Micro Center 07-28-26…read more My grandson is building him a new gaming computer. We chose to get the parts from Micro Center in Dallas, TX. They have everything you need and could want for your computing needs. It's overwhelming with so many choices to chose from. We walked around trying to find the computer case. Lots and lots of cases. That's when we met Tim. He was totally awesome and jumped in and took care of all our needs. My grandson had a list a friend made for him of what we needed. He took and made a shopping list for us. Then he asked if we wanted help getting all the parts. We said Yes! He was great, he took our buggy and took off and got everything on our list. I would say above and beyond what we expected. He had everything at the checkout counter for us. It was a great experience. I highly recommend Micro Center for all your Computer needs. Ask for Tim Hill and he will take care of your computer needs.

Some of the most helpful sales agents who genuinely try to get the right product for you as I…read moreobserved as they helped me or were helping others. The three stars are for the checkout practices at this store. Micro Center has turned into Frys. The guy with a bad hair dye job says "You need to give a phone number to check out" which I refused I got attitude for that. Then I come to find out that they will ask for a name to complete the check out. I gave him John Doe then said that's not going to be acceptable because if you need to return anything, we need your name and you just finished telling me that you're going to need the physical receipt or else I couldn't do a return or exchange so then what did you need my name for because we put it in our records so I said is John Doe or you can cancel the sale he actually had to call a manager over for a $20 sale. Ridiculous.

They replaced my battery on my M1 Macbook Pro. Took a deposit over the phone to order the…read moreappropriate battery. Once the parts arrived, they did the battery swap in a few hours. Naveed even waited for me a few minutes after the store closed so I could pick up my computer. Friendly and professional.

Great service we purchased three laptops from them. Two of them had a few issues a couple months…read morelater and they repaired them for free very quickly less than 12 hours after I dropped them off.

I was turned down by other repair stores for my hard drive but Robert and the team was able to fix…read morethe issue within 20 mins! Highly recommend them!

Love this place, we've had so many computers built by these guys and will continue to do business…read morehere. We drive from Plano to get here and the drive is worth it.

Waste of time, they literally only buy cell phones. Online…read morethey say they take so much, but once you arrive they say they only take the newest model of items, if you are selling. Basically felt guilted into donating my stuff. Also the guys behind the counter are not professional, and made me uncomfortable. NO THANKS

ATTEMPTED to sell some items that I had a ps4 and a iPhone however the advertised times on their…read morephone voicemail is completely wrong they close at 3 not 6:30 as the voicemail says to make matters worse I drove all the way from Addison only to find out the store is closed on Friday's which the voicemail doesn't say it actually says their open just a waste of time

This review is for items that are bought online then picked up in store…read more We pulled up to the designated parking just for store pickup. We walked to the area for store pick up, waited less than a minute to get our item then we were on our way. The door greeter / security person didn't say anything to us as we entered or exited.

I've been to this Best Buy location a couple of times trying to purchase an affordable laptop…read more Every single time I've stopped in, the model that I've been interested in has been mysteriously been sold out, but the sales associate was eager to upsell me a different model. I'm just underwhelmed by the service in general. But now I also have a distrust - are these guys working on commission or what??

Someone from this store needs to call me TODAY…read more Back in April, I bought an iPad Air. It wasn't a good fit for me so I took it back. It took forever for the return to happen. I get it. I thought nothing of it. Now here we are 4 months later and I am still paying the device payment plan for it, and the monthly service fee for it. I've had both AT&T and Best Buy on the line together no fewer than 2 times to resolve the issue. I spent hours on the phone with AT&T. The conclusion? As part of the refund process, it is on Best Buy to cancel out the Device Payment Plan that is linked to the device. They didn't. AT&T has nothing on their records showing that this process has taken place. Now I'm on the phone with AT&T. Kevin and Imrant at Best Buy, who is a specialist for things regarding issues with communication between Best Buy and AT&T is stalling me to talk to someone to get this resolved. This has been 4 months. My only recommendation is that if you have to do ANYTHING with a carrier avoid Best Buy I hear horror stories all the time and figured "It's an iPad, surely they can ring it up" then "Surely they can handle a return.".

itle: Unprofessional, Deceitful, and Mocking Customer Service - Losing a 15-Year Loyal Customer…read more​I have been a loyal Best Buy customer for over 15 years, and I have always loved shopping here. However, after the toxic, unprofessional customer service I experienced two days ago regarding my delivery, I am ready to completely cancel my membership and take my business elsewhere. ​I called to request assistance with an upcoming delivery, and instead of help, I was subjected to a coordinated game of customer harassment. The initial representative was incredibly aggressive, refusing a simple callback and forcing me to wait on hold. When a man finally picked up claiming to be from "delivery," it became obvious he and the first agent were wrking together to waste my time. I was repeatedly put on hold for 5-minute increments for no reason. While waiting on the line, I actually caught them laughing together at my expense. It was deeply disrespectful and humiliating. ​To make matters worse, they flat-out lied to me. They claimed Best Buy only offers a 12-hour delivery window (7 AM to 7 PM), which is false. They then mocked me with a ridiculous "solution," claiming they would deliver my item on Monday but wouldn't haul away the old one or install the new one until Tuesday. Sure enough, my Best Buy app updated to show a standard 3 PM to 7 PM window for today, proving everything they told me was a fabricated lie just to mess with me. ​It is heartbreaking that 15 years of loyalty means nothing to this team. They played games with my time, lied about company policy, and literally laughed at a customer on the phone. A corporate supervisor needs to investigate who was on the phones immediately. Until this is resolved, I am taking a complete break from shopping at Best Buy.

he's not exactly quick, or honest, or good at what he does, but he *is* affordable & he really…read moreneeds the money, so if you're frugal like me, give him a try - after reading these tips: 1. BACK UP EVERYTHING half the computers I've taken here came back with the hard drives wiped clean. The other half got lost & he doesn't seem motivated to do anything about that. 2. Call before visiting. some shops would call you if there's been a delay. Most will call or email when the work is done. That's not Jimmy's style, so if he told you it would be ready last week, save yourself a trip by calling to make sure. 3. don't bring the charging cable. he's got plenty that will work with most devices & will probably lose yours anyway. 4. be patient James doesn't have a great short term memory & may ask several times what your name is & what brand your computer was & what he was doing to it. maybe put the important info on a notecard affixed to the device. large print. 5. inspect the device before leaving with it. did he put all the screws back in? does it boot up? this could save you a trip or two. 6. Try it yourself first. there are probably a few videos online that explain what you need done. DON'T UNDERESTIMATE YOURSELF! you can do hard things well. if you get stuck or don't have the time, Jimmy's got you. 7. make your device unique Jimmy's got a dozen stacks of silver & black laptops & tablets. put stickers on yours or paint a corner with nail polish. bring it in a neon green box or something.

Very knowledgeable, reasonable and experienced. needed more characters to post so here they are.read more

Not trustworthy! Sold me used PC stereo equipment but falsely implied that it was new. Rip off!…read moreDon't do business with them...

From the owner: Our commitment to sound service, integrity and honesty are the qualities that make our business…read moreunique and standout amongst others. We take pride in providing an excellent service to all our customers at all times.