i Had a co-worker recommend their services and found Josh's honesty and no pressure approach to service options comforting. I recently had an entry level Trane replace after eight years of service. The unit developed a leak and required filling every three years. I also had ducts that were falling apart from inferior materials that were installed when the house was built in 1994. Kenny came out to look at the job and gave me options from replacing the ducts and repairing to replacing the unit. I originally wanted the leak and ducts to be repaired, but Dwayne (owner) was onsite and offered me a screaming deal to replace the unit with all new ducts. He explained it would be easier if they were to start from ground zero to build a system around a new unit. They showed me pictures of the bad install job the previous contractor did causing the unit to prematurely fail. They were here for three days because they did everything right. The last contractor did the HVAC within a day and a half, so ICM takes a lot of pride in their work. This company mainly designs, builds and services commercial properties, so doing residential is a small part of what they do. They truly care for you as a customer and communications were excellent throughout the process. Prices are fair, but I went with the cheapest bid on my last AC and it didn't last. I got what I paid for, expensive lesson to learn. read more

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Reading other five star reviews of ICM brings a smile and delight that many others have appreciated Josh and Dwayne and their commitment to their customers. I am a repeat customer having relied on Josh always quickly responding to any concern or need for repairs and particularly his bi-yearly check-ins on filter situations. Since I was experiencing problems with my older HVAC system which seemed to be related to deteriation of the probably originally installed ducting decades ago ( pictures are always provided for information) , Josh and I discussed the cost of repairs to my ducting system alone as opposed to the cost of replacing my aging HVAC system including ducting repairs. Having seen the extent of the ducting repairs alone which would really continually be needed, I decided to move along on both. Th prices were good and fair and I was already familiar with the quality of their work. Those who work for ICM are skilled and knowledgeable as well as considerate and friendly. They even provided cards to my neighbors to let them know if there was too much noise, .they would try to adjust! There never was a noise complaint. The email pictures of my brand new completed attic ducting and HVAC systems are amazing - and reassuring - and completed within the 3-4 day working estimate. Josh is the most caring and knowledgeable and customer oriented person I have ever had the pleasure of knowing or working with. He included me in any possible changes or adjustments needed. I have no worries that the new HVAC and ducting systems now installed will serve well. And if there ever is a problem, I can count on Josh to be there with a solution. I recommend always getting in touch with Josh and ICM when you have HVAC needs. And my thanks goes out to you, Josh. read more

Excellent, excellent service!!! During the heat wave in July, 2024, Josh from ICM MECHANICAL came out the first day my system failed; while other companies had a 3 or 4 day wait time. Josh was extremely nice and courteous and above all knew what needed to be done and, most importantly, had the parts to do and complete the job!!! I'll tell you it's been a long time that I've had such great service ...Josh went above and beyond to get the job done. Lastly, the price was a good/ fair price/ good value for the work that was done and when I called, the call went to the company, NOT A CALL CENTER! GREAT SERVICE GOOD CUSTOMER SERVICE GOOD VALUE- I highly recommend ICM Mechanical...... 916-949-0465 Josh. read more

Thanks for the great service, on time, professional and courteous. Josh, Kenny and crew know what to do. They should be your first choice when you need REAL service or repairs. Reasonably priced and no upsale! read more

ICM was great and Josh provided amazing service! I called early in the AM because our circuit breaker kept tripping and AC would stop working. It was 110 degrees outside so it was very important for me to get same day service since we have little kids. Despite having an extremely busy schedule due to the major heat wave, Josh was able to come out same day in the afternoon. He was very professional, explained the issue in a way that made complete sense and was able to fix the issue right on the spot. I'll definitely go back to ICM for any AC and heating needs and would definitely recommend to friends and family! read more

Josh and Kenny were great to work with! They quickly identified the problem with our air conditioning, and replaced the motor at a very fair price. read more

Excellent service. Experienced, caring, family run business. Response time is quick & friendly. Highly recommend

I seldom refer contractors anymore. Some are great for me and then are total flakes for someone else. However, Josh is one exception. Everyone that I have ever referred to him has been as happy and satisfied as we are with him. We met Josh a few years ago when he was repairing our ten year old unit, which shouldn't have even needed repairs. But he helped us out for a few years until it was time to get a new one. Josh gave us a couple of options going forward and we opted to have our AC replaced. We are looking forward to summer without stressing about when the AC will give out and will it be on a weekend or a holiday? Not even thinking about the AC going out now. My only caveat is I don't think we'll ever need to have Josh for a service call and, well, we'll miss seeing him. Yes, he is that nice of a human. read more

I have been doing business with this company for over 15 years and they have always been outstanding. They are always on time and their rates are always comparable with others if not better. Josh was my technician on my last service call. He squeezed me in when they didn't have any availability and he was great! I will continue to do business with this company and recommend them to anyone I know. read more

Had ICM come out for a second opinion. Other company coundnt figure out what was going on. Wanted me to consider buying a new system. Josh was very knowledgeable, explained the issues and fixed the same day. Price was very fair considering it was mid day and in the 90s. Cant thank you guys enough. read more

I can't say enough about Josh and the staff at ICM mechanical. After dealing with less reputable (and there seem to be many) it is refreshing to work with a company the is fair, shows up on time, and provides service at a reasonable price. My medical condition means I can't tolerate the increasing high temperatures. The ICM crew made a special trip out to Placerville and installed a complete dual fuel heat pump system for me in one day. Josh and the staff are friendly and easy to work with and you can tell they take pride in their service. read more

Quick to respond and always very helpful. I recommend this company to anyone for their HVAC needs.

ICM mechanical has been taking care of my family for 25 years. They are a trustworthy and honest company. I would 100% recommend them every time! read more

Thanks Josh. Appreciate your help. Helped me with a filter that looked like it sucked up my cat

See my review for Mercer Mechanical - same company! Both Josh and Dwayne were friendly and efficient. Everything worked out great. Highly recommended! read more

Josh has been amazing! He is kind, reliable, trustworthy and responds quickly. He is honest with his estimates and pricing is very fair. So hard to find amazing contractors and wish I could clone him. Been using him for years now and would refer any friend or family member to him!! read more

I called ICM on a Sunday and they were out on Monday fixing our fairly new HVAC. We so appreciate the team over there! All of them provide quality knowledge and attention. I would recommend them to anyone! read more

Our furnace stopped working in this extremely cold weather and as senior citizens, we were desperately calling around to get service as soon as possible. The owner and his team at ICM were super responsive and came out that same morning. They resolved the problem in no time and provided excellent customer service. We highly recommend them! read more