1. Ideal custom cabinetry

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San Jose, CA

Ideal custom cabinetry

5.0 (6 reviews)
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Services - Ideal custom cabinetry

Custom cabinet construction

Pre-made cabinet installation

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3 years ago

Very professional team with high quality design and materials. We couldn't be happier with the outcome!! I highly recommend this company.

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Juso Home

Juso Home

(1 review)

Summary - I like the furniture and showroom here and we've bought from them, their sofas are soft…read moreand comfortable, but the customer service from the male staff is horrible. For this experience alone, I mot likely won't be buying from them ever again (I found other stores with the same products) Fun and unique looking sofas and pieces. Sales customer service is 50/50. The female staff will come and greet you, the male staff just sits at the desk or on a random furniture then walks away into the back when the showroom gets crowded. I've seen this behavior on 2 separate visits. One time, a guy walked away in the middle of building a new chair and never came back in the hour I was there. The chair was half built, packaging and tools laying around, nothing that tells customers not to sit in it. I took an interest in that particular chair and while I was looking and asking about the price, no one ever told me to not sit in it. (I actually found this chair from another site online and made my purchase there. It even came in the same box) This time, we bought a $1500 loveseat. Their warehouse is downstairs so we have to drive to the other side of the lot and into the garage. They have a guy who picks it out of the warehouse and has it ready to load into the car. He has very important business on his phone because he never looks away from it A woman was there before us and she had trouble getting her furniture into the back of her Tesla so the guy removes the box and loads it for her. Knowing the loveseat wasn't going to fit in my EV, I drove my Toyota Grand Highlander with the plan to remove the box before loading. After the Tesla drives away and my piece is just sitting in the driveway, he's back on his phone for a couple minutes while I stand next to him waiting. I try to take it but he says to wait. When he is finally done, he insists the entire box can fit into the trunk and pushes me to do as he says. Well he's wrong and it doesn't fit. We take it back out and he just stands there on his phone again. He speaks Mandarin and I speak Cantonese so I try to tell him we need to cut the box. Maybe he's texting his boss to translate for us.....whatever he understood, he doesn't respond to me. I then do a cutting motion along the tape and after several passes of my hands, he reaches into his pocket, hands me his knife, and walks away to watch his phone. So by now, I'm complaining out loud about the customer service to my wife who is busy watching our 16 month old. The guy is just walking around in the background on his phone. In the end, he puts down his phone and loads it half way into my trunk, then back to the phone. My wife and I had to flip it upside down to close the trunk door, who knows where he walked off to, but I'm sure he was on his phone.

From the owner: At Juso Home, we're more than just a furniture store; we're a treasure trove of contemporary…read moreelegance nestled in Santa Clara, CA. Discover our collection of chic, high-quality sectional sofas, loungers, striking dining table sets, lighting designs, and more. Each piece is carefully curated to transform your home into a stylish sanctuary. We can't wait to meet you - stop by our welcoming showroom today and let's bring your dream space to life together!

Ideal custom cabinetry - cabinetry - Updated October 2026

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