been dismissive-making false promises and lying to Pts. There has been no Medicare annual inspection since 2023. The evening meal was 2 slices of bread, one slice of processed turkey and a small amount of frozen vegetables-not sufficient for the Pt to maintain their nourishment without family members supplementing the food. This facility is run by a for profit organization but it is clear the money brought in doesn't go into the facility. Someone from the state needs to intervene quickly. The staff need remedial medical training, the facility needs serious upgrades

Melissa was amazing and helped every step of the way. Such a great person. Highly recommended her.read more

I wanted to leave after the first night. Everything was a cf. I don't want to say anything because…read moreit was all mentioned in previous reviews. The only thing I can add is many staff members were wearing heavy perfume to hide their chain smoking. Then I was greeted by people who looked like they were dragged of the street.

Hubby broke his hip and rehabbed at SCR. They provided 3 meals a day, physical therapy, a shower…read moresporadically and positive energy. Oh and I asked for a broom so I can clean a lil mess, within 5 min. a lady came and cleaned the mess for me (that was niiice). There's nothing to complain about on this facility. Hubby wasn't ready to be discharged, though his healing progressed ... I don't think I'd want to leave either with all the catering, an employee surprised my hubs with a root beer float, he hasn't seen one in decades

The care my Mom received several years ago was deplorable! From leaving her unattended on a toilet…read morewithout her oxygen for 45 minutes, to the inattentiveness of most of the staff, to hardly ever checking her oxygen saturation levels with a pulse ox after they had her medical records before admission that she had respiratory issues after her congestive heart failure. The only time they actually paid somewhat attention to my mom was when they realized we were in the medical field and begin to question the care she was receiving. To make matters worst, the one time they had to send her out to TMC they moved a new patient into her room and threw her belongings in a trash bag and stuck them in the hallway. Not knowing if she was returning to their facility or staying at TMC. They did this within only 2 hrs! I know this because, I went to retrieve my Mom's glasses. Imagine my surprise when another patient was in her room. So no I would never ever recommend this facility to a loved one or anyone else for that matter!

My mother resides in this facility and she loves it! It gives me peace of mind especially since I…read moredon't live in the same state as my mother. The staff is absolutely amazing! Very accommodating to my requests and my mother's needs. I feel at ease knowing she has this level of care. I would recommend this facility to anyone looking for a comfortable place for their loved ones. I am extremely satisfied knowing she is in good hands. Staff is always available to help me and answer my questions.

this skilled nursing facility /rehab & long-term care / nursing home is horrific in every way! the…read morecare from CNAs, nurses is a travesty! personal care, if one is confined to bed and cannot go to the bathroom themselves, they are changed by an aid a CNA actually. that stands for certified nurse assistant! where they got trained I do not know!?, as each and every time, and each and every cna does not know how to do this properly. urine on your butt can cause bed sores which can be extremely serious! if they do use the wipes, they never and I mean ever wipe the cheeks on your butts! also, there were a few times where the CNA decided not to use any wipes at all! when I pointed it out to her, she was defensive. I watched how they rolled the chuck/pads under you and the brief how they taped it and how you rolled from side to side. so, from there on, I changed myself! they may not do personal care for me any longer! it boggled my mind! I was a patient there, I'm in a wheelchair for 10 years now but I broke my leg in a car accident and had surgery. so this is what I experienced above. it's difficult to write this in a review. but people need to know the personal care, and how they do not care! I am compassionate and realize they have many other patients, too many in fact, and some CNAs and nurses work double shifts. it has become the last couple of months, like a revolving door. people are quitting and I'll see a new face each and every day! this is difficult on the patient even though I do feel sorry for the employees. they should be paid more. also, they should be able to hire more medical professionals so they do not have to have 25 to 30 patients for one employee! therefore, the patient suffers as your call button will be going for one, two even 3 hours without help. suppose you're choking? suppose you're having a heart attack? after all, we are in these rehab facilities after coming from a hospital from many illnesses, falls and fractures, some are on oxygen etc. secondly, they seem to only care about money, about filling a bed! the meals are awful! they come cold, & every day three times a day the trays and the silverware are incredibly filthy! if you are one of the 10% of elderly that 'speak up', advocate for yourself, your own body and mind. watch out! they do not like that. so be very careful. it's like walking on eggshells. I lived it for 7 and 1/2 months. I didn't even have a way or the time to grieve for my husband that passed away only months before I entered on June 4th 2025. I left January 16th 2026. if you have a loved one, please do NOT bring them to Park Avenue health and rehabilitation Center. do not be fooled by fancy decor, as chandeliers and such as you walk in the front door..( at any place). looks are deceiving. and you will be greeted kindly by the staff and office people. you have to visit your loved one or be a patient moreover to know what you got yourself into! if you really love your loved one you will be aware of where you are taking them to live or to heal. and never sign anything before reading every word!

I had a very long talk with the executives of the facility. They listened well and didn't feel they…read morehad to defend the issues. Instead they seemed to be willing to address the issues. Thank you Amber, Laura and Corrie for being open to the feedback. There's a long way to go but I appreciate you taking the first difficult steps.

Went in for an interview for 1 PM today arrived 20 minutes early to find out that the person who…read morecalled for the interview they and instead of calling all the people on his interview list and letting them know that the interview was decided to just let us all show up and drive who knows how long cause I had to drive 20 minutes to get there and tell us that they weren't taking very unprofessional and the place is nothing like the pictures that show on the website. It's horrible compared to the pictures on the website I wouldn't dare stick one of my family members in that place.

Had a hard time finding the business on yelp but I HAD to share my experience. If I could give it…read morezero stars I would. This place put my mother in critical condition and we almost lost her. Is this a REHABILITATION facility or strictly a hospice facility !!? We were expecting our mother to recover not to be almost killed ! I am beyond appalled by the people who run this facility ! DO NOT trust them with your family !! DO NOT !!!

After breaking my left tibia, I was placed in Foothills Rehabilitation Center for therapy and…read morecare. I was somewhat worried after reading some negative reviews in Yelp, but my experience was a good one. The staff were very cheerful, friendly and helpful, especially Nicole and Mila. Anytime I needed help, medication, or had questions, the staff quickly responded at the push of a button, day or night. The food was varied and generally good and nutritious. The kitchen gave us two options for our entree, and allowed us choices of beverages and dessert. We were given 2 showers weekly, along with plenty of towels and toiletries.The shower was clean and I never saw any cockroaches or other insects. My room was cleaned daily and my bed linens were changed twice a week in contrast. I had therapy in the facility gym twice daily Monday - Saturday. My two main therapists, Andy and Dave, were kind, patient, and helpful. My leg was non-wait-bearing, so they showed me how to use a walker with one leg, and taught me how to use a wheelchair to get around. They also demonstrated some "hacks" for getting around and give me a list of excises I could do on my own. Foothills Rehabilitation Center thoughtfully provided tv headsets on request so my roommate could sleep and not be disturbed by noise from my television. Finally, there is an activities center where residents can meet people, play games, have sing-alongs near the gym. The only down point was that it was quite cold in my room the first few days of my stay. However, I requested extra blanketsand I was fine from then on. All in all, I was extremely pleased with my stay there, and highly recommend the Foothills Rehabilitation Center.