My last trip to NY was to support a family member's Broadway debut in, Buena Vista Social Club. I'm biased, but BVSC is this season's #mustsee show and my dear Wesley Wray is sure to become one of your B-way favorites. I only had two other items on my itinerary, and the Icon Lounge was one. My vision including the words, "icon" and "flagship" was rose-colored.
I will sum-up this experience by saying this, add a hot towel upon seating, have a dedicated playlist and add a digital menu of Nordstrom's latest and hottest products and fashion that may be purchased and shipped, or purchased, wrapped and brought to the shopper while we, take a load off. I did purchase and ship an item before I entered the lounge, but I might have purchased more if I was encouraged to browse while sipping. Bam, gave you that for free! read more