Came here with my husband for a couples massage with a Groupon deal. It's our second time here. This place was modern, bright and clean. We arrived early, and had to wait in their lobby area for a little while. They had WiFi and the sofa was comfortable. I noticed that they offered quite a number of other services other than massages as well. Just like last time, the massage was very relaxing. Our masseuses were very professional and friendly. They checked in on pressure level multiple times; and I loved that they included hot stones, too. Both of us couldn't help but dozed off a little bit. Another great relaxing massage. We'll be back again read more

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The worst massage I've ever had, and unfortunately it happened on my birthday. I booked a deep tissue massage through Groupon for 2:30 PM. I arrived on time and confirmed the Groupon code with the employee, but I was left waiting until 3:00 PM before my massage even started. Once she finally began, her phone repeatedly went off. I politely asked her to silence it, but she ignored me. Then, less than 20 minutes into the massage, her manager called her. She answered the phone and began very loudly yelling during my massage. She then told me to speak with her manager on the phone and completely stopped the massage. I was then asked to get up from the massage table while I was undressed so they could confirm my Groupon code AGAIN. After reconfirming the Groupon, the massage continued. I specifically asked her to focus on the knots in my upper back and shoulders. Instead of using a different technique when I asked, she continued to simply apply pressure with her forearm. At one point, she was even pressing directly on my shoulder blade. I told her, "That's my bone, not a muscle," but she continued doing the same thing. Shortly after that, she told me I was finished. At that point, I had barely received an actual massage. The entire experience felt rushed, unprofessional, and incredibly uncomfortable. What made it even worse was speaking with the manager afterward. She was laughing and smiling about the fact that my massage had been interrupted because she had called her employee, rather than acknowledging how inappropriate and frustrating the situation was. I chose this place for a massage on my birthday and left feeling completely disappointed. I understand that Groupon appointments may require verification, but there was absolutely no reason for the customer to be treated this way. Between the 30-minute wait, constant phone interruptions, being pulled off the table to reconfirm a Groupon that had already been confirmed, and receiving an incomplete and uncomfortable massage, this was easily the worst massage experience I've ever had. I would not recommend this place to anybody read more

The business is elegantly decorated and so peaceful. We got the couples massage and it's very relaxing and professional. I loved my head massage the most! I found them on Groupon, insane deal and definitely worth visiting read more

iColor Beauty Lab - Skin Care Near Me - Santa Clara, California

I came in for a lash appointment, and upon arrival the staff seemed a bit confused, as if they weren't expecting me. I had called a few days beforehand to confirm that my ClassPass reservation went through, and they added me to their system and sent a confirmation text, so the situation was surprising. The lashes themselves looked really pretty, however, the retention was the worst I've experienced. After about seven days, nearly 80-90% of the lashes had fallen out. My lash extensions typically last around two weeks, so it was disappointing to lose so many within the first few days from normal brushing and washing. I do not think I would come back for lash extensions here :( read more

We arrived about 10 minutes before our appointment. The space is new and looked clean, which was a great first impression. My husband and I booked a couples massage through Groupon after seeing good reviews on both Groupon and Yelp. Unfortunately, the experience didn't fully live up to expectations. When our appointment time came around, there was no update from the staff, and it took about 15 minutes after our scheduled time for us to be taken into the massage room. During that time, we didn't feel particularly welcomed; staff interactions felt more avoidant than friendly. Once we were brought into the room, the staff simply left without explaining anything. There was no guidance on basic policies (whether to remove all clothing or keep underwear on), which felt awkward. When I stepped out to ask a staff member who was doing another client's nails, her response came off snarky and condescending, asking if I had "never been to a massage" and telling me to take my clothes off. When I asked for clarification, she confirmed we should keep our underwear on, but again seemed annoyed to have to explain. During the massage itself, both therapists talked to each other throughout the session. They tried to whisper, but it was still distracting and took away from the relaxation. This was also my first time receiving a massage where the therapist wore gloves. I read online that it's normal for hygiene and protection, but the gloves made the therapist's hands feel cold at first, and at times they squeaked, which was another distraction. Overall, the space is clean and there's potential here, but customer service, communication, and professionalism need improvement to make guests feel comfortable and relaxed. With better training and attention to the client experience, this could be a much better spot. read more

We had a 90 minute couples massage today and it was very thorough and relaxing. The beds were heated so we didn't get cold, and the room was neat and clean. The masseuses checked in on pressure level and were happy to adjust accordingly. 90 minutes is a good length not to feel like things are rushed and you can really relax and get lost in the experience. They used your choice of 3 scented oils, we picked lavender, and it wasn't strong at all for those sensitive to strong scents. They also used hot stones during part of the massage, which was nice and further helped to relieve tension. All around a great experience and there wasn't any pressure to tip. The person at the desk (my masseuse) seems almost a little surprised we tipped, but they was just my impression. But we were happy to do so after 90 minutes of their hard work and high caliber massage work. We'd happily come here again. read more

iColor Beauty Lab - Inside massage room - neat and clean - Skin Care Near Me - Santa Clara, California

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My boyfriend booked an hour couple massage for this place at 11:30am on a Sunday. We got there a little before and were brought into the room around 11:40/45 to change. The room itself didn't have music, but you could hear the music from the hall. The lights were dim to set the calming mood and the beds were nice and heated. The massage was soothing throughout. They would periodically check in and ask if the pressure was right. We loved the addition of oil since not many places do it without asking! Ladies! Do not wear makeup! We received a light facial and scalp massage as part of the package and it was great! My only caveat was it was barely 12:30pm when I checked the clock when we were done, so it was more of a 45 mins rather than 1 hr massage. read more

My husband and I had an excellent couples massage from Ana and Icee. It was very relaxing and they were so thorough. It was one of the best massages we have experienced. They checked in with the pressure and made us feel very comfortable. I highly recommended getting a couples massage here. 10/10! read more

If you're looking for a real massage and not a half-hearted rub down, book with Xiao. She is incredible. I came in with serious knots and tension, and she worked through all of it with the kind of firm, intentional pressure I always hope for but rarely get. I was sore the next day (as expected!), and honestly, that's exactly how I know it was effective. She gave me the full 90 minutes--every minute of it counted--and never once used her elbows, which is a major win for me. I can't stand when therapists rely on elbows instead of technique, and Xiao had full control the whole time. To the folks complaining about soreness or tipping: Yes, you might feel sore after a deep-tissue massage. That's normal, and it means it worked. Yes, you should be tipping 15-20% and even more if it's a longer massage on top of what you pay for the massage. You're paying the salon for the service, but your massage therapist depends on tips as part of their actual income. Don't short them. I'll definitely be back--and requesting Xiao every time. read more

They give the best massages! I've gone twice and can't recommend their deep tissue massages enough! They really work my knots out.

Massage was good, but staff pressured me to increase my tip and even told me the exact amount I 'should' give. Very uncomfortable.

I felt pressured to make additional payments throughout my visit. I was asked to pay before services were completed. Later, I was told there was an additional $20 charge. I explained that I only had a few dollars left for a tip, and both employees repeatedly asked whether I could pay using Venmo. I told them I could, but my phone was buried in my large purse and I was trying to find it. I became frustrated and upset by the repeated requests for payment. When I left, I gave them the remaining $4 I had with me and shared my concerns about how the situation was being handled. The entire experience felt more focused on collecting money than on customer service, which negatively affected my overall impression of the business. I am never going back! read more

Update: 2 nail tips fell off within 2 weeks. The nail tech claimed they would stay for 1.5 months. Looking back she did not buff the inside of the tips prior to attaching the tips with UV gel glue. Definitely very disappointed. My old gel designs had great retention ( 4 weeks) from he previous visits. It seems the nail techs can be a hit or miss. read more

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It was our first time today having massages at this establishment. Our masseuses were great! I didn't know what to expect and were pleasantly surprised with the massages received, friendliness, professionalism, and cleanliness of the place. Thank you for a wonderful experience! read more

Love iColor Beauty Lab! My girlfriend and I always come back for their Couples Massage and they never disappoint. They're always so welcoming and nice, from checking in, the massage experience, and after. Today, I went on my own and they even recognized me from the last time we were here! Always a treat to go to iColor and can't wait for the next time :) read more

Came here with a Groupon, when I called to make an appointment I was a little sus'd out because the Groupon said for either a Swedish or deep tissue massage and she never asked which one I was booking for. When we got there we witnessed another couple coming out when we were waiting to be let into a room. They really hound you for a tip. They don't ask if you want to tip they ask cash or card. Then when you don't tip what they deem is enough they'll ask you "what can we do better" which seems innocuous but there's definitely an undertone of why didn't you tip. When the customer told her what was wrong the lady then tried to defend herself and made excuses. The massage itself was probably the worst I've ever had. They hit everything but still seemed to do nothing at the same time? I left with a bunch of tension still in me and the technique was not good for both me and my husband. Another thing was when they put oil on me she basically put it directly on me instead of her hands first. During the massage the lady also had to leave To greet a customer too so that definitely pulled both of us out of relaxation. WARNING - We got into the room at 6:10. They finished at 7:03, so they also scammed us out of time for the massage. Overall DO NOT GO HERE for a massage at least. Even though the Groupon was really good (basically $50 per person) it still wasn't worth the money. read more

Purchased a couples massage & came in on a Saturday. The team here is so incredibly sweet, professional, & talented! Everything is very clean & sterile. They offer many services here, & it appears that massages are lower on the menu, but don't be fooled. Massages are exquisite. They do nails, facials, eye brows, cupping, etc. The massages were soo good. I love a deeper, harder pressing massage & they delivered. At one point we had knees & elbows going into my back- LOVE. Talented ladies here at iColor! I will absolutely be back. Reserving a time for our massage was so simple; calling is best method. But all times were available. Parking is free & plentiful on the street. It is in a neighborhood. We both felt so relaxed at the end & wished it could have gone on forever. If you're considering it- do it! read more

The customer service is wonderful. They had water and candies while I waited. Music in the background and they had xs-Large press on nails. The massage was great. I didn't even have to tell her what to work on. She was one with my body. Thank you Icy and Chloe!! read more

Came here on a Groupon and so glad I did. I had lots of tension in my neck due to stress and Xiaco (pronounced shy-sho) gave me one of the best massages I ever had. I felt immediate relief and wasn't sore the next day. I will definitely be back!! read more

iColor Beauty Lab - Price list - Skin Care Near Me - Santa Clara, California

The massage is excellent, with a very peaceful vibe. The masseuses are all great and always make sure to check in with you throughout the massage. The lobby is very pretty and clean. read more

For some reason they make you pay before you even get your massage which I'm like okay sure I'll pay before. Got my massage done it was a good massage and after I was done she goes " you have to leave tip" as I was heading to the desk. And then proceeds to tell me $10 minimum ??? Which is actually illegal to force mandatory tip your clients read more

I had the worst experience of my life at this location. I went in to use a Groupon for a 90 minute massage. My appointment was scheduled for 11am & when I was on my way I received a text from them asking if I could come at 11:30 am instead. I was ok with that since I was coming from Vallejo, that would gi me time to arrive, check in & use the restroom. Upon my arrival to I Color I was greeted with hostility because I was 10 minutes early. I asked if I could check in & use the restroom. The lady pointed me in the direction of the restroom. After I came out, I sat down & waited for the therapist to come & get me. 11:30 am came & no one came to get me. So I waited until 11:36 am & then I asked the same lady who greeted me with hostility, where was the therapist that was supposed to be working with me. She then asked me if I could wait until 12p to be seen. I told her no, because my original appointment time was at 11am. I asked why would you schedule an appointment and not have the therapist to fill it. She didn't have an answer, she advised me to call the owner of the establishment. I asked why can't you help me, then she started saying I'm busy, and she con doing another customers pedicure. I said someone needs to help me and that this was very rude & unprofessional. The other lady there got up from doing the customers manicure & then called her boss. Neither of them spoke English so they couldn't barely understand what I was saying. I was extremely frustrated with an experience that was supposed to be relaxing. When she got her boss on the line, she didn't help the situation at all. I asked if I could get a refund because I felt like they were playing games and wanting me to alter my schedule due to their lack of professionalism. She refused to refund me and told me to call Groupon. So now I'm waiting to hear back from Groupon regarding my refund. read more

If you enjoy an establishment telling you how much you should tip them and won't let you leave until they are tipped to THEIR liking, you've come to the right place. I've never experienced an establishment be so rude about tipping. I understand in America it is practically obligatory to tip, but the percentage/ amount is at the discretion of the customer. Establishments should not have a say in how much they deserve based on how they think their service was. This encounter completely ruined the experience for me as a first time customer. I will never return to this place for this reason. *Since going their, I have read other reviews and it seems like others have also been told how much to tip them. It's not a one off, but appears to be a pattern if they don't like your tipping amount. read more

We made an appointment at 5:00 PM - got there right at 5:00 and there was what looked to be a walk-in that got there before us. The two ladies at the front desk asked us to wait on the couch while the walk in got seen. We waited for about 45 minutes and there were no other staff members around to give us an estimated time as to when we would be seen. The bathroom was clean and the venue was nice, there's a few massage treatment rooms and a back area where a couple nail stations are. I just wish we didn't waste our time sitting on their couch and someone had communicated that we would have to wait longer. It does not seem like their business protocols are well established. read more

My mom got her brows done at Yueqi brows, and the results are amazing! She went from having almost no brows to beautifully natural ones that look just like her own. It instantly made her look more refreshed and confident. The shape and color are perfect--highly recommend Yueqi for flawless, natural brows! read more

iColor Beauty Lab - My mom's eye brows before and after - Skin Care Near Me - Santa Clara, California

I booked 60 mins massage through Groupon and the therapist was extremely bad. She had no techniques and didn't know how to give pressure despite my I asked her for deep tissues in the beginning. At some points, I could tell she was using her cellphone during the session. Such a waste of money and time coming here! Very dissatisfied!!!! read more

The massage was ok, but very inconsistent. Key areas of soreness were overlooked. I left feeling like I needed a massage elsewhere. I do like that the facility offers numerous services like facials and nails. read more

Happy with the facial services. Clean place and employees are friendly. They did facial diagnostic test but couldn't explain the details read more

I had a fantastic massage today.I will definitely be back. Ana was great getting my eyebrows done there too.

Jenny is amazing - I've been to several different professionals over the years to get my lashes lifted and they've always had trouble with one side. Yet, Jenny was able to lift both sides evenly; you would never be able to tell that one side is as stubborn as it is. Also my got my brows touched up pain free. The studio is clean, tidy, and super relaxing. Easy to find and plenty of parking. Grateful to have a place to go to that won't leave me with burned or uneven lashes. read more

Came for a couples massage.. watch out when you tip with card, the woman added $20 onto our actual intended tip(which was already decent by the quality of the massage given) read more

My boyfriend and I got the Groupon voucher for the 90 minute Couples Swedish or Deep Tissue Massage with Hot Towels and Essential Oil and got there about 10 minutes early. It seemed there were only 2 ladies that were working and they were super nice. One of them took us to a room in the back right away. Our appointment was for 2pm and the massage probably started about 5 minutes early, although ended at 3:18pm (checked my phone right after to see time). The massage was really good for me, but my boyfriend said it was alright and could've been more attentive. There were a few hiccups; my lady had to pause my massage and see my Groupon voucher on my phone (even though she already checked it when we got in) because she was confused on whether it was the 90 minute or 100 minute massage. Although I told her it was the 90 minute one, she still wanted to see on my phone, so she had to grab my purse for me so I could show her. It was also a little inconvenient how my lady had to go in some other room and grab the hot towels multiple times. The highlight of the massage was definitely the scalp massage part though. Overall pretty good, I just wish it was a constant massage on my end for the duration of the 90 minutes (80 actual minutes). Luckily my boyfriend's lady wasn't doing all of these distracting tasks, so he got a constant massage for those 80 minutes. It was also very annoying that the tip was a fixed amount that they decided on. I definitely wasn't going to tip $60 for the service we got today. Wouldn't come again honestly and will be finding a different place unfortunately. read more

Went with stiff and sore shoulder and neck. Linda worked hard on both and got them relaxed within 60 mins

This was one of the worst experiences I've ever had at a massage parlor. The staff actually scoffed in my face and shook their head at me over tipping. Instead of providing good service, they were more concerned about demanding tips that were worth more than the massage itself. The whole encounter was rude, uncomfortable, and unprofessional. No one should have to deal with that kind of treatment when they're just trying to relax. Save your money and go anywhere else, this place is greedy and disrespectful. read more

1. Facility was clean/looked new-ish and looked inviting. 2 months after baby delivery, every part in my body was sore and I was really looking forward to this massage. They had a Groupon so I thought I'd try them out vs go to my regular massage place. Appnt was at 2 pm and inspite of bring there early, massage didn't start till 2.15 pm. She ended it at 3.10 pm btw- yes I checked the time. 2. On a hot CA day, seemed like the AC wasn't ON. I had to turn on the tower fan in the room myself which was reasonably loud and stayed on for the duration of the massage. 3. No music. Sorry, how are you in business and not know that massage rooms should have nice and soothing music playing so folks can relax? I had to ask for music 5-7 min into the massage when I figured that the massage therapist had forgotten about turning any on or making the room little less lit for the cozy feel one should get while getting a massage. She put something on her phone upon me asking- some random radio station it felt where folks were talking in Chinese between the songs- maybe ads? Unpleasant. 4. Please ask for a room towards the inside, if they have one. I was given a room right on El Camino and could hear every vehicle that went by. NOT the relaxing atmosphere I was looking for. 5. I specifically asked for the Lavender oil- oil didn't seem scented at all. I would recommend making your preference clear upfront. 6. I felt rushed, maybe because of the Groupon, which they said btw- that I should buy the next time and just come straight to them for the same price deal. 7. I tried to communicate some of my concerns like a loud tower fan blasting air at me for the 60 min of the massage, but the massage therapist spoke minimal English. 8. After such horrible service, they expected a 20% or more tip. I tipped and before leaving let them know that I won't be returning. Such a random massage- didn't feel like she knew what she was doing at all. read more

This review is only for the massage we purchased through Groupon. We're both super sore in a bad way the day after the massage. We have couples massage often as part of spending time together and could tell these ladies weren't really trained or know what they were doing. Kept pushing into the middle of my spine, that has never happened before. Now I need to go to my PT to have him adjust me. The most annoying part when we left, they DEMANDED a minimum tip of $15 per person. Which was not clearly communicated to us beforehand. I planned to tip regardless but not as much as $15 which was well over 30% for mediocre service. On top of that, when I asked for change, the lady nearly refused to give me change, wanting to keep my large bill as her entire tip...The first lady even lied saying she had no change, but the second lady said they had change under the notebook....super shady. There are so many other great spas in the area for the same price. Save yourself the pain (literally) and weirdness of someone demanding money from you. read more

I had an amazing experience getting my nails done here! Icy did my nails and she is so detailed & made my nails look so pretty! My cuticles look so clean and I know this manicure will last very long! The design is so cute & I definitely recommend coming here. read more

Service and the nails were fine, nothing special. Lady was rude when I tipped her. All she said was "More?", not appreciative at all. Won't return again. read more

Once you try Jen does your lashes you'll keep coming back.she's really professional on doing lashes.First the lashes it's not heavy and seems natural,also it doesn't come off easily it takes a while not like other who does lashes.Ive known her for while thru friend.You won't regret having your lashes done with her also very nice beautiful lady. read more

iColor Beauty Lab - Lashes done by Jen - Skin Care Near Me - Santa Clara, California

I really enjoyed my eyebrow service yesterday. After consulting over 10 beauty studio I had decided to come to iColor beauty. For one is the communication was very friendly, smooth and helpful cuz I was provided with professional advice. When I got to the store, Yueqi helped me design my eyebrow and after agreement, it took about 2 and half hours to finish the work. She is very gentle and professional, I love the way how she put her passion into this eyebrow beauty job. P. S. My hus and my friends all said my eyebrow looks very natural. And a great plus is I made the appointment during their soft opening time so got a great deal!! Thank you Yueqi. read more

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