Some time ago, the cover plate of the fire sprinkler on the ceiling of my second floor was knocked…read moreloose and fell off. This happened because my son fell on the third floor and accidentally hit the spot where the second-floor fire sprinkler was located. I knew nothing about this kind of thing and was really worried that water would start spraying out immediately! I quickly reached out on Yelp to several licensed fire protection service providers, hoping someone could help reinstall it as soon as possible. Leon from Central Fire Protection & Services was the fastest to respond--within ten minutes! I asked Leon if he could come quickly to help me replace and install it because I had to go out the next day. Leon asked me to send him photos and a short video. After reviewing them, he reassured me that there was no need to worry, that it wasn't a big problem, and told me to just contact him again after I got home. When we returned from our trip, I contacted Leon right away. Leon patiently and thoroughly guided me online on how to choose the correct new cover plate, how to purchase it, and explained that once I received the parts, I could actually install it myself. Even after receiving the new part, I still insisted on having Leon come install it, since I'm not a professional. But Leon kindly and carefully walked me through the installation step by step. Finally, with Leon's help, I successfully installed the new cover plate! I was so happy--not just because Leon provided all this guidance for free and never tried to take advantage of me, but also because through Leon, I learned something new myself. Now, with immense gratitude, I'm writing this review to give Leon the highest praise for his professionalism, honesty, dedication, and his willingness to go above and beyond. I recommend Leon to all my friends. I myself work in professional consulting, and Leon's values completely align with mine: not putting profit first, but putting truly helping others first! It's because of people like Leon that our world becomes a better place. (Oh, and even when I insisted that Leon give me a quote earlier, the service price he offered was extremely reasonable.) Thank you, Leon!

I needed a 5 year inspection for a commercial warehouse, Leon was responsive and very professional…read morein his approach, something sorely lacking now and refreshing to encounter. He had to interact with my tenant, I did not need to be there, payment was easy. If you need anything done with sprinklers, I would strongly recommend him.

I can't say enough good things about Aura Fire Safety and their customer service. Our restaurant…read morerecently had an ANSUL emergency, and they immediately told me they would send a technician out to inspect it. Luckily, they were already working on another project right down the block, so they arrived very quickly. Kim, who was my main point of contact, kept me updated the entire time -- from quotes to procedures and next steps. From this experience alone, I can tell they truly care about their customers and provide a very personal touch, which is rare these days. Thank you to Kim, Ben (owner), and the entire crew. You guys are awesome!

Yes, you did lower the price after seeing that my system only had two sprinklers. But then you…read morecharged me double that amount to replace those same two sprinklers heads and screw in two new ones. You're calling that "emergency repairs"? Again, you told me it was required for compliance -- which is misleading. As I tried to explain to you over the phone, my insurance requirements state that a qualified individual or company must inspect the automatic sprinkler system at least annually, and in accordance with local Fire Marshal requirements, to ensure the integrity of the system. That's it -- no mention of spare parts or emergency repairs for a two-sprinkler system. From what I understand, San Francisco follows NFPA 13 and NFPA 25, which require a spare sprinkler head box only when a system has more than 20 or up to 300 heads, depending on the standard. For systems under 300 heads, the requirement is typically a minimum of six spare heads -- and none of that applies to a system with just two sprinklers. I'm really disappointed that you tried to spin it this way and push unnecessary charges by misrepresenting what's actually required.

Mike was professional and very quick to help when we needed fire extinguishers for some hands on…read morefire training. We are a pilot group out of Oakland and require annual safety and emergency training with the OAK Fire Department. Highly recommend and we will definitely be calling him next year!

Very polite and very helpful. I was able to quickly get the annual maintenance done on the spot. He…read morealso gave helpful tips on what I'll need to do next year, and have already set up a reminder and service call to my faxility. Would highly recommend to anyone.

I needed a tagged extinguisher mounted at my property so I got four quotes. A few places were vague…read moreabout how much this would cost and their availability. One place even ghosted me after they realized I just needed one extinguisher so not the best experience! Alex was the most straight-forward of the four businesses I spoke with. He was also easy to schedule with and I had a good feeling about working with him. Day of, he showed up on time, the installation was painless and payment was easy! I couldn't ask for more. I'd highly recommend Alex and Oak Fire Protection!

Their service was excellent. We had a commercial kitchen fire suppression system that hadn't been…read moreserviced in over 7 years and needed to be upgraded. They solved the problem within a matter of days at a very competitive price (certainly lower than our previous service provider).

We were very happy with the service quality and customer service. We will definitely use again.read more

TLC power washing & Hood Cleaning is amazing. I was needed my hood cleaning and I went to yelp's…read morefor helped. I requested a quote from yelp in no times Jose was responding back to me and asked me to send a few pictures of my hood. He gave me a quote and setup the service date. Jose and his crew showed up at my restaurant on Monday afternoon. We met and I showed Jose what exactly needed to be done. Jose! Sent me a text message 3 hours later and said they almost finished. When I showed up at my restaurant and saw the hood I was almost flipped out of how they did it. They cleaned my hood from all the way to the fan and cleaned all the grease out from the duct. My hood is looking like new again. Jose shows me the video of the job what they did. I am very happy with the job they done. I highly recommend to anyone who is looking for hood cleaning. TLC is the is the one for you. Thank you Jose and your crew again. I already showed your work done to my restaurant neighbor and they said they will use your company next time they need the hood service. Nice jobs Jose.

Bay Area Fire Protection was very fast to respond and was able to come out the next for a last…read moreminute fire extinguisher inspection. Their service call was on time and quick.

I totally recommend this company. They attended to me very quickly. Committed, organized, friendly…read moreand great price. I'm very happy.

Good news. It looks like Automatic Fire is becoming more concerned about how they run their…read morebusiness. They've personally called me and asked me to try them again, promising the service and price will be better. I'll give them another try and report back. -------------------------------------------------------------------------------------------------- Hansen's been taken over by Automatic Fire, Inc. If you're smart, this is a company you'll avoid. Profiteers who have zero interest in customer service. At Hansen, I would take in my 5# CO2 tank, and five minutes later be driving home with a refilled tank at a cost of $10. Now that Automatic Fire has taken over, you drop off your tank and they tell you they'll call you when it's ready (a call they never make). Meaning: You've now got to make a second trip using your time and gas and you have to wait a day to get a tank refilled. For this outstanding service, they've cheerfully TRIPPLED the cost of getting a tank filled. They have one interest: Maximizing the amount of money they take from you while expending as little effort as possible.

I would have given Hansen Fire out of San Leandro 5 stars, as it used to be super awesome for…read moreyearly maintenance and customer service. However, since they changed to Automatic Fire, not so good and I would actually give Automatic Fire Inc. only 1 star for me, personally. Don't know how they do with other customers as I don't see any reviews for them, other than mine. I believe Hansen Fire still sells fire extinguishers, etc, out of the San Leandro site, but service is now run out of Walnut Creek by Automatic Fire Inc. I was with Automatic Fire during the changeover for extinguisher servicing for my rentals, but because of customer service issues I decided to go with another company.

I would highly recommend Edgar and Bayview Fire Protection. He accessed the situation with my fire…read moresprinklers over the phone and made an appt for the next day. He communicates well, showed up on time, worked clean and repaired my issue at a reasonable price. Five Star Service

If you're looking for anything fire sprinkler or fire protection related, Edgar at Bayview Fire…read moreProtection is your guy! We ran into an unexpected surprise during a small home remodel in San Jose -- we were suddenly told we needed a new fire sprinkler system. After calling a couple of other sprinkler contractors, both told me I'd *have* to upgrade my water meter, which San Jose Water quoted at around $18,000. :O Then I found Bayview Fire and spoke with Edgar. I sent him our building plans, and he personally came out to the house to take a pressure reading off our hose bib. He double-checked everything with his Designer and confirmed they could make the new system work with our existing ¾" water meter. No upgrade needed- which saved us a huge amount right from the start. The design was turned around quickly and approved without issue. Edgar made sure to plan ahead, knowing our tight timeline, and even scheduled the inspection in advance so that once the work was done, we could immediately move forward. His attention to detail and sense of urgency made all the difference. The pricing was very fair -- especially considering the money he saved us, the speed of the job, and the professional service. Thanks to Edgar and his team, we were able to finalize the project and avoid further delays caused by an oversight in our architectural plans. I also own a few small commercial properties around Silicon Valley and have since started using Bayview Fire for all our sprinkler testing and inspections. Couldn't be happier. If you want honest, knowledgeable, and responsive service call Bayview Fire Protection. Edgar is the real deal!

Called & received same day service. Dan was reliable, timely & inspected 4 of our fire…read moreextinguishers. We will be using Dan for future inspections.

We've been doing business with Mazzy's for many years but will no longer be contacting them. We…read morehad an issue with service and billing. The service person never showed up for the appointment and there were no calls, texts; nothing. Mazzy also charged finance charges on a bill, for which i paid on time but for which they claim they didn't receive the check. I have a bank billpay confirmation that i trust more than i do Mazzy's A/R department. We find Mazzy's a difficult company to work with and will no longer be doing business with them.