Looked them up, business hours says they were open. I drive over and see a sign on the door stating…read moreappointment only. I call to make an appointment. No answer. They quickly text me asking to call me later. That was 4 days ago. They could get a single thing correct from start to finish. Avoid.

I want to compliment Alex on his recent help with our old coins and silverware set…read more He was very knowledgeable and quickly itemized everything we had He gave us a good/fair price as well Thank You Alex :) Laurence & Luiza

Very friendly and knowledgable. They fixed my watch and pair of gold earrings. The service was…read morequick and affordable.

Needed a wrist watch battery replacement. Rain did it lickety split!…read moreShe's the absolute BEST!

Visited prominently located jewelry store thrice, once for a purchase a subsequently year later…read morefor a repair. Ryland was very helpful with the sale. And Jamie was incredibly helpful with the repair. I appreciate it how Jamie worked with me to find the best solution and/or resolution. They had quite a selection of popular designs for rings. The store and customer service sparkled.

I don't get why people like this place. It may be OK for watch or jewelry repair, or to buy an…read moreengagement ring or piece of jewelry, but it not a great place to sell gold or jewelry. I am considering selling a couple of pieces of gold jewelry and was hoping to get estimates. I also have a ring that needs to be reshaped and possibly resized, and a necklace I want shortened. The jewelry was inspected but not weighed, and the price quoted was probably 1/4 of what I received from other places. They criticized the ring and initially told me it was chipped, which it was not, and said the time and cost to cut a simple gold chain would be high and take a long time. Based on the customer experience, I would never go back. Take your time and shop around, as there are a lot of better options, including The Gold Drop in San Rafael, and Prince in Sausalito, both of which excelled at customer service and provided much better pricing.

Was sent by my buddy Isaac and it was a great rec Honestly…read moremight not go anywhere else Def recommend

This is a family-owned business specializing in antique , vintage and estate jewelry , plus gold ,…read morecoins and watches . They are very knowledgeable about their piece , flexible with payments . They made you feel welcoming , genuine in helping people find something meaningful and their jewelry are high quality . It is located right on the waterfront in Sausalito, right across from Scoma 's restaurant. They open Sunday through Thursday from 11:00 am to 5:00 pm with some small variations, and closed on Saturday. They buy and sell estate pieces , fine watches ,jewelry cleaning , design and repairs . They have a large selection of bridal items and engagement rings from eras like Edwardian and Art Deco Peroids. A nice store to explore.

I had my wedding ring designed over 3 visits with Dan Trudeau following recommendations from…read morefriends and family and I still cannot believe how smooth everything went! I was not sure what I was getting myself into or what I even wanted, but knew it would be non traditional and unique. He spent time looking at my inspiration pics and "pulled me out of the ether," regarding what was and was not feasible. Was able to use a diamond from each of my grandmothers' wedding rings. He was transparent about the cost throughout, provided education on different jewels with thoughtfulness around important specifics I would not know to ask about; ease of cleaning, shades of gold, size of my hand, finger webbing, how settings and light will impact my choices, factors that influence longevity and maintenance. He was mindful to not insert his opinion outside of the structural capacity of my ideas, despite my requests. He searched and found different stones for me to see in person, much faster than I imagined was possible. At The final appt before the ring was built, he created wax version of the ring. I was initially concerned due to size/bulkiness, though he walked me through the details of how it would look differently upon completion which put me at ease. The ring was created with subtle details that he learned through our appointments about me; he specifically balanced diamonds on the band to support straight alignment in relation to my specific finger webbing (with only measuring my ring size and eyeballing my hand), "you can go rock climbing in this thing." Overall, this was a special experience I shared with my mother and finance in my home town. I will return for cleanings and highly recommend this place. My mother also had multiple items resized and repaired with prompt and beautiful results. The entire staff was kind and personable. They engaged intermittently along the way with their past personal and professional experience with different stones, designs, jewelers... After our first visit, I was just not sure if I was on the right track in part due to my severe indecisiveness, but all visits after that confirmed this was the right place to be and I am in love with the result. My fiancé was also pleased and appreciated the level of involvement that was asked of him, lol.

I recently sold several gold items here, including a 14k hunter case pocket watch…read more During the evaluation, the items were taken out of view and I was not shown individual weights or a clear breakdown of how the value was determined. The watch, which had multiple gold components including an inner cover, was discussed but ultimately folded into the overall estimate without being separately accounted for. The explanation given for its lower value focused on a "broken crystal," which does not materially affect the scrap value of a gold case, where weight and karat are the primary factors. I was paid approximately $400 for the watch. Without seeing weights or a transparent calculation, I've since found it difficult to reconcile that figure with what a multi-component 14k gold case would reasonably represent. I would strongly recommend that anyone selling gold ask to see weights and a clear breakdown before agreeing to a final price.

It was a pleasure to do business here. They're very fair, open, and efficient…read more I brought some gold including my grandfather's watch. Upon quick inspection, they provided a quote and then said that they would like to verify the gold which they did while explaining their technique. It was hard to part with the watch because of its sentimental value, but I knew that it would be of no interest to my sons. The owner assured me that it will find a good owner who appreciates collectible watches.

Dan is dope, I like his point of view and knowledge he adapts to every customer, my young cousin…read moregoes to him for services my uncle goes to sell and my grandmother has sold to him , I've sold multiple times spritz Dan, it's like he's 390 years old in a 65 year old body! Haha lol I reckon you visit to explore and experience all possibilities, Jeremiah O

Amazing customer service and suuuper quick turnaround. I…read moregave them a gold baby id bracelet for polishing and it was ready in a day. Highly recommend this place

My watch ran fine until the battery died. After this place took out the old battery and put in a…read morenew one, it no longer runs at all. The young woman who did the job told me she worked on my watch "the same way I do on all of them." So look out. The jewelry and watch store at Railroad Square in Santa Rosa has someone who knows what he is doing, although he does not come in every day. Since I had an appointment in Petaluma, I trusted the rave reviews for this place. Caveat emptor.

Pedro was great and super accommodating, strongly recommend!!! We will be going back and getting…read moremore custom jewelry from Pedro, he does amazing customizations with his hands! Greatly appreciated!

Pedro is amazing at what he does! He communicates, sends progress updates, and overall works with…read moreyou to truly capture and create something you'll love. Apart from all that he works fast, finished these 2 projects in less than a month!! Would def recommend and have him as a permanent jeweler.

Y is a very thoughtful and helpful person. I will always shop at Hung Phat. I come from Manteca, Ca…read moreto San Jose to look for good deals at this jewelry store.

Was looking to have a bangle repaired for my wife and get some jewelry cleaned after visiting a few…read morejewelers in the center I chose hung phat because they were polite and welcoming can't say the same for some of the other jewelers in center anyways walked in and was greeted by almost everyone and Kris walked up and asked how she could help me she patiently waited while I explained what I wanted and went and spoke to the repair jeweler and came back and gave a very fair price and also cleaned my jewelry at no additional cost thank you Kris and hung phat jewelry for a great experience will be back in the future

Extremely courteous and prompt service at a reasonable price. Will be returning for all my jewelry…read moreneeds.

FYI - they close early on Saturdays. Got there around 4:30 to get some jewelry resized and fixed…read moreand they told me they were closed. So, don't believe they close at 5 and waste your time going there like I did thinking they are still open. Review is not based on quality of work.