1. Papertone Enterprises

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Grand Prairie, TX

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Papertone Enterprises

3.0 (2 reviews)
Closed • 8:00 am - 5:00 pm

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2 years ago

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Staples

Staples

2.4(29 reviews)
7.1 mi

Amazon Prime return -…read more They added Staples to their return locations; being that it is very close, I elected to return my items at Staples. It was a very easy return, and the gentleman at the counter was polite; he made the return a pleasant one. I feel like the store was a bit disorganized; I felt like things were all over the place, and some things didn't make sense. It appeared as if they had too many items and they didn't have anywhere to put them, which cluttered the front of their store. Hopefully, they were working on setting up the store, and I came during that time.

In Hindsight, I should have read the other Yelp reviews about Staples printing services first…read more I needed two posters printed same day for pick up and sent them via the online upload to the Euless store. I was charged $36 plus tax on my card I received a phone call from the Euless Staples that "they did not have ink to print my posters" and were sending them to the Southlake Staples store. Later in the day, when I called Southlake to see if they were received they told me they were ready to pick up, so instead of driving the short drive to Euless. I drove to the Southlake Store. The posters were ready but they told me that I would have to pay for them, as the Euless store online order was cancelled. No one from Euless tild me that. They then proceeded to charge me $50 for the two posters as there was an "express service charge" plus tax added to my bill of $36 plus tax. I did not request this express service as it was advertised as same day pick up service. Who authorized the charge? Dear Staples Management: First off, What kind of operation offers printing services yet doesn't have ink at the stores for products to be printed? Then proceeds to inconvenience the customer to have to drive an extra 10 miles round trip to pick up the work that he needed done. Then charges an extra service charge/fee that he did not ask for and should not be a part of same day pickup? As an added bonus I was treated gruffly. I will think long and hard befroe using your services again. If Ever.

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Papertone Enterprises - officeequipment - Updated October 2026

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