Questionable. The majority the staff I encountered while doing drop offs for my friend that is…read morecurrently there.On one hand she seems to be well but she informed me that she had bed bugs for third time.I was very disappointed to have encountered a elderly gray haired female staff member working along side another Staff member named Jose. The gray haired woman displayed "Karen" energy. Surprised my friend got the items I dropped off. I will be diving deeper into who to contact about the "Karen".

I am so grateful to Circle Tree Ranch for giving me my son back. He is now healthy, happy, excited…read moremotivated for his future and he is not only invested in his recovery, he is interested and engaged in it in a way that I didn't know was possible. I am blown away at how much he has changed in the three months he has been there. I did a lot of research on Rehabilitation Centers; including conducting many interviews. I only found a handful of facilities that I felt genuinely were in business to help people as opposed to making money off of desperate people. I let my adult son choose from these and he chose wisely CTR based on his personality. It turned out to be a lovely open place with really good energy. I felt great about his choice! He is very happy he made this choice and calls it a "great place". He has replaced the substance abuse with maintaining a healthy body and mindset. He still knows that he has to keep this momentum going and has taken the next step by entering into sober living. My son can be a hard one to crack and they didn't crack him; they got him to want to be sober and to love it. That doesn't mean that it was easy for him. It wasn't; especially at first with the withdrawal symptoms and mood swings that occur for awhile even after detox. He felt like quitting several times, but this is a determined group of compassionate people who were obviously very skilled at keeping him on track. I think one of the biggest problems with many rehabs is that they are not compassionate for the people they are serving. CTR treated my son with dignity. I can't thank everyone at Circle tree enough. Thanks to Karla. Roki, Eric, Mark, and everyone else there that touched my son. You are all angels to me.

My brother in law who is a veteran was admitted on Monday for rehab! He signed himself out on…read moreFriday evening since NO PT, OT or Speech therapy was ever done! He basically laid in his bed, served cold meals all for NOTHING! I'm a hospital RN and appalled with this facility! What a waste of money for the VA and wasted my brother in law's entire week when he was there for aggressive REHAB! Complaint has been filed with the VA as well! Don't look at this facility, keep searching!

In my previous reviews I talked about the terrible conditions and how they could even cause some…read morepatients to die. Well, my fiancé DID DIE! His sepsis escalated so much from their crappy treatment that he died about a month later!! His family did not want to sue and I was emotionally unable to start a lawsuit on my own.

As a human trafficking survivor, finding a treatment facility I could trust felt nearly impossible…read more Systems had failed me my entire life. I walked through Sierra Tucson's doors guarded, skeptical, and carrying wounds that most people will never understand. Thirty days later, I walked out transformed. From the moment I arrived, the staff went above and beyond to create a protective bubble around me, a sense of safety I hadn't felt in longer than I can remember. They were not just clinically competent; they were human. They saw me. The setting itself is breathtaking. Nestled in the Sonoran Desert, there's a stillness and beauty to this place that becomes part of the healing. And the programming? Intense... in the best possible way. Full days of structured, meaningful work meant that I genuinely felt like I received six months of treatment in 30 days. It's demanding because it works. A few moments stand out that I'll carry with me always. Jesse in equine therapy introduced me to something I never expected, the quiet miracle of regulating alongside a horse, feeling its heartbeat slow mine. It was unlike anything I had experienced in treatment before. Staying in the all-female lodge was not just a preference; it was essential to my healing. Sierra Tucson understood that without having to be convinced. And my service animal. We face barriers everywhere. Sierra Tucson was educated, prepared, and welcoming from the very first interaction. That alone told me everything I needed to know about how much they truly care. Our daily process groups gave me something sacred: a space to speak my truth without fear of retribution. To say the things I had never been able to say, and to heal by simply being heard. The care doesn't stop at discharge, either. The Connect 365 aftercare program, and Sean specifically, has kept that Sierra Tucson spirit alive in my daily life. That continuity matters more than words can express. Sierra Tucson is award-winning for a reason. In fact, it's time they receive another one. For survivors like me, this place isn't just a treatment center; it's proof that trust can be rebuilt, that healing is possible, and that we deserve care that meets us exactly where we are.

I was a patient at Sierra Tucson for one month in July 2021…read more It has taken me almost five years to write this because my experience there was so traumatic. I went there for help with severe chronic pain, depression, and trauma, and I left feeling much worse, not better. From the very beginning, I experienced a lack of professionalism and care. I was picked up from the airport by a staff member who immediately asked me if I smoked so he could smoke on the drive. The van smelled heavily of cigarette smoke the entire hour-long ride. That was my introduction to a place that claims to prioritize health and healing. My first night, after finally falling asleep around midnight, I was woken at 2 am when a staff member turned on all the lights and loudly announced I had a roommate. I woke up in a full trauma response. I was there to heal trauma, not be retraumatized. Within the first couple of days, I spoke with staff to try to arrange to leave. There were so many red flags within the first 24 hours, and it was pretty clear that this was not going to be a healing experience for me. I wanted to leave. They quickly arranged a meeting for me with one of the higher ups and he manipulated me into staying, taking advantage of my vulnerable state. If I had been in a better state of mind, I would have booked a flight home immediately. The environment was chaotic and disorganized. My toilet ran nonstop for over a week despite multiple reports. Staffing was inadequate, and there were many times I needed support and had to wait hours to speak to someone. The scheduling was a constant issue and incredibly stressful and exhausting. My schedule was almost always wrong, so every morning I had to go to the scheduling desk to get it corrected. I often had to wait because the staff were almost always late, and when they did arrive, they were unfriendly and unhelpful. I waited for appointments that didn't exist and missed ones that were never properly scheduled. I was told before coming that I would receive EMDR, which was one of the main reasons I chose this facility. After weeks of asking, I was eventually told I would not be getting it at all. I submitted many written complaints during my stay, and nothing was ever addressed. There was no accountability or follow-through. The financial aspect was incredibly misleading and exploitative. My family paid $45,000 for my stay. Only after arriving did I learn that many of the "integrative services" presented on their website were not included and required an additional $2,500 to access. By that point, I had already rearranged my life to be there for a month and had already committed financially, so I reluctantly paid the extra money. The additional services were not worth it. It was a bait-and-switch. There were also serious issues with professionalism and basic respect. My belongings were damaged, including my ukulele. A $45,000 check from my father was lost for over a week. I also overheard staff gossiping about me which was shocking, emotionally painful, and deeply inappropriate in a treatment setting. My experience with my individual therapist Minnie was very unprofessional and harmful. She was unkind and unsympathetic and shared personal information with my father without my consent, including information that was completely untrue, which caused serious harm in my family. There were many situations that were actively retraumatizing rather than therapeutic. During my stay, a patient died by suicide in a room just a couple doors down from mine. One minute I was sitting across from her at dinner, and the very next morning I found out that she had hung herself in her room the night before. That alone speaks to the level of safety and support in the environment, and it had a profound emotional impact on me while I was already in a vulnerable state. Even the programming did not match what was advertised. Even the programming did not match what was presented. For example, "equine therapy" consisted of a single brief session where we all stood around and briefly touched a horse. That was the extent of it. When I got home, I immediately wrote to Sierra Tucson and provided detailed documentation of everything that had happened and asked for my money back. I did not receive any resolution. Overall, I spent a significant amount of time trying to advocate for basic aspects of my care while dealing with chronic pain and emotional distress. I spent an enormous amount of time trying to fix issues that should never have been my responsibility. It was incredibly frustrating and exhausting. Instead of being able to focus on healing, I was dealing with constant stress, instability, and emotional harm, which made my condition worse. People come to places like this when they are at their most vulnerable. What I experienced was not just disappointing, it was deeply harmful.

I was checking out places for my friend to get Physical Therapy after his discharge from Banner…read moreHospital. Upon entering the building, the smell of urine was noticeable. A housekeeper was dragging a large bag of laundry? garbage? through the hallway. The rooms were small, even for two people, and noted that some rooms had three people crammed in. I saw residents sleeping on mattresses on the floor. The plaster was falling off the walls. Baseboards rotting. The sign for the Utility room was missing letters. I felt like if this is how they cared for the building, what could I expect of the care for my friend. I would not have my dog admitted there. Cindy H

The facility is very run down, chipped paint, missing frames around doors, no climate control,…read morebroken tiles, dirty floors, walls and ceilings. The rooms are not stocked with basic linens and towels. There are no slide boards to assist moving pts from a chair to the bed. The night staff are no where to be found, there was a 3 hour delay in response from nurses. Healthcare staff do not follow safe medication practices-not following the 5 rights principles. They did not use two identifiers when meeting the Pt for the first time or any time. This same practice was repeated by nurses, CNAs, MD. There are no boards in rooms to identify nursing staff, treatment goals, etc..The beds are too large to fit through the door-this is a fire hazard. They were disorganized at intake-pt had been in bed for 5 hours before they started the admit process and several staff did not know he was there. The staff has been dismissive-making false promises and lying to Pts. There has been no Medicare annual inspection since 2023. The evening meal was 2 slices of bread, one slice of processed turkey and a small amount of frozen vegetables-not sufficient for the Pt to maintain their nourishment without family members supplementing the food. This facility is run by a for profit organization but it is clear the money brought in doesn't go into the facility. Someone from the state needs to intervene quickly. The staff need remedial medical training, the facility needs serious upgrades

My mom has been here 3 times in last 4 months or so. They have a great facility and for the most…read morepart the PT and OT therapists were outstanding. My mom can be difficult to say the least. I agree with previous comment about CNA and Nurse manning. Many patients are elderly and required basic assistance with going to bathroom. The lack of needed help is highlighted at night and on wknds when there are no OTs or PTs assisting. I was not impressed with the doctor, my mom only actually talked to him 3 times in person in 3 different stays and I never talked to him or heard from him about mom in the multiple times I was in the facility. Overall I liked the place and the private room setup.

i got transferred to The Center about 1:00 today, Wednesday. i was basically ignored for 4 hours…read more The only way I had water was when my husband went to the nurse's station to beg for a cup of water. If he had not been here, I would not received any until 5:00 when I finally got a jug of it. Then, I never received dinner until at 7:15. The only reason I did, was the person finally answered my call button. Dinner tray was received 20 min later.I then asked about my meds that I take with dinner. Well, it is an hour later 8:25 pm, and no meds. I am going to give up and go to sleep.

Hubby broke his hip and rehabbed at SCR. They provided 3 meals a day, physical therapy, a shower…read moresporadically and positive energy. Oh and I asked for a broom so I can clean a lil mess, within 5 min. a lady came and cleaned the mess for me (that was niiice). There's nothing to complain about on this facility. Hubby wasn't ready to be discharged, though his healing progressed ... I don't think I'd want to leave either with all the catering, an employee surprised my hubs with a root beer float, he hasn't seen one in decades

I was sent here for rehab after breaking both of my legs in a fall while on the job. I had heard…read morethe horror stories about this place, both in reviews and direct from previous patients, but it was the only facility my employer's insurance would pay for. The doctors here disregarded my prescriptions from my surgeon, deciding they could alter them without examining or speaking to me. As a result, my pain, which had previously been managed effectively, exploded. Rather than keeping me on a set schedule and receiving my three different pain medications simultaneously, they arbitrarily decided that I have to explicitly ask for each of them separately, at least an hour apart. They also lowered the dosages while increasing the frequency. This is especially problematic overnight, as I don't want to set alarms that will wake my roommate 5-6 times throughout the night, so I have to rely on my pain to wake me, which means I end up waiting too long between doses, which makes the medication less effective at controlling it. The nursing staff is rude and argumentative. They gave me a wheelchair that was cobbled together out of parts that don't fit or lock in place properly, and the thermostat is set to 78 degrees. The splints wrapping the lower halves of my legs were already causing me to be warm in the typically cold hospital. Here I'm sweating my balls off, but I'm somehow still supposed to keep my splints clean and dry? Don't go here if you have any other choice. EDIT: Every nurse here has a different set of rules as to what medications I'm allowed to take, and when. Every time there's a shift change, the new nurse tells me they can't do what the last shift insisted was how I had to do it. One nurse says none can be taken together, and there must be at least an hour between different meds. One says two can be taken together, and there must be at least two hours between doses in the rotation. One says I'm only allowed one of them every four hours. Nobody knows wtf is going on.

My mother resides in this facility and she loves it! It gives me peace of mind especially since I…read moredon't live in the same state as my mother. The staff is absolutely amazing! Very accommodating to my requests and my mother's needs. I feel at ease knowing she has this level of care. I would recommend this facility to anyone looking for a comfortable place for their loved ones. I am extremely satisfied knowing she is in good hands. Staff is always available to help me and answer my questions.

this skilled nursing facility /rehab & long-term care / nursing home is horrific in every way! the…read morecare from CNAs, nurses is a travesty! personal care, if one is confined to bed and cannot go to the bathroom themselves, they are changed by an aid a CNA actually. that stands for certified nurse assistant! where they got trained I do not know!?, as each and every time, and each and every cna does not know how to do this properly. urine on your butt can cause bed sores which can be extremely serious! if they do use the wipes, they never and I mean ever wipe the cheeks on your butts! also, there were a few times where the CNA decided not to use any wipes at all! when I pointed it out to her, she was defensive. I watched how they rolled the chuck/pads under you and the brief how they taped it and how you rolled from side to side. so, from there on, I changed myself! they may not do personal care for me any longer! it boggled my mind! I was a patient there, I'm in a wheelchair for 10 years now but I broke my leg in a car accident and had surgery. so this is what I experienced above. it's difficult to write this in a review. but people need to know the personal care, and how they do not care! I am compassionate and realize they have many other patients, too many in fact, and some CNAs and nurses work double shifts. it has become the last couple of months, like a revolving door. people are quitting and I'll see a new face each and every day! this is difficult on the patient even though I do feel sorry for the employees. they should be paid more. also, they should be able to hire more medical professionals so they do not have to have 25 to 30 patients for one employee! therefore, the patient suffers as your call button will be going for one, two even 3 hours without help. suppose you're choking? suppose you're having a heart attack? after all, we are in these rehab facilities after coming from a hospital from many illnesses, falls and fractures, some are on oxygen etc. secondly, they seem to only care about money, about filling a bed! the meals are awful! they come cold, & every day three times a day the trays and the silverware are incredibly filthy! if you are one of the 10% of elderly that 'speak up', advocate for yourself, your own body and mind. watch out! they do not like that. so be very careful. it's like walking on eggshells. I lived it for 7 and 1/2 months. I didn't even have a way or the time to grieve for my husband that passed away only months before I entered on June 4th 2025. I left January 16th 2026. if you have a loved one, please do NOT bring them to Park Avenue health and rehabilitation Center. do not be fooled by fancy decor, as chandeliers and such as you walk in the front door..( at any place). looks are deceiving. and you will be greeted kindly by the staff and office people. you have to visit your loved one or be a patient moreover to know what you got yourself into! if you really love your loved one you will be aware of where you are taking them to live or to heal. and never sign anything before reading every word!

I had a very long talk with the executives of the facility. They listened well and didn't feel they…read morehad to defend the issues. Instead they seemed to be willing to address the issues. Thank you Amber, Laura and Corrie for being open to the feedback. There's a long way to go but I appreciate you taking the first difficult steps.

My first cousin is currently in this facility, and has some serious health issues and some memory…read moreissues, they have told her NOTHING, She really needs to be seen by a doctor. They leave her in her room and don't even talk to her. They do only the most minimal rehab. It's 8pm and she hasn't been fed. She's pressed her call button but no one came. This place should be ashamed to be taking money for the poor treatment they give.

Buena Vista is a good place, I have had to return bc of my addiction and the staff is very kind…read more Some people in particular were really helpful. Rodney, Lucas, Nomi, and others but unfortunately I cannot remember their names. Those three have definitely helped me the most, and even after I graduated the program they continued to help me through OP/IOP/alumni and it is somewhere I feel safe at. Btw their food is good and you get your own room in residential. Some people might not like that you don't get your phone, for me I found it peaceful. Past rehabs I have been to have you back your phone after a week or two. They do allow you to make daily calls and if you need to take one longer than 10 minutes you can always talk to your case manager. Would definitely recommend if your insurance allows!

Great until your insurance runs out and then your insurance your own... no follow up meeting no…read moresponsors nothing !!!