Absolutely the best part of going back to the icon at BRICKELL is the spa and gym or even as a perk for staying at the W Miamj BRICKELL

Horrible management and horrible system they had issues with there system and wouldn't let you in even if you show them proof your staying. After they "fix" there system and you register THE NEXT DAY. And go in THE FOLLOWING DAY SAME ISSUE!!!! AND STILL WONT LET YOU IN SAME PERSON at the front desk saying I check you in yes but you're not in the system!! So we had to wait for HOURS!!!! At least just let us slide like bro. read more

Great spa massage was fantastic and the amenities were gorgeous. I enjoyed lounging afterwards just as much in the relaxing atmosphere.

Absolutely love the jacuzzi area and the whole ambiance. We definitely enjoyed it. It's such a relaxing area and I love the different temperatures of hot and cold. The views are AMAZING especially during night time. They have clean towels available and the staff is very nice. We did not get any treatments, but for sure enjoyed the amenities. Will come back for sure to try everything else out! read more

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The sauna doesn't work. It goes till maybe 80-90 degrees. Told them numerous times that it is broken. Sauna should at the very least go to 140 degrees read more

Over rated amenities. I booked an airbnb at Icon that included access to the spa and gym. A huge part of why I was willing to pay what I did was for this access as a friend had raved about it. The main jacuzzi area was being remodeled the entire week I was there so I wasn't able to use it. While the locker room was nice and the workers in there very helpful and friendly when my stuff was stuck in my locker twice (old lockers beware), the front desk woman was totally rude to me. I accidentally ran into the glass wall at the gym thinking it was an open door (yeah I know) and instead of being made to feel 'ok' at an embarrassing moment, she rolled her eyes at me as I fumbled to find the actual door. Movie moment that could've been funny but I ended up feeling like I was in a mean girls scene. In short, over rated. Don't go here unless you confirm first that everything is in working order or you'll feel like you wasted your time and money. My airbnb hosts didn't give two craps either. read more

Do not waste your money on this spa. I booked a hydro facial and a deep tissue massage for my daughter. I booked a Swedish massage and a hydro facial for myself. Let me be clear, my daughter and I have been to many high end spas, and this one is definitely low tier. It looks pretty, but the services are sub par. My daughter has had many deep tissue massages and this one was NOT a DTM; she was not impressed at all with the caliber of the dtm. My massage was ok, but the masseuse had rough elbows. Our facials, meh. In fact, two days later I have a scab on my forehead from a repetitive attempt at an extraction. I had to ask her to stop because she was hurting me. Another thing to be aware of is that you have to pay BEFORE your services and the gratuity is automatically added. My services were performed by an amateur, but I paid close to $700 for them. As my grandmother would always say, "that bought sense is the best sense" and I definitely paid a lot for the knowledge to never return. The "relaxation" areas are loud and smell of chlorine; the chlorine was so strong, that my nose was burning. Ntm, people were on their phones and taking pictures. I find it in poor taste to take photos in spaces where people are in various states of dress. If I return to Miami, this is not a place that I will return to for any services. read more

don't recommend if you're not 19+. they're not even going to let you use the hot tub inside even if it's cold outside.

Last Saturday I ventured out in the pouring rain to see my favorite movie of all time, Casablanca. I was excited by the prospect of seeing this movie that I have seen a few dozen times on a big screen and with a crowd for a change. Going to the Spa at Icon Theater did not disappoint. First let me give you a few tips to finding the place. The Icon Brickell is directly behind the Viceroy Hotel and Spa. I did not going to the Club 50 event so I was a little turned around with the directions and luckily when I called Maria for directions I realized that I was standing right there..... duh. You may be tempted to walk into Icon building and take the elevator up but you can't. 1. You must go into the Viceroy take the elevator up to the 15th Floor. 2. Walk outside across a patio filled with Alice in Wonderland Chess pieces to the ICON building. 3. Once inside make a Right down the hallway past the GIANT MIRROR ( do not turn left and get on these elevators or you will go back down to the 1st Floor of the ICON Building and have to start all over again at the Viceroy) the Turn Right Again then LEFT to a SINGLE Elevator marked SPA down to the 14th FLOOR. If you do this right the first time you can avoid wasting about 15 minutes going through the maze albeit a beautiful funky one. For $12 you can a little cup of popcorn and they keep refilling it during the movie. Staying with the Alice in Wonderland Theme they have giant oversized couches make for a very intimate night at the movies or a strangers in the night thing going since there are no side arm rests. See the picture, but these are very comfortable seats - The quality of the screen was awesome and seeing a classic with a crowd really made me enjoy it more and the sound was REALLY good - BLUE RAY !!! I was singing along in the back row " You must remember this ... " The people working the movie event actually stopped the show once to allow all the wet lost people to see the show from the beginning I did not mind at all. If you want to elevate a normal night at the movies, you can order champagne and they will bring it to you while you are enjoying the show. I did not order champagne but I felt like I got the VIP treatment too. At the end of the movie, they served these little cupcakes and mine was made completely out of marsh mellows for a good sugar rush to drive home. This show did sell out so I suggest getting there early. They had to bring in some other giant sized kitchen chairs for about 4 people to sit in. I would so bring a date here or maybe on Halloween see a scary movie with the crowd - it would really buy fun watching people climb all over the couches. I will be back for sure - the only thing they could do better is for $12 include a bottle of water or soda instead of having to purchase it. read more

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I was staying at the W hotel and decided to treat myself to a facial. I was lucky to get a walk in appt. The set up is very nice and the treatment rooms are small but luxurious and I had a lovely facial. When you buy treatments you are given access to the spa area - which is lovely.... however of the 2 hot jacuzzis only one was working and after being in it for less than 5 minutes a guy came directly from the gym and got into it too - without showering. Then I looked a little closer and saw a line of 'scum' along the water line on the side of the tub so I can only assume that this is common practice - despite there being signs asking people to shower first... needless to say I left rapidly and won't be back. read more

It's a beautiful modern spa with a pathetic service. I had booked acouple message with my wife for 50 minutes and we arrived 15 minutes before our appointment and we end up with 35 minutes only. There is no manager there. No staff in men's locker room. They even don't have hair dryer in men's or women's changing room. Ambience 5 star service 0. read more

Iconbrickell Spa - Massage Near Me - Miami, Florida

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My First Experience. I arrived 30 mins prior to my appointment (as was suggested) and was greeted by Seleta. She was very friendly and helpful in person as she was on the phone. She showed me to my locker and got me set up w/ my robe and flip flops. :) I did a 50 minute hydra facial with Tatiana and 50 Icon Signature Massage with Juan Castaneda. The Hydra Facial machine was amazing!! I left feeling with my face clean and hydrated without the evidence of being poked and red (which is great bc Valet to the Spa is a bit of a walk...I didn't need to hide my face). I am glad that I opted in for getting a massage from a male. I usually prefer a woman but none were available for the time I needed. Juan was very skilled and applied the perfect amount of pressure and wasn't creepy. I felt comfortable the entire massage I was very happy with both of my services and would go back again. Thank you! read more

As per usual have bad service at gym front desk. Ask gym attendant how to find out if class has sub as class had sub and format totally changed. And of course, instead of apologizing, the young man began an arrogant argument as to how it could ACTUALLY be the same class. SMH. When will the Icon/W learn to train and hire?? Just what i need, an argument w GED candidate when all i asked was how to know if they are subbing instructors and changing class format. Ugh. This place has ZERO class. read more

Complete rip-off. The spa has new management since the Viceroy sold the hotel. They are cutting costs and you can easily tell the huge decrease in the quality of the services. The prices, however, are going up!!! Incredible...I just paid $200 for full legs and regular bikini waxing. This was a complete rip-off. I will never come back to this place. read more

I booked a couples massage for me and my boyfriend on August 9th. I'm not from the area , we were vacationing from New Orleans so we have never been here. Upon arrival we walk into the lobby and a young Asian guy had a very nasty attitude. I simply asked where the spa was located and his response was very rude and short , " Use either elevator,.... um okay....Had to call and ask the staff what floor it was located because he did not provide that info. The actual massage was very nice. Very sweet ladies. The lockers jam in the locker room. Clearly I was a guest since I was wearing a robe and was in the locker room. I asked a black woman named Norma with curly hair to assist with my locker and she had the nastiest demeanor. I had to describe my items before she opened it even after I gave her my combination. She basically implied i was trying to steal from another guest. My advice is to skip this place , you aren't even allowed to take pictures in the coolest part with the yellow chandelier. Our experience was ruined by the bad customer service beware. read more

While in Miami last week on vacation I rented an exotic car . It rained a few times while I was down there and I couldn't be sporting a dirty machine like that on the streets of south beach. I asked one of the locals about reputable car washes in the area and they recommended icon. The staff was professional and friendly. They welcomed me and made sure I was comfortable that the vehicle was in good hands. They detailed ever inch of the vehicle and went the extra mile to make sure I was satisfied with their services. The owner and his partner were very knowledgeable about the vehicle so they knew how to operate it. I've been to disaster car washes before where the associates are youtubing how to drive the thing. These guys are professional 100% and I would recommend them to my family and friends anyday! read more

I recently was recommended to Icon Auto Spa through one of my associates who lives in the icon. I called and made an appointment for there Gold Package detail. The process was too easy.. I called them, met with there team at valet, once it was done they called and I have to say they did an unbelievable job on my Range Rover. Looked like it did when I pulled it off the lot. One of the best parts of their location is they are conveniently located in the Icon, which has the Spa which I will visit next time while I wait for my car, and also a couple restaurants on site.. I enjoyed lunch at Ciprianis while I waited for my car. No more driving to 8th street to sit on a bucket in the heat to wait for my car. Great Service, Great Location, and an Unbelievable Job! Will definitely be back with my wife's car this weekend!! read more