I always have sensitive teeth and a low pain tolerance and they are always really empathetic and accommodating of that. Also they will be straight up about things. Example: I had received a few opinions that I needed my teeth removed. I came to Dr Justin Lai and he assured me that I didn't need removal, that my problem was different from the other diagnoses given by others. Also if you don't have insurance they have payment options you can explore. Text reminders for your appointment an hour prior, a courtesy call the day or two before to re confirm the appointment, a text sent with a link to update and/or fill out forms prior to your appoitment. Temperature check in front by the door. Parking lot is shared by other businesses but typically there is enough parking for you to not worry. I forget if there is a ramp and where, just in case. The Square doesn't have a dedicated stop light, so you may miss it and have to u turn, there is a turning lane but it's not long. The staff is great and kind and diverse. read more

Dr Lai hired new manager ams ajs is horrible never have I been dismissed from a practice for asking lik billing procedures!! Dentist dropped me in middle of my treatment hired rude office manager who know nothing I have been going to this dentist for six years!!! New dentist new office no problems gone me and my husband left this circus!!!!!!!! Dentist never followed up no treatment advice no trades to carry me over nothing !!!!!! Again don't waste your time with This office!!!!!! Management and dentist need to do better by his patients it's a mess dr Lai !!!!!!!!! Bye !!! read more

Will not be returning. I came back for THE EXACT same filling today, took time of work as many do , just to be told " idk where you got it from but it wasn't here , these are the things we did last time ". I literally left this place writing a nice review in 2023 cuz I was so happy with everything and that I no longer had a tiny hole in my tooth , just for them to repeatedly tell me it wasn't there , because it's not in a record . Yeah sure I'm delusional , because I haven't even been to the dentist since EDGE . And you could miss a record because people make mistakes at their jobs . Just fyi. I could wait longer if short staffed no problem, and I never wrote negative reviews like this , but straight up telling me I didn't get something done there which was the main reason I found this place and went there ... yeah idk about that read more

Dr. Lai and staff are amazing. Always friendly and genuinely care about their patients. Gentle and knowledgeable. That means a lot coming from someone who's afraid of the dentist! Lol. I highly appreciate the good music that's always playing in the background while I'm there for my appt as well ;) read more

Went in for my top 2 premolars extraction. & Dr. Nguyen was AMAZING .. she got them out in less than 10 minutes. it didn't hurt at all; she made my experience THE BEST! I LOVE THIS PLACE AND 100% RECOMMEND! Staff is super friendly and welcoming! read more

Great place to get all of your dental services. Top of the line high-tech equipment with an amazing staff from the front desk to the dentist. I really don't enjoy going to the dentist but really like Edge Dental. My dental hygienist and dentist are the best I have had in 10 years. read more

Went in for my semi annual cleaning. I have had one cavity in my life and no other dental problems. Dentist did exam and determined I needed a deep cleaning and had a cavity. Deep cleaning was priced at $411 (excluding cavity fix) and was not covered by insurance. I declined and requested a regular cleaning. They said "no." So it was either pay the ransom or they won't treat me. I walked out. Went to a new dentist the next day who did exam and X-rays. Determined I did not need a deep cleaning and had NO cavities. Cleaning was covered 100% by insurance. Stay away from these scam artists. read more

Great place, friendly staff, great location, comfortable experience. Would certainly recommend.

My experience at Edge Dental was everything and more. Justin was very informative throughout the entire process. Jeanea allowed me to listen to the greatest rapper alive (Lil Wayne) while she performed my procedure and she was absolutely incredible. I hope she does all of my procedures from now on. Jenny was funny, and very professional. Jenny definitely set the tone from the moment I walked in. I highly recommend visiting they won't let you down. read more

I had the best dental visit in over 5 years with Edge Dental & Dr. Lai. The staff was, beautiful, processional, and prompt. The office has all modern equipment; perfectly designed to ensure your visit is painless as well as comfortable! I highly recommend Dr. Lai & the Edge Dental staff for all your dental needs. They accept most Insurance plans as well as credit card payments for service. I was immediately taken back for my service AT THE TIME OF MY SCHEDULED APPOINTMENT! The team was respectful of my time! Please visit & I hope you enjoy! read more

Excellent service and they care. Yessie is a great dental assistant. My doctor is also excellent.

Freaking eyyyyyy!!!!!! Im in looove!!!....I've been dealing with dentist issues for over a year....it took this dentist 30min to evaluate and provide some info on what could be causing pain on a root canal prev done by another Dr.....and 23 min to work on a tooth!!! The crazy part is that I had a prev estimate from another dentist of $1,000 for the tooth the Dr. worked and charged me $91.80.....go ahead give it a try and fall in love!!! You'll thank me for it!!! read more

I scheduled an appointment for an x ray and exam first time client! Office was very clean , sterile and modern. Staff was very professional , and couldn't find any flaws. Office and equipment was very modern and very impressed. Doctor was very professional and answered all my questions to satisfaction. Received an estimate and options were explained clearly . Very happy with my visit and now considering what option to go with. Highly recommend edge dental l!!! Never felt pressured and was very content with there recommendations. Prices were very reasonable for someone who doesn't have insurance. Highly recommend based on my experience ! read more

I came here when first moving back to Houston last year and had a cleaning then an extraction which wasn't the best experience but Dr. Lai reached out and we were able to get things resolved. Fast forward in my journey and I've gotten another cleaning, whitening, root canal and crown. Everyone is the office is lovely I'm usually seen right away and have all of my questions answered. I've gotten follow up calls after my appointments to make sure everything is ok and I appreciate that. I'm very happy with where my teeth are now. Just have a little more work to before I'm satisfied with my smile but will not be going to any other dentist and highly recommend! read more

I received really great service from every person from the moment I walked through the door. The staff and my treating dentist were all very kind and professional. All my questions and/or concerns were addressed at the start of the session and they did a great job at making me feel comfortable. Overall, I had an excellent experience and I will be returning. read more

I have been going to Edge Dental for at least 3 years. While I have had my ups and downs with dentists and other dental professionals, I am finally committed to one dental facility. Dr. Lai usually takes great care of me and my teeth. The staff is great and friendly. And the price is right. And the technology surpasses most offices. I am glad I hung in there with them. It's not their fault that I have inherited bad teeth. Hopefully people in West Houston got his latest flyer. It's all true. Margaret Terry Ferro read more

I had an amazing experience at Edge Dental! Dr. Kelley Joo & her assistant Ale took really good care of me. I'm from Miami & as I flew in to TX I got a horrible pain from a tooth infection and I set up my appointment online and the day I came in everybody was super nice and understanding, good vibes. Dr. Joo diagnosed everything in a very detailed manner then during the root canal she made sure I was comfortable and not in any sort of pain which was amazing. My friends told me many stories about how much their root canal hurt and Dr. Joo & Ale really made everything painless and comfortable. I wish I could come back for my crown but I have to fly back to Miami lol. At least now I can finally sleep again and enjoy TX BBQ. :) read more

Great staff, super innovative, teeth never felt cleaner, and beats the painful dental visit allegations

Finding excellent health care providers is a difficult task when you are transitioning to a new city as part of the relocation process. I am thankful to have found Dr. Justin Lai who is an extremely competent and caring dentist and who holds the entire Edge Dental team to the highest professional standards and protocols. Dr. Lai recently completed work on a crown replacement and he did a superb job from beginning to end! I highly recommend Edge Dental for your dentistry needs. read more

i cannot say enough good things about dr lai and his staff. dental check ups have become something i don't dread anymore! between his incredible knowledge and immaculate equipment dr lai has given me confidence by making sure my smile is healthy inside and out! i highly recommend this dental office! read more

This place is so nice. I like how updated it is with style and technology. The staff was really nice and the dentist was awesome. I had a cleaning done and it wasnt bad at all. I'm a sissy but it was a breeze and fast. Definitely coming back. read more

Edge Dental - Teeth cleaning - Cosmetic Dentists Near Me - Houston, Texas

Dr. Lai and his team of professionals are the best I've encountered in a long time. The office is equipped with state of the art equipment and always smells so fresh! Dr. Lai is efficient, patient and so skilled I don't mind coming to the dentist. I feel blessed to have found this jewel and look forward to knowing Dr. Lai a long time to come! read more

4.5 stars!!! Great experience! Dr. Lai and his staff were very welcoming and professional. He explained each step of the process and was very thorough. read more

Was not feeling well (running a fever) and called them to notify them I was not coming in for my appointment. Over the phone the receptionist told me I had a balance of $50 for past cancellation's. I was never made aware there is a $25 charge for cancellations. I had to pay the $50. I will be looking for another dentist which is a lot more flexible it doesn't look at their patients as an ATM. read more

WOW! All I can say is Edge Dental is the best! My wire from my retainer needed repair and they took me in immediately. From start, to finish, the entire team took great care of me. Dr. Lai is exceptional. He is kind, attentive and very professional. He took care of my wire, I was in and out in no time. I was so impressed by their safety measures especially during Covid-19, the process of my dental exam/x-ray was so easy- no uncomfortable squares in my mouth that is so time consuming. Very professional imaging machine... I already booked my next cleaning with Edge Dental! I am happy to be a new patient of Edge Dental. Keep up the great work! read more

Excellent and thorough care by dentist and staff. They have all the latest technology and were caring about my comfort. Being at the dentist gives me anxiety. They eased my fears and did a complete cleaning easily. I have to go back to get old fillings redone. They used a special camera to show me why which put my hesitation rest. Sometimes I feel that some dentists see each patient as a cash cow. Not here. They were highly professional and quite easily explained to me the why and how of future procedures. I highly recommend using Edge Dental. read more

I only come once every 6 months and it seems that always make improvements. They are doing COVID-19 vaccinations and my hygienist is awesome as well! read more

Clean and professional place. Very friendly and welcoming staff members as well as doctors who made sure I was comfortable the whole time I was there. Was able to receive my COVID vaccine after my cleaning, which was a bonus. read more

Love this place. The staff is always friendly and thorough. My hygienist Esther is the best. The office is very clean and they have state of the art technology which I love as well. read more

Edge Dental was the best experience i had in 3 years. I have made Edge Dental my home for all my dental needs. Thank you to the staff that exceeded my expectations. read more

Love this place!! Very friendly and professional staff. This place will make you love the dentist even more!!

I decided to see a dentist for the first time in nearly four years (not because I'm neglectful, but student insurance doesn't cover dental). I chose Dr. Lai's office based on the reviews and the location. I made my appointment and they were able to accommodate my working hours. I walked in, verified my online paperwork, and then went back for x-rays. Dr. Lai was working with another patient and so I waited a little bit. Not terrible... maybe 15 minutes. Dr. Lai, as friendly as could be, examined my mouth, gave me a cleaning, and advised me of possible problems that he saw. Yay! No cavities or excessive plaque! He was kind and ever concerned with my comfort. Overall, an excellent experience. read more

Yes I'm giving my dentist a 5 star review!! Normally I hate going to the dentist but I've been a patient for 18 months since my old dentist retired. Every time Dr Lai and his staff have been kind!! I have almost no pain with cleanings and same with my kids and husband. Dr Lai has top of the line equipment and yes that matters with cleanings. Love this practice and Dr Lai!! See you in 6 months, I booked my returning appointment today!! read more

Let just say the experience was poor over the phone so I decided not to even move forward with the visit. Note to business when someone calls and states they are a new patients have a little excitement or joy to receive a new business because during COVID19 I'm sure they are a lot of dental offices that will appreciate my business. read more

New to the Houston area, I selected another dentist office prior to coming to Edge Dental and was HIGHLY disappointed, but I read the reviews about Edge dental and they were so good and the office is so close to my home that I decided to give it a try. I arrived to a clean state of the art dental office!!! I was greeted on the phone with a professional woman who was just as concerned about getting me in for my tooth malfunction!:; the entire staff from Chelsea to Dr. Lai were EXCEPTIONAL!!! Although the work will be extensive, I FEEL SAFE and comfortable at EDGE DENTAL!! I appreciate the quick response! read more

Friendly staff is so important to me.The front desk staff girls are always so welcoming and make you feel comfortable. My favorite part of the exam had to be the Xrays..I always gag and dread getting my pictures done because it's so uncomfortable but their technology is top notch. The dentist also does a thorough procedure of checking the lymph nodes or any other soreness near the neck and throat which most dentists that I've been to haven't done. Dr.Lai is patient, explained the cleaning process ahead of time and very gentle! He and his assistant are the best and I would recommend Edge Dental to my family and friends! I was finished in 30 minutes with a brighter smile. Thanks Dr. Lai and Edge Dental! read more

Fantastic dentist and support staff. Top of the line equipment. Always a pleasant experience when you are doing something that is not particularly pleasant to start with. I highly recommend this office. read more

When you walk in, you're greeted not only by a friendly face and hello, but by a clean, bath and body works like smell. The ladies are professional, friendly and proficient. Dr. Lai takes his time to explain all of your options and treatment and the cleaning is quick and painless. They even give you an option to watch something on their huge flatscreen or listen to whatever you'd like during your procedure. Was a great experience and I'd recommend this place to anyone. read more

Love these guys! They are professional, helpful and not money hungry! Give you the best prices and service!

Great first time experience at Edge Dental and look forward to coming back in 6 months. Who says that after going to the dentist?! The office is modern, clean, innovative and technologically advanced. The staff is friendly and Dr. Lai does a great job of communicating and educating the clients. They have a lot of ancillary service options such as teeth whitening, 6 month smile, etc... at a great value but they will not be pushed on you. read more