I come here multiple times a week for private lessons. Its great! Its pretty easy to find located in a business park in Carlsbad. They have their own parking lot so should be easy to locat and park. The staff at the front desk is awesome and knowledgeable. The private coaches are well trained and super knowledgeable. We work with miss Collene and I can't say enough good things about here. CHECK THE SCHEDULE BEFORE YOU GO! They only have free skate for a few hours a day so do make sure to check the schedule before you go. This location also runs camps and other child friendly activities. So definitely something to look into. The facilities are always clean and well taken care of. Their are many bathrooms and even a warm room. Basically, ice Town is where its at! I would definitely suggest checking it out if you haven't already. read more

Ice Realm Carlsbad - Lobby - Skating Rinks Near Me - Carlsbad, California

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Good teachers, horrible front end. Constant changes in payment process and sign up methods. Disorganized and rude management.

Management needs to be properly trained on how to do customer service. My brother felt unsafe and attacked when asking about renting.

A year round ice skating rink where anyone - at any skill level - can skate? This is the place!!!! I can't tell you how many times my kids have asked me to go ice skating.... And I kept telling them that ice skating was a "holiday event." Finally got called on my **** and Google came to the rescue. We have now gone 3 weekends in a row! $20 to skate. $10 for the thing that they lean on to skate... $5 for skates. Be warned: it's cold! Wear pants, long sleeve, a hoodie..,, bring a beanie and gloves. Place is fricken awesome... and you get to watch the ZAMBONI (one of my favorite words) in action after the skate session. read more

Ice Realm Carlsbad - Skating with the $10 assist - Skating Rinks Near Me - Carlsbad, California

Good prices, vending machine and coffee machine. Wish there was some hot food for the waiting adults, that would make it sooooo much better. Also, the walkers are only for little kids. They need some tall ones for teens and adults who have never ice skated before. read more

Ice Realm Carlsbad - Kids using the walker - Skating Rinks Near Me - Carlsbad, California

Bad service! The manager and front are just down right unfriendly. I would suggest trying another center even if it's a drive.

One of the worst ice rinks of all time. Do NOT go here. Staff and especially the manager are all uneducated and disrespectful. read more

Management needs to practice better customer service. I have felt unsafe during my time at this facility. Management has been known to escalate situations. read more

Pros: - Tons of parking - Bathroom is clean & spacious Cons: - Spectating area is limited to 2/3 of the rink and there are no sit down bleachers. The wooden standing area is horrible and you can't see anything over the spectators...at least not at my height; 5'4". - One of the coldest rinks I've been to in my life. Bring a puffer and hand warmers! - In spite of the stunning exterior, the interior feels very run down and worn. - No food court. I saw a sign that hot chocolate was available at the pro shop but it was not open when I was there. read more

Ice Realm Carlsbad - Glass is very scratched but viewable - Skating Rinks Near Me - Carlsbad, California

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Management needs to be trained on how to no escalate a situation. Got yelled and insulted for wanting to bring my pet. Never brought my pet in just was asking and she continued to berate me. Unprofessional read more

Terrible customer service... The front desk employee was very rude. Wouldn't recommend this place to anyone.

The staff are very unprofessional and not helpful at all. They do not know how to treat people with manners. Don't go here

It's a good hockey practice place and it has a treadmill for hockey players too it's a crazy place!

The ice is not always even especially along the walls. The employees there are amazing though! My 3 favorite's are Fred, Courtney, and Coach Christian. Fred is super nice, and is so generous. Courtney is super nice and always down to have a conversation. Coach Christian is the best coach you can get there. He is so nice, and always puts the kids first. read more

It is in the middle of an industrial complex. Parking can be a challenge. There is a lack of spectator seating for hockey games, so be prepared to stand. The rink is cold, so dress warm or bring a blanket. read more

OMG this ring is so darn cold. If you're hanging out and watching your kids don't forget your winter clothes. Seriously jacket, boots, gloves, beanie, and scarf ... and blanket and hand warmers The ice is nice There is. I place to sit so do some squats to warm up read more

"manager Jenn". I had the most disgusting exchange with her when trying to figure out getting a learn to play student to class. Jenn started our interaction with the full nine: ignoring, eye rolling , heavy breathing towards and questions I had, slamming things around, and speaking with such an utter disgust to have to do any type of work. I was able to making a few calls ,asking someone who doesn't work here, therefore relaying the message to Jenn which only seemed to irritate her more. After jenn finished mimicking and taunting in front of the kid I brought to class jenn decided it was a great idea to snatch my atm card and after asking for a receipt she declined to give it at first furthering the difficulty of my first experience at ice town Carlsbad. In all. Slammed with attitude and disrespect for interrupting her from sitting in her ass doing nothing. I am truly disheartened that this isn't the level of management Ice town Carlsbad represents. Not to mention I witnessed a teacher screaming at a student and pushing the same kid down into the ice and then yelling again because he didn't do the drill correct read more

I took private figure skating lessons here during open skate sessions before/during the time they raised prices to almost double. I had my own skates but pricing included skates whether you needed them or not. Every week I came for a lesson the open skating admission prices rose higher and higher. I finally had enough and quit lessons all together. The rink is always packed and smaller than any other rink I've skated in. Lessons were difficult because hoards of kids and teens were flopping around the ice, blades flying, hands grabbing everyone and everywhere for support. It's dangerous. The ice was always in bad shape too. I might return one day only due to proximity. But they have a long way to go to impress and retain the locals. read more

Not worth coming to this location. Use threats just for asking questions about who can go on the ice. Very uncomfortable experience. You'll get ganged up by Mikey & gang read more

Fred Nelson is amazing and Courtney is awesome it's a fun place to skate at there are nice coaches and not so nice coaches.the ice is not the best but it's definitely usable. read more

Nice experience, it was well run, we quickly got in for free skating time. We were given rental skates and then off to the fun time. They gave our kids the little plastic walkers and by the time free skates was over they basically knew how to skate. Super fun family bonding activity and the fact it's here in Carlsbad is great. Nice rink, ice was smooth, they did Zamboni it halfway through so even better after that. read more

My sons and I here to get some used hockey skates and the people there were so nice and friendly. The guy who we were getting them from was super nice and he is just a good guy when my sons tested the gear on the ice he told me he was going to give it to me. Thanks to Fred my sons can play ice hockey now. read more

Im so glad I dont have to drive so far south to skate. Love this place!! Support local business!!!

We absolutely love Icetown! My daughter has been doing private lessons here for almost six months and the coach and staff are so friendly and talented. Absolutely recommend this place to anyone! read more

They are selling coupons on Groupon, problem is, they don't even have open skating. The next problem is, their hours are posted differently wherever you look. Sorry, but that is really inconsiderate. Their schedule on Groupon and their site has nothing on it and you would think that is open skating. read more

Nice rink but no stadium seating, standing room only. Clean and cold lol. Don't forget a jacket. And that's all I got.

I have some mixed feelings about this place. Let's start with the positive. The skates are very new and modern--buckles instead of laces. And nice, sharp blades. The ice is in good shape, too. And they have more public skate times than other rinks which is really nice. Parking is free although the lot fills up quickly. There's street parking and I'm guessing the neighboring tenants don't mind if you use their lots on weekends (but don't come looking at me when your car gets towed). But it's strictly no-frills. The music was intermittent and I even heard commercials which they either piped in on purpose or else we were listening to some satellite or net-based music service with commercials. Come on, guys. And there was one stretch of about 10 minutes when there was no music playing at all. Again, this is a small, easy thing but it requires attention to detail. And there is no fun stuff for the kids like at San Diego Ice Arena where they do dances and have a DJ and turn out the lights and display colored lights and such. In fact, at SD Ice Arena, they even blast music and have the kids do the YMCA dance during the downtime when the Zamboni is on the ice. There's none of that here. Oh, and fair warning: it is VERY cold inside. That's fine with me--it is an ice rink, after all--but I would definitely recommend gloves, at the very least. Not all rinks are this cold. This is a fine place to ice skate but it could definitely do more, at probably minimal cost and effort, to make it a little more fun, especially for the kids (and there were a ton of kids around). At the very least, keep the music going during the entire public skate session, including the Zamboni downtime. read more

Ice Realm Carlsbad - Nice, modern skates with snap buckles instead of laces. - Skating Rinks Near Me - Carlsbad, California

Nice ice rink. They offer some unique clinics and camps for kids' hockey. Could use a snack bar with cold beer and a few more seats to watch the games from. read more

This is the worst run ice rink I've ever seen. They never answer the phone so it's difficult to reserve a spot for pickup. They constantly lose the reservations for pickup hockey after you spend all week calling them trying to get someone on the phone to make a reservation. When you drive all the way over there only to find out you can't play they don't care and give you an attitude for their mistakes. The ice is the worst I've ever seen. There are ponds in Phoenix that have better ice in August. There are dips and ruts everywhere so you can never go into the corners without breaking your leg and on top of all that you get to pay a premium price for this garbage. Other rinks are further for me mileage wise but the same travel time due to highways. I'm done with this place. They don't even have a snack bar. What does that tell you? read more

The manager is horrible! First time ice skating and so naturally I was a little confused so I ended up asking her a few questions to get me started but she was rude the entire time and even threatened to kick me out. Her stench was horrid, and I surely do hope she is no longer employed here or anywhere for that matter. read more

My experience here was so bad that I can't stop thinking about how terribly this business is run and how embarrassing it is to have even gone there. This place is dark and grimy. Their equipment is so awful it's dangerous to use. My 3-year-old attempted to use one of their walkers for skating and I had to go through 3 before I found one merely level. The design is so flimsy and pathetic it actually harmed her rather than helped her. We were on the ice for 2 minutes before I knew that this was not a safe place for my daughter. I told them what happened and asked for a refund and they refused to accommodate me, even though we were physically unable to use the rink. They had the audacity to offer free admission passes instead of a refund, as if we would want to come back after the first disappointing experience. The receptionist was so rude and robotic, she even gave me a fake email when I asked to talk to management. It blows my mind that such a trash place can get away with existing in Carlsbad. They make no effort to provide decent equipment and when a child can't use it, they pocket the money and shrug, like it's not their problem. I'm embarrassed for who ever owns this place, not only is it gloomy and grimy inside, but their practices are straight up unethical. I have been to other ice rinks and have had a great time with my daughter. Never have seen a place like this before. I'm still cringing. read more

Our granddaughter had a great birthday party here. Lots of party kids having fun. It was a rainy, crowded Saturday but a special shoutout to Riker and Cassidy staff members, they were very helpful and made things easier. Also "thank you " to coach Nicole, another very helpful employee on a very busy day. This is our second party here, both have been Great. Staff makes it easy and they have always been wonderful to work with. read more

I threw my daughters bday party here. The only positive thing was that it was easy to book. However, the day off was completely chaotic. I checked in 15 minutes early to get the room decorated. I've never been to this rink before and I was shockingly surprised at how freezing this one was! And so were all my guests! Everyone wore light sweaters and jackets not thinking it was going to be an ice box! Wish the party contact, Jennifer would've gave us a heads up during our email thread. We also didn't have a host or point of contact with questions. I had to add additional ice skaters for the first 30 minutes because everyone was trickling in and it was kind of upsetting that I had to wait in the general line for this. Each time took a few minutes, but those few times took away from me being part of my daughter's party. No one ever came to check on us. No one made an announcement to come back to the room when it was time for cake. My husband had to gather everyone in. I did hear another party happening and I did hear their announcement. Just felt like they took my money (and it was expensive) and let us figure it out. No organization. I wouldn't recommend booking a party here. It was disappointing, especially for the price we paid! read more

We arrived 30 minutes early. Spent over an hour in the line for them to tell us when we got to the front at 7:30 that they didn't have sizes 6, 7, 8 in women's and 9-11 in men. Sounds like they need to suck it up and order half sizes. They also could have made an announcement as we were waiting outside in the rain. I had 8 friends with me from all over Southern California who came to celebrate my birthday today. We were all really excited to go ice skating. Such a let down, off to the brewery we go! read more

My 4-year-old started daughter expressing interest in figure skating so we started taking her here every weekend during free skate hours. The first visit, we rented skates, myself included and I have to say...those hockey skates are not comfortable. I didn't last the full 2 hours and ended up buying myself and our little one figure skates since she still expressed interest after her first couple sessions. Best decision because they've already paid for themselves. If you're planning a visit, I'd recommend bringing VERY warm clothes. This is not a rink you can come to with just a sweater. IT IS COLD! Especially if you're a spectator. You'll freeze. I've come a dozen or so times where I've just watched and had to resort to getting Cup Noodle (gross!) at the snack bar because I was just frozen and needed something to warm me up. I've since learned my lesson and now come wearing a down jacket, gloves, uggs and a scarf--and even then, sometimes I'm still cold. lol You've been warned. ; ) The ice is in really good condition. We've been to UTC as well because they had better and more fun trainers for the little one (fun dolphins rather than janky PVC pipes these guys have) and you can really see and feel the difference in the ice. That much, I appreciate very much. If you rent a trainer for new skaters, there is a section coned off for them. This doesn't prevent faster skaters from entering but for the most part, they have their own section. It helped build my daughter's confidence and now she's going round and round on her own. Regarding the trainers, I wish they simply had their trainers numbered so you know which one(s) are assigned to you. We've had so many issues with people taking off with our trainer when we wanted to go around without her using it and we'd come back around and it would be MIA. Getting it back required someone from the skate shop to come out onto the ice to check people's stickers to make sure they indeed rented it. Its a pain in the butt but thankfully we are done with renting those. TIP: If you rent a trainer, hang on to it or you'll risk losing it! The one thing I think is a HUGE disadvantage for this rink is that there is very little spectator seating. I think there are 3-4 high benches along the glass but that's it. If it's busy, it's unlikely you'll get a seat unless you're ok with the short benches where it will be impossible to spectate. I brought my 93-year-old Grandmother to watch my daughter and she could not even get up on the high benches to watch so she had to stand--which, at 93 is very hard for her to do for long. I warned her of this in advance but she wanted to see her Great Granddaughter skate. This overall is a great rink and we're happy to have this nearby. If they made improvements in the seating and a few minor changes, they would be a 5-star rink. read more

Fantastic place for a beginner (33 years old at that) to comfortably get on the ice for an hour long session. Prices are good and the staff is friendly. Recommend checking their website for public skate times first before heading over, as they are also the home of the Ontario Reign Junior team. read more

A-OK. Groupon deal got me and my family here on a hot summer day. (cheaper to buy the 4-person deal for the 3 of us and leave the extra ticket at the front as a surprise to the next guest :)) girl at the front desk was nice enough and so was the guy giving out the skates in the back. My 7yo had a fun enough time, but we did have some complaints.. I'll focus on the fact that there are no type of safety precautions enforced AT ALL once you're on the ice. There's a sign that says to keep the walkers/trainers in the coned-off area with the other newbs, away from the people actually trying to skate (you have to pay for the walkers btw. That was a first for me..) but of course either 1, parents aren't looking/caring or 2, the parents themselves are the ones insisting on taking their walkers into the skating area. There was a literal 3yo (could barely stand on a regular floor) in the middle of the skating area, holding on to the walker, draggin herself with one skate and one knee in the midst of like, 50 other skaters. NO ONE cared. I almost picked her up after the second time someone almost tripped on her little ass. Then I saw her mother there, watching. Figured I'm not gonna get through to someone like that, so whatever, I told my kid to stay away. Now the 50 other people? A mix. Some figure skating --dancing and doing flips and spins in the air wherever there is/isn't room to do so, some speed skaters and some hockey players repeatedly slamming each other into the walls as hard as possible with no regard to others nearby. No sign against that, but again, some parents dgaf. We'll be back if there's another great deal and nothing better to do, but I am on the lookout for another skating area with decent open-skate times. Note!! CHECK the open-skate times! Don't get your happy butts all the way over there just to find out there's a game/practice or some other closure. read more

This place is soooo friggen cold inside and takes away from the enjoyment. Yes, it's ice skating, but you don't need to simulate Montana in the winter. I have been to several rinks and none were like this. The building needs some much needed love, along with updating equipment. On a more positive note, if hockey is your thing, IceTown has many programs to get you going....from learn to skate, to actual teams. The hot cocoa is outstanding! read more

Ice Realm Carlsbad - Entrance - Skating Rinks Near Me - Carlsbad, California

First time here ... there's not enough bleachers / benches to see the games, especially when you're older and shorter like myself read more

Ice Realm Carlsbad - Tough to be an observer - Skating Rinks Near Me - Carlsbad, California

Every time I come here I spend a good part of my pre game time wondering what drunk 2nd grader designed this place. Why? There is no spectator seating. Okay, there *are* two overly tall, uncomfortable benches with no footrests that can seat a total of about 12 adults max. Did I mention how uncomfortable they are? Annoying. I'm sure there are other redeeming qualities, but as a parent, my husband I have end up playing rock paper scissors over who has hockey duty when our son has a game here. read more