Icelandair

2 hours ago

I needed assistance and decided to call this business at 18885510145. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

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2 hours ago

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Edward N.

3 hours ago

I needed assistance and decided to call this business at 18556575135. Direct line and Guest The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

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3 hours ago

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Edward N.

3 hours ago

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4 hours ago

I needed assistance and decided to call this business at 18668673648. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

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4 hours ago

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Nanhi Pari ..

15 hours ago

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16 hours ago

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Far G.

17 days ago

1-800 number is the only number for Iceland Air. I was able to contact and they were very helpful. Don't get scammed by calling 877-513-0568. They tried to charge me $600 to get seats, pretended to be Iceland Air reservation desk. They are total scammers. Warn your cc company and bank. Flyingreservation is a scam company. read more

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Hannah P.

1 year ago

Review: Disgraceful First Experience with Icelandair at Newark Our first Icelandair flight was a nightmare before boarding. A check-in glitch blocked my father, despite identical tickets and prior confirmations from both airlines. Icelandair staff at Newark were unhelpful, dismissive, and refused to fix their system's error--forcing him to pay \$100 for a bag that was supposed to be free. No accountability, no support, just indifference. This wasn't a minor hiccup--it was neglect. Icelandair turned an exciting trip into a stressful mess. For a customer-facing airline, this level of service is unacceptable. Do better. read more

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Naomi D.

10 months ago

Family and I have flown Icelandair for years, however after the last time not sure we want to go back. Our seats were broken, but they didn't inform us till we reached those seats. Then we were moved to an exit row and had to wait till everyone filled out of the plane at the end to head back to our original seats to get our bags. We had a short layover which was made shorter by that inconvenience. Once we got to the terminal for our next flight, we were greeted with the lights turned off, and not a single restaurant or store open. It was 6pm on a Sunday and we hadn't had anything to eat on the last plane so we at least hoped for some dinner at Reykjavik. No luck. We also didn't receive anything on the next six hour flight. We arrived at our final destination after 10+ hours in uncomfortable seats and with no food thanks to Icelandair. read more

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Sondra C.

9 months ago

Although Icelandair is considered a major airline it is not. A comparable or overpriced ticket in economy means that on international long-haul RT flights (across continents) the only thing you get for free is water and coffee and nothing else. Do not take Icelandair if you can help it. read more

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Annie D.

1 year ago

They changed my seat twice from window to middle seat of the middle aisle and were unapologetic about it. They told me it was a comparable seat, which we can all agree that it is not. Their fine print does say they reserve the right to change your seat even if you pay extra to upgrade. They cited "safety" reasons which is BS because it was a completely full flight. It was a clear money grab and their customer service was non existent on this issue. The food was meh, but isn't all airline food? The first flight was so unbelievably warm I stripped down to a tank top, which is not a complaint per se, but just odd for a flight. read more

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Trina L.

2 years ago

Lost my luggage and refuses to help find it Says they have no way to track it Worst customer service read more

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Tom S.

215

3 years ago

My understanding is that this airline is bankrolled by the Icelandic government. To encourage tourism you can stay in Iceland if you have a connecting flight. We were going to London and figured we'd spend a few days in Iceland at minimal cost (Icelandair was a couple hundred dollars more than other alternatives) but how often do you get to see Iceland? Icelandair gives Continental a run for the money as worst airline ever. Lost our bags on the first leg of our trip. They can not even pull their planes up to a jetway at the airport in Iceland. They transport people to/from the planes in busses that are stuffed to the point of being a safety hazard. ALL food must be purchased - not even free pretzels or peanuts. Inside the terminal they have extremely poor logistics with literally hundreds of people standing in line at the gate. At least we got to see the country. Iceland is a beautiful country. Too bad they have such a crappy airline. read more

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Jim M.

3 years ago

It's an insurance company that occasionally operates airplanes. Search "Icelandair reviews" its not pretty. I'm out $4553.30 for a ticket that was canceled without notice and I have n9 recourse. At least I didn't get stranded. If you have an alternative, take it. read more

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Chris H.

2 years ago

ICELANDAIR WILL STEAL YOUR MONEY! On a recent trip with IcelandAir, we paid $50 extra for two aisle seats. IcelandAir reassigned us to middle seats upon just before the flight and refused to refund our $50. We paid $50 to select two aisle seats ($25 each for seats) Aisle seats are important to us because I am a disabled veteran with chronic back issues, I cannot remain seated for that long of a duration without going into immense pain and my back tightening. When we checked in for the flight the evening prior, we were still assigned those seats. However, when we went to the counter in the terminal to show our passports, the IcelandAir agent gave us new boarding passes. At the time we didn't notice that we were both reassigned to middle seats. We were not told of this change when handed the passes, and did not notice the change until we were beyond security. Once we noticed, in the middle of a meal, I immediately called Icelandair Customer Service. We were initially told that because we were close to departure time, only the airport agents could make seat changes. We went to wait at the gate counter for an IcelandAir representative to show. Once an Icelandair representative showed up at the gate, we told them the issue. At first, the representative lied to us and told us our seats were reassigned because "our payment did not go through". Even when we showed him the receipt, he stood fast on this and repeatedly lied about our payment not going through, saying that the seats were reassigned because we did not pay for the upgraded tickets - although this payment was included in the purchase of our tickets and other aisle seat selections. He then told us that we had to call customer service, that he couldn't help us. I again called Customer Service while at the gate counter. The Customer Service representative then told us that yes, we did pay for the seats but they were changed due to "an equipment change" and that only the check-in desk (prior to security) could reassign our seats, as it was too close to the flight time. As this was now about an hour until the flight, we would have missed our flight if we had to go outside of security, take the airport train to the terminal, try to get our seats back, go through security, take the train to the terminal, and run to the gate. Because this was not possible, we continued to ask Icelandair to give us the seats we paid for, or other aisle seats. We were eventually told that one of our assigned seats (27D) was broken and that is why our seats were changed. We were additionally told that it was a full flight and he did not see any aisle seats available at that time. Seat 27C, which we had paid to reserve (in June!), had already been assigned to a different passenger and the representative said once a seat had been assigned they could not take it away. Ironic, given that the seat had been PAID for and assigned to my wife that morning, yet they had no problem stealing it and giving it to someone else. The broken seat was apparent when we boarded and saw the taped off seat. However, the 27C seat was fully operational, yet that seat we paid for was also reassigned to a middle seat. WHY WERE BOTH OUR AISLE SEATS REASSIGNED TO MIDDLE SEATS WHEN ONLY ONE WAS BROKEN???? If this was correctly addressed at the proper time, I could have been reassigned to another aisle seat early. Because IcelandAir deceived and delayed us, I was forced into a middle seat where I was unable to get up as frequently as needed to alleviate my back pain. As a result of being forced to be in the middle seat, despite our paying for an aisle seat, I was practically immobile once the plane landed, and continued to be in pain for more than 24 hours after the flight and negatively affected our vacation. My pain was a direct result of Icelandair changing our paid for aisle seats without notice . All due to IcelandAir. We filed online for the return of the $50 we paid extra for the seats, since IcelandAir breached the contract and did not deliver the paid for seats. IcelandAir refused to refund our $50! They stated that "since seats in whole back cabin are with same price" we were not due a refund. If this is the case, why do they carge for seat selection! Stay away from IcelandAir; they are thieves. read more

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Carl T.

Elite 14

241

206

4 years ago

To echo the other reviews..... our connecting flight was late. We we're 4 minutes late to the gate in sea tac. I watched the plane sit at the gate for 48minutes AFTER the door closed. They would not let us on nor were there even slightly compassionate. FU! Was the reply. Crap happens but the absolute lack of help??!?!? This family will NEVER fly Icelandair air again. We are now stuck in Seattle. Absolutely a terrible experience because of Iceland airlines. read more

Icelandair - Stuck for days - Airlines Near Me - Boston, Massachusetts

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Kelly B.

3 years ago

Absolute Worst Customer Service Experience When purchasing our tickets, we added paid meals for each of our children. Nowhere does it say that they are complementary. We received an email stating kids eat free, so we called to get the meals we paid for refunded. It is against their policy to refund, credit, or transfer the meals. We asked to speak to a supervisor, but we were told "supervisors are not taking calls" so we asked how to contact a supervisor and were told to email on the website. So, to recap, kids eat free, but you don't know that until after you purchase the nonrefundable meal at the time of booking. Nowhere on the meal portion of the booking, does it state you can have a child meal complementary. It is not even an option. You cannot add it online. You have to call the airline for that. However, if you want to speak with a supervisor, you can only do that online. Complete ridiculousness. We were told by the customer service agent that it was our own fault that we didn't use our "personal intuition" to call ahead of time when booking with children and that if we had "researched on the Internet" that it says kids eat for free, but nowhere on the booking platform, even when adding meals, does it mention anything about this. Lesson learned. We will never book with Icelandair again. read more

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Ashley R.

3 years ago

Don't purchase the cancellation protection. Even if you have a valid medical reason under the policy and provide a letter from your doctor, they will deny your refund request. I can't attest to the travel experience, because I will be unable to travel during the expected dates. But I am giving them the lowest possible rating as they have not upheld the agreement stipulated by the cancellation protection policy I purchased in addition to our tickets. Very disappointing experience and unacceptable customer service practices in my opinion. read more

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Victoria M.

Elite 26

206

347

4 years ago

All ready for my flight to Iceland! But my return trip has a layover at JFK...FOR 20 HOURS!!! So I called customer service to see if they have any transit accommodations being that the layover is so long. I was just told they do not have anything. Then...silence. I stated, "OOOK....is there anyone else I can speak with"? She stated no there isn't....Silence. I have to admit, I was confused by the interaction (or lack thereof). I just hung up. She OBVIOUSLY wasn't interested in assisting me in any kind of way. She didn't want to be on the phone working customer assistance AT ALL. Is this how Icelandair does business?! All I've been reading before my trip is how Iceland is one of the friendliest places on the planet. Well, their customer assistance must be based somewhere else! They are unhelpful and rude. Will NEVER book with them again. read more

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Martha H.

3 years ago

We are 3+ MONTHS awaiting reimbursement for horrific layover in Keflavik...One hour layover turned into 4 days, Icelandair nonresponsive and never ever booking again read more

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Scott S.

1 year ago

Absolutely DO NOT fly this airline. We purchased business class tickets in January for flights from 8/30-9/24. After checking-in in Portland, we receive a text that we will have to fly in economy because of an aircraft change. This was disappointing given that we purchased full price tickets so long ago. Once at the gate, they said okay, now you are back in business class, but after a few delays the flight was cancelled. They said we will have to (gather our bags and) stay in Seattle, but we will have to make all our own lodging, transportation arrangements (due to a computer issue). Also, they said a representative would reach out to give us new flights to Rekjavik and a case would be opened so we could submit any expenses from the cancellation. We waited and waited and heard nothing. We called, but they are closed. Finally, I purchased new tickets (that were very expensive due to it being at the last moment) to ensure we could get to Iceland and make it to our cruise on time. Finally, late in the afternoon the following day while we are already on our way to Reykjavik (via Denver), we receive an e-mail saying we have flights from Detroit to Reykjavik. We were in Seattle, how were we supposed to get to Detroit? Even if they provided a booking to Detroit, the schedule would have got us in too late and we would have missed our cruise from Reyjavik (that we provided a 2 day buffer for). Why didn't they give us the schedule that I purchased on my own? On the day before returning to Portland from London (after our cruise), I notice my seat assignment (that I had since January) went away. I called, but the representative said it was due to the airport security. When we check in, the person there said it was actually an overbooked business class, but since I am checking-in early, I will be okay. Absolutely crazy! The planes themselves are outdated with recliner vs. lay flat seats in business. I will say that the flight attendants were great and the woman who checked us in at Heathrow was fun and wonderful, but this alone cannot make up for lack of customer service and follow through from the airline. Now that we are back after a month, we submitted a claim for reimbursement, but have not heard from customer support. Based on our experience, I should not be surprised. read more

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Stacy M.

Elite 26

1048

190

1209

7 years ago

Roger Murdock: We have clearance Clarence Captain Oveur: Roger Roger. What's our vector Victor? (Airplane) _____________________________ BOARDING PASS Passenger: Nosy Norwegian From: REYKJAVIK KEFLAVIK INTL To: OSLO GARDERMOEN CHECKED BAGGAGE: 1 free bag up to 50 Lbs SNACK POLICY: There is no such thing as a free lunch. Not even a lone flavorless biscuit. Overpriced snacks are available for purchase on board, and there are a few dismal, expensive options for food at KEF as well. REFRESHMENTS: Complimentary bottles of Icelandic water are handed out upon boarding in addition to the standard beverages offered mid-flight. SEATING: Seats were not the most comfortable, but legroom was fine and the flight crew was diligent in handing out pillows and blankets. All seats include power ports/USB ports. SAFETY VIDEO: The instructional video was both amusing and visually stunning, using Iceland's landscapes as the backdrop for safety feature graphics that apparently include Wonder Woman's invisible plane (suspiciously piloted by neither Lynda Carter nor Gal Gadot). EXTENDED LAYOVER PROGRAM: Extend your layover in Iceland at no additional cost for a duration up to seven nights. What a deal! Thank you for choosing Icelandair, we wish you a pleasant journey. ______________ #WhattheKEF Is Wes Craven directing the KEF airport? Our experience was a horror show of confused mobs wandering zombie-style through a poorly marked terminal, with a conspicuous lack of direction from airport staff. The airport is severely undersized for current use, and the resulting insufficient number of gates means that most planes board on the tarmac, with buses shuttling passengers to and from the terminal. There are also no departure lounges or seats at the gates resulting in chaos and clogged hallways. Approaching boarding time, the lack of direction and signage led to several queues of passengers forming at once. While a lot of grumbling could be heard, thankfully no WWF-esque fights broke out from attempts to merge the lines. Overall I would recommend Icelandair if you don't want to pay astronomical fares, have extreme patience, and can run steps like Rocky in a training montage. While our flight and flight crew were pleasant enough (save for the snack issue), I would avoid KEF like the plague unless my destination was in Iceland, or if partaking in the extended layover program. One mini bag of pretzels for the KEF airport 3.7 mini bags of pretzels for the Icelandair flight and flight crew Zero mini bags of pretzels for the zero snacks we received. read more

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Zachary H.

4 years ago

Take your business elsewhere... Recommending to search for another airline. I've had trouble since booking and very unhelfpul interactions at every stage since. Situation was admittedly my fault: booked an itinerary (four flights total), and mistakenly one flight had the wrong starting airport. My booking was for a non-refundable, non-cancellation ticket, which was the cheapest option, and I booked one month in advance. I noticed my mistake the morning after booking and immediately called customer service, noting that I'd made an error and was there anything that could be done. Said I was willing to pay an up-charge for any difference in price, would like to keep my itinerary with them, and was apologetic. Was told absolutely nothing could be done, per the policy. When asked if there was anyone else I might be able to speak to, I was told I could call back and hear the same response if I liked. I did that. The next agent told me there was no absolutely no option, but that if I bought another ticket ($400), he'd be happy to help me speak with a refund team about getting back an airline tax. When asked if he could tell me an amount, I was told it would negligible, and when I asked if he could find out for me, I was told the refund team doesn't have a phone so he couldn't engage, but that I would receive more information if I paid p. I plead for some human understanding, that I wasn't trying to inconvenience anyone and was trying to keep their business. I was told again that nothing could be done, so I asked where I could submit a complaint and that was that. My issue was this: by helping out a new customer who made a mistake once, they would have made a good impression, kept my current and future business and very likely received the added bonus of another customer paying for the seat I gave up. As it stands, I've paid full price for a KLM flight and Icelandair will be losing my business and that of my family and friends for good. While this exact situation is certainly on me and hasn't arisen with any other airline, I've received excellent conflict resolutions from other companies (thank you KLM, Lufthansa and Japan Air). Never have I had an experience like this anywhere else, and that's enough to keep me away for good. Engage companies that treat you well. read more

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Geoff I.

3 years ago

Horrible experience - with a horrible airline- I am going to have to sue them in U.S. Small Claims Court to recover a complete refund for my airfare and also my hotel expenses associated with a flight segment that cancelled. Under U.S. Law- I am entitled to a complete refund when an airline cancels a flight - in this case a connecting flight from Europe to Iceland. IcelandAir is holding back $200 of my refund for some unknown reason.. In December, Iceland Air cancelled a Europe to Reykjavik flight segment say that the cancellation was due to weather conditions beyond its control......but they were able to operate other flights to other destinations on that day, and competing airlines were able to operate their flights into Reykjavik Airport. I will argue in Small Claims Court that their operations were within their control., Because the flight involved a connection to the US - on he same ticket number- I should be able to sue them for damages in US Small Claims Court. Their staff in Europe were racist in how they handled the passengers in the cancelled flight- White Europeans and White Americans were cheerfully reacodated, while Asians and Latinos were told to sit down and wait for an undetermined time for word from Reykjavik. Under EU Passenger Rights - when an airline cancels a flight - all passengers are entitled to hotel accommodations, reimbursement for cancelled hotel rooms - and to be whole financially. Again- Iceland Air staff cheerfully helped White passengers and told Asians and Latinos to " just shut up and wait for word from Reykjavik. Iceland Air is a third-rate airline - staff simply doesn't care about passenger service. Iceland Air is also RACIST and people of color are treated more poorly than whites. DO NOT FLY ICELANDAIR unless you're ok with being abused. read more

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Erika S.

2 years ago

I have NEVER been treated so poorly! Icelandair notified me there would likely be a strike on the day of my return flight, and asked me to reschedule. They did not have any flights available for me, forcing me to book a flight home on another airline - a VERY expensive flight. Icelandair did not compensate me IN ANY WAY for my ticket, and did not care in the least I would be stranded in a foreign country with my 80-year old parents (without their medication!) Shame on you Icelandair! I would give them "0" stars if I could, because that's how they treated me - like I'm less than a human being! read more

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Elaine C.

3 years ago

No integrity. They lied about reimbursement of food with delayed flights even though receipts were provided. Staff was about as cold as the weather and indifferent. I do not really think they enjoy tourists. Do not recommend at all. read more

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Meni T.

6 years ago

THIS IS THE WORST AIRLINE EVER!!!!!! I spoke with Icelandair customer service multiple times. Based on the information I received I booked my flights. I confirmed everything before and after the booking. Everything was fine until the next day when they sent me an email to inform me that the information was wrong. Now They are unwilling to refund me. They are completely unprofessional, rude, and unwilling to work with customers. After multiple phone calls they promised to listen to the recordings that would confirm THEIR mistake but all they did is lie that the recordings state something that was never discussed. NEVER EVER book with them!! read more

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Brian S.

3 years ago

Really bad - uncomfortable seats, lackluster service, horrible boarding process, and lack of proper AC (both flights going and returning from Reykjavik). read more

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Jim B.

Elite 25

668

1049

6 years ago

When you book icelandair, you need to realize that this is a discount airline. This one, Aer Lingus, Norwegian Airlines, and a few more will be your most cost-effective ways to get to Europe from the US. If you want a cheap flight, just put up with the issues until you finally get there. If you want luxury, then take another airline like British Air, KLM, American, or Delta. Pay special attention to the luggage rules because they will check your bags. You get one bag to check in (50 pounds max) a carry-on bag, and a personal item like a purse or laptop. On the plane, there is usually room in the bin for your small carry-on. You can also put it under your seat. Roller bags may be a bit more difficult to stow in the small bins. Your leg room in the seats is tight but not as bad as some other airlines. The stewardess and stewards are very nice and helpful. The bathrooms start off very clean and get worse during the flight. It's best to go before you leave or when you arrive in Iceland. The airport in Iceland is very new and modern. Ten years ago, it was a wonderful place to change planes. It was all wood (floor, walls, and ceiling) - truly unique. Now they have built another wing that is more like all the other airports. You will have a little over an hour to clear customs (your bags get automatically transferred) and get to your next gate. Clearing customs is very quick and easy. After that, you will encounter a mass of people and you will probably be packed tightly in a bus to take you to your next plane. Don't worry about missing your flight. Icelandair manages everything with precision and will hold a plane if yours arrived late into Iceland. Get in touch with an employee if you are running tight and they will help you navigate the system. Make sure you clear customs and get to your departure gate before you shop or get something to eat or drink. With an average of 1 1/2 hours between flights, you will not be able to do much of either one. As I originally said, this is a cheap way to get to Europe from the US. Just put up with it and enjoy Europe when you finally get there. read more

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John Z.

3 years ago

Iceland Air has to be the worst Airline ever! Booked my trip 9 months in advance with Jet Blue (their Partner Airline)...and due to JB getting us to JFK 3 hours late we have been stranded for 4 days in NY (JFK). We keep re-booking thru Jet Blue (required by Iceland Air), and Iceland Air keeps canceling the tickets. At this point we have missed almost half of our vacation and we are out thousands of dollars due to no refunds on the hotel/car rentals and missed excursion. Three hours and 9 minutes on the phone this morning (4th day stranded) and again, the airlines are sparring as to who is screwing things up. Something has to be done to make these airlines be more responsible!!! read more

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Amber H.

7 years ago

Not worth the hassle to save a couple bucks for a plane ticket. I've flown with Icelandair several times but they've really gone downhill lately. You used to get 2 checked items for free. Now you have to pay extra for any checked bag and they're really cracking down on size of carry on items. The seats are tiny and cramped, the on board WiFi doesn't work. Connections in Reykjavik are a pain and you'll always feel rushed. They time the flights so all connections leave at the same time and you have about an hour max, including boarding time. That means it's always packed with people, and there's never enough time to stop and grab a snack. Then the airline is too cheap to pay the fee for unloading passengers at an actual terminal, so be prepared to park 10 feet from a gate and have to use a stair car and a shuttle bus to actually get into the airport. This last flight was really the final straw. When I initially booked my flight, I got an email saying my flight no longer existed and to reach out to them. So I did and found they cancelled the flight for that day. Keep in mind, there's only one flight per day to my destination. My only option was to book the flight for the following day. I specifically asked for a window seat and that was confirmed in my follow up confirmation email. However, once I actually checked on for that flight, that was no longer the case. I spent 7 hours in a middle seat. Never again. If you want to check bags, after you add up the fees for that, you're better off booking through a nicer airline. It'll probably cost less and you'll have some nice human necessities. read more

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Michael B.

566

9 years ago

While this is not the best airline I have ever traveled on by ANY means, I would highly recommend this company to anyone looking for a cheaper option to get to Europe then their pricier American counterparts. My partner and I traveled from Orlando to Paris, France with a plane change in Reykjavik. The most disappointing aspect of this international flight was no meal service for the duration of the flight. Food was able to be purchased, but this was my first and only experience with an airline not serving a meal on a flight which was almost nine hours long. While I was extremely disappointed in this fact, I do have to commend the amazingly friendly and classy staff that was present on our flight from Orlando to Reykjavik. They were some of the best airline attendants I've ever come in contact with, and this alone was more than enough to convince me to possibly fly them in the future, although I may be upgrading to Saga class next time. read more

Icelandair - Although they didn't serve food, they still had comfy blankets! - Airlines Near Me - Boston, Massachusetts

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More info about Icelandair

1 Harborside Dr
Boston, MA 02128
East Boston
Directions
(800) 223-5500
Call Now
Visit Website
http://www.icelandair.com

Hours

What time does Icelandair open?

What time does Icelandair close?

Other Amenities

Does Icelandair have free WiFi?

Yes, Icelandair has free WiFi.

Ask the Community - Icelandair

How is your airline addressing flight delays and cancellations?

**FOR 24/7 help** call 888-797-5𝙾16** to reach customer support. They can help with booking management, flight changes, and other travel-related needs.

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**FOR 24/7 help** call 1 (844) 57𝙾-3589** to reach customer support. They can help with booking management, flight changes, and other travel-related needs.

How do I talk to a flights representative fast?

**FOR 24/7 help** call 888-797-5𝙾16** to reach customer support. They can help with booking management, flight changes, and other travel-related needs.

How do I talk to a Icelandair flights representative fast?

**FOR 24/7 help** call 1 (844) 57𝙾-3589** to reach customer support. They can help with booking management, flight changes, and other travel-related needs.

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**FOR 24/7 help** call 855-51𝙾-5815** to reach customer support. They can help with booking management, flight changes, and other travel-related needs.

How is your airline addressing flight delays and cancellations?

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How does your airline handle flight delays and cancellations?

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What measures are in place to improve in-flight comfort?

What steps is your airline taking to reduce flight disruptions?

What steps is your airline taking to reduce flight disruptions?

How do you keep passengers informed about schedule or gate changes?

**FOR 24/7 help** dial 855 51ʘ_5815 to reach customer support. They can help with booking management, flight changes, and other travel-related needs.

What measures are in place to improve in-flights comfort?

**Need help** call 𝟴𝟕𝟕-𝟱𝟴𝟗-𝟭ʘʘ𝟴 to reach Airlines customer support service 24/7. They can help with booking management, flight changes, and other travel-related needs.

How do i talk to a Icelandair flights representative fast?

How do i talk to a Icelandair flights representative fast?

How do i talk to a Icelandair flights representative fast?

What steps is your airline taking to reduce flight disruptions?

**Need help** call 𝟴77-𝟱𝟴9-𝟭ʘʘ𝟴 to reach Icelandair Airlines customer support service 24/7. They can help with booking management, flight changes, and other travel-related needs.

Were the blankets and pillows provided for the flight brand new and clean?

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Review Highlights - Icelandair

“The airline is like the Icelandic people, quiet, unassuming but very, very efficient and pragmatic.”

Mentioned in 4 reviews

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JetBlue

2.7(772 reviews)

0.4 mi•East Boston

I needed assistance and decided to call this business at 18668673648. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

Tons of space and storage

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Spirit Airlines

1.5(575 reviews)

0.5 mi•East Boston

I needed assistance and decided to call this business at 1877-251-1811. The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I needed assistance and decided to call this business at 1855-271-1818. The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

Spirit Airlines employees busy talking to each other instead of letting the psgrs know why we are not boarding 30 min past time

Flight canceled after 5 hours delay at 12am. Took 6 hours waiting in line to get refund/rebook. 26 hours DC to Vegas!!!

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5 hours delay and then took more than 6 hours in line to get rebooked for a flight on next day! Does it worth?!!!! up to you!

Delta Airlines

2.3(239 reviews)

0.4 mi•East Boston

It looked like a good size plane from the outside, an Airbus A321 which can hold over 200…read morepassengers. However, when we sat down in the first class cabin, I had to ask, "Honey, who shrank the plane?" The plane looked new, and was very clean. The seats also looked new, and there was a nice flat screen to watch movies. But the legroom felt really tight for first class, and the seat recline felt very limited. When my laptop was stowed under the seat, there was just enough space for my feet on the floor. The meal was very good (always go with the chicken - in this case chicken thighs), and the flight attendants were very attentive. The plane departed and arrived on time. Overall, a good flight except for the scant seating.

I would like to take a moment to thank the team Member Maha…read more(BOS Terminal E Sky Priority Line) for being so kind and going above and beyond to help me after my flight was cancelled. She was patient and went the extra mile when she truly did not have to. Not only did she take on my issue when I was not departing from her terminal, but she also answered each of my questions calmly and kindly and escalated it via phone. Because of her kindness, I got rebooked on the next flight out. This kind of patience and kindness is rare in the customer service industry and even exceptional among the interactions I've had with Delta over the last 12 months. I'm so grateful to her. I hope that this kindness will be remembered when she is up for promotion and/or performance review. Indeed, this is the kind of team member Delta could use more of at every level.

Lines

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Landing in LA!

Aer Lingus

1.9(87 reviews)

0.2 mi•East Boston

We flew on Aer Lingus multiple times from Boston to Dublin and the staff were phenomenal. We didn't…read moreknow UK regulations changed recently and everyone needs a Visa now to enter the UK so the Aer Lingus check-in attendant at Logan airport was so patient, kind and tech savvy and walked us through every step on our cell phones where we had to download the app, fill it in, and pay the fee. Then on the plane the flight attendants were so sweet. Our flight left on time. No delays and the Beef Stew dinner with roasted potatoes and string beans they served after being in the air for only an hour was fantastic. I watched a movie, drank 2 glasses of complimentary wine and slept a little with the complimentary blanket over me. Aer Lingus is definitely one of my favorite international airlines.

Aer Lingus left my bag behind in Dublin on a flight from Boston to Geneva. In the bag was all my…read morehiking gear for a multi day hiking trip in Italy and France. I could not begin my trip without it. At the time I was promised compensation for hotel and transportation costs that were incurred while I waited 24 hours for the bag to arrive. 8 months later I'm still fighting with them. They now say they would have bought me a toothbrush, but are not liable for any other incidental costs surrounding their lack of care. The response from customer service has been glacially slow and seems to be from a bot. Any other airline would have put me up for a night and compensated me for the transportation cost and lost lodging. Not Aer Lingus. Stay away from this airline.

Pillowcase stuffed into the ceiling of the plane.

It's all Green!

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Lufthansa

2.5(27 reviews)

0.1 mi•East Boston

I needed assistance and decided to call this business at 18885510145. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

Lufhansa A340

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United Airlines

1.7(230 reviews)

0.4 mi•East Boston

The flight attendant on flight 3682 Nadia went out of her way for my wife and I…read more We were reform a memorial service for our daughter's future mother in law. Nadia is a special person who anyone would do well to copy.

Awful experience brought me to tears, and the supervisor said "are you done yet"? I will never fly…read moreUnited ever again. Worst customer service. The gate attendants make up rules that contradict their own website. I was told "we make our own rules here" by a United gate agent when I told him he was breaking ACAA regulations by changing my seat due to my service dog. He refused to read the website rules, his supervisor could not figure out computer. I was booked into a seat for which I paid for extra leg room, showed them confirmation but they overbooked the flight and tried to give me a different seat 20 rows back because I had a service dog. This is illegal and they were nasty about it. My dog was perfectly well mannered and professionally trained. Worst customer service of any airline. I will NEVER fly United again.

Vegetarian option was pretty good. Chocolate pie is my fave. 7.5.22.

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Holder for mobile devices (tablets, phablets, phones) in Boeing 777 flight from BOS to SFO. Interesting..

American Airlines

1.7(353 reviews)

0.5 mi•East Boston

This is just a review for the transcon Boston to LAX Flagship First service on AA's unique A321T…read moretranscon aircraft. This is a unique service offered only on the A321T and offered only from Boston to LAX, JFK to LAX, and JFK to SFO and JFK to SNA. The A321T is uniquely configured with Flagship First, Flagship Business, and economy. The amenities and seating in the premium cabins is much more akin to a widebody aircraft with lie-flat seating offered in first and business and seatback screens throughout the aircraft. Sadly, these aircraft will soon be retired as AA moves toward eliminating Flagship First systemwide. The seating in first is 1-1 which offers a lot of privacy. The seatback screen is large and high definition with a wide selection of movies and other entertainment options. Noise cancelling B&O headsets are also distributed. The meal service in first is enhanced versus what is offered in business including higher end touches on the meal tray like individual salt and pepper shakers and a metal napkin holder. There is also actual champagne in first versus prosecco in business. There is also a soup course in first which is not offered in business. The flight attendant was great and offered an attentive and premium service. Baked on board cookies are also offered prior to arrival. Overall, this was a great transcon flight on AA. Sadly, it's the exception and not the rule as service and amenities on other AA flights leaves a lot to be desired.

What has happened to American? It used to be my go to airline, but lately flights are cancelled,…read morethe planes are dirty, on plane restrooms are out of order (?!), flight attendants are surly. Delta here I come.

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American Airlines Terminal B, Boston Logan International Airport

Boston Logan International Airport

3.1(2k reviews)

0.5 mi•East Boston

The bathrooms at baggage claim are the BOS!…read more Boston Logan is rough around the edges, sure it's got its faults. But this was one of the cleanest most spacious airport bathrooms. Overall, not sure if I'd recommend the airport as it can be a mess but if you're looking for a loo terminal B near baggage claim 1 is the place to be!

I've flown in & out of this airport countless of times but only just recently had an uber pick me…read moreup instead of a beloved friend or family member. And sincerely? Wtf. The rideshare pickup zone is literally a mile walk away, with little to no signage guiding you in the right direction. (It's across the sky bridge on level 4, by the way). My patient uber driver waited far too long for me to find him at 3:30 AM. SIGNAGE, LOGAN, SIGNAGE! I promise we can read, just give us something to read that tells us where to go!

Check in kiosk

Boston Logan Airport

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Cape Air

2.5(81 reviews)

0.3 mi•East Boston

Another Cape Air plane

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Air France

3.2(32 reviews)

0.1 mi•East Boston

Love this Airline nice service nice staff love this airplane economy has nice legroom

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Raajuuuuuu X.

7 months ago

Flying with Airline provides a premium travel experience with a strong focus on comfort, service, and convenience. Here's a detailed review of my journey with Airline: 1. ** Booking and Check-in Process: ** The booking process with Airline is seamless and user-friendly. # Their website and mobile app make it easy to search for flights, book tickets, and manage reservations with minimal effort. Airline also offers a straightforward online check-in option that saves time at the airport. # Real-time flight updates and notifications via the mobile app ensure that passengers are always informed. 2.*** Cabin Comfort and Amenities: *** Airline excels when it comes to the comfort of its passengers. The seats in Economy Class are well-designed with sufficient legroom, making the journey pleasant, especially on short flights. # Business Class offers lie-flat seats, more space, and a range of luxury amenities, ensuring long-haul flights are as comfortable as possible. For those looking to be entertained during the flight, in-flight entertainment systems offer a wide variety of movies, TV shows, and music. # On many flights, Wi-Fi is also available (though it is a paid service), which is an excellent way to stay connected while in the air. 3.** Service by the Cabin Crew: ** The cabin crew aboard Airline is known for its warmth and professionalism. # From the moment passengers board the flight, they are greeted with a smile and offered assistance with luggage, coats, and settling in. The crew remains attentive throughout the flight, making sure everyone's needs are met, from drinks to special requests. In Business Class, the level of personalized service is significantly higher, with staff going the extra mile to ensure comfort and satisfaction. 4. ** Food and Beverage: ** Airline takes its in-flight catering seriously, with a reputation for offering delicious meals. # In Business Class, passengers enjoy a variety of gourmet dishes, often made from fresh, local ingredients. Meals are served on china plates with metal cutlery, adding a touch of elegance to the experience. For Economy Class passengers, the meals are tasty, with a good variety, though not as luxurious as the business class options. Additionally, snacks, beverages, and alcoholic drinks are available for purchase, with complimentary options offered depending on the flight duration. 5. ** On-time Performance and Baggage Handling: ** In terms of on-time performance, Airline generally excels. # Flights are rarely delayed, and when delays do occur, the airline is quick to inform passengers via updates and notifications. As for baggage handling, the process is smooth and efficient. # Passengers can expect their luggage to be delivered promptly and in good condition, which is always a positive sign of good management. 6.** Overall Comfort and Cleanliness: ** The cleanliness of Airline's aircraft is one of the factors that set it apart from other carriers. # Cabins are meticulously cleaned between flights, and restrooms are regularly maintained throughout the journey. For long-haul passengers, pillows and blankets are provided, ensuring a comfortable rest. The overall level of comfort onboard is high, and the staff ensures everything runs smoothly. ** Special Features of Airline ** Airline offers several distinctive features that elevate its service and ensure a unique travel experience: Loyalty Program: One of the standout features of Airline is its loyalty program. # Frequent travelers can earn miles that can be redeemed for upgrades, free flights, and exclusive services. The program is divided into different tiers, giving more benefits the higher the membership level. These benefits include priority check-in, extra baggage allowance, and access to exclusive lounges. Premium Lounge Access: For those who prefer to relax before their flight, Airline offers access to its premium lounges. # Available in major airports, these lounges offer comfortable seating, complimentary food and beverages, Wi-Fi, and a peaceful environment. This is an excellent feature for Business Class passengers, as well as for members of Airline's loyalty program. Sustainability Efforts: In today's environmentally-conscious world, Airline is committed to reducing its carbon footprint. # The airline is making great strides in sustainability, using eco-friendly practices, such as reducing single-use plastics, using more efficient fuel options, and modernizing its fleet to reduce emissions. This makes flying with Airline a more eco-conscious choice for passengers who are concerned about the environment. Family Travel Benefits: Airline understands the unique needs of families traveling together. # Families with children can enjoy priority boarding, extra baggage allowance, and special meals designed for younger passengers. The airline also offers entertainment options geared toward children, making the flight more enjoyable for all family members. read more

A M.

11 years ago

My husband and I booked a multi-leg ticket from Seattle to Paris (via Reykjavik), Glasgow to Reykjavik for a five-day stopover, then back to Seattle. Upon embarking on our honeymoon, we realized that we would not be able to get to all the countries we had hoped, and so we would not make it to Scotland for our middle-leg connection to Iceland. Upon realizing this, we purchased two separate tickets (on Icelandair) to Iceland from Amsterdam (where we were at the time) in order to meet up with our return flight to the United States. When we contacted Icelandair to let them know we would not be able to make the flight from Glasgow to Iceland, they informed us that, as a result, our flight from Iceland to Seattle would be canceled. This would leave us stranded in Europe less than a week before we needed to return home to our daughter. As there was no feasible way for us to get to Glasgow from Amsterdam in time for the flight, we pleaded with the agent to allow us to pay some kind of difference in fare to keep our return flight - she refused. We asked to speak with someone else - she refused. We asked if we could call back and speak with someone else - she said she would make a note in our file so the next representative would know that we have been "informed" about their policies. I asked her if these policies were written anywhere, or if they had been included in my receipt of purchase, but she would neither answer nor direct me to where I could obtain such information. [I have since scoured their website and my email confirmation/receipt - there's nothing included about this policy regarding multi-leg flights.] Our seats on the exact same flight we had already paid $1000 for were now priced at $1900, so we chose to book with Lufthansa (flying through Germany rather than Iceland), which was slightly cheaper. We had to cancel our flights from Amsterdam to Iceland, losing out on $350 worth of airfare. To date, we have contacted Icelandair (beginning September 7) five or six times via email and phone, and have received no response. WOW airlines sounds up-and-coming, and any other major carrier would likely treat its customers better if and when things go wrong (which it sounds like they do - often - with Icelandair). read more

Texy M.

8 years ago

This week has been so hectic! I was so pissed off from the start because Icelandier airline is rubbish! I booked with skycanner to fly back to the USA for both my grandparents funeral. I had went to the airport on time but got held at the check point because the airport was short on staff only had one person checking bags that they thought had lotions etc because of that I missed my flight back to the USA and before all of that I had checked my 3 bags and paid them fully about £150 but they(Icelandier airline) refused to book me another flight and even refused to refund me back my money that I had paid for my 3 bags. Upon returning my bags back to me one of my new bags was damaged and ruined and they even lied to skycanner (Email Flights) that it was a no show which is absurd because I have proof of my tickets and bags that I had checked in with Icelandier airline. I finally called them to try and settled the situation with them but the lady we spoke with over the phone was Very Rude! She said "I've told you am not going to repeat myself again and I will not allow you to speak to my manager" and hung up the phone on us And we called again and another lady also hung up the phone on us. Like are you serious?! I was in disbelief of all that had just happened. This is ridiculous! I was honestly in shock of all that had happened. Icelandier airline are scammers and thieves I will never booked with them ever again. 1. They lied to Skycanner.com"Email Flights" that I did not show up to the airport which was a lie 2. Their customer service is Absurd and Rubbish 3. They ruined my suitecase 4. They refused to refund me back my money for my bags that I had already paid for and also my flight. I am very disappointed at icelandier and because of this I will tell of my friends and family and on social media followers to not fly or buy with you guys read more

John H.

2 days ago

Icelandair operates the main 'customer service' call center for this (877) 982-2011 phone number 24 hours a day, 7 days a week. This (toll-free) number is open 24 hours for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, modifications, and other travel-related requirements. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN. read more

Mini S.

9 days ago

**To reach live human at Airlines call +1 (855) 65.7~47~0o (US) * and reach 'Customer Service directly' at any time. This 24/7 toll-free 'phone' line ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. read more

Paul Newman P.

23 days ago

*Call 24-7$ support* $ +1 || 888 || 8 8 9 || 71.03** They can help with booking management, flight changes, and other travel-related needs... As an Emerald member with the one world alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

Jon A.

10 years ago

I would NOT recommend this airline and the airport it goes through in Iceland to anyone unless they were really broke. You may save a little but it is definitely not worth it. What a sad experience it was to fly to and from Europe this summer. And we didn't even have delays or other bad experiences. It just doesn't compare to a direct flight in a normal airline, with decent movies, some food and drinks, friendly attendants, and so on. These people are not friendly at all. Spend a little more and fly Air France or British Air or anything else. read more

Marie G.

10 years ago

IcelandAir is BY FAR the best way to travel from Canada to Europe. Between the small and efficient Iceland airport (where a person can easily transfer directly to their European destination), being able to choose your food from a menu whenever you feel hungry (in economy class), not being stuck on a plane for 9 continuous hours, competitive price, and the great service, the other options for Canadians flying to Europe simply can't compete. read more

Courtney S.

7 months ago

Terrible customer service. They will not budge on their "cancellation policy" no matter what the reason or emergency. Canceled my original flight back and kept my money. Bought another returning flight and that was canceled an hour before the flight, switching me to another airline/airport. No compensation. They do not care as long as they have your money. Save yourself the time, stress and money and look elsewhere. read more

Rozi ..

3 days ago

I needed assistance and decided to call this business at 18883250268. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

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