This was by far the most frustrating buying experience I have ever endured. I ordered an emblem for my Civic SI and the part that I received was incorrect. When I called to confirm that the order was fulfilled incorrectly, the first representative I spoke with, Matt, agreed that the part that I received in the mail was not the part as ordered or listed on my invoice.
I admit fault for part of the issue here because I made the mistake of assuming that the part was going to fit properly without making any comparisons and broke the JDM pins off to install. At this point, Matt referred me to Amy, who is the representative that handles returns and she agreed to send the correct emblem as long as I send back the first one, but I'd have to pay for shipping. I accepted the terms in hopes to receive the correct part promptly.
I shipped the return emblem on July 27th and the delivery was confirmed on July 30th. I followed up with them several times, but it wasn't until August 14th that I was successful at reaching Amy for a follow-up. After inspecting the emblem, she denied the original terms of our agreement because of a blemish that she found on the emblem. Fine. What I did not appreciate was that when I called to have a formal conversation about why the original terms of our agreement were not going to be fulfilled, Amy was immediately confrontational and defensive. She said not only was there a blemish, but it also is my fault for ordering the incorrect part and that's why the part I received did not fit. She also said I should have compared the part to the original emblem before altering it.
Okay, her second rebuttal is not wrong. Now I know to compare before altering products. To say that the part I received was correct according to the part that was ordered is a complete lie. Not only was it confirmed by Matt to begin with, but my invoice says the item I ordered was for "2012-2015 fb6" - the correct part for my car. The part number for the part that arrived to me was for a hatchback Civic EP3.
It is not so much the confrontation that led me here. Amy is the business representative and she is taking zero responsibility for the situation, contradicting the original terms of our agreement and the fact of the matter. The fact of the matter is that my order was fulfilled incorrectly. If I would have received the part that I ordered, they would have never heard from me. Instead, I have been incorrectly assigned blame and now I'm stuck with a part I have no use for. read more