They tell you a price and give you a dental plan then after you pay they switch they switch dental…read moreplans, the original dentists is not there any more. Then im not getting what was in the original plan and they want more money. You can't talk to dentists about what was discussed she is not there. I see a lot of co.plaints like this about them .The office manager is the rudest person ever. They won't even try to help.

Bad experience from the get go. I couldn't even understand the Asian guy who answered the phone…read more They were way too concerned with all the billing details instead of addressing the insane pain that I was in.

I'm gonna tell you what. I wouldn't use this dentist place if they was the last one on earth. y'all…read moreused my momma and took her money. lied to her. she paid 5000 dollars for some teeth that weren't even the real ones. I am gonna write to whomever I need to to complai. yall told her these permanent teeth were the ones she paid for. it's not right. now she has to go somewhere else to pay agai. shame on yall.

Nope. Got braces installed and DDS, Orthodontist George Jacobs stated that he couldnt fix my…read moreunderbite and or midline. Referred me for oral surgery, which I was not opposed to and paid for the consult. Just so that the oral sugery can tell me that my underbite was mild and that braces mid-line correction treatments would help. By the way they estimated my 18month treatment for $12,000. Insurance covering 9 and 3 out of pocket. My family of 4 are all patients here and have been for years . It used to be good. Now its a processing center.

Unfortunately, Mirror Lake Dentistry has been closed for quite some time like 6 months so my wife…read moreand I needed to find a new dentist. My life found this place. This place is like no other as it reminds me a mini mall but for dentist specialties. I went for a cleaning and x-rays. My appointment was around 7:30am and I was down out in 50 minutes which is not too bad. I wish I knew about the mini-arcade that they have in there, but then again I would be occupied and not want to have my appointment nor head to work. The only downside is they do make you fill out a lot of paperwork and it is on your phone which sometimes it makes it hard to fill out. I wish they have an option to send it through email and fill it on the computer as doing it over the phone can be tricky. Xrays was not too bad, they have this machine that does a 360 xray which was fun, they do the other x-rays which where they stick the film in your mouth and take a snapshot. It is not too bad, but that takes around 20 minutes. Then, they did my teeth cleaning which took around 15 minutes. I spent the other 10 minutes waiting to get my teeth clean and then 5 minutes for the dentist to come in and check out the teeth. Overall, I do not mind coming here for my future visit. Staff was nice and friendly and patient.

Estoy intentando comunicarme desde hace un tiempo, para agendar cita para mi hijo, él ya está…read moreregistrado pero me cuelgan la llamada, las recepcionistas no hacen el trabajo bien, en ves de colgar me gustaría que me digan si van agendar cita a mi hijo o sino para conseguir otro dentista... Estoy decepcionada de este lugar. Las mujeres de recepción deben contestar las llamadas

Knowledgeable, friendly, helpful staff. Clean and nicely designed offices…read more Forney Family Dentistry is an absolute gem and well worth my extended travel (I reside in Plano). I've never been so at ease in a dentist's office in my life. Dr. Crozby, herself, was amazing to work with. I look forward to future interactions with her and her wonderful staff.

STAY AWAY! I went to Forney Family dentistry based on a…read morerecommendation I saw. I schedule an appointment for a cleaning and inquired about Invisalign. I have documentation that shows Invisalign as the procedure. I was called in December of 2025 saying they were running a special on Invisalign and if I was to pay in full for the service before the end of year the doctor (Melina Morrison) was going to knock off ~$500.00. The appointment was in December 2025 and it is now April 2026 and STILL NO ALIGNERS. I kept getting the run around when I called to inquire about my retainers and cancel since I have NEVER received any product. They refused to call me back or refund my money. I also discovered that Invisalign is in fact not the product they use but is listed all over their website. This is a continuous battle and in my personal opinion the office needs to be shut down for fraud based on my own experience and that of other reviewers that have posted.

I wanted to update my most recent experience with the smiles workshop in Forney. I was very…read moredisappointed about the time it took to actually deliver the partial that they were making for me after I finally received the partial. I had an issue with it and returned it to them and they obviously fixed it but overall, I'm just wanna update my perspective about the facility. It's great on end of delivery of the services but I still think they are Customer Service lacks just a bit but overall, I'd say that I'm very happy with my experience and I'm it only was there to receive some work that another office was unable to provide, but my experience is great and I'm had a cleaning also while I was there they did a great job with that so smiles workshop is really a great facility to visit. My last visit before this delivery of this partial was very very displeasing but with the delivery of the partial I think all of that has been rectified so to say thank you Mail.

This review comes with mixed emotions. My experiences here have not all been bad…read more I was a patient at this office for over four years. My hygienist, Bev, is simply amazing, and I truly hate that I have to leave her. She is the reason I stayed as long as I did. Over the years, I have seen constant doctor turnover, which leads me to believe this is a training facility. Because of that, I strongly caution patients to be very careful about what procedures they have done here. What should have been a routine procedure was handled poorly. In my opinion, the doctor chose profit over doing what was right, which ultimately cost me more money and led to unnecessary additional work. While they did offer to correct the mistake, by that point I had completely lost trust in the team. To be clear, my main issue is not with the clinical staff, but specifically with Jenny, the office manager. Unfortunately, she lacks professionalism, maturity, leadership, critical‑thinking skills, and basic customer service and patient‑care abilities. It took 7-8 months to get even partial resolution to my issue, and somehow, I became labeled as "the problem." This stemmed from her inability to have difficult conversations or answer direct questions. It is disappointing to see leadership project their own professional shortcomings onto patients, turning the situation into victimization and labeling the customer as problematic instead of addressing the real issue. Do better and find a role that better suits your strengths--this behavior is a poor representation of the company. Overall, for simple maintenance and cleanings, the team does a great job and I would recommend them. However, for anything beyond basic care, I strongly suggest seeking treatment elsewhere. Danielle Jones

Love Dr Merchant, she is kind, patient and gentle when doing my dental procedures. My last visit I…read morespent a good sum of money to handle my dental needs, including X-rays and I paid everything up front. A month or so later they let me know I had a balance for a X-ray that I felt I paid for already and we go back and forth about and I request an itemized bill (that I never received) because I did pay for one. I was not in a rush to pay for this as it was right before Christmas but the notices were harassing and threatening to take to collections. If you cannot train your office staff correctly or manage accounts better then void the charge. I shouldn't have to pay extra after spending over a thousand for my visit up front when I already paid for the X-ray before my actual dental procedure. I did pay it but am still receiving harassing notices to send me to collections.

I've been a patient of LM for a few years and haven't had any significant issues to date until…read morerecently. Full disclosure, I went nearly the last two years without a cleaning, which certainly contributed to my current situation. Last week, I, along with many other employees, was unexpectedly laid off by my employer. As my medical and dental benefits were only good for the remainder of the month, I reached out to my providers to use my insurance while I could. LM was able to fit me into their schedule on short notice for a standard cleaning. Upon arrival, they required updated xrays, an unexpected expense, but a necessary one according to them. After reviewing the new xrays and performing a gum depth test, my hygienist informed me that while I had no cavities and it was evident that I brushed regularly, I still had some below the surface plaque that would require a deep cleaning that would cost me another $150 on top of the $60 I had just paid for xrays. I told them of my situation and that I was only planning on receiving the cleaning that would be 100% covered by my insurance. I also hoped to file on a second policy my wife had (which it later turned out did not cover me). I left without a cleaning, reviewed my options, and determined that I couldn't afford the additional expense given my financial situation. I called LM back the following morning to let them know of my decision to have a standard cleaning and to forego the deep cleaning until a later time. They offered to let me pay in two installments of $75. I politely declined. At which point I was told I had no choice in the matter. I could either pay for the deep clean or not get a cleaning at all. I informed them that I simply couldn't do that and was told that perhaps I could come back in the future then when I had better insurance. I was pretty floored, to be honest. I dont expect anything for free, but I would have appreciated some kindness and empathy, which I did not receive at all. Their commentary regarding my insurance also felt below the belt. Now, it just feels as tho it was a money grab on their part, forcing me to pay for xrays and then refusing to provide the cleaning my insurance would cover. It's an embarrassing situation, to be honest, and the employees at LM Family Dentistry made me feel rather small. It's not something I would wish on others. When I do get new employment, hopefully soon, I'll be seeking out a dentist practice that cares about their patients. I would encourage you to take your business elsewhere.

Dr. Chava at the Forney Texas location is TERRIBLE! What a waste of time! DO NOT WASTE YOUR TIME…read more They say one thing on the phone to get you in and take payment up front and don't follow through.

They are just some beautiful workers. Thank you!! From the time you walk in and walk out, a person…read morecan't help but to feel welcomed and the professionalism is amazing. All great smiles!

My husband and I had a really great experience here…read more I have anxiety in the dental chair and they were so accommodating and understanding. They constantly made sure I was doing ok through each visit I've had there. They explained everything thoroughly. My dentist is a hoot. He constantly tried to make the experience delightful and make me laugh. The staff here is friendly and patient and very helpful.

I went in for a basic cleaning and a replacement tray after my Invisalign treatment. I clearly…read morestated the purpose of my visit and even confirmed costs beforehand. I left without the tray I came for and instead was given a diagnosis for a root canal that I did not request. I was also not informed of the associated charges in advance and only learned about a $601 bill days later through my insurance. This experience felt very misleading due to the lack of transparency about services and costs. I would not recommend this office to anyone looking for clear communication and straightforward treatment.

I love this place! The receptionist texted me recently to remind me it was time for my next…read morecleaning, and the appointment was scheduled for a few days later, all via text- so convenient! The atmosphere is 10/10. Cute reception area with comfy chairs, they use an iPad for check in, fancy x-Ray equipment, TVs on the ceiling so that you can watch Netflix while you're getting work done. There's also a huge TV in each little room which is where they show you your X-rays as well as the pictures they take of your teeth (I could do without that part, just because I don't want to see my teeth that big and close to me lol). They play good music on pandora through said TVs, and the music is louder than I've ever heard in a medical office, but it's a vibe! I loveee it because I hate awkward silence. Lastly, the Dentist is super friendly and talkative, she chats with the dental hygienist and I just listen and laugh and add a comment in here or there when my mouth isn't occupied lol. I've been here twice now and will continue to come back!

I really like this dental office, very friendly and knowledgeable. However, my last encounter a few…read moremonths ago I didn't particularly like. they contacted me several times to schedule a cleaning appt for my son stating it was time so I scheduled, I then scheduled myself as well as my other 2 daughters. My Son completed his appt and it went well but a few days later they contacted me stating my insurance was giving problems not covering one X-ray and to contact them. I did so and the insurance advised that a particular X-ray is only to be given annually which had the appt been scheduled 3 days later would have met the annual limit. The insurance advised that the dentist can not charge me the fee and this is their fault they didn't get clarity on the timeframes and they would have to eat the cost, advising me not to pay it. the dental office contacted me several times about payment and I advised them what I was told so instead of eating the cost they chose to no longer take me and my 4 children as patients. The fee was no were near the price of losing 4 customers.

I recently changed dentists and got my teeth cleaned by Dr. Nabiha Ahmed! She was so informative…read moreand helpful about dental hygiene and the questions I had. Not only did she throughly clean my teeth, but she also made sure I was always comfortable! The office is brand new and beautiful so that helped! Lastly, the staff is so friendly and sweet. Very happy with this experience

From the owner: At TOOTH, dentistry is elevated through a seamless blend of expertise and compassionate service…read more The practice provides comprehensive treatments--from preventive care to aesthetic enhancements--delivered with precision and care. Designed for comfort and convenience, each experience reflects a dedication to helping patients achieve healthy, confident smiles in an environment that feels both professional and reassuring.