I had to have a tooth (#31) pulled and I was nervous and ready for extreme pain. Dr. Mueller was…read morequick and comforting. The pain was minimal.

Front staff rude (Angela) they just mute you or put you on hold without saying anything. Automatic…read moreput another employer to speak with you without giving you heads up instead of showing care values for the patient. They never look into patient chart to see what going on or why you are calling. Expect you to know everything when calling for any appointment. Instead of looking you up and seeing what's going on. When they could take that extra step to look into your chart and actually assist patient. They will schedule you and not even put you down on the scheduled or called you to r/s appointment due to provider not being in. Disappointed overall, seems like they are only about the money and that it!

I am very happy with the care we receive at the The Dental place. The staff are very friendly and…read morecourteous. I have had several crowns installed as well as fillings. I would recommend this office. They have also got me in when we had emergency tooth issues.

Super friendly receptionists and very competent dentist. The hygienist make sure you feel…read morecomfortable as well. Usually the wait is very for so you actually start with 10 minutes of your scheduled time.

This staff at Dr. Dyer's office make this the most professionally run medical facility I've ever…read morebeen to.

This is a very friendly welcoming environment and the staff takes very good care of you. I highly…read morerecommend them if you need dental care.

Unfortunately, Mirror Lake Dentistry has been closed for quite some time like 6 months so my wife…read moreand I needed to find a new dentist. My life found this place. This place is like no other as it reminds me a mini mall but for dentist specialties. I went for a cleaning and x-rays. My appointment was around 7:30am and I was down out in 50 minutes which is not too bad. I wish I knew about the mini-arcade that they have in there, but then again I would be occupied and not want to have my appointment nor head to work. The only downside is they do make you fill out a lot of paperwork and it is on your phone which sometimes it makes it hard to fill out. I wish they have an option to send it through email and fill it on the computer as doing it over the phone can be tricky. Xrays was not too bad, they have this machine that does a 360 xray which was fun, they do the other x-rays which where they stick the film in your mouth and take a snapshot. It is not too bad, but that takes around 20 minutes. Then, they did my teeth cleaning which took around 15 minutes. I spent the other 10 minutes waiting to get my teeth clean and then 5 minutes for the dentist to come in and check out the teeth. Overall, I do not mind coming here for my future visit. Staff was nice and friendly and patient.

Estoy intentando comunicarme desde hace un tiempo, para agendar cita para mi hijo, él ya está…read moreregistrado pero me cuelgan la llamada, las recepcionistas no hacen el trabajo bien, en ves de colgar me gustaría que me digan si van agendar cita a mi hijo o sino para conseguir otro dentista... Estoy decepcionada de este lugar. Las mujeres de recepción deben contestar las llamadas

I hadn't been to the dentist in longer than I'd care to admit. I'd take my kids, but never made…read moremyself a priority. It's not that I was scared of the dentist, I was just scared of the cost. I made myself an appointment this week. The staff welcomed me when I checked in. What really sold me was my dental hygienist, Kaylyn. She was friendly and made me feel at ease. She explained the procedures and helped distract me from pain or nerves when they had to numb my mouth. She even talked me into coming back the next day to finish the procedure. When I left, I felt like I had a friend!

The doctor and staff are top notch! They made me feel cared for. They were friendly, and most…read moreimportant, gentle! I highly recommend Crandall dental to anyone needing a good dentist.

Love Dr Merchant, she is kind, patient and gentle when doing my dental procedures. My last visit I…read morespent a good sum of money to handle my dental needs, including X-rays and I paid everything up front. A month or so later they let me know I had a balance for a X-ray that I felt I paid for already and we go back and forth about and I request an itemized bill (that I never received) because I did pay for one. I was not in a rush to pay for this as it was right before Christmas but the notices were harassing and threatening to take to collections. If you cannot train your office staff correctly or manage accounts better then void the charge. I shouldn't have to pay extra after spending over a thousand for my visit up front when I already paid for the X-ray before my actual dental procedure. I did pay it but am still receiving harassing notices to send me to collections.

I've been a patient of LM for a few years and haven't had any significant issues to date until…read morerecently. Full disclosure, I went nearly the last two years without a cleaning, which certainly contributed to my current situation. Last week, I, along with many other employees, was unexpectedly laid off by my employer. As my medical and dental benefits were only good for the remainder of the month, I reached out to my providers to use my insurance while I could. LM was able to fit me into their schedule on short notice for a standard cleaning. Upon arrival, they required updated xrays, an unexpected expense, but a necessary one according to them. After reviewing the new xrays and performing a gum depth test, my hygienist informed me that while I had no cavities and it was evident that I brushed regularly, I still had some below the surface plaque that would require a deep cleaning that would cost me another $150 on top of the $60 I had just paid for xrays. I told them of my situation and that I was only planning on receiving the cleaning that would be 100% covered by my insurance. I also hoped to file on a second policy my wife had (which it later turned out did not cover me). I left without a cleaning, reviewed my options, and determined that I couldn't afford the additional expense given my financial situation. I called LM back the following morning to let them know of my decision to have a standard cleaning and to forego the deep cleaning until a later time. They offered to let me pay in two installments of $75. I politely declined. At which point I was told I had no choice in the matter. I could either pay for the deep clean or not get a cleaning at all. I informed them that I simply couldn't do that and was told that perhaps I could come back in the future then when I had better insurance. I was pretty floored, to be honest. I dont expect anything for free, but I would have appreciated some kindness and empathy, which I did not receive at all. Their commentary regarding my insurance also felt below the belt. Now, it just feels as tho it was a money grab on their part, forcing me to pay for xrays and then refusing to provide the cleaning my insurance would cover. It's an embarrassing situation, to be honest, and the employees at LM Family Dentistry made me feel rather small. It's not something I would wish on others. When I do get new employment, hopefully soon, I'll be seeking out a dentist practice that cares about their patients. I would encourage you to take your business elsewhere.