Very expensive and customer service goes downhill once you turn down future services!
During my consult I felt kind of rushed; like I had to make a life or death decision right then and there. I must say, though, that is what a good sales person is supposed to do. I was rushed in to my first treatment which made me feel like I was number one, I mean right after I signed the contract I was bumped up to be first in line for treatment (underarms BTW). First treatment done.
Went in for my next few treatments and everyone was nice. Then towards the end of my treatments is when their attitudes change, especially Kelly's and Veronica's. I remember one day in particular I walked in, made eye contact with Kelly and she walked right passed me without saying a word, not even a smile. Once my treatment was over she sparked up a conversation which then led to asking if I needed any other areas treated; I politely declined. After that day almost everyone lost their spunk with me, except for Adriana and the newer girls who I couldn't remember their names. I felt like they didn't want to provide customer service since I wouldn't be returning for another treatment because they are too expensive. When I checked out for my last appointment I stood at the desk while Veronica just stared at her computer; didn't bother to look up, say "we'll be right with you," nothing. The other girl working the front desk eventually called me over.
Another thing I didn't like about Ideal Image is that they were always late and what was really annoying is that there were a few times that I called to see if I could be "squeezed in" since my treatment was only 10 minutes max. and was told no yet there were many times I was seen 20-30 minutes after my appointment time because someone was squeezed in or someone was manipulated in to a contract and they were getting their first treatment.
Lastly, during one of my last treatments I was told I have blonde hairs... Um, I have NEVER EVER had blonde hairs and I know this because I used to pluck my underarm hairs because my skin was that sensitive. All of my hairs were dark so I'm led to believe that this company may specialize in laser hair removal but it may not remove hair for all clients; it just reduces the pigment color of dark hair.
Buyer beware and do research BEFORE going in for your consult. There are other places in Tucson that offer the same service for much less. read more