I was a loyal patient of Dr. O'Keefe for 15 years until he retired and sold his practice to Dr…read more Gray. Despite warnings about the new management, I decided to stay with the practice. Unfortunately, those warnings turned out to be absolutely right. For the past three years, Dr. Gray's office has consistently overcharged for routine procedures and added unnecessary services that insurance wouldn't cover--fluoride treatments for $50+, excessive x-rays, and more. Before the transition, I was never charged beyond my insurance coverage for standard bi-annual cleanings, but that changed immediately under Dr. Gray's practice. The only reason I stayed as long as I did was because my hygienist, Sandy, and Dr. Newman were still there. Both were professional, honest, and trustworthy--but they've now left the practice, which speaks volumes. On my last visit in February 2025, I was pressured to get additional x-rays despite recently having a panoramic x-ray (only needed every five years) and two sets of bitewings due to a recent root canal. When I questioned this, I was falsely told that I hadn't had x-rays since 2022. When I declined and explained I was only there for a routine cleaning, they claimed the Texas State Board of Dental Examiners wouldn't allow them to proceed without x-rays--an outright lie. Under Dr. O'Keefe, I was never forced into unnecessary x-rays. Frustrated by the dishonesty, I canceled my appointment and left. I was already fed up with the overcharging and deceptive practices, but what ultimately compelled me to write this review was discovering that they had the audacity to resubmit billing for my August 2024 root canal--despite the fact that I received no treatment that day. Thankfully, my insurance company caught the duplicate charge, making me question how often they've billed for services never rendered. On top of all this, the turnover in staff is alarming. Longtime employees have left, and the new front desk staff lacks professionalism. Daisy, who handles payments, is especially rude. I strongly urge you to avoid this dental office. The deceptive billing practices, unnecessary procedures, and lack of integrity make it clear that this office prioritizes profit over patient care. Stay far away!

I've been coming to Dr. Gray since my adolescences. I've seen many staff members come and go…read more I recently had a root canal & I don't know what people complain about. The procedure was painless. A little soar but Dr Gray has a technique when injecting general anesthesia that you barely notice

I always have sensitive teeth and a low pain tolerance and they are always really empathetic and…read moreaccommodating of that. Also they will be straight up about things. Example: I had received a few opinions that I needed my teeth removed. I came to Dr Justin Lai and he assured me that I didn't need removal, that my problem was different from the other diagnoses given by others. Also if you don't have insurance they have payment options you can explore. Text reminders for your appointment an hour prior, a courtesy call the day or two before to re confirm the appointment, a text sent with a link to update and/or fill out forms prior to your appoitment. Temperature check in front by the door. Parking lot is shared by other businesses but typically there is enough parking for you to not worry. I forget if there is a ramp and where, just in case. The Square doesn't have a dedicated stop light, so you may miss it and have to u turn, there is a turning lane but it's not long. The staff is great and kind and diverse.

Dr Lai hired new manager ams ajs is horrible never have I been dismissed from a practice for asking…read more lik billing procedures!! Dentist dropped me in middle of my treatment hired rude office manager who know nothing I have been going to this dentist for six years!!! New dentist new office no problems gone me and my husband left this circus!!!!!!!! Dentist never followed up no treatment advice no trades to carry me over nothing !!!!!! Again don't waste your time with This office!!!!!! Management and dentist need to do better by his patients it's a mess dr Lai !!!!!!!!! Bye !!!

Memorial Dentists has attracted new owners and I am an old client and pleased with the newbees. As…read morea customer, I was treated well and respected. The team is led by Dr Siddiqui. Another thoughtful woman, Kasia is friendly and smart. Kasia is office manager and I think she enjoys her work and is respectful of all customers, relations, patients of the dental team. *** Location is Memorial Drive and Dairy Ashford, a great place and easy to find and safe. PNC Bank is across the street. *** The doctor,the office manager, and the dental hygienists, are all friendly and experienced. They do good work. *** I get my teeth cleaning, get crowns where and when needed, and feel safe and comfortable at Memorial Dentists.

I made a mistake to give this pla ce a 5 star years ago when…read moreI initially started with them. These are unethical non professional money hungry leeches. I thought about writing to the ADA. They lied about adding implants and a whole bunch of other services, that cost me more than 3 thousand OOP.I was in pain for whatever they did. The bridge feels like a truck in my mouth. When they called to schedule another appointment, I told them how I was feeling. She nevered a sympathetic word or asked me to come in. They kept calling to get my insurance. The duo wife and husband are insurance scammers. I have proof. Almost forgot. A different dentist told me I don't have implants. Am about to report insurance fraud

I've been coming to this practice for over 5 years (as well as my whole family) and every…read moreinteraction is stellar, from the minute you walk in with the front desk - they are always smiling and cheerful, the x-ray tech and hygienists are also fantastic and truly treats you like family. Everyone is very professional and the practice is absolutely spotless. Even though we've moved about 30 minutes away from this practice, we still make the drive to come here. Dr. Kumar is also wonderful, he truly cares about his patients and really spends time with you (even for a general cleaning). Definitely the best dentist we've had! I would recommend this practice, hands down, to anyone.

Sheri was the angel I needed early Monday morning. She answered, and she was still at home because…read morethe office wasn't open yet. But she took my call and had me laughing in no time, which really helped because I was in so much pain. A little backstory, my braces were removed in 2021. A year later, my permanent retainer was moving my teeth. My orthodontist took full blame and put braces on the bottom of my teeth to correct them. The process was finished in April. Well, the left side of my head and face became very painful. The orthodontist said the retainer mold was wrong and replaced that... Fast forward, I moved to Texas, and now I'm at the doctor's because my face is swollen, and on to the Berkeley Eye Center. I'll spare you the rest. So now, I have the kindest woman named Sherri on the phone, who I consider a friend now. She told me to come on in, she'll send the paperwork through email, and she'll see me at two. She didn't stop there; once I got there and finished the exam, I thought I had to come back for them to put the proper braces on. Nope, Sherri said we can do the braces today, and they did! No more pain for me. Thank you, thank you so much, Sherri!

All good. Appreciate their time and thoroughness. I was there for a second opinion and they…read moreexplained all concerns in a way that's understandable. Great support staff as well. highly recommend

I received excellent, compassionate care here! Parking is easy, relatively painless efficiency is…read moreessential in my book and this group fits the bill.

I came in for an infection creating a cyst in my mouth(upper left gum). They took a couple X-rays…read moreand was told the doctor would come in and let me know what he sees. He came in and was gone in 5 minutes. Told me it doesn't even seem tooth related!!! and gave me some antibiotics. No test no anything, one look and done. Seemed like he was brushing it off. Went to my original dentist and they did multiple X-rays, multiple diffrent test to determine the problem. It was one of my teeth that needed a root canal or extraction. VERY UNPROFESSIONAL. 0 stars

Friendly staff. The dental hygienist that cleaned my teeth did an exceptional job. No pain…read morewhatsoever!

Horrible,Horrible, service and finding out that the hardware they used is old and outdated hardware…read morethey charge you thousands of dollars for outdated hardware.my wife's temporary teeth chipped instead of fixing and replacing their work with out cost we had to pay 400 dollars for them to grind that tooth down , they didn't replace their defective work ,every visit to correct any of their defective work will cost you . Took my wife to a different dentist which after the initial visit 80 dollars let her know that the hardware she had was outdated and that several more temporary teeth had hairline cracks and soon to fall out ,teeth weren't porcelain,estimate that was given to remove temps and replace with new permanent porcelain teeth with the newest hardware plus other facial cosmetic that clear choice didn't even address when they removed the original teeth. 13000 +. So don't look away run away or spend your hard earned money for their tv commercials and their uptown offices ,because you surely not paying for grade A teeth. Only good thing I can say about clear choice is the receptionist and assistants are very polite and professional. If I could have given a 0 star rating I would have.

Just talking to one of nicest lady I have met in a long time! Very pleasant, knowledgeable,…read morepersonable, Very friendly and kind, I will go allow them to do my implants!

Dr. Rapolu is the Best!! The entire staff treat you like family, top notch practice, I highly…read morerecommend!

PLEASE NOTICE NO OTHER REVIEW WAS IN THE LAST 5 YEARS !!!!Never have I encountered such a…read moreunprofessional, unorganized disrespectful group of dental professionals. From the first time I came in I had a procedure done and paid out of pocket full price, because I was black they try to give me a hard time like I was going to steal the service and run off and not play. That should have been my first time to never go back to this establishment again but because if it's convenient location near my home I decided to give them a second chance almost a year later. Upon my return the head dentist began our entire session with A and incredibly snarky attitude as if she had better things to do in better places to be. After she decided that I was asking too many questions about my procedure she no longer came in the room and sent back a dental assistant with a stack of referrals. I was thoroughly confused because I was at least getting a cleaning today. When I asked was he at least doing the services that I had signed up for the dental assistant said no she no, she no longer wants to do service on you. I feel me asking her questions upset her as if she took it like I was undermining her intelligence about the situation. I have never had a medical professional brush me off so crudely and then refuse to speak to me before I left the building.Finally as I was leaving past the desk I requested the front woman at reception to please delete all of the files they had on my name and she replied they would be unable to do that, so if you cannot do the service why do you still need my personal information including things such as my Social Security number home address and things of that nature? Completely unacceptable!

My appointment set for 215pm went just as planned and all staff members there knew my name and I…read morewas treated with respect during my stressless time there

Best cosmetic Dentist ever! When I came to Dr. Shimizu I…read morehad a month before my wedding. I was concerned with how my smile would look in photographs of the big day. Because we had such limited time, Dr. Shimizu recommended we do composite bonding instead of porcelain veneer. Dr. Shimizu explained the procedure very well in detail for me to understand. After my consultation, I was confident I would achieve the results I was looking for. Now with the final product finished, I am happy to say his work greatly exceeded my expectations. Because of him I was able to smile confidently on my wedding day! If you are looking for a cosmetic dental office with excellent bedside manner and amazing results, I highly recommend Dr. Shimizu and his team. You will not be disappointed!

Great cleaning; quiet, professional, no sales pitch, no pain,,,,just a nice experience!read more

First of all Ashford dental was sold last year and has new owners and staff. I went here with my…read moreentire family when it was Latricia and her staff for over 15 years. They did great quality work. However with the new dentist can't get a simple filling done right here. I also observed other patients with similar issues/ complaints with the dental work while there. I will say staff was friendly. Unfortunately I will not be returning and will be finding a new dentist for the family. I would not recommend this place now with the new staff because of my experience. I believe when you go to a dentist and they work in your mouth they have a professional obligation and responsibility and must meet that.