I do not recommend this dental office. The dentist is wonderful. The office staff is H-O-R-R-I-B-L-E!!!!!!
The office sends multiple texts and emails prior to the appointment requesting that you arrive 10 minutes before your appointment. The sign posted on the window near the entrance asks patients to call before you enter. When I arrived at 12:50 PM for my 1:00 PM appointment, I called the office as instructed and informed them that I arrived. The woman told me to enter. When I entered seconds after the call, the receptionist rudely told me to go back to my car and come back at my appointment time. I retreated to my car.
At 1:00 PM, I received two calls back to back from the office. I did not answer as I was walking in the door. I was taken back to a room and met with a different staff member. While she was setting up, I was scrolling through my phone. She intrusively asked me if I was checking work emails. When I said no, she asked me what I was doing on my phone? That was none of her business. She left the room.
A gentleman entered and discussed the fees for fillings. He was kind and straightforward. He explained that the "co-payment" for the fillings would be 10% of the entire cost due to my insurance. He offered to reduce the out of pocket expense by 50% because he "overheard the trouble" I had when I arrived. He told me I would have to schedule a future appointment for the fillings due to the amount of time it would take to complete. My only concern was that the price that was quoted 6 months ago was about $700 more than the price quoted today. But I did not ask about it. I was just concerned because I did not want a surprise bill in the future. He exited the room and the intrusive hygienist reentered.
She eventually started taking scans of my teeth and started talking a lot. Although she was wearing a flimsy surgical mask and not a N95 mask, I did not feel comfortable engaging in a conversation with her. She kept asking me where I was from and where I was born. When I declined to answer unnecessary, unrelated questions, she rudely screamed like a petulant child, "WELL, I AM A TALKER. I LIKE TO TALK. I AM FROM SAN ANTONIO!!!" She finished the rest of the exam in silence, except when she said that she would explain why I would be in pain during the exam. She roughly cleaned my teeth with the sharp object and then barely flossed each tooth. At the end, she barely added fluoride to my teeth and told me to go to the front.
I went to the front and the rude receptionist's attitude and demeanor had changed from before. She was quite pleasant. She reviewed my file and told me that although I did not have a co-pay, I had to pay about $23 for the fluoride. As I handed her my card, I asked her why I had to pay for fluoride. She explained that the fluoride treatment only covers people under the age of 19 years old. I am WAY older than 19. I told her that I am concerned because we had visited this office several times before and never had to pay for anything. She checked the file and confirmed my statement to be true. She said, "Well, I don't know why they didn't charge you in the past. We are charging you now." With my card in her hand, I told her to swipe the payment and declined to schedule any future appointments ever again. She asked what was wrong and whether I wanted to speak to a manager. I briefly explained and told her that I did not want to speak to a manager. She handed me my card back and told me that she is not going to charge me for the fluoride. I left.
This office is very inconsistent. I was already apprehensive about receiving "surprise fees," and that is why I did not want to pursue additional services with this office. The receptionist and the dental hygienist were very unprofessional, and I will NEVER return. I hope they turn this office into a Taco Bell. Good riddance. read more