Built my new rig using AI and having it cross reference my MicroCenter. They did an amazing job…read morebuilding it, including the sub for my power supply. -AMD Ryzen 7 7800X3D 8-Core Processor, 4201 Mhz, 8 Core(s), 16 Logical Processor(s) -MSI B650 MAG Tomahawk WiFi AMD AM5 ATX Motherboard G.Skill Trident Z5 Neo RGB Series 32GB (2 x 16GB) DDR5-6000 PC5-48000 CL30 -XFX AMD Radeon RX 7900 XT Triple Fan 20GB GDDR6 PCIe 4.0 Graphics Card -WD Black SN8100 2TB 3D TLC NAND Flash PCIe Gen 5 x4 NVMe M.2 Internal SSD

Every time we go we are asked multiple times by emplyees if we needed any help. We were able to…read morefind what we needed without any help. We've never had a bad experience here. They always have what we need.

They replaced my battery on my M1 Macbook Pro. Took a deposit over the phone to order the…read moreappropriate battery. Once the parts arrived, they did the battery swap in a few hours. Naveed even waited for me a few minutes after the store closed so I could pick up my computer. Friendly and professional.

Navid immediately identified the problem, ordered the part and had me fixed up in 3 business days…read more These folks got it done and saved me from replacing the laptop. Will be back

My cheap little laptop laid down on me. I've had it for 5 years and paid $500 for it and it has…read morebeen a little trooper. For over a year, the screen had to be opened where you wanted it before you turned it on because if you moved the machine virtually at all and the screen jiggled it would lock up, necessitating a restart. Then, suddenly, it refused to boot up in any screen position. I brought it to PC Werx. The gentleman who came out to look at it plugged in a separate monitor and talked with me about his concerns and let me make the decision to not invest any more money in this one because the repair could easily be more expensive than the residual value of the machine. When he asked me if there was information on it that I needed to keep, that was a no, so, there was no urgent need to do anything with it. He mentioned a retailer that he has had good experience with and that happened to be where I buy virtually all computer related hardware, we shook hands and he said thank you. I mean, I'm sure he could have repaired my machine, but he gently let me know his suggestion is to spend my money on something that I'd get better service out of rather than into the one I've worn out.

My PC was feeling overheated and I thought it probably needs a thermal paste redo since I had it…read morefor 4 years but then I made a terrible mistake. I found out about this place since it's closer and it was great. They recommended what it needs and they adjust a fan at the right spot for better flow which I didn't know about. Ill be looking forwards coming here again if my PC needs help on maintenance and I also recommend other as well

Waste of time, they literally only buy cell phones. Online…read morethey say they take so much, but once you arrive they say they only take the newest model of items, if you are selling. Basically felt guilted into donating my stuff. Also the guys behind the counter are not professional, and made me uncomfortable. NO THANKS

ATTEMPTED to sell some items that I had a ps4 and a iPhone however the advertised times on their…read morephone voicemail is completely wrong they close at 3 not 6:30 as the voicemail says to make matters worse I drove all the way from Addison only to find out the store is closed on Friday's which the voicemail doesn't say it actually says their open just a waste of time

I've been to this Best Buy location a couple of times trying to purchase an affordable laptop…read more Every single time I've stopped in, the model that I've been interested in has been mysteriously been sold out, but the sales associate was eager to upsell me a different model. I'm just underwhelmed by the service in general. But now I also have a distrust - are these guys working on commission or what??

Hands down the BEST experience at Best Buy! The store was clean, organized, and had such great…read moreenergy from the moment we walked in. And Eddie?! Absolutely AMAZING. He is the definition of top-tier customer service. So knowledgeable, incredibly patient, and genuinely helpful. He took his time explaining everything and made sure we found the PERFECT laptops for my kids. No pressure, no rushing, just real, quality service. If you go to this location, ask for Eddie. You will not regret it! 10/10 experience!

I checked the Allen store for the essentials mouse and they didn't have it but the Plano store did…read more I like this store.

Again had great assistance from a new person (to me, my previous guy was great too) in the Geek…read moreSquad. His name is Eric. He was amazing explaining the whys and whats of my questions. Highly recommend.

Very knowledgeable, reasonable and experienced. needed more characters to post so here they are.read more

Jimmy is a legend in the computer field in the DFW area. He will tell you up front what the repair…read morewill cost at a very fair price. If you do purchase a new computer and need to sell the one, Jimmy can transfer all your data and can offer to sell your old computer on consignment. If your laptop hard drive won't work anymore, Jimmy still might be able to recover the data. A real gem!

Not trustworthy! Sold me used PC stereo equipment but falsely implied that it was new. Rip off!…read moreDon't do business with them...

From the owner: Our commitment to sound service, integrity and honesty are the qualities that make our business…read moreunique and standout amongst others. We take pride in providing an excellent service to all our customers at all times.