My husband and I had a really great experience here. I have anxiety in the dental chair and they were so accommodating and understanding. They constantly made sure I was doing ok through each visit I've had there. They explained everything thoroughly. My dentist is a hoot. He constantly tried to make the experience delightful and make me laugh. The staff here is friendly and patient and very helpful. read more

I went in for a basic cleaning and a replacement tray after my Invisalign treatment. I clearly stated the purpose of my visit and even confirmed costs beforehand. I left without the tray I came for and instead was given a diagnosis for a root canal that I did not request. I was also not informed of the associated charges in advance and only learned about a $601 bill days later through my insurance. This experience felt very misleading due to the lack of transparency about services and costs. I would not recommend this office to anyone looking for clear communication and straightforward treatment. read more

I had an 8:30 am appointment for a chipped tooth and i was there for over 4 hours. They'd come in (the dentist and the assistants) and leave again for 30 min to an hour. They need more dentists there. Some people don't have all day to spend. And they told me I might need a root canal but I have no pain at all and pretty good teeth. It's like they just want to charge me for something I don't need. read more

Billing practices are horrible and customer service matches!! I do not recommend this dentist to anyone unless you like getting robbed and ignored. I'm still waiting on a reply to my emails. read more

the old game of bait and switch is played by this office -- before my procedure i was given the price and what my share would be after insurance paid their portion --when i left the first time i double checked with the billing person in the office and was assured that the amount i was to pay was correct -- before i had my follow up visit my insurance company validated the amount they would pay and what i should pay --i again talked with the billing person and she agreed on what was owed which I paid -- now i am getting past due notices --very disappointed that these people cant be trusted read more

as soon as I walked in, the front desk gals make you feel welcomed, & check in was a breeze! I was in and out very quickly and the check out process was less than 3min. love coming in for my check ups here, no issues here for the past 4 years!! read more

The receptionists are gas lighters. I booked my first appointment with them and they changed the time on me and didn't call or anything so I showed up at the time I scheduled and was harassed for being late. My second appointment the same thing happened. They rescheduled my appointment without calling or texting to inform me. But because I felt so crazy after this happened the first time I paid closer attention to the reminder text they sent which showed an hour earlier. Also, why are they changing the times? Oh, probably because if you don't show up on time they have it down that they will charge you. It's a total scam. Can't help but notice they move my time up every time too. Ideal dental, STOP CHANGING THE TIMES, it's not ideal for your clients. Needless to say when I found the emails at time of booking and then saw new "reminder" emails after the fact with a different time That was enough for me, I won't be going back. read more

Just had my yearly check up, amazing as always. Miriam and Enma were very professional and great! I will always come here and recommend my friends and family. read more

If I could give zero stars I would. My kids (19 & 14) have pretty good teeth....no cavities. Sure their gums are inflamed, most people are a tad. They told me a few weeks ago when my 14 yr old was there that he needed a deep cleaning (the scaling and root planing). I declined. The dental hygienist then said (when the dentist left) they tell everyone that, he'll be fine w/out it and told him how to brush his gums better then proceeded to do his regular cleaning. Today my 19 yr old went without me (first time w/out me). No cavities, gums are a bit inflamed and they suggest a deep cleaning. He called me and I said no. They refused to do a cleaning at all. My dental knowledge is quite extensive. I'm sorry, but I 100% feel like they are not truthful at all. Especially when the hygienist told me they tell everyone that with my other son. I'm just floored they refused to do a cleaning at all. I dunno, I'd steer clear of going there. read more

Ideal dentist charged me 225.00 dollars for a deep cleaning above what my insurance paid. They assured me that there would be no other charges. Ideal then sent me a bill for an extra 59.60 dollars. read more

SCAM If you'd like to magically develop periodontal disease and need an 800$ deep cleaning not covered by insurance this is the place for you. It's strange how I didn't have periodontal disease back in January when I had a normal teeth cleaning but now have developed it to a point that I need $800 worth of cleaning. Like I get up selling but straight up refusing to clean my teeth unless I pay $800 is pretty wild. Just check on the reviews below seems to be a pretty common theme. Sounds like some dental insurance fraud. read more

Went in for an initial visit and waited 30 minutes past my appointment time. Was finally seen and only able to do xrays because they ran out of time and were going to lunch. Went in the next day for my cleaning and left after waiting 45 minutes without being seen. They called me an hour after my appointment time asking where I went because they were ready to see me. I said at home. They actually asked if I wanted to come back! Sorry but not for that type of patient care! Awful! read more

My family of 4 have been patients there for a few years. We really liked the dentists. But I've since pulled them all and we are going elsewhere. Magically everyone needs $200-$400 deep cleanings on their gums when perfectly fine the last visit 6 months prior. That was the straw that broke the camel's back. The main issue I've been dealing with is a $1200 billing charge from when my son had his wisdom teeth removed back in 2022!! They have been given the insurance information no less than 5 times to get the matter resolved and they have yet to file insurance. I've called multiple times, and spoke to them in person. They take the insurance information and assure me they will take care of it. Welp, my son's phone is once again getting blown up with text messages asking for $1200! We've yet to be sent anything in the mail. They've lost us for good. Too bad the office staff ruins it for good dentists. read more

I had to file a complaint against this office for doing dental procedures on my sister without getting prior authorization from her insurance company and now their trying to make my sister who has short term memory foot the bill for their mistake. the receptionist salina makes excuses as to why she can not assist me with this billing issue which they failed to get prior authorization for first. Her first excuse was that it would take too long to get the authorization and hold up the patient. I am my sister power of attorney and I did not autorize any unauthorized procedure. I called her again today and all i got was stonewalling, gaslighting and excuses as to why she was not returning calls or taking care of this bill error. I am filing a complaint with Humana health dental because my sister who has short term memory and who myself as her power of attorney did not authorize any unauthorized procedures. Salina the receptionist failed to get the pre-authorization and now Ideal dental wants us to pay for Salina the receptionist mistakes. I will continue to persue this issue on my own since all Salina has is excuses when I call as to why she has no answers and this is why she does not call back to follow through. Make sure you ask questions like we did before any procedures and make sure you ask if they got pre-authorization before doing any procedures so they don't try to stick you with the bill. I have b een trying to settle this issue since the beginning of December with no return phone calls and stone walling filled with excuses from the Receptionist Salina. i ask to speak with office manager she sayd she was aware of the billing issue. I asked her what was they doing about it and she goes into making the excuses as to how busy they are and i explain to her that were customer too. I always knew from the beginning that this issue would resolve but I was still trying to give Salina and whoever else time. I told Salina the receptionist today i was going to file a complaint with the insurance carrier Humana and she continue to send the bill twice. Gaslighting we will not pay for their mistake in not obtaing the proper paperwork before doing all those x-rays . she thought i was going to go away and they continue with the bill but i believe i am not the only one and must continue the exposure. please make sure your insurance will cover your procedure or they let you know upfront so you too are not left with a huge bill due to their mistake. read more

Incompetent staff. Will not be coming back; I referred my wife here after a positive experience I previously had a year ago. On her first visit, she was miss quoted prices and they tried to add unnecessary service's. On 2/2/2023 she had an appointment for 9am and took off work to make it there early (we received an appt conformation the evening prior) but they were closed and did not bother to notify pts. They called later that morning to reschedule for FOLLOWING month. Very disappointed. read more

I made an appointment at this location and told them that I needed a general cleaning as well as xrays and exam. They stated that they would be happy to get that taken care of for me, once i get there i get x rays done and the exam. They come back and state that after the exam they "recommend" deep cleaning on two of my teeth which is an additional $300. i let them know that i will get that done later but for the time being i just need a general cleaning, the hygenist states that they cannot move forward with anything else until i get that done. i blatantly ask her that if they are refusing to give me a general cleaning until i pay the $300 and she tells me that its the recommendation so nothing else can be done until i do so. Beware of this place as they will try to upsell you and will not service you until you pay for them. read more

This place is NEVER on time with their appointments. You can expect an hour wait time from you set appointment time no matter how early or late your appointment is. The staff is nice but when you're taking off from work to go to an appointment, you expect to be seen at the set appointment time. On top of that, they charge you a $50 fee if you try to cancel because you know you don't have 2 to 3 hours to spare that day. They should be paying a $50 fee for making customers wait for over an hour to be seen. read more

SCAM ALERT! They will list dental problems that don't exist just to take $$ from you. After they will give you the most mediocre service ever. Don't trust their google and Facebook reviews. read more

I noticed a few bad reviews on here and as someone with a Dentist Phobia who has also spent well over $50,000 on crowns and other dental work I can honestly say Dr. Paul and this practice is fantastic. They were able to get me in straight away and accommodate my needs in fixing my broken crown and replacing it. It was quick and painless. The doctors and staff here genuinely care about their patients which is very different from the horrors I've experienced at other practices throughout my life. I'll be continuing on with them for my general dentistry, they've earned my trust and their pricing was more than fair. These guys are top notch and provide great care and do excellent work. read more

Very friendly, honest and informative staff. They always gave me prices before committing to any procedure. This is a very busy establishment but they're pretty quick at getting you in and out. All the paper work is done online due to covid. They follow all covid guidelines, masks, etc. Dental work is expensive over all but they're much more affordable than any other dentist I've seen in Dallas and Rockwall. read more

the worst dentist I've ever been to, every time I make an appointment they have something to say that they don't say when they call you to confirm the appointment, but I'm one of the people who likes to give opportunities, today I had my tooth cleaning appointment my teeth, which I have been waiting for for more than 6 months, they called me to confirm my appointment at 8am, well I arrived at my appointment, they handed me in and everything, and then they told me how my teeth were, if there was any medical condition at all. To which I responded, the only new thing is that I am pregnant with my first baby, to which the assistant responded ooh, if you don't bring your reference for your obygn, we can't assist you, to which I responded, they were supposed to know that I was pregnant when I filled out my form to confirm the appointment, and when they called me they did not tell me that I had to bring something from my obgyn, there is always something that was not right every time I have an appointment with you, and she answer me, I will send you to the front desk to schedule another appointment, to which the girl in front told me I will give you until March 2024 to which I replied that it is not possible I was waiting half a year for my appointment and now it turns out that I cannot be Attended, I asked her if they had read the form where it said that I was pregnant because they had not told me anything when they called me to confirm my appointment, to which the girl answered that we do not read forms, I then told her what her responsibility is, for which I was not attended to today, it is my last time to go to this stupid place, if you have any medical condition, be careful because they do not read your form and you can be in danger, both with the staff and the place is horrible read more

Great service! Until now..... Tried to make a Saturday appt to have a deep cleaning and a few fillings done. I was told that Saturdays are half days and i would have to make a appt during the week. I got the print out of how much it was going to be a left. Now I have taken a half day off work that cost me quite a bit of money and when I arrive I am told that only the filling were scheduled and they cannot do the deep cleaning today. Even though my printout shows I was coming in for both. So now I am out on my paycheck and I have to go through the process again with another dentist..... thanks for wasting my time! read more

The good: They made room for me on a Friday because I was in pain. I needed what was left of a tooth (the roots) extracted. The Bad: The office manager came in with a quote of $400+ to do the root extraction and also another $400+ to extract the tooth next to it...I'm on SS and don't have insurance as I'm not 65 yet. Dr. Shovac said she'd do the extraction of the roots for what cash I had on me($200) since I was in pain...Numbing was good, and procedure was OK. I was OK until the numbing started to wear off. Then the REAL pain began. I was only prescribed Tylenol 3 and 150mg of clindamycin and 600g Ibprofen. The next day (Sat.)I had to go back as I couldn't eat or sleep due to the pain (which was much worse than the pain I originally had in the first place).She said I had a "dry socket" and put some sort of paste in the socket that helped then, but would only prescribe tramadol as a substitute for the Tylenol 3 that wasn't touching the pain. I told her that Tramadol wasn't effective with me and I needed something stronger, but she said that was all she would prescribe. The tramadol didn't touch the pain either. When the paste wore off, I was in extreme pain again and the whole side of my face up to my eye was swollen very badly. I had been taking the prescribed drugs as ordered, but I ended up having to go into the Emergency Room as I couldn't stand the pain any longer. I don't know if it was because I couldn't pay the full amount that they asked for or what, but even online it says that a dry socket is extremely painful and vicodin is usually prescribed. I ended up on IV antibiotics and demerol with a prescription for a higher dose of antibiotics and vicodin. Am doing much better today (Monday) and the swelling is down and the pain is under control. Needless to say, I won't be going back . Just because I didn't have insurance or be able to pay $400 for an extraction doesn't mean the $200 extraction (that the dentist offered to discount the price to, I didn't ask her to, I just told her $200 was all I had ) deserved any less consideration...Dr. Shovac didn't take me seriously when I said that the pain medicines weren't working and she could see how badly swollen I was on Sat. I even told her I was concerned about not being able to come back the next day because they are closed on Sundays. So I ended up with an Emergency Room Bill on top of the $200 I had already spent, but you can't imagine how excruciating the pain is with a dry socket..Ideal Dental may be OK for routine things, but if you are in pain, find another dentist. My pain was 10 times as bad 3 days later (Sunday) as when I originally went in. Monday 10/9/19 Mindy of Ideal Dental did try to call me to "discuss" my visit with them as she had read this review. There is nothing to discuss. All they need to know is written in the review above. I don't want to feel like I have to justify not wanting to live in extreme pain because they "can't prescribe anything stronger" than what they did. That's a bunch of hooey and they know it. What started out as an "act of kindness" backfired into pain I've never had before, even with kidney stones. You need to listen to your patients and take into consideration the pain they are in. read more

Friendly staff but do not take your business here if you work hard for your money... I had to call them every month from November 2017 all the way through June 2018 until they finally billed my insurance correctly... originally they were billing me $1100 "that my insurance didn't cover." I ended up having to pay them $549 because I value my credit and I understand that an estimate can be off sometimes "but come on $549." I've had my insurance for 15 years, never had this much trouble with other dental offices. read more

Never take your child here! Took my Five year old daughter here for a simple filling. Less than a year later, it falls out and causes a severe infection and extreme pain! Pain so bad that they had to give my now Six year old Codeine!!! Plus they tried to charge my insurance company for work they never did. Screw this place. And lm looking for an attorney! read more

Ideal Dental Forney - My child after the filling fell out from ideal dental - General Dentistry Near Me - Forney, Texas

The absolute worst dentist I have ever been too! First off they called and cancelled my husbands and my appointment and rescheduled us for two weeks out... okay no big deal. I have confirmed with them that they DO cleanings on Saturday's and I was assured it was no problem. So we get to our appointment 30mins prior as we are new and I was sure we needed to do paperwork. So we do the paperwork and 10:15 rolls around... (our appointments were at 945). 10:15 hits and they take me back and make me do new xrays even though I have had my previous ones (taken six months prior) sent to them... they had to do new ones because "they have brand new better equipment"... they move me to the chair 35 mins later a girl comes back and takes some more pictures and explains I have all these problems... and the hygienist will be in shortly to go over them. 20mins pass and he comes in tells me all the "hard news" and tells me I am ready go. HE NEVER EVEN CLEANED MY TEETH. It's after 1115now and my husband is STILL in the lobby... I tell them he will not be going through all that, create him a plan and let's leave... they could tell I was over it. My husband was in and out in ten minutes. The gal at the front desk tries to schedule me and says "oh we just don't do cleaning on saturdays, and we are booked through April of 2019 if you are sure you need a Saturday". So they don't do cleaning me on saturdays unless your schedule it 6 months out.This place is insane, and I believe they are just trying to rack in your insurance, they had zero intention of cleaning my or my husbands teeth, but they sure submitted that insurance claim QUICK. I got home and went over the paperwork they gave me and it was all New things my previous dentist who was a highly recommended dentist never mentioned. I went from a B grade mouth to a D at this facility, and everything they put on my recommendation plan was all things that instantly capped out my insurance, with a low out of pocket expense.... Go somewhere else, this place is a total scam. read more

My first time going to this office & it was great. Staff was kind. Mary the hygienist was very friendly, as well as Dr. Shovak & Miriam the assistant. I would definitely recommend this office to anyone! read more

I went there 4 years ago I had about 5 appointment with Dr. Adams I had I had insurance but I still had to pay over $ 1,200.00 Dr. Never fixed my teeth. read more

Love coming here! They make you feel comfortable. All the staff are super friendly. Dr sovack is so caring and kind. I had a lot of work done with them and I'm so glad I decided to give them a try. read more

I love this location! Dr. Pham and his team are amazing! The front office team is very professional and they communicate with you about every step of your treatment plan. I live in Dallas and I have no problem driving all the way to Forney to receive their excellent service. read more

My husband and I have been going to Ideal Dental for several years now. They are very professional and upbeat. We have experienced dental work, Invisalign, cleanings and more. We have never had any bad experiences. If you're looking for a quiet, clean, professional place to move you dental care to, we recommend Ideal Dental. read more

My and my wife moved to Forney and we looked for a new Dentist. We went her because it had good reviews and they said they had people who speak Spanish which helps for my wife. We show up and nobody speaks Spanish, strike 1. They give us a plan which has a bunch of stuff that our last dentist didn't say we needed but we figured we would trust them. The plan states what our Insurance covers and what we need to pay. We do the procedures and pay our part the day it was done. We get a bill in the mail a few months later for bill of over 500. I call to find out what it was for and they say my insurance is not covering the procedures. I call my insurance and they say that type of tooth extraction is not covered. Ideal Dental is saying it is my fault and I have to know what is covered and not covered even if they give you a plan that states what my insurance will cover, and I have to pay it. Total rip off, I would not have done the procedures as we didn't really think it was necessary if they would have told me the truth up front. They will scam you watch out. read more

The office is always turning over staff. I have seen 3 different dentists here. Each time , something else is wrong. Today. I went in to have a crown put on and was whisked in for a tooth cleaning. Then. I was informed I needed to redo a filling and had several more possible cavities forming. 4 hours later I was being fitted for a crown. Then, they left cement on my front tooth Called and went back and sat for 45 minutes where It was hot. I left and have to go back the following morning. In less than 6 months I have spent 2k. read more

Was told they could book an appointment for me on either of the next two Saturdays. Then they realized I was not a new patient and told me they could not get me in until next year. I don't get it. There are appointment times available but only if you are not an existing patient? I then asked what the latest time I could book during the week. They said 4:00 but would not book anything. Only told me they would call if someone on a Saturday cancelled. Don't know what happened. They used to be friendly and competent here. Apparently charging insurance for new clients is preferable to taking care of existing ones. Will be taking my family to a dentist in Forney that cares about their patients. read more

This place is a scam. They bill for unnecessary procedures and charge everyone for a root canal even if it's not necessary. They also act as if the customer doesn't have a say in the procedures they want done. I went in for a simple crown replacement and they ran the bill up to $1000 with unnecessary procedures. The crown I did receive was poorly done. I have other crowns that are older that appear in better shape than the one I received there. Then I went back in for my yearly cleaning and was then informed that I need another root canal, I need to replace my filings and replace a second crown because they evidently don't like the way it look. I find all of the interesting because I am not having any issues or pain. Their bill is about 2k. I am finding a different dentist as soon as possible. read more

I really like this place. Dr. Adams is the best and so is Kim M., one of the dental assistants. But what is horrible, is the demeanor of some of the staff. I have Invisalign and Dr. Beleu was so incompetent. I only needed one tooth on my upper mouth and five on my lower mouth. After my treatment, the bottom teeth shifted so I went back, his comment "well, don't worry, nobody really looks or sees the bottom teeth."....Really?! And Rene is the worst and rudest scheduler I have ever met. It's unbelievable that when they answer the phone, part of their message is "how can we make you smile today?" Rene not only doesn't smile, but is rude and insensitive. I can't wait for my treatment to be over. Truly disappointed, Gino R. read more

Beware of ideal Dental! We have been customers with Ideal for several years with great dental care UNTIL...I went in to receive x-rays and cleaning that comes with the plan I purchased through Ideal Dental. They REFUSED to clean my teeth unless I bought the upsell extras starting at $260 (they reduced the price to $175), but WOULD NOT honor the simple teeth cleaning that comes with the plan. In the past, we always received our xrays, cleaning by a hygienist, AND THEN a dentist would come in. This time neither the dentist OR hygienist checked for the depth of pockets in my gums (the dentist ONLY visually looked with his mirror) before sending someone from the front office to try to "upsale" more procedures including a dental implant! By the way, I have never had pockets at any if my previous cleanings...in fact, the last time I was in the hygienist remarked how little plaque/buildup I had on my teeth! I called the dental discount plan to get a refund on my plan because ideal Dental would not follow through with the discount agreement I purchased Ideal Dental has gone from fair, honest and reputable place, to a bait-and-switch operation that does not honor the insurance discount plan. I'd be very careful and consider my options very closely before using ideal Dental, Forney! If I could give it a lower rating, I would definitely do so! read more

The dentist is very friendly, but watch out for the dental insurance scam. After receiving your check up, the dentist will likely tell you that you need a lot of work that conveniently costs near the maximum amount that your insurance company will pay for the year. After the dentist does the work that pays the most, he will give you a mediocre teeth cleaning. I will not go to this dentist again. Be careful! read more

Great dentists but they fraudulent bill and tough to get money back. Overbilled us 3 times and always an issue getting money back. If they find some wrong during your visit you will be pressured to do same day fix and must pay before services are rendered. read more

Had 4 fillings done there today. I've never had them done before so I was very nervous but the staff there made me feel very comfortable. I was in and out in an hour with zero pain. I'm very happy with the service there. My entire family goes to ideal for all of our dental work! read more