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    William Lawson, DDS

    4.5 (2 reviews)
    Closed Closed

    Services - William Lawson, DDS

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

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    11 years ago

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    16 years ago

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    MINT dentistry | White Rock - Mint Dentistry White Rock interior

    MINT dentistry | White Rock

    4.0(26 reviews)
    3.9 miLakewood
    Available by appointment
    Budget friendly

    Have had several cleanings and even a filling replaced here, and have enjoyed each experience so…read morefar. The front office staff is very friendly and willing to help where they can. I was an hour late to an appointment by accident during my second visit, and they were happy to reschedule me for a later time in the week. No charge. They would've tried to fit me in the day I showed up, but they were simply too busy by the time I arrived. Cleanings and X-Rays have always gone smoothly here too largely due to Jackie, who's always been fun to be around. Also, the one filling I had replaced here was by far one of my best dentist experiences that required advanced treatment. The dentist and Jackie were quick and efficient, making sure I was doing fine throughout the entire procedure. Overall, I definitely recommend this location to anyone looking for reliable dentist work in the White Rock area! *One thing I almost forgot to mention too is they provide free whitening trays after your first visit if you're interested in that kind of thing.

    I had a very disappointing experience with this office after being a patient here for years…read more I was charged a cancellation fee that I was never clearly informed about beforehand. When I called to discuss the charge, the manager informed me that the fee had accumulated to $250 based on the number of times I had rescheduled appointments. This was surprising, as I was never made aware that simply rescheduling would result in accumulating cancellation fees. To her credit, she later offered to waive four of the five fees and only charge me a single $50 fee. However, my concern was never just the amount. My concern was that the policy communicated to me stated that a $50 fee would be charged for no-shows and same-day cancellations. The messages I received did not state that patients would be charged $50 simply for rescheduling appointments, nor was I aware of any policy allowing fees to accumulate in this manner. Because of that, I did not feel it was appropriate to pay a fee that I had never knowingly agreed to. I have copies of the text messages sent by the office, which state that a $50 fee will be charged for no-shows and same-day cancellations. The messages do not state that patients will be charged $50 for rescheduling appointments, nor do they mention fees accumulating with each reschedule. During our conversation, the manager claimed the text referenced a 24-hour cancellation policy, but the message I received does not state that. When I questioned the charge, the manager was rude, sarcastic, and dismissive of my concerns. At one point, she essentially ended the conversation with, "Call us back if you have the money." She also hung up on me, which I found incredibly unprofessional. She instructed me to contact the corporate customer service number regarding the issue. However, when I called, I was informed that each office handles its own fees and has discretion over whether to waive them, meaning there was nothing corporate could do. When I called the office back and explained what customer service had told me, the manager responded, "Yeah, I know." This left me feeling as though I had been sent on a pointless runaround, since she already knew corporate could not assist and that the decision rested solely with the office. What makes this even more disappointing is that I have been a loyal patient for years. I have maintained their membership plan for the last several years, regularly returned for my routine dental cleanings and maintenance, and was planning to schedule additional, more costly dental services with this office in the future. Unfortunately, the way this situation was handled has completely changed my perception of the practice. Because of this experience, I will be taking my business elsewhere. That's unfortunate, because this issue was never about refusing to take responsibility it was about wanting transparency, fair communication, and respectful customer service. Instead, I was met with misinformation, dismissiveness, and a complete lack of concern for a long-time patient relationship. I understand that offices have policies in place, and I respect the need to protect appointment times. However, patients also deserve clear communication, transparency regarding fees, and respectful treatment when questions arise. Unfortunately, that was not my experience. It felt like the focus was more on collecting a disputed fee than on providing quality customer service and maintaining trust with a long-time patient.

    Photos
    MINT dentistry | White Rock - Mint Dentistry White Rock interior

    Mint Dentistry White Rock interior

    MINT dentistry | White Rock - Mint Dentistry White Rock interior

    Mint Dentistry White Rock interior

    MINT dentistry | White Rock - Mint Dentistry White Rock exterior

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    Mint Dentistry White Rock exterior

    William Lawson, DDS - generaldentistry - Updated July 2026

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